Tips and Tricks : Pivot charts vs Funnel charts
As compared to pie and bar charts, pivot and funnel charts are not used very often. However, they do an excellent job in drilling down to specifics in your data. So, when is it ideal to use them? 1. When you want to create multi-dimensional reports, opt for pivot charts. Pivot charts are useful when you want to compare more than two metrics/fields/columns in your report. Sample shows a pivot chart depicting the site and department wise grouping of reopened requests. 2. However, funnel charts are
error connecting to pgsql database
Hi. Im getting this error trying to connect to the database: psql: FATAL: no pg_hba.conf entry for host "::1", user "postgres", database "servicedesk", SSL off" In looks like others have had this issue previously and were issued a file to correct it but the download link no longer works see this thread: https://forums.manageengine.com/topic/servicedesk-admin-password-reset Our current pg_hba.conf is attached. does anybody know how to fix?
opmanager 12100 problem
opmanger used maps.googleapis.com, but I locate in China . so when i open opmanger, It's so slower. and it try to open maps.googleapis.com, but you know it can'nt open maps.googleapis.com. so , how do i ? Thanks !
SNMP Trap Help
Hello, I Have created some IDRAC SNMP Traps in Opmanager and they are working pretty well. I have one trap which reports on one OID to warn it has gone over the threshold OID: .1.3.6.1.4.1.674.10892.5.3.2.1.0.2162 Failure Component : $Source_IDRAC-MIB-SMIv2_alertTemperatureProbeWarning_trap Source: $Source Message: Temperature Warning on $SourceMO(displayName). The trap details are as follows, alertSystem=$0 alertTableIndexOID=$1 alertMessage=$2 alertCurrentStatus=$3 alertPreviousStatus=$4 alertData=$5
limit number of monitors in a probe
Hi, we would like to know the limit number of monitors that a singol probe can support. That is, how many monitors (at maximum) may be created under a single probe? Thank you in advance.
oracle database 10g in appmanager
Hi, I added an oracle database 10g into application manager without any error, but it can not fetch any data. all tabs are empty with no data and health and availability is grey as shown in attached snapshot. FYI: the user on the Oracle DB has 'CONNECT' and 'SELECT_CATALOG_ROLE' privileges. I have added oracle 11g and 12C without any issue and all tabs have related data.
Migrating Standalone Edition to Enterprise Edtion
When add the managed server details (stand setup) to admin server, the page pops the server id is not same with the manged server id. What need to do or set now ?
Need to modify the email notifications
I need to understand the logic behind the email notifications. I need to be able to modify them and cannot find a good resource on what each field can contain and how to transmit the message I need to my operators.
Can not add monitor in application manager
Hi all, I have tried to find the soultion in other posts but with no success. I am trying to add weblogic monitor in application manager. Weblogic in version 10. I have obviosuly copied 4 jar files as stated in instruction to fover version10 on host where appmanager is deployed. But when adding monitor and testing the credentials it is still stated that that "Failed. Please select the correct version of WebLogic Server.". Screenshot attached. Any help, please? Thanks Paweł
Tomcat JDBC tab problem
Hello, I have Tomcat 7.X monitor configured and form more than a week I cannot manage to make JDBC tab to visualize information. The DB behind our Tomcat is Postgres. All other information is properly presented but the JDBC tab is empty, no graphs and collected data. Tomcat and the Postgres are installed on 2 different servers. Appmanager, Tomcat7 are installed on Debina Linux and the Postgres is installed on CentOS. Kind Regards, Viktor Mitew
Bulk change asset status
My company now start using the inventory module on servicedesk and now we face a challenge due to coming pc refresh (700+), which replace the pc that more than 5yrs old. So there will be a bulk change of asset status from in use to dispose later on. eg during pc refesh the vendor that carried out the deployment will update and give us list of pc that being dispose once a week. In this case can we something like upload a file which later update the status in sdp? Naharuddin Great Eastern Life
Password change option
Hello, I enable password change option and I have a problem. In IE all works fine, in Chrome after input login and password I see alert "This page is trying to load scripts from unauthenticated sources", in Firefox after input login and password I see alert "Mixed content blocking". In password reset tool I don't receive any error. How I can fix this problem? Regards, Anton
Search by email
Hi, Is it possible to search for a requester by thier email address instead of the username. Our default usernames are employee numbers so it would be easier to search by name or email address instead of account name when creating a new ticket.
