Purchase Issue with Quantity Field
Hi, I'm currently using Service Desk Plus MSP version 9.2. When I raise a purchase order I need to add a quantity of 3.5, but it looks like this isn't possible, I receive a message back 'please enter a valid number). The order I want to raise only cover a quantity of 3.5, how can I get around this issue? Thanks, Tracy
Announcing the release of FileAudit Plus' latest version: Build 4200
Dear All, Greetings from ManageEngine FileAudit Plus! We are delighted to announce the release of the latest version of ManageEngine FileAudit Plus: Build 4200. With latest build 4200 Audit non-domain (workgroup) file servers. Experience accelerated event processing. Customize alert table columns. Prioritise alert mails. Automate response to alerts and more. Please find the entire list below. With FileAudit Plus: Audit and analyze file/folder access in real-time. Identify stale, non-business,
Remove Support Groups from Custom Views Tab?
We had changed some of the names of previous Support Groups, and when we did, they remained in the CMDB. When I select "Support Group" in CMDB of the available CI's, these do not show up. However, if I view "All CIs" and search the entire list for one it shows up as the CI type Support Group. Now, while this doesn't bother me as most technicians can't see the CMDB, these groups still show up when a user tries to create a view. All of the following groups are no longer in the Active or Inactive list
Full Hardware Report TABULAR
Hi how can I build my report with all the hardware details like Drives,CPU,Memory,Name OS but that will be set to a table like this computer name / CPU / Drivers ..... thanks TK
Optimizing queries in SQL
In the previous SQL post we had covered a few tips on how to enhance SQL servers' performance by having a quick glimpse of certain critical metrics. This post is aimed at enabling faster queries so you can save a lot time while getting the same desired output. Tip 1: Right use of indexing. Indexes are generally quite useful when your query is designed to run full table scans since they can help save huge amounts of time. Consider this example: SELECT ID, FIRSTNAME FROM BookDetails ORDER BY PURCHASEDATE
Field Skipping
Hi, Do you know how we can stop our requesters from placing special characters into Fields we have set as mandatory ? They seems to just want to skip things.... One example is we have a field asking of a persons name, but alot just fill it in with special characters etc.(-';[}*/-+/) Is there any way to stop users from simply placing a character in the field ? (Exclude special characters or controls around meeting a certain character set. etc.). A
Purchase Order - Ability to Sort show cost field - sort by cost/date?
Are there any other columns that can be added to the purchase order screen? We feel the PO section really took several steps backward with the update we are on now. We'd like the ability to view PO cost in a column and sort by that, as well as PO date.
Custom report wildcard support needed
The Custom Reports are a step in the right direction. However, support of wildcards is needed. For example, if I want to create a report that shows me all Remote Interactive logons but I want to create a filter that says not to include account names that begin with a certain string, currently I can't do this -- all accounts to be excluded have to be selected using checkboxes and new accounts matching my criteria are not added to the filter. When will this functionality be included?
Pass-Trough request password
The pass-trough works well if I open the servicedesk via browser by server name: https://server-name But if I open the servicedesk via browser with for example https://helpdesk.doamin.com where the helpdesk.domain.com is also the cn for the certificate that I generated, the browser ask for authentication. Regards.
Report on Task Descriptions
Task description is not an available field option when creating a custom report. It is available through for request and projects. Could this please be added as a future enhancement/feature request?
Managed Service Account
Can ADAudit Plus run under a Managed Service Account? We are running AD at Windows Server 2012 level.
Change templates for SD OnDemand
We have a number of changes which are recurring (eg. Monthly patching) Is it possible to have change templates added to the future feature list?
Firewall Analyazer
Dear Team Will firewall Analyzer support Juniper Firewall srx . We need to import logs and rule configuration for pci x audit . Regards Manish.
