a) While approving a request can I find the detail and note filed by the initial approver . At present I cannot find the same and have to open the request to check .

b) Can I convert a service request to Incident

Or A incident to service request.

c) Can I delink or add a form to a service request.

d) While taking a report of  service request can I get the template field or name in the report at present its not avaible . Its imp to  maintain the service request report separately .

e) while allocating a asset can we have some additional field along with the Name and Department . Like employ id .

We have 4 - Rahul shah in our AD while allocating a asset how to verify is this the correct Rahul

Will appreciate if someone can give a work around .

Regards

Manish