How to renew a cert.
It's time for us to renew our cert. What are the steps to create the cer to send to Thawte, not the whole procedure. That will come later. Thanks
Dat version of Virus scan
Hi, Is there a report that shows me the DAT version of the Mcafee. I want to check if computers are updated or not. Kind regards Tim Verduyn
Error Code 6be
We are facing an issue within a DC. Below is the error message. Error: Remote Procedure Call failed. Error code:6be Audit plus unable to get the event log data. Please clear the root cause and resolution. Thanks.
can't pull from office 365 alias email address
we recently moved to office 365 and one of our alias emails we can't pull from the mailbox see attached screenshot. i changed the names.. main account works fine, but second email "helpdesk2@domain.com" doesn't seem to work. helpdesk@domain.com has full mailbox access to helpdesk2@domain.com
Approvals By Requesters
I have two questions about requesters performing approvals: 1) If I have a web form with some workflow requiring approval both by a technician and a requester - can the requester approve a request? They are not a technician so they do not have a license. 2) Can a requester approve a change request? Thanks
After Upgrade 11.6 to 12.2 NCM backup not works
Hi, after upgrate opmanager 11.6 to 12.2 NCM not works. if i try to check credential, always appears the same error, look attachment. I don't change credential from previous release. if i try to connect by terminal icon, all work. this for all devices. thk
Disable AutoDiscovery Vmware Vcenter
Hi, i need to disable VM Autodiscovery function on Vmware Vcenter. is it possible ? thk
Scanning monitors issue
How come it is picking up the same serial number for both monitors?
Technician cannot view the asset
Hi, I have a technician that has the privileges to see our assets, but when he search the asset it's not found by Service Desk, but some ones he can found If you need more information please let me know!
Sambacry : Remote Code Execution Vulnerability in Linux
Hi Team, Nice to reach out amidst busy patching season. Here is yet another announcement on the new 'sambacry' vulnerability. What is "Sambacry"? Samba allows non-Windows operating systems, i.e. Linux Operating Systems to share network shared folders, files, and printers with Windows operating system. Samba is a Open-source software which extends SMB protocol to Linux. This runs on majority of the active Linux Operating System currently in use. A critical 'Remote Code Execution Vulnerability'
HTTP Status 400 - Invalid direct reference to form login page
Hi, as mentioned somewhere else - we have a OpManager v12.2 in distributed mode. It is very fresh installation, based so far on 3 servers: 1 Centrall application server, database server with MS SQL 2014 and a probe server. All of these is Windows 2012 R2. I have noticed that after installation of the Central server and restart of the service (ManageEngine OpManager Central) we have an issue with accessing the web application. It shows the login screen, but just after that there is an error screen.
ADSelfService Plus 5.4 released with an updated Apache Tomcat server!
Hello Everyone! We have released a new build of ADSelfService Plus–5400. What's new? 1. Apache Tomcat server used in the product is now updated to version 8.0. 2. Added an option to show/hide the “Reset Password/Unlock Account” tile from the Windows login screen. How to update? Update using service pack. New to ADSelfService Plus? Download the fully functional free trial now. Regards, ADSelfService Plus Team Toll Free: +1-888-720-9500 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com An
How to get a list of all info that is stored in SDP?
My SDP application is currently undergoing a security impact assesment and they would like to know all the data stored in SDP. They don't need the data itself but they just need to know what is stored in SDP. For example: Asset Module: Disk space Mac Address OS Processor Speed Service Pack Total Memory Model Make Domain Last Logged In User State Asset Tag Serial Number Barcode Vendor Part No. Purchase Order No. IP Address Manufacturer Processor Name Serial number Service Tag Virtual Memory Business
How am i do? Auto mode, only "Critical" and "Security Update" my domain computers?