Category/Sub-Category/Item - Tied to Request or Incident
I'm testing your product... Is there a way to tie specific items to either a Request or Incident so that the list of categories/sub-categories/items displayed are filtered based on the ticket being a request or incident? Thanks
Desktop Central Monitor Page?
Hi, I want to make display monitor page about Configurations. For ex. i want to see going updates or statistics about execute or in progress patchs. shortly, i want to see a Monitor Page about all statistics to Guest Level. Not admin... Can i make this thought? Thanks.
Auto Reply Question
can I turn off auto reply for only one requester? If so where can I find this at in SDP? Build 9309
Difference Between Application manager and Site24X7
Hi team, Whats the difference between Application Manager and Site 24X7, what functionalities we have on application manger which we dont have in Site24X7. Regards, Joudat Hashmi
This Maverick Legacy API product is licensed to Zoho Corporation Private Limited ???
We have a lot of message like these: [18 Jan 2017 13:01:23:736] SYS_ERR: [DataCollection-9#130.10.230.222#Wed Jan 18 13:01:23 CET 2017] INFO com.maverick.ssh.SshConnector - This Maverick Legacy API product is licensed to Zoho Corporation Private Limited [18 Jan 2017 13:01:30:625] SYS_ERR: [KeyValue_Monitor-3#30002780#Wed Jan 18 13:01:30 CET 2017] INFO com.maverick.ssh.SshConnector - This Maverick Legacy API product is licensed to Zoho Corporation Private Limited [18 Jan 2017 13:01:50:213] SYS_ERR:
Inline images not displaying
Here is the problem we are facing - Inline images not displaying: This is what it looked like when it was working: I've performed no upgrades or alterations to the system, and the underlying code looks different. Here is the inspect elements code when the image is not displaying: Here is the version we are using: Please advise how to fix the inline images
Reporting on Solutions
When logging incidents users get prompted with suggested solutions and also after submitting an incident the system also prompts with suggestions. Is there any way to report on users responses to these questions? This could highlight those users who are ignoring suggestions etc. and logging unnecessary tickets instead, would be good to prove the suggestions had been ignored etc. Thanks
Only allow NEW email tickets from certain email addresses
Hi, Quite simply... Apart from our monitoring systems, we wan't to ensure that users raise tickets via the Web Portal only, and not via Email. Except for our monitoring systems which send email alerts to the SD - we want those to still raise tickets via email. So I'd like to see SD+ have a whitelist for email ticket creation. Thus allowing the alerts still to raise tickets, but forcing users to raise tickets using the WebUI and templates we have. I'd still like to make sure users can reply to
PMP service won't start - MySQL mysql.user has no `Event_priv` column at position 29
Hi there, Our PMP installations tarted crashing on Friday. These event log errors are showing: mysql.user has no `Event_priv` column at position 29 We have changed the service to start as a privileged user to no avail. I have attached the following logs from the <PMP-Installation-Directory>/Logs folder Any assistance would be greatly appreciated. Cheers, Ken
Free In-depth training to "Secure your endpoints against WannaCry using Desktop Central"
Greetings from ManageEngine, The wave of WannaCry ransom attacks affected almost 400,000 computers around 150 countries lately, and ransom paid has already exceeded $70,000. To secure your network from any future threats, join us for a Free In-depth training on "Securing your Endpoints using Desktop Central" on May 25th scheduled at 11:30 EDT. Register here.
Windows domain account - used across multiple resources
Does anyone knows how to have one Windows Account used across multiple resource servers (windows) on V9? I am new with PMP and I am struggling with that... Thanks, Rilton
Adding new requests via the API, and using a custom request template
I am attempting to set up some custom fields, and register new tickets with the API. Using the default template works in the example below, but when attempting to use my custom template "Kansas - Websales" i get the error shown. Why would i get this error? I am not attempting to assign this to a technician during creation. Just trying to get it created under the right group with my custom fields.
