Duplicate Installs
We have had Password Reset up and running for over a year. Just this past month, a remote site that has it's own forest came under our management. They want to have Password Reset set up in their environment set up exactly like our - right down to the customized bitmap. Is there an easy way of duplicating the customizing we've done on our setup on their server or are we going to have to sit down and open up screen by screen and copy the settings that way? Thank you, Jamie
Unable to send Password Expiry emails to outside addresses
I am able to send the expiry emails to addresses inside my domain, but cannot get them to send to outside addresses. I have been on support calls twice, and they are not able to help. They point to a "problem" with my Exchange server, without providing any suggestions as to what that problem might be, or how to get it to work. (Exchange 2010; I am logging on to that server with a full admin account. Our server is configured, of course, to send messages to any outside domains.) Does anyone know
How to Execute Powershell Scripts
Hi, I try to execute a Powershell script, but if I add the script to the script repository and then I deploy the script the result is "Execute" but this is not real because when I verify the computer it’s like nothing ever happen. The question is how I execute a Powershell script on Desktop Central? Thanks,
Language selector
Hi, We need to have the selfserve site available in multiple languages. When we change language selector the actual login screen changes language, but the site beyond that is still in English (ex: enrollment) How do we set it so that the language set follows throughout the site Much appreciated Nick
Language Selector
Hi, We are using the latest build of SelfService and are having an issue with the language selector We need to have the site available in multiple languages and at the moment when we select a different language (French) the login screen changes, but the site beyond the login goes back to English How do we set it so that the language selector sets the language for the complete site for that user? Thanks Nick
Apache Struts2 vulnerability
Would like to know does the AD SelfService Plus 5326 affected by the recent Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability (CVE-2017-5638)? Thanks.
SoM Policy scheduled Sync
Hi Would be really nice to have an option to avoid import of disabled computers, or an obtion to Delete Disabeld Computers. Since they cant logon to the domain, they dont need Patchning. Regards Michael
OPManager Password
How do I reset the Password on the OPManager Trial? I have the latest Version of OPManager
Can't print from IE11, Chrome works fine
In Internet Explorer only, when users or technicians are signed into Service Desk Plus, if they open a ticket, navigate to Actions > Print Preview then click Print, the following text is printed: ManageEngine ServiceDesk Plus Page 1 of 1 404 Unfortunately the page you requested does not exist. You made a mistake when typing the page address (URL). Clicked on a broken or incorrect link. The requested page has been deleted. Go back and try again Return to home page The URL down the very
Resize pop-up screens?
Is it possible to resize screen to see value - see attached image where we have number of OUs starting with same name - but we need to hover over each one to see exact value. Thanks! N.
Is ADAudit able to gather logs from Macs managed through Centrify
Does anyone know or have any experience using Centrify for Mac management. It allows Macs to be managed by Active Directory. They get computer objects in AD, have their own group policies, and have Kerberos ticketing capabilities. Would ADAudit be able to add these devices and pull logs from them (assuming that you can enable auditing and get the event IDs to match)?
APM - Exception when stopped Applications Manager and warning when started
Hi, I updated from build version 13000 to 13300. When Applications Manager started send this message: And when Applications Manager successfully shutdown send this message: Are normal this messages? Thanks & Regards!
Unable to add switch
When trying to add an hp switch in oputils 12.2 it states undefined and never adds it.
MAC to IP address mapping return empty result
Hi, we are evalueting oputils in a network enviroment with different subnets in remote branch office: we have add cisco gateway for mac to ip address mapping, but no result is returned. After further investigating we found that the oid ipNetToPhysicalPhysAddress 1.3.6.1.2.1.4.35.1.4 used for snmp query return empty result. With MIB Browser Tool we found that with oid .1.3.6.1.2.1.4.22.1.2 present in RFC1212-MIB we get all mac address -> ip mapping. We have searched through doumentation but we havent
Top Banner Icons not working, the menu buttons are missing.
Please see attached picture. We upgraded from 9213 to 9300 and then 9311. We started the service again and tested on Win 7 with Internet Explorer and Chrome. The top menu area with the buttons for the Dashboard, Requests, Solutions, etc are there, but the menu options are blank white. Tested on Win 8.1 with Internet Explorer, Chrome and Firefox and had the same issue. We tried IE with Compatibility Mode and no change. How do we get our menus back? AJ
Loading requester and technician list is slow
I noticed that loading the requester list or the technician list under Admin is slow. It takes 1-3minutes for it to come up. Is there anyway to speed that up? I am running SDP 9.2 build 9234 with an MSSQL database.
Requester Notifications - Ack. new request Question
I have "Acknowledge Requester by Email when a new request is received" enabled. Which is perfect for when we create a request. However, when I complete the request while they are on the phone or via email (FCR) and mark the call immediately closed, I'd rather they didn't get an email at this time. I think they should only get a ticket if the request stays open. Is there a way to change this?
Technichin on mobile
On mobile my technichian can't see the option update status after reply same like on website, because almost our technichian use mobile, so when this feature is availible or any method to do that ? And on Custom Schedules i can see only repeate hour,day or month but i want it minute so how can i do it . Thanks A lot
paasword reset tool
In active directory my account shows as locked but on my desktop my account is not showing as locked when I tried to use the password tool to unlock my account it shows as my account is not locked
Organization role shows duplicate entries
Hi, Greetings I see two entries of the Department Head in approvers List, Where as there is only one in the "Organization roles" section. Please advise on how to remove one that is not in the "Organizational roles" section. License Info License Type = Registered Product = Professional @Name = Muralee D.@ @Mobile Number = 050 6424099@ @Database Name = PostgreSQL@ @Database Version = 9.2.4@ @Current Build = 9309@ @32 / 64 bit installation = 64@ @Logged in users = 2@ @Zone = Asia/Muscat@ Thanks & regards
ManageEngine's free webinar to know how to comply with GDPR easily!