Hi, How am i auto install about critial security updates to my domain computers? I want; When, i download new critial security patch in my manageengine server. Manageengine is make auto install to my domain computers. But, only critical security updates. Not third party...
bulk update of all Requesters
Hi all, Is there any smart way of fill in custom field for all requester in bulk update? /Mar
Changing Dashboard
Can someone point me in the direction to change the dashboard layout please. On the right of the Dashboard I have Tasks, however I want to be able to view a breakdown of which queues have how many tickets, so will show me each technician and how many tickets are assigned, as well as a waiting for customer queue and an unassigned tickets total. Thanks
Setting user automatically
Hi, I'm having several questions: 1. Is it possible to costumize the Home - Dashboard - My view? 2. I'm looking for a way of, when creating a new request, to set to my user automatically..How can this be done?? EC
Windows 10 Creator Update Deployment
Does the latest version of Desktop Central have the capabilities to Deploy the W10 Creator Update? How?
Attachments within emails - when clicked on - not jumping to attachments
Hi, Since the 8.1 upgrade I've noticed that when you click on an 'Attachments' link within an email in a ticket it no longer jumps down the page to where the actual attachment resides. I've tried in both IE & Firefox - to add, in Firefox if the email content is large (horizontal wise) it doesn't squeeze it within the window instead now you have to use the scroll bar to the side to see the 'Attachment' link - which now doesn't work - appears to work okay in Firefox but not in IE (have to scroll to
Correct installation of OpManager and probes
Hi, I'm having some troubles installing OpManager with 1 probe. First we have installed OpManager Enterprise 12200 on a Windows 2012 server (language italian), now we need to add a probe server and installed on a linux CentOs server: 1) If the main OpManager was installed as standalone, how can I add a probe? 2) I've installed OpManager Central Enterprise on a CentOs server for testing and checked that the configuration menu is different between the 2 installations; on the first installation (Windows
ERROR CODE : 496 Invalid license file
Hello, I've got installed OpManger v12.2, central and probes server. I have applied license file to the central server. It is very fresh installation. Today I was trying to do something on the probe server, and the service has just crashed, now I can't start it, as there is a message about invalid license file... Starting Server from location: D:\ManageEngine\OpManagerProbe ERROR CODE : 496 Invalid License File Any suggestion what can be wrong with the installation?
reporting on service catalogue custom field
hi i have built a standard report but i wish to add into it a custom field that was set up on the service request when i view query i get the below sql statement, what i would like to add to this is the custom column UDF_CHAR2 but have no idea how to do this. i assume i can add it to the select statement. SELECT `aau`.`FIRST_NAME` AS `Requester`,`wo`.`WORKORDERID` AS `Request ID`,`aau`.`FIRST_NAME` AS `Requester`,`wo`.`TITLE` AS `Subject`,`wo`.`CREATEDTIME` AS `Created Time` FROM `WorkOrder` `wo`
Patching Machines that come in and out of our network.
We have a large number of laptop users. They are based in our HQ and branch office which are connected via VPN(we don't use a distro server, all our patched from our main ofc) in both locations they take their laptops home nights, weekends, etc. One of my sys admins did some experimenting and was unable to get remote AND local patching to work correctly at the same time. If the LAN agent is installed the endpoint patches fine while in the office, and of course doesn't when its not. When he configured
Script Monitor Numeric Values Scalling
I use Custom script monitor to get some data Via Python scripts. The scripts outputs the data like speeda: 130127511.439 capacity:779207245107000 The speeda attribute is in Bit/sec and capacity in Byes. I would like for the number to be scaled to MB/s (for NW speed) & GB or TB (for capacity). Basically I want to divide the Value by 1024 How can I achieve that? Curently the graphs have a long number, it is difficult to read. -Thanks Vijay
Mail Server Authentication failed
I have recently install OpManager and and when we are using Office 365 for our exchange services. When I tries to setup the Mail Server Settings I get the error "Primary: Mail server authentication failed for smtp.office365.com. Please check your user name and password." (https://gyazo.com/f5025412b54b7ff5ea9dc4a08b9a7497). After researching this and reading many posts, I have restarted the OpManager service on the server, reset the password, logged into Office 365 as the user and verified that password
Reduce database size
Hi I'm using Opmanager 11 with SQL Server 2014. My data is 40 GB. How to reduce data size or truncate data remain 30 days for the last. Thanks.
Our Manage Engine Server crashed. We have rebuilt the windows component and attached the old drives to the new machine. How can we import our old data and settings?
