Autoassign ticket based on email sent To:

Autoassign ticket based on email sent To:

ServiceDesk Plus monitors an Exchange mailbox with a default address of HELP@domain.com
I've added an email alias of DEV@domain.com to the HELP@domain.com mailbox
I'd like all tickets sent to HELP@domain.com to be assigned to HELP support group
I'd like all tickets sent to DEV@domain.com to be assigned to DEV support group.

I've created a business rule definition looking for the criteria of To: IS " DEV@domain.com", then perform the action of Place in group "DEV"

This does not seem to work. 


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