Business Rule to convert Incidents to Service Requests
I'm sure if this is doable, but would really make implementing some ITIL practices into an established service desk much easier. Thanks for the consideration
OU does not updates
Hi , I have a problem that Exchange Reporter does not update the OU hierarchy . when I changed OU name it's not reflected on the OU list when I need to make a filter in a report . Please help
How to identify merged requests in a report
We’ve noticed in our reporting that all merged requests are displaying as individual tickets in the reports. For example, we have a report that shows how many requests were raised each week in a particular category. It counts the number of Request ID's for each category for a given week.In this report, it's showing every request we receive as an individual one, even if they've been merged. If we receive 20 hardware requests for the same issue, and we merge them all into one, it still shows 20 hardware
hide department from My Details in requester page
Hello, please advise how can I remove the Department field(details) from My Details page of Requester. Instead of Department can we have the Site available? Thank you, Vanessa
Non-login URL for solutions
Ciao We want to integrate some solutions from Servicedesk under an intranet page and some manuals. Is it possible to implement a Non-login URL (like we have on the change request) for the solutions? Thanks Regards Stefano
ERP MS Dynamics AX
Dear ManageEngin, We are using the App. Manager recently. I notices there is no monitoring tools fro MS ERP Dynamics AX. yes there is for MS Dynamics CRM but not for ERP. is there any plan for this or if you have already? thank you
Application / Database Move to new Drive
Greetings, In testing out the AD Audit Plus trial version, the server it current resides on was built with a production standard name, but non-production standard format on where the application is installed. As it currently resides on the boot partition (C:), now that we've procured licensing for the application, I'd like to move the application and Postgres database from its installation on C: to D:. Is this possible without reinstalling the entire application? Or losing what data the database
APM vmware horizon monitor encoding error
Hello, i'm mike, i'm testing apm to monitor vmware horizon, but i found in the view pool and virtual machine info page, for the Chinese named virtual machine and the path encoding error please help me fix thanks!
Business Rule not applying
Hi I have a Business Rule setup to process incoming emails, if the sender is a certain email address and a string appears in the content, then it should apply an incident template, which in turn resolves the call. This seems to not work for one scheduled email which is sent in, but works for others. I am sending the output of some cron jobs to servicedesk and if the text contains "completed" then it should close the call. Is there any debugging or logs for business rule processing? Or could a new
Azure Cloud
Hello, I'm currently in a Microsoft Azure training and noted that I could install a Service Desk Plus app. I tried to do this and received an error stating that SDP is not available in my region. What must I do? I'd like to test the app in the cloud. Thanks, Daryn
Sophos Removal Script not working in DTC but works fine as script
Hi, I have been trying to remove sophos from all my computers to install McAfee. I have a script that when I run normally on a pc will remove sophos no issue so thought great will just add the script to DTC so I setup new software configuration added the script and tested it on a number of computers the script starts off fine stops the services but fails to run the next part of removing the software. If I copy the same script to the computer and run it then it does the uninstall fine just not from
Active Directory (AD) OnDemand Integration
I have a couple questions in regards to AD and integration with OnDemand. Which solution is recommended and why? Using AD FS 3.0 or Provisioning App Is SSO an option if Azure is not being used, or is this the only way SSO will work? With AD integration, can you use your AD userid to log on or is it just email when logging onto OnDemand? What options does AD sync with if using AD FS? I noticed that the Provisioning App only brings over: Name, Email, Phone, Mobile, Site, Dept, and Job titles. Is
Searches don't show results after restore
After restoreData and reIndexData searches show no results, no matter what. New and edited do show. Build 9009, Win 10, Postgrel What must I do?
Webinar Recording: How analyzing data patterns can improve IT service delivery
Learn how to Identify data patterns using visual analysis to spot trends easily. Correlate data from multiple sources and get unified visibility into your IT. Create live dashboards to make continuous improvements in ITSM processes. Click here to know more about advanced analytics for ServiceDesk Plus MSP
Webinar Recording: How analyzing data patterns can improve IT service delivery
Learn how to Identify data patterns using visual analysis to spot trends easily. Correlate data from multiple sources and get unified visibility into your IT. Create live dashboards to make continuous improvements in ITSM processes. Click here to know more about advanced analytics for ServiceDesk Plus.