Our Manage Engine Server crashed. We have rebuilt the windows component and attached the old drives to the new machine. How can we import our old data and settings?
service desk plus proffesional
Hi, I am New in SDP have to install professional SDP on client side for 3000 devices (50 technicians). Please send us the steps or guide me after installation part.(dont send me admin guide of manage engine) I need proper step so that will be easy to implement.(ex-how to push agents,creation of groups ,dept etc..) I had done the installation only and created a credential for domain. reply ASAP.
Mobile url access - how to disable.
By default, if using a mobile device the URL gets redirected to http://ServiceDesk/mc/... Is there anyway to turn this off? Thanks in advance.
Allow HTML notification outside of the editing window
The editor in SDP is terrible. Formatting is very limited, what looks fine in the editing window looks terrible in emails, it seems to randomly add and remove line breaks all over the place. The feature I would like to see: Keep the default editor where it is. Just give me a button to say 'Use this HTML file for this notification'. I don't require a full HTML editor to be embedded into SDP, there are so many better editors out there, but I do need to be able to assign a clean, unaltered, HTML file
Keep receiving Ajax error when running reports ' Cannot read property of document NULL'
Since we first installed Service Desk plus the reports have not worked correctly. I opened a support ticket and they had me remove the reports directory and restart the services. When I did that it recreated the directory and one report worked one time. Shortly afterwards, it continued to generate the error repeatedly. Has anyone else encountered this problem? I just trying to pull a worklog ( hours) report. Adam
Query to Check Online Users
Hi, May I ask for assistance for a query to check how many users are currently logged-on to the system? We are using a PostGres DB. I want to use this to check if there are logged on users before I restart the server. Thanks!
Report Columns
I have to create task reports which will include data from comments and description fields. These options are not available in the column selection. How do I add these columns to the report templates. Thank you.
Multiple Approvers for ChangeManagement process
We have three lead team personnel for our IT department that needs to approve our changes. In which, I need all 3 of them to approve it to proceed. I have tried in ServiceDesk two different ways to make this happen, no success. 1.) Placing them in "SDApprover" role. 2.) Placing them in a CAB. Both ended up passing the change through upon one of them approving the request. For security of our changes, We need all 3 of them to approve. And if one of them denies it, It closes the change. Is there a
Introducing our SF Bay Area User Conference highlight reel
In case you missed it, our February User Conference was a huge hit. Many of our product experts flew halfway around the world to showcase our tools, including new features and some of the core aspects of our IT management suite. Based on attendee feedback, we've decided to release a few videos based on some of the most popular presentations. Each video highlights one of our product expert's best insights, ranging from industry best practices to detailed product walk-throughs. We're kicking off
Buiness rules applied on incident creation
I have two rules setup to help filter and assign requests based on the requests subject. Each rule is made to check the subject for a particular set of words, then perform an action. None of the words they look for are the same, and each rules performs one action that is completely different. Rule 1 is made to change the assigned group, Rule 2 changes the status. Rules 1 is applied all of the time. The words it looks for in the subject are contained in every request of this type and the rule applies
How i can Install AdManager Plus and AD Audit in my DB SQL 2008 ?
greetings, i have a licence for ADManager and ADAudit, but we dont want to work with the DB Postgres, so we want to use our SQL 2008 how i can install both programs with this DB, i apreciate some guide for this.
Populating Attributes that have String( Generlized-Time) as syntax
Hi, I have a custom made attribute in our AD that is set to be a String(Generlized-Time) syntax. That we have been using for years. And if I look at the attribute on a user. The value looks like this, 20120601000000.0Z This is for a user that are created on the, first of June 2012. (HR are using a simulare tool as AD Manager Plus to add new users to our AD, with this this information to the attribute.) But when I try to populate this attribute from AD Manager Plus, I get a error that the format is
Bulk untick Account, Password never expires
Hi, How do I bulk untick for all users in the domain the Account, Password never expires setting. Thanks, Scott
Not accepting AD domain
I'm trying to set this up for an evaluation but the it doesn't seem to accept my domain. I've entered the full name of the domain and it asks me to use the short name. It even tells me the short name to use but when i put that short name in it says it is an invalid domain name. I cant find anything in the help to get this sorted. Any ideas? -Mahoney
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