Restore DB for ADMP not installed in local disk but in another disk in SAN
Hi Team, How to perform RestoreDB for ADMP not installed locally on the hosting server but in another partition in a Storage Area Network? Since it is not execute : "restoreDB.bat Offlinebackup101217-1054.zip" for example, So what to do? Regards Rochdi
Service catalog creating Duplicates
hi when creating a service catalog, it creates duplicates, so 1 is submitted but it creates 3. did anyone else have a similar issue?
In-depth training on "Securing your Endpoints using Desktop Central"
Greetings from ManageEngine. The wave of WannaCry ransomware attacks affected a million users in 150 countries, waking up the wider world to the dangers of ransomware. To help your organization prevent future threats, join us for an in-depth training on "Securing your Endpoints using Desktop Central" on May 25th scheduled at 11:30 EDT. Register using this link.
In-depth training on "Securing your Endpoints using Desktop Central"
Greetings from ManageEngine. The wave of WannaCry ransomware attacks affected a million users in 150 countries, waking up the wider world to the dangers of ransomware. To help your organisation prevent future threats, join us for an in-depth training on "Securing your Endpoints using Desktop Central" on May 25th scheduled at 11:30 EDT. Register using this link. Regards, Desktop Central Team
Cannot assign technicians using IOS 4.1.3 app
I cannot assign technicians to tickets using IOS 4.1.3 version of servicedesk app, saying something about my API key. However, the android version I can assign tickets just fine.
In-depth training on "Securing your Endpoints using Desktop Central"
Greetings from ManageEngine. The wave of WannaCry ransomware attacks affected a million users in 150 countries, waking up the wider world to the dangers of ransomware. To help your organization prevent future threats, join us for an in-depth training on "Securing your Endpoints using Desktop Central" on May 25th scheduled at 11:30 EDT. Register using this link.
License Upgrade
Hi, I am New in service desk plus want to upgrade sdp from standard to enterprise I have the license of enterprise. Please tell me the steps to upgrade without getting any issue Reply ASAP.
Open in new tab (Ctrl+Click)
We recently updated from Support Center Plus 8009 to 8015 and noticed that we can no longer ctrl+click on a request ticket to open in a new tab. Several other tabs still work and open in a new tab, but many of the ticket related links do not. Tried with IE11, and Firefox 53.0.3 (32-bit). Other users have tried with Chrome and report the same. Is this by design or is it a bug?
Searching issues and forum question
hello, I am trying to search for a specific version of software in any browser. IE: Desktop central 10.0.73 Every time I do it gives an error: Unable to process your request. Please check the URL. Go to Home If I search without any numbers the search works properly. Also, is there a forum dedicated to announcing desktop central updates like the service desk one? If not, there should be one to allow customers to post any issues they have incurred during the update process.
Notify the technician that the ticket is near to due time.
Hi Everyone! I have a question regarding the automatic emailing wherein the ticket will be due for example the ticket will be due at 3:00PM with that the manage engine will email or notify the technician 20 mins before the ticket is due. Regards,
Wanna cry for windows XP SP2 ? autoupgrade toWindows XP SP3 ?
Hello, It seems office have windows XP SP2, i don't see patch to wannacry for the SP2 does this version can catch the virus? does the sp3 of winxp deploy automatically when we have "autoapprov and autoupdate setup"? of desktop central? because i do not watch sp3 downloaded in the patch store... Regards
Add a technician as an Active Directory user
Is it possible to add a technician as an Active Directory user? Every time I connect to the portal (SSO enabled) I need to logoff and then to authenticate as a local technincian. Regards.
Dashboard Templates
Hi, I think it would be great if there's a feature, that provides dashboard templates. If you have to create lots of dashboards with the same structure, a pre-built template would be a strong help and would save a lot time. My second idea is the opportunity to select more than one widget of a kind in one creation process. E.g. if you have to create a dashboard with 12 "Custom Text or HTML" widgets, you always have to create one, click "Add" and do this process twelve times. It would be easier to
Seeing requests not in my group
Hi all, I have a question if it's possible to see a request/incident in another group without being a member in it? And also being able to add a note to the request/incident. This is useful to us because we have our support wanting to check up on issues that the 2nd or 3rd line are working on. They also want to make a note on the request/incident. I haven't found any solutions to this. Does anyone else have the same problem? Is there any solution? Thank you all in advance! Regards, Per Torell
Availability report
Hi, How can I generate an availability report for a business view and display the availability in a single value for the business view in general and not for each device in that view. Thanks
Query Assistance - Support Group
Hi Can you please assist with creating a query for (active) Support Groups with the following fields: Name Owned By Business Impact Description, Technicians interested in this group Send notification to group technician(s) when a new request is added to this group (Notify To) Send notification to technician(s) when a request in this group is left unpicked (Notify To and Notify After)We are on Version 9.3 Build 9303, MSSQL. Many thanks.
Priority Matrix
Hi, We've just started using the Priority Matrix, it seems fine with Incidents but does it apply Priorities to other functions (Problems for example ) I was just wondering the scope of it's control. A
Use additional field in business rule of service catalog
Hi, I want to define additional field in business rule of service catalog, but already i can't. please add it in next version. I think it's necessarily. Thanks
Survey
When clicking the link to take the suvey's non administrators are getting "User does not have sufficient privilege."
