How to automatically set status to Approve on a change request
Once a request has been successfully submitted, our CAB has 24 hours to reject the change. If there are no rejections, the request status needs to be automatically be set approved. Is there a way to automatically 'escalate' the status to approved, without someone manually setting the status to approved. We don't want the delay of having a person having to approve (change the status to approve) once the 24 hours has successfully passed with no rejections.
I looked at SLA's but I don't see a way to change the status to Approved once the SLA has been reached.
Thank you for any assistance you can provide.
Tom M.