We have certain templates within our business that have to be filled in for new starters or new equipment etc.

Is there a way within a servicedesk request template to link to a specific form / external template?

So basically a line manager can request access to our "New starter template" on sharepoint or another location via the self service portal or request form.

This template covers access to company applications / email set up / telephony etc. Once these have been created by our technicians then the template is updated

and the service desk ticket is resolved with all the relevant information. We want ServiceDesk Plus to be a onestop shop for IT requests. 

I don't like adding all the relevant information via the description tab which doesnt work very well. I would like to link these external forms so the requester has all the correct information from the same source...

Any help would be appreciated.

Thanks in advance.

Rich