We have started rolling out slack to our business and have a channel where users tend to open service desk issues. At the moment if something need to be logged (isn't a quick fix) either a technician or the user will need to log it separately either via email or the SD console.

Ideally we would like to have the ability to send a comment from slack to service desk, we do already have the ability to send information from SD to Slack but want to go the other direction - is this something which you have seen implemented and if not would this be possible?