TLS Encryption Support for Log Forwarder
I am currently configuring the log forwarder in ManageEngine EventLog Analyzer and would like to know if it supports TLS encryption for secure log transmission. Could you please provide information on whether this feature is available and, if so, any
Log File Format and Placement in EventLog Analyzer
I would like to know if EventLog Analyzer keeps log files for all the logs it receives, such as logs from Windows devices. Additionally, could you please provide information on the format of these log files and their exact placement within the program
Adding Solutions
Hello everyone, I would like your opinion on the use of solutions or the knowledge base on Servicedesk Plus, please? Currently, this is populated by resolutions provided by technicians based on the problems encountered. But I would like to know if it's
Using Organizational Roles in form rules/scripts
I'd like to do the following but I am running out of ideas. I'd like to validate the requesters organizational role with the aim of showing/hiding fields on the ticket form. For instance, if a requester is a member of the Organizational Role "Line Manager",
Masterclass 2025: Episode 3 - Maximizing service uptime by employing major incident response playbooks [Apr 24]
Hi there, In the third episode of Masterclass 2025, learn to implement incident response playbooks and manage major incidents efficiently within your enterprise. We will go over the steps to configure role-based templates, create visual life cycles, and
Masterclass 2025: Episode 3 - Maximizing service uptime by employing major incident response playbooks [Apr 23]
Hi there, In the third episode of Masterclass 2025, learn to implement incident response playbooks and manage major incidents efficiently within your enterprise. We will go over the steps to configure role-based templates, create visual life cycles, and
Permission to push Windows agent
When trying to install the Windows agent from the agents screen it's failing every time. I have a service account configured in ELA and on each server the use is a member of DCOM and Event Reader local groups and has the correct cimV2 namespace permissions.
Standalone Server?
Hello everyone, We are currently evaluating Endpoint Central and in the process of getting a license. EC is currently sitting on our Service Desk Plus server. Is it a best practice to have these running on separate servers? Is there an easy way to migrate
Upcoming enhancements in Accessibility Controls in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Accessibility Controls in ServiceDesk Plus Cloud Accessibility Controls ServiceDesk Plus Cloud is now equipped with a comprehensive set of accessibility controls that ensure an inclusive
Raspberry Pi (Raspbian) supported?
Anyone with experience implementing DCagent on a Raspberry PI (3B+, ARMv7)? System that we have requested support for is Raspberry PI (3B+, ARMv7) running Raspbian 4.14 (Port of Debian 9 Stretch). I see that DC supports Debian but I am not sure whether the Raspbian port & the ARM chipset is supported by the DC Linux Agent or not. Thanks in advance for tips.
Add Request API problem
Hi, i'm trying to create "tickets" using the add request module https://www.manageengine.com/products/service-desk/sdpod-v3-api/requests/request.html#add-request When i execute my script using this payload payload = { "input_data":{ "request":
Log360 JRE upgrade release
We’re excited to announce that ManageEngine Log360’s latest build 5530 is now live! What’s new in this release? Enhancements The Java Runtime Environment (JRE) package has been upgraded to Zulu JRE 1.8.0_345 for Log360, along with its bundled components
How to set auto email for tickets coming in after hours
Hi there, I am wondering if there is a way to set automatic emails to be sent out to people if they reach out to the help desk past a certain hour. So, if a person reached out via email to the helpdesk, they will receive an email right away. Currently,
Endpoint Central RemCom.exe cancelled by AV
Hi, I have installed Endpoint Central in a server with Sophos Antivirus that deleted the file RemCom.exe How can I restore this file? Thank you
Keep getting an error when trying to run a new Automation
Hello! I keep getting this error when trying to run a new automation I have created for User Creation: Unable to find the specified file location.Ensure that you have the necessary NTFS/Share permissions to access the specified file. I have tried following:
Disable user account from HR
We are new to this tool and are trying to figure out how to disable an account based upon a CSV feed file from our HR system. That file doesn't have any AD account information, just an Employee ID. We do track that attribute in our AD accounts and want
AI and ML: The ultimate solution to IT’s greatest challenges [Free e-book]
Hi there, Security gaps, outages and repetitive incidents often drain your team's productivity. But what if you could establish a proactive IT landscape where AI and ML proactively predict, prevent, and resolve issues before they strike? Our new e-book
AI and ML: The ultimate solution to IT’s greatest challenges [Free e-book]
Hi there, Repetitive incidents, outages, and security gaps often drain your team's productivity. But what if you could establish a proactive ITSM landscape where AI and ML proactively predict, prevent, and resolve issues before they strike? Our new e-book
AI and ML: The ultimate solution to IT’s greatest challenges [Free e-book]
Hi there, Repetitive incidents, outages, and security gaps often drain your team's productivity. But what if you could establish a proactive ITSM landscape where AI and ML proactively predict, prevent, and resolve issues before they strike? Our new e-book
Get Ready! Shield NxG 2025 IAM & Cybersecurity Seminar Coming to Seattle, San Jose, Dallas, and Orlando!
