Email Commands - One Additional Field Not Populating
I'm doing some testing of using email commands with additional fields. I have an incident template with a fair number of custom fields on it, and most of the fields are working fine. This includes a mix of text, date, and select fields. However, I have
Technicians - Request view within own Group
Hi Is it possible to configure Service Desk + so that Technicians can only view/update Incidents and Service Requests within their own Group.
[Free e-book] Get started on AIOps without spending the big bucks
Hi there, Is your IT drowning in siloed tools, sluggish responses, and constant firefighting? It's time to break that vicious cycle and expedite IT outcomes with AIOps. Download our latest e-book and discover how analytics-driven AIOps eliminates silos,
[Webinar] Why do stadiums, arenas, and large venues need DDI solutions
What do live scores, ticket scans, and vendor systems have in common? A silent IP network making it all happen. Stadium technology runs on a massive web of structured IP infrastructure. From POS terminals and ticket scanners to IPTV systems and broadcast
M365 Security Plus build 4702 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4702. Issue fix An issue in Auto Update that prevented it from checking for new product updates has been fixed. How to update? Update using service pack. New to M365
Expedite IT outcomes with GenAI and AI capabilities [Free webinar]
Hi there, Still relying on gut instincts for IT decisions? You need GenAI-driven analytics. GenAI is reshaping the way IT teams work. From smarter forecasting to anomaly detection, it helps organizations forecast service disruptions, find an outage's
Expedite IT outcomes with GenAI and AI capabilities [Free webinar]
Hi there, Still relying on gut instincts for IT decisions? You need GenAI-driven analytics. GenAI is reshaping the way IT teams work. From smarter forecasting to anomaly detection, it helps organizations forecast endpoint disruptions, find an outage's
M365 Manager Plus build 4702 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4702. Enhancements The Shared Mailbox Forward To management task now supports assigning mail contacts as Internal Forwarding Address. You can now filter the Inactive
Expedite IT outcomes with GenAI and AI capabilities [Mastering Analytics Plus 6.0 webinar series]
Hi there, Still relying on gut instincts for IT decisions? You need GenAI-driven analytics. GenAI is reshaping the way IT teams work. From smarter forecasting to anomaly detection, it helps organizations forecast service disruptions, find an outage's
Multi-select Project Additional Fields
We would love to have multi-select project additional fields just like requests. We have several use cases: Align projects to more than one strategic goal. We currently have a Strategic goal pick list field, but can only select one A Stakeholder Groups field so that we can select from one or more major stakeholder groups (e.g. Staff, Faculty, Students, Community etc) for projects. I'm sure there are others that want this feature for similar reasons.
Global Rich Text Area Settings
Hello all, We are happy to announce that our team is planning to introduce the Global Rich Text Area Settings feature in an upcoming service pack. This feature ensures a consistent Rich Text Area format across the entire application. As illustrated in
ShutDown "Waked" On LAN devices
During the patch mgmt Deployment Policy creation and in case the wake on lan option was selected in the pre deployment activities, could we force the shutdown in the post deployment activities only if the device was "waked on"?
KB5061768 support
When will the out of band patch for Windows 10 22h2 be supported? Would prefer this one over the one that bluescreens on bitlocker. KB5061768
Endpoint Central Now Supports ARM Machines!
Hello, We're thrilled to announce that Endpoint Central now supports Windows 11 ARM64 devices with ARM64EC (Emulation Compatible)! ARM processors are becoming increasingly popular due to their impressive performance and energy efficiency. This update
Is Endpoint Analytics included in Endpoint Central?
Greetings. I am a user of ManageEngine Endpoint Central (Security Edition version). I would like to know if the ‘Endpoint Analytics’ module to measure the performance of the endpoints is included in this licensing (if I can install it as an addon) or
Support for scripts using mobile application
Actually if a requester opens a ticket using the mobile application, custom scriprs associated to a form rule doesn't work. Is it possible to plan scripts support for tickets opened by App?
Undo merge of requests
Hi all Sometimes when merging requests we select the wrong parent request. Is it possible to undo the request merge? Kind regards Steve
Vulnerability CVE-2024-43590 identified but suggesting superseded patch. Microsoft Visual C++ 2015-2022 Redistributable - various versions.
Is anyone else experiencing this... Microsoft Visual C++ 2015-2022 Redistributable Current patch level - 14.44.35112.1 is not being identified as required. This affects ALL devices. Vulnerability report is suggesting installing superseded patch 14.40.33816.0
Space Management in ITDesk instance
It would be useful to manage Spaces also in ITDesk instances, for instance for meeting rooms and associated devices for asset inventory pourposes.