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Project Import Differnt Versions
Is there any way to import our projects from the version "9.3 Build 9302" to "9.3 Build 9311" Thanks,
changing resource group of resources
Hi, All of my resources in default group. can i change resource group of a resource? Thanks.
SSO
Upgraded to the latest version of SDP now SSO does not work. How do I revert back to the older version of SDP or get SSO to work with the new version
KPI for group and technichian
Dear all, Can i cal separate KPI for the created ticket and the technichian In my case: We have the people who recieve the call and assign to the technichian,they also create PO, so can we set up to set KPI for they and the technichian in the same ticket ?
Operational hours
I know in this time we don't have any feature to split time,i mean we working from 9 AM to 6 AM and operational time should be 8 hour ( 1 hour for lunch time,12 AM to 1 PM),but if in the morning we set 9 AM to 12 AM,and when it 12 AM i'm update opertional hour from 1 PM to 6 PM, can i do that ? and if can,any query to do that,i mean i will make schedule for automatic. And 1 question about incident request and service catalog, any different feature between two request excep service request can create
Free ADManager Plus online workshop series
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Password Reset
Is it possible to allow a technician to reset the SD+ password (Local Authentication, not AD) for a Requester without giving them admin permissions? I know I can allow them to edit the Requester, but that doesn't seem to allow them to do a password reset.
How to test HA server while the primary is running ?
I have an HA configured for PMP in my organization. We were having database replication problems previously, due to firewall port issues. I have gotten that part rectified and replication should be taking place now. I need to verify that, it is actually working and the passwords are being replicated from primary to the failover node. Taking the primary offline in any way, shape or form is not a feasible way to test this. What I want to know is, 1. If I can login to the failover server with my same
API
We would want to use your API, but in spite of your indications we didn't find it in the module integration. Where can we find it?See the capture. Best regards GB
Solved: Users locked out of Gmail after failed password reset
/long rant incoming We rolled out AD SSPlus to our campus(about 16k total users) and all seemed to be going well for the most part. However, we started getting calls that some users were unable to get into their email accounts AFTER they tried to reset their password, but they were able to log in to any site that used Active Directory authentication. This was very strange to hear and I will explain why. We use Google Business for our email, and we utilize Google Apps Password Synchronizer (GAPS)
Delete user admin
sorry, When I try to delete a user, I deleted the user admin. It was a screen refresh problem. I push to delete de user, but it did not work... I try again, and delete two users... ( user and admin ). I recreate again the user admin, but the user was created without administrator privileges .. I have opened ticket in suport but I need to fix it urgently because i need to create two new users... Can yo help me ?? thanks in advance.
Observed CPU spike, is there any way to identify its root cause..?
Hi, I have a doubt about the capability of Manage Engine tool, Is there any way to identify the root cause of CPU spike when it shows a CPU spike for one of the servers.?Because i tried to dig it out but no clue. Could anybody clarify on the same. Regards.. Shashi
Ability to edit Reply Template Subject & Send of email in a reply
I've been editing some of our replies. I've noticed that the RE: with request ID ## show up in the reply line. I'd like to edit this but according to the attached screen shot, it has been prefixed to the reply template subject. Where can I edit this? I created a new template, and when that one is selected it overwrites that, but I can't get it to remove from the default template. Also - can I change who the sender is of the email? I'd rather it show coming from the assigned technician, not the
Op Manager - First login
Hi, I installed OpManager (free edition). When I open the main web page I’m prompted with a login/password. During the installation, I’ve never configured a login/password. Is there any default login/password? There is a link to get back the password. When I click this link I have a message telling me that the mail server has not yet been configured. Please, see a screenshot here: http://hpics.li/730bf83 (this is in French) Any help, welcomed. Thanks in advance.
Monitoring Linux Server with CLI
Hi, I am using OpManager v12.2. When adding a Linux device to monitor with CLI credentials, I find that disk, cpu and memory utilisation monitoring is only available if the CLI credentials are set to use telnet protocol only. With SSH, I just get basic ICMP information only(availability, packet loss, response time). I have enabled both SSH protocols v1 and v2 on the Linux device but it makes no difference. Obviously, I would not want to use telnet if it all possible. How can I fix this? Thanks.
Multiple PostgreSQL Server process
Hi team, May I ask if having a multiple PostgreSQL Server process in the task Manager is normal? I have encountered it with my OpManager server.
VPN Software
I have a Tenda W308R Router. Can I load VPN Software on this router
Unable to change status of tickets
After our company updated to 8.1.0.1 we are unable to change the status of our tickets from open to any of our custom statuses. The click on status and then the checkmark, and it changes back to open. The ticket history shows that we updated the ticket but does not say that we changed the status.
Windows 10 creators update & Agent problem
Hi, I compared to this problem today. When i update my system to Windows 10 Creators. My Agent is disable. Then, i looked Windows Control Panel, i saw "agent downloeded pc". But, this is not run. This PC is see RED (Disable&close) in Desktop Center Manager. I try another computers about this problem. Same problem about it. Is there a mismatch about Agent (Windows 10 Creators Update).? Thanks for your interest. Best regards. Tahir
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