Request Status Scheduler for On-Hold Tickets - Not working
Has anyone used the "Request Status Scheduler" icon that appears next to the On-Hold Status in requests. You are suppose to be able to set the request to automatically move from On-Hold to Open or Work in Progress at a particular date/time. I have attempted to use this from several tickets and the status does not update/change. Any idea on how this actually works or if it does work at all????
Can I add multiple alerts in the URL Monitoring section in OP manager
I am new for OPManager. I want to know whether i can add multiple email address on the send alert notifications box or not. Actually I want to add multiple mobile email address. For eg: mobileno@vtext.com, mobileno@email.uscc.net
Upgrade 12100 to 12200
Hi We are currenly running v12100 with 2 probes. I have download the service pack to upgrade to 12200, do I use this to upgrade the probes as well. Do I do the probes first or the central server? Thanks
Webinar Recording: How analyzing data patterns can improve IT service delivery
Learn how to Identify data patterns using visual analysis to spot trends easily. Correlate data from multiple sources and get unified visibility into your IT. Create live dashboards to make continuous improvements in ITSM processes.
Unable to log in to Opmanager 12 Server
We have been trying to configure AD passthrough authenication on our Opmanager 12 server. Unfortunately we have lost all access to the server, we are not even able to log in with the local admin account. We are prompted with a login which will not accept any combination of user/passwords Any help appreciated. Sys Admin University Hospitals Bristol NHS Foundation Trust
Email requester when custom field changes status
How can I email a requester when custom field changes status. I have created a custon field called: "Fase" (Recived/Assigned/Processing) and i would like to email the requester when this custom field changes status.
How to scan Linux Server with SNMPv2
Hi, I configure SNMP v2 on some linux server and add these IP range in network scan, but when scan completed that error me "Cannot identify model of this device". For this I go to Scan Setting->Configure product for unknown sysOID tab. In this section I find my linux server, but in Product Type I can't find server type or workstation. What should I do? Thanks
Configuring SLA
Can SLA's in servicedesk plus be associated/linked to sites on the SLA rules?
Agent Remote Control Error
HI，I'm Mike I'm testing ServiceDeskPlus,I find ServiceDeskPlus 9303 in the use of Agent remote control error, the error shows "Can not run program" RemoteControlViewer.exe ": CreateProcess error = 2, Sistem belirtilen dosyayı bulamıyor" please help me ! Thanks! Remote computer OS: Win7,Win10 Control Computer OS: Win7,Win10 Control Web browser：IE11,Firefox 37.0.1 JRE1.7.0.45
unable to start after server rebooted
Dear All, I am running Free Version of SDP, why ServiceDesk Plus unable to start after my server rebooted? JBoss Bootstrap Environment JBOSS_HOME: /opt/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx2512m -XX:PermSize=64m -XX:MaxPermSize=256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
oPmANAGER 12200 - No VMs in ESX list
Hi We currently running OpManager 12200 and after do the discovery from inventory We cannot find any VMs list inside the ESX host (please refer photo below), I did -re-discovery but the result just same
Script to remove software from Disposed Workstations
When we uninstall software from a computer, ServiceDesk Plus still shows that the software is installed. Even after running Scan Now on the computer. Should the software be removed from the computer list of software in ServiceDesk, when it has been uninstalled? Also, software remains in Software Licensing when status of computers are marked as Disposed. This is messing up our licensing and numbers are off for reporting.