Consumable API
Hello. Did SDP have API for consumables? I need documentation consumables API for get and update consumable, add quantity, and allocate. Thank you!
User Audit Logs
User log audits play a vital role in IT Service Management (ITSM) for several reasons such as security, compliance and effective troubleshooting. They offer a detailed record of user actions, supporting accountability, identifying potential security risks
Can Malware Protection Add-on in Endpoint Central Replace Kaspersky Antivirus?
Hello everyone We are currently using Kaspersky Antivirus in our environment, and I’ve noticed that Endpoint Central offers a "Malware Protection" add-on. My question is: Can this add-on fully replace Kaspersky? Is the Malware Protection add-on sufficient
New version 14303 - still broke. Surprise and sadness continues...
Hi Installed the new release 14303 on our dev server today. One of the items listed in the readme was: · SD-99034 : In rich text editor, hitting backspace after adding a line break reverts the font to Roboto. I had big dreams of writing an email to my
Disable local authentication / AD when using SAML
Hi, Is there a way to disable local and AD authentication when using SAML yet? This has been identified as very high security risk. Regards, Nathan
Restart computer before deploying software
Hello, I am trying to install software that requires the previous version be uninstalled before installing the new version. I can uninstall the previous version with a custom script in the pre-deployment activities section. No problem there. However,
[Masterclass 2025] Episode 1 - ServiceDesk Plus MSP basics: Getting started [May. 29]
Hi there, We are excited to invite you and your team to the first episode of the ServiceDesk Plus MSP Masterclass 2025 series. In this episode, you will learn how to set up essential configurations, account-specific customizations, and automations to
Approval tracking in project management?
Is there any ability to track approvals in the project management module? Can you assign approvers to a task or milestone to track approvals? This is a key requirement for our SOX SDLC, and if we are to use the project management module to track ongoing work in our department, we'll need a way to have end users "approve" requirements, testing and release plans. Can this be done in 8.2? 9.0? Thanks.
Removed CCTV Slide in OpManager
I have OpManager installer in Customer Organization, and after some time we have upgraded build version, we have taken all the precautions and taken backup of Home Directory too as mentioned in Process. After than we kept backup file copy to another machine
Masterclass 2025: Episode 4 - Streamlining critical ITSM practices with no-code low-code automations in ServiceDesk Plus [May 29]
Hi there, In the fourth episode of Masterclass 2025, learn to automate critical ITSM practices end-to-end with no-code automations and low-code components. We will go over how to configure business rules, setup SLAs, and other essential automations that
Masterclass 2025: Episode 4 - Streamlining critical ITSM practices with no-code low-code automations in ServiceDesk Plus Cloud [May 28]
Hi there, In the fourth episode of Masterclass 2025, learn to automate critical ITSM practices end-to-end with no-code automations and low-code components. We will go over how to configure business rules, setup SLAs, and other essential automations that
Currently on 14600 trying to upgrade to 14840 but it is not going through.
Currently on 14600 trying to upgrade to 14840 but it is not going through.
Ability to see screenshots in worklogs
Currently only the user that puts in the worklog or an administrator can see a screenshot that is pasted into a worklog. Is there a way for other technicians to be able to see these screenshots without granting them adminstrator access. I looked at role
How to make Worklog Type required field
Is it possible to set the "Worklog Type" field as "required" in the Worklog entry? Thanks,
SDP Premises Not Working
Hello, We Are Installed SDP In our systems and after succesfull installation i got an icon on desktop " ManageEngine ServiceDesk " and try to open but its not working but while on sucessfull installation checkbox "launch application" the software stuck
Delete Users
How can I delete all users from the Users list in my Dev instance.?
Is it safe to delete a custom group after deploying a BitLocker policy?
Good morning, I'm using the Endpoint Central BitLocker Management module and have deployed my BitLocker policy. Since we manage a large number of devices, I created several custom groups specifically for this task. My questions are: If I delete these
First Response Calculation for Reassigned Tickets
Hello There, We would like to address a concern regarding the calculation of the first response time for tickets that are reassigned between groups with different coverage windows. Currently, when a ticket is reassigned to a group with a different coverage
Mobile devices can't enrol after upgrading to latest 11.4.2500.28 version
Hi all Does anyone else have this issue? When enrolling ABM managed iOS devices, the remote management page just times out as it seems it can't reach our Endpoint Central (via the secure gateway) anymore. I noticed this started after we upgraded our product
Integration SDP to Analytic Error | Api Credentials Error occured
Clear resolution if a status changes
Dear team, if there a way that a resolution can be cleared using a business rule if a ticket status changes . ie. from awaiting end user to open I have a default template that we have a standard resolution in and we have a business rule that moves the
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