Flag not resetting after the Due Date is changed
Currently if a ticket has generated a yellow flag to show the SLA is approaching, when the date is changed the yellow flag is not removed? how do we reset this? as the date has been extended and show not be showing a flag. We are on version 9227
Lost mode
if I try to enable "lost mode" on a device, the application interface goes dark but nothing happens. I have to back out or refresh the page otherwise it sits there doing nothing
Running Powershell script
Hi Guys, I need run Powershell script with admin rights. I tried create custom script, but there is no option to run on different user. So i need do that through "Software deployment". But i getting error. about "Incorrect function."
ManageEngine Desktop Central now supports 'Rollups'
Hi Folks, Greetings from ManageEngine Desktop Central Technical Support. Its my immense pleasure to announce the support for 'Rollups' in Desktop Central patch management. I trust you must be aware about Microsoft's October Patch Tuesday, what has started supporting Rollup updates (B Week updates). These are nothing but a single bulky update which includes all. Now its Desktop Central's turn to support these updates. Support is provided as a specific patch type named 'Rollups' under the APD.
Send email to technician when request is due
Is there a way to configure system to automatic sending a notification email to the technician when a request is due?
How do I add the Contract - Additional Fields that I created to the default New Contract screen?
I've created additional fields that I want to add to our default New Contract template. However, I don't see anywhere under the administrator tab where I can pull up that template to add them now that they are created.
Enrollment Issue
Hello, I used to be able to add another device simply by logging into my cloud account on the mdm app on the new device I was setting up. Samsung Note 4 to be exact. Then I would choose corporate or personal. After that it would show up in my inventory and I could select what polices I would assign to it. Which it would enforce. I tried to do this with a new device a Kyocera running android 6.0.01. I see the device listed in my inventory but when I assigned it to the profile it doesn't take affect.
Access Denied when click on a machine in Inventory
Good Afternoon, Clicking on a machine from the Inventory I received an "Access Denied" message. This is the first time I have encountered this problem. Any help would be appreciated. Thank You, Ed
Servlet API Question.
Is there any indication of when the deprecated Servlet API is going to be pulled from the Service Desk Plus application? I understand the REST API is now in the application however we are on 9.2 9226 and still have access to the Servlet API. Is the Servlet API removed somewhere between 9.2 9226 and 9.3? The biggest reason I am asking is because we are still using the Servlet API and would appreciate knowing when it will no longer be available for use in the application. Jeff Day
Contract ID#
How do I get the ID # for a Contract? We have some attachments missing in a Contract and I need the ID # to find them. List of Contracts do not show the ID # for each one.
Transfering SSL Certs To A New Server
Hello, I am in the process of upgrading my 32-bit server to a 64-bit server. I have the new server built and the application installed. I have not backed up the old server yet to transfer the data. My question is I want to make sure the certs work before I cut the server over. Are there instructions or a way that we can transfer the certificates from the old server to new one? These certs are .PFX certs not .PB7 Thanks in advance!! DKV
Issue with two technicians connecting to the same remote connection
Previously, this feature worked great. It appears after the last DesktopCentral patch (we are running build 10.0.56) was installed, we cannot connect to the same desktop at the same time. When you click on "View Desktop" it asks for a confirmation to connect (since a user is already on the desktop). When you click YES the button changes to "Loading" and never finishes the connection. Only refreshing the browser page clears that up and permits connection to a non-shared desktop.
Force Encryption (MSSQL) & Shared Port with static IP
Hello, recently I have downloaded a standard free version of SDP, below are the some issues I am facing in my environment. 1. SQL Server is Running with SSL and while changing Database server from postgresql to SQLServer it says "I/O Error: DB server closed connection" with some google help i found that its because of forced SSL or Encryption. but cannot find the solution. 2. SDP Server is also running IIS with SSL, and all the sites are dedicated to one IP. for SDP I have added another IP to the
How to migrate from MS SQL version to PostgreSQL
Gents, Could you explain, how to migrate OpManager from MS SQL to PostgreSQL version ? As I can see, PostgreSQL is not installed on OpManager's server. I need to move sql db to PostgresSQL because MS SQL Express is limited 10Gb db size. Thanks
Desktop central agent uninstalling by itself from pcs
Hello, Every day I see some agents are uninstalled from pcs on domain I then reinstall again, how can I see who is uninstalling those agents from interface or logs or what maybe the problem.