Hello! ManageEngine is back with its next-gen IAM & Cybersecurity event, Shield NxG 2025 happening in Seattle, San Jose, Dallas, and Orlando! Join our senior technology evangelists as they share insights on securing, managing, and auditing hybrid IT infrastructures.
Multiple Accounts in One Mail Server Settings Configuration
Hello, I need assistance with mail server settings configuration, in particular.. can I use multiple accounts to fetch emails in one service desk product? Thanks in advance.
GET all Assets and Workstations via API
Hello! I've seen this asked earlier though not answered. I'm trying to use the Asset API to pull a list of ALL assets from SDPlus Cloud for a PowerApps app, using the instructions here: https://www.manageengine.com/products/service-desk/sdpod-v3-api/assets/asset.html#get-list-asset
Search for "Descriptions" in task templates
Hello Support, for some of our technicans its neccassary to search for "descriptions" in our list of task templates. For example when there is a descritpion to Virtual Maschine. When a adminstrator replace a Vm and wants to edit all the tasks where is
Mail Fetching not working
I have run into an issue with mail fetching not working after I upgraded from 14820. Prior to that version I had to edit java.security file and add TLSv1 and TLSv1.1 to force Service Desk to use TLSv1.2 which is what our mail server uses. That file located
Disabling or Whitelisting Path from System File Integrity Check
Hi, Is there a way to completely disable the System File Integrity check? Alternatively, is it possible to exclude an entire path from being scanned? I keep getting repeated alerts for the same path on every scan, and it's becoming quite noisy. Would
log full of Windows error reporting
When I looked up the MEARWService.exe, it turns out to be part of ManageEngine Agent. This is since the latest update... Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: MEARWService.exe P2: 0.0.0.0 P3:
Is it possible yet to mandate attachment in incident template?
Is it possible yet to mandate attachment in incident template? I saw on a reply a year ago that it will be available in future releases.
smartphone disconnected but impossible to "manage"
I have a Galaxy A21 smartphone, with MDM installed and working properly, wallpapers applied, user restrictions, etc. etc. however the smartphone does not appear in the portal for management, I can’t do anything because trying to enter the pass Revoke
Major Updates on ME MDM Enrollment UI
We are excited to announce significant updates to the ME MDM Enrollment UI, aimed at enhancing your experience and streamlining the Enrollment process. These changes are planned for release in this Quarter and also applies to MDM in EC. 1. Enrollment
Upgrade from 14.8 14840 to 14.9 14930 issue
Hello When upgrading from 14.8 14840 to 14.9 14930 I receive the message: "Please reconfigure the Requests custom table schema to retain data consistency in the integrated reporting framework tool. Click Yes to proceed or No to stop the upgrade" Could
SDP and Axonius
Hello. We use a product called Axonius to capture asset information. It has an SDP connector which can create/update assets. Has anyone used this before? I'm having some issues with the update process and I wondered if anyone had already figured this
[Free e-book] AI and ML: The ultimate solution to IT’s greatest challenges
Hi there, Tired of constant IT firefighting? Outages, security gaps, and alert fatigue often drain your team's productivity. Imagine a proactive ITOps landscape where AI and ML proactively predict, prevent, and resolve issues before they strike. Our new
RDP connection troubleshooting
Hello, when a connection is initiated to a windows endpoint via RDP protocol, it does not give a specific issue log about the connection. For ex: An end user is initiating an RDP connection by entering their password (using an AD account to connect).
Sending Asset Acknowledgements upon bulk imports
We have been exploring enabling asset acknowledgement recently, and in our testing we have noticed that if an asset is assigned to a user via bulk import (.csv), even if the conditions for the acknowledgement are met, no acknowledgement is ever sent.
Locating the data from the 'Time Analysis' tab in the SQL tables
Hi, Sometimes we have requests from managers to say, for example "for last year, how many tickets did x group receive, reply, move, close?", or "for last year, how long did it take for x group to do a first reply to a ticket?", or "for last year, how
Add Asset to All in group & Assigned to Technician in Allow technician to view section
Hello, I need to allow the technician to view my site assets as separate. It will be great if you separate this section as well Thanks to the team
Patch Tuesday Updates: April 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-04 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5055596) (CVE-2025-29824) (ESU) 2025-04 Security Only
Upgrade Error in SDP 14850 – UDF Migration Failed
Hi all, While upgrading ServiceDesk Plus build 14850 on a PostgreSQL database, I encountered the following error: "Request UDF Migration cannot be proceeded in this setup. Kindly contact support for further assistance." The upgrade process stops at this
9 ways ServiceDesk Plus accelerates the work of IT service desk managers
Attention, IT service desk managers! Explore our e-book, "9 ways ServiceDesk Plus simplifies your life as an IT service desk manager," filled with tips to boost productivity, streamline tasks, and ease daily challenges for you and your team. Here’s a
Send Mail function via Print Job Sheet hangs up
We have upgraded our Service Desk Plus MSP instance from 14610 to 14840 and then from 14840 to 14910. The problem we have now is the following: In Incident Management within a ticket there is an option to click on Print Job Sheet. Our customized template
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