Autoassign ticket based on email sent To:
Autoassign ticket based on email sent To:
ServiceDesk Plus monitors an Exchange mailbox with a default address of
HELP@domain.com
I've added an email alias of
DEV@domain.com
to the
HELP@domain.com
mailbox
I'd like all tickets sent to
HELP@domain.com
to be assigned to HELP support group
I'd like all tickets sent to
DEV@domain.com
to be assigned to DEV support group.
I've created a business rule definition looking for the criteria of To: IS "
DEV@domain.com
", then perform the action of Place in group "DEV"
This does not seem to work.