Can I add other items to the status block?
Can I add other items to the status block (Where it says status and priority when a ticket is highlighted?) I'd like to see Level and possibly assigned technician.
11 hour difference of time in report
Dear Team, We've been facing 11hr time difference from the ticket creation time-frame,when we run reports end of each month. Say for example, if the ticket created at 2230 then in reports it come up with created time 0930 AM not 2230. We've tried to change the server time as well, but still no joy. Please assist. Thanks
On-Hold Reason -- Add field to custom report
Hello ManageEngine, We would like to ask for you to add "On-Hold Reason" field in the available columns when generating a custom report. Or if this is already in the OnDemand's roadmap, may we know when the patch release for this will be rolled out? Thank you!
We can upgrade Application Manager from 12710 to 13200
Hi, We would like to update our Applications Manager with 12710 version to the newer 13200. When we try the update, the following message appears: We have the following JRE version: java version "1.6.0_18" Java(TM) SE Runtime Environment (build 1.6.0_18-b07) Java HotSpot(TM) 64-Bit Server VM (build 16.0-b13, mixed mode) Following the instructions, and prior to update to the 13200, we update the JRE to the following version: java version "1.7.0_80" Java(TM) SE Runtime Environment (build 1.7.0_80-b15)
Netflow is not populating, corresponding error in Stderr
Trying to get netflow working for some devices, we know that netflow is being recieved by Opmanager, but the Netflow page for the flows never poplates. If you look at the interface, it shows as purple and shows snmp uknown, despite the device SNMP credentials being correct and verified. This started happening around the same time OpManager started throwing an error in its stderr logs: :921]|[03-22-2017]|[SYSERR]|[INFO]|[399]: java.lang.NullPointerException| [10:38:37:921]|[03-22-2017]|[SYSERR]|[INFO]|[399]:
Regarding helpdesk implementation
i hv a organization and i want to implement this fantastic helpdesk software for my organization, plz help and suggest me how to i implement this free tool and user can get support through this portal?
Monitor IBM V5020 \ V7000
Hi Running version 12200 of opmanager. I'm trying to monitor the performance of an IBM V5020 and V7000 - How do I go about doing this? I've downloaded the MIB's file and copied it into the mibs folder. I've setup the v7000 smnp to point to the server with the snmp password but struggling to get the 2 to talk. Thanks Andy
Field And Form Rules
hi every one, i have a question regarding form rule i need to make a scenario where if the technichian wants to make a request and these templates already auto assing based on Round Robin model,, i made a rule but it didn't work well, so if somen have any idea please help. find the attachement to see the rule i did thanks,, Nuha
Page cannot be displayed
We recently migrated from SDP on prem to SDP OnDemand. It trying to receive purchased items, I noticed there are several components/assets missing. I tried to access the on prem version but was receiving an SSL issue which prevented the login page from being displayed. I ran the batch file to change the webserver port to 80 using HTTP protocol. I now get a page can't be displayed error. I have tried to start the Postgres service but get PS D:\ManageEngine\ServiceDesk\bin> .\startDB.bat server
REST API to add requester
Hi, I'd like to add new requester using REST API. I've noticed that it was possible using Servlet API, but I'm having a hard time finding a method to do that in REST API. Kind regards, Kamil
Can't update ServiceDesk to latest build
We currently have ServiceDesk Plus v9.2 build 9236 and we want to be updated to the latest version (v9.3 build 9304). We are a little behind on the update, and I understand I need to update to build 9300 first before going to build 9304, I followed the instructions https://www.manageengine.com/products/service-desk/service-packs.html#sp but when at Step 4 which is updating, the Installation Wizards say "Backup has failed during the upgrade. You can start the application as the upgrade changes are
Customize Login Screen - Add policy warning
Hello, I want to customize the login screen for our Service Desk Plus. I realize that this has been asked and addressed many times before such as https://www.manageengine.com/products/service-desk/faq-general-modules.html#customization1 and https://forums.manageengine.com/topic/wish-to-customize-my-login-screen. I followed those instructions (Saving the page as index.html and editing it, and then putting it back in the same place). The problem is that the login page is dynamically made. I can go
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