Firefox 52.0 32bit download
I had firefox 52.0 downloaded in my patch store but noticed that last few days 1 pc was failing to install this patch with error Download Success but checksum failed. It is only failing on 1 machine. When I attempt to redownload the patch i get Firefox Setup 52.0.exePatch status : Download blocked by firewall/antivirus.Enable firewall configuration or exclude antivirus to allow downloads from http://download-installer.cdn.mozilla.net. This is only for the 32bit version when I tried to redownload
SW-Deployment (Batch Script) "In Progress"
Hello, I have a batch script which I need to be run as software deployment. I created a "msiexec" package, added path and executable (batch) and deployed the package to my target machine. The scripts runs perfectly but the status wont change to "successful", it justs stays "In Progress", even though it was executed more than 2hrs ago! 1. My script (replaced paths and files) "C:\Program Files\7-Zip\7z.exe" x D:\PATH\TO\My.ZIP -oD:\Target -r -y >> D:\unzip.log exit /B 0 I can see inside the unzip log
Access Level Management: Can i restrict "Operator" to view certain page such as Alert Profiles, Application/ QOS maps / User managed, etc
Greeting, As title. I browse through the forum and couldn't find anything about this. Anyone can guide me how to update manage Access Level? For example, i would like restrict "Operator" to view certain page such as Alert Profiles, Application/ QOS maps / User managed, etc Thank you.
CSV file for contacts import
Any one have an example csv file to import contacts?
Show "output" as OTHERS in conversation
I set the Cisco ASA 5508 to export to Netflow but I can only see information regarding the IN traffic. Can someone help me? I'm using Netflow Manage Engine 10.2.5 with mysql
Newer versions not working for me
The latest working version for me is build 9009. Update to 9200 failed. Clean installation of 9205 failed. Going back I noticed I couldn't delete files because the paths were too long (patch folder). I was installing in root (E:\ServiceDeskPlus-MSP). So I did all I could to keep the paths short. I think the structure of the program folders is absurd. It should be possible to stay within the limit of 259 characters. I believe my installation problems are also due to long paths. I guess I will stick
How do you delete a Support Group?
How do you delete a Support Group? I keep getting a message to confirm delete and then it says unable to.
Survey data from SDP available?
Is it possible to get survey data from SDP into Analytics Plus easily? Any hints how?
script to configure a agent .
Dear Team do anyone have a sample script through which I can allow a user to download a agent and install the same using a click operation .On the desktop the agent can be installed only if log has a admin . Do we have sample script. Regards Manish.
Why OPM ver12.2 add IP SLA WAN monitor have to configure traps rtf first
Following are the steps to enable WAN monitoring in OpManager: 1. Configure the Cisco Routers to send traps to OpManager To configure OpManager machine as the SNMP Server receiving traps for the routers, telnet the router and use the following command: snmp-server host <opmanager server IP> traps <host community string> rtr For instance, if the OpManager host IP Address is 192.168.18.128, and the community string is private, the command would be: snmp-server host <opmanager server IP> traps private
Cascading List ( Child List-box will be filtered by selected parent value)
Hi, I have been already look into previous answer regarding with Cascading List-box in forum. https://forums.manageengine.com/topic/cascading-pick-lists But, The answer was as to on-premise version. I have been just using trial cloud version. There is no appropriate menu within current cloud version, the menu in which you provided solution at forum previously. Best Regards
Open beta launch of Analytics Plus - On premise Advanced analytics solution for ServiceDesk Plus
Hello there, Introducing Analytics Plus, a self service data visualization and analytics solution for ManageEngine ServiceDesk Plus. ServiceDesk Plus users will now have an on-premise integration option for advanced analytics. Key benefits of this integration In depth analysis of your ServiceDesk Plus data with over a 100+ reports and dashboards, built on 80+ KPIs. Populate charts from various ServiceDesk Plus modules, all combined in a single dashboard. Easily drill down to a specific
Did you know - How to configure single sign-on in ADSelfService Plus? (Part 2 - Zoho)
This week let me walk-through through the steps to configure Single Sign-On for Zoho. Upon setting up SSO in ADSelfService Plus for Zoho accounts, customers can use their AD or Windows credentials to access their Zoho cloud accounts. The solution also allows users to access their Zoho accounts from its web console, with just a click. Configuring Single Sign-On for Zoho: Step 1: Configuring ADSelfService Plus Login to ADSelfService Plus web console with the administrator credentials. Navigate
Next Page