Lost inventory details after Updating to 10.0.73
We recently updated Desktop Central to the latest version 10.0.73. After the update, the inventory details of the computers has been lost / incomplete. I am not sure what caused this. The computers which were not scanned, are still having all the details. Please see the attached screenshot. Has anyone experienced similar issue?
Auto-Discovery of Devices
Hi, We have ran an auto-discover of all of our network devices and deleted what we don't want to monitor but these devices keep coming back into the list of devices. Is there a way to turn off auto-discover after you have completed the initial network scan?
Technician Time and Costs
Hi, I was hoping to get an understanding on where the technicians time and costs are calculated? I understand that any work log information added to an Incident or request is then added, but what about Problem, Project, and Tasks? are these added into the overall cost when reporting? Thanks
Time based alarm
Hi, How to set attribute threshold profile for business hours and non-business hours for a script monitor. Regards ZH
API Key - Technician Generation
Is there a way to prevent a technician from being able to generate their own API key?
PMP FIPS configuration
I have been tasked with setting up PMP with FIPS enabled. Everything has gone smoothy up to step 8 in the Fips guide, I have updated the java.security but when I try to run importCert.bat I get the following error. c:\ManageEngine\PMP\bin>importCert.bat sql.fqdn.cer keytool error: java.security.KeyStoreException: JKS not found java.security.KeyStoreException: JKS not found at java.security.KeyStore.getInstance(KeyStore.java:851) at sun.security.tools.keytool.Main.doCommands(Main.java:769)
When clicking on a report, page doesn't scroll up automatically?
I am not sure if this is a bug but when I am in the report module and I scroll through the folders and click on a report I want it executes the report but it don't automatically bring me to the top of the page to see the report, I have to manually scroll up to see the report. This is confusing a lot of end users as when they click on a report, they expect something to happen but they call the helpdesk saying all they see is a blank page. Also if it's a big report that has to be generated, the users
ELA Windows DHCP Logs
Hello, Does anyone have a good suggestion on automating the import of Windows Server DHCP logs? I know in ELA you can set it to import daily but getting the files to it is my problem. Is there a good script to copy the .log files to the ELA server daily?
add software to software packages
I need to add firefox 53.0.2 to software but I can not download it from template due to the firewall blocking it. I have downloaded the file and added it to the patch repository and named it the same as the failed download. But when I added it to the share where I set the software repository to and added the package as a MSIEXEC / EXE / ISS / Command and tried to deploy it it just sat on in progress for over 20 minutes. How can I manually add the exe file to the packages as if I were downloading
Service account configured in this application has expired
Users are unable to sign into the application or use the tool as a result of this error. What is the source of this error?
Remove user Personalize link
Hi, Please can you detail where in the configuration options I can disable/ hide the user Personalize link; Many thanks, Scott.
Technician has Requester View only - Reset is not helping
Dear All We have an issue with a Technician. His view is reset to a Requester view. By checking it, he is still assigned as Technicial but the Domain field is empty. We change it and save it, but again its empty. So, we deleted the account and reimported from AD, assigned is as Tchnician, Admin and the other necessery access. When he tried to create his Signature, an error been displayed stating a Database issue. And then everything whent back to their previous state (Requester View, Domain emtpy).
Account dropdown location
Is it possible to move the Account field dropdown? I would prefer this dropdown be all the way to the left rather than the middle of the screen. With EACH request being created, the Account is selected is key and I've had users create a ticket then realize the Account is wrong. So, when they change the Account all they've typed is cleared out. I believe you can change the Site which will change the Account but I would rather avoid this situation completely. If it means editing an underlying
HELP SERVICE DESK PLUS IS NOT STARTING
My sistem is not starting, someone know how to resolve this problem, stay in this status ours and ours....
mobile application
hello everyone, could you please tell me if i want to have service deskmobile application MSP how i can do ? i download the service desk project management and try to login with user an password in active directory ,but i get login failed error. however i login with same user in service desk helpdesk . thanks
How to add a widget from Analytics Plus
How do I add a widget from AP? Also how do I create custom dashboards in MSP?
Email Command for Service Category field
Hi, I want to set service category field with @@Service Category=Hardware Support@@ string, but it doesn't work. I think SDP not support this parameter. Please add it in next release. Thanks
python integration with SVD
Hello, I have installed the latest python (3.6) on ServiceDesk server (windows 2008 r2 x64). Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Administrator>py Python 3.6.0 (v3.6.0:41df79263a11, Dec 23 2016, 07:18:10) [MSC v.1900 32 bit tel)] on win32 Type "help", "copyright", "credits" or "license" for more information. >>> However when I try to execute a python script from Custom trigger (py RequestSharing $COMPLETE_JSON_FILE) I receive
IOS and android push notifications not working in 9307
Hello, I cannot get any push notifications to work in 9307 on windows sever 2012r2 using mssql.
Domain Filtering during Login not working properly
Support, I've noticed an issue where if "Allow dynamic user addition when the user is not imported in the application" is enabled, "Allow Domain Filtering during Login" does not work. When I have my settings set as the following When I put a username into the login, it does not populate the domain When I turn off "Allow dynamic user addition when the user is not imported in the application" the domain name will then populate based on the user account This does not seem like it is working properly.
Create a change advisement
Hey yall, We have manage engine now and I have zero time to look over the, albeit very well written, documentation to figure this out. I'm wanting to create a change management form that needs zero approvals. The idea is that when a change is made on the fly, say a website whitelisted or blacklisted, the tech can go into this change advisement template, put in the associated information, and they are done. How would i accomplish this? Thanks.
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