Would like to add a new field to my incident template - for priority description
Dear all, I would like to add an extra field to my incident template for Priority Description - as per the defined Priorities - under Admin --> Priority. I've added Priority - which is a drop down listing and I'd like to add Priority description based on the priority which has been selected. Tried to use form rules but cannot see how to add this. Even the form rules are not helping too. Any idea on how I can go about this will be appreciated. Regards, Davis Onsakia
Change a scanned item to a component
Is there a way to change a scanned item to a component so that it doesn't take up a license. I need to know about it but I don't need to use a license for it.
PMP - SMTP configuration
Does PMP come with built in SMTP? or do we need to install SMTP, then configure it?
Unable to create Super Adminiatrator
Hi, I trying to create a Super Administrator account; however, the option to allow "All passwords in the system" isn't highlighted. For some reason, I believe I may have create one previously, and disabled the other Administrators from creating such users, but the user does not show in my user list. Is there anything that can be done to resolve my issue? Regards, Rickie
[KB] How to check on emails that were not delivered in your organization?
In organizations, it occasionally becomes necessary to find out details about all emails that were not delivered to their intended recipients. This need occurs based on the line of work, as explained below. Finance: A patron could be claiming they did not receive their financial statement as an email. When customers bring this up as a reason for not paying their dues, you need to verify if the email was delivered or not. Education: Course schedules and exam time tables could be emailed to students,
Unable to change contact on an existing ticket
We were running an older version (6008) and upgraded to the latest 7007. We are now unable to change the contact on an existing ticket. How do we now change a contact on an existing ticket?
Help Needed with PMP API
Hi All, We are using password manager pro in our organization to store passwords of our web applications. Our typical scenario : Scenario 1: Say for each app x we create a resource x and then add accounts with passwords to the resource. We then share those resources with the required resource groups ( namely A1, A2 etc.) Scenario 2 : Add new accounts to existing resource. Other Scenarios : Reset / Retrieve password for a account of a resource, delete resource and/or accounts. Is there a way to automate
Sort by online/offline clients
Maybe it's already a feature and I'm just not seeing it but it would be great to be able to sort by a clients status, online, offline, not managed..
User unable to login to Self Service
Hi, We have 1 user who is unable to login to self service. The screen just flickers and goes back to the logon screen. I have deleted and recreated their account, resent the enrolment email but they still get the same error. When we first moved to self service there were a few people who had the same issue and there was a fix issued for this to my colleague. I cannot ask that colleague what this was and so please can someone advise? Thanks, Charlotte
Users getting locked out after 1 failed attempt.
We are creating users in our AD and providing an initial login and password. They are then required to login to AD self service plus to enroll and change their password. User accounts are getting locked after one failed password. AD is set to 3 failed attempts, and the users do not have anything else connected since this their first time logging in. Please help.
unauthenticated source
version: 5.3 5330 application server is running on port 80 on an AWS EC2 instance there is an elastic load balancer in front of application that is terminating SSL. Traffic between load balancer and app is http. is works as expected in IE. when using chrome i get the secure url but when a user tries to login to enroll they get the below error "Mixed Content: The page at 'https://URL.com/showLogin.cc' was loaded over HTTPS, but requested an insecure form action 'http://URL.com/authorization.do'. This
Site issue with PM Task
When you create a PM task , the site does not update when you select a user from the list. I tried to attached a video here but it doesn't let me. version: 9306 DB:MS SQL regards, Issa ----------------------- SDP Standard +SC add on 300 tech AMS AD Audit Plus 5 techs
Manage Views for Requester
Hi, Is there a way to assign requesters that have the ability to view all requests a default custom view?
Service Pack Build 10.0.83
Hi everyone, Why my build version is 10.0.83 and manage Engine Service Pack Site is 10.0.73? All the best.
Schedule Backup database
Hi, In some ManageEngine products, database backup can be performed automatically by setting a schedule for that. Is this feature going to be added to ADManager Plus soon? Regards Rochdi
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