Capitronbank sms gateway issue
Hello, We have issue for sms gateway on OpManager. I'm attaching instruction file in this problem. Thank you
How to Recover Corrupted Exchange database?
To recover a corrupted Exchange database, you should first attempt to Mount and Dismount Exchange Database to check its status. If the database cannot be mounted due to corruption, you can use the Eseutil tool to repair it. Run the command eseutil /p
How to Migrate SharePoint Site to Another Tenant?
Migrating the SharePoint site to another tenant is a daunting task, due to the unavailability of native or manual methods. Therefore, we have only one option to opt for an automated solution to migrate SharePoint Site to another Site. But the question
How to backup Office 365 emails?
One of the most reliable ways to back up Office 365 emails is by using a dedicated solution like the SysTools Office 365 Backup Tool. This tool allows users to securely export and save their Office 365 mailbox data, including emails, contacts, calendars,
What is the best way to add our ISPs to SDP?
To keep organized and have them easy for looking up, how do people generally add their ISPs to SDP, either contracts, CMDB, assets, vendors, or whatever. We'd like to be able to easily see which location has which ISPs at which speeds and how much we
IAM0019
Hello, I'm using the services provided by ManageEngine Endpoint Central. I have a requirement to find out which software is installed on which computer. To achieve this, I'm linking multiple services together. However, when I make too many requests, I
Allow linking of multiple changes to a single request/ticket
Allow linking of multiple changes to a single request/ticket. Right now, I can only associate 1 change per ticket. Sometimes we have several changes as part of a single ticket.
How can you add other MFA methods to default admin account?
It seems like it forces the admin account to sign up for Q&A MFA only and there's no way to add other methods. I've set up other methods for domain users such as authenticators. Is there a way to do it for the default admin account too?
AI is here. Here's how your ITOps can take advantage of it.
Hello there! The hype around artificial intelligence for IT operations (AIOps) is real. But does your IT need it? This is a question every CIO, CTO, and IT decision-maker needs to address before they choose to go with or against this trend. To help you
The merged ticket problem
Hi Had a technician email come to me asking 'why can't i find this ticket - I know I emailed this person'? After hours of searching it was due to the ticket being merged. We need a better way to find all the merged tickets - a grid or something similar
SDMSP iphone app updated, won't connect "provide a correct server".
Subject says it all, last night my iPhone app updated and now it won't connect. I've confirmed this with another user who also updated and now can't connect. It asks for the URL to our SDMSP site, but fails with the above error.
custom role based on department
Hi Team, Is there any option or role where I can able to set a condition for asset module. In the role/condition, I want to set a condition based on the department. where one departments assets is not visible/accessible to another department technicians.
Unable to backup to Google Drive
I tried setting up the Galaxy Tablet to back up to Google Drive. I went to Google Drive > Settings > Backup and reset > checked 'Other device data' > Confirm. However, on the Backup status screen, it shows: Other device data Couldn't turn on backup. Try
What are the OS supported in the Probe-based scan
Does SDPC have a list of OS supported in the Probe-based scan, similar to the list we have for SDP on-premises here?https://help.servicedeskplus.com/asset-scan-faqs Please note, I am referring to the OS supported list mentioned in the hyperlink under
Within MSP 14910 export of Reports as PDF idles with Window Export Configuration Checker
Hello, we upgraded from 14610 -> 14840 -> 14910 recently (linux) and discovered issue with exporting Reports/Job sheets/... as PDF. Reports including statistical graphics won't be exported as pdfs, whereas reports including tables will. Our Testsystem
Get a list of all ID from report or DB ?
Hello, I hope you are doing well, my team has built their dynamics fields in all the forms used in script in each rules in each forms. I would like to know, to help me maintain all those script, it would be beneficial to get all the ID from different
User privilege based on Groups
Hi Team, Right now in OPM, we have to provide users access based on "Business View" but it will be great if we can able to provide access users based on "Groups". Why I am asking such option in OPM: "Most of the organization having multiple teams in there
report from requesters and than email requesters
Dear All, We would like to have a SQL Query report with below columns: a) Request ID b) Subcategory c) Region d) Requester c) Email requester d) login requester and also add filters: groups, service category, service request, request status, subcate
Can I see the "user view" of solutions?
Hello, I published a Solution in the Self-Service Portal and made it available to All Users. Is there a way for me to see what this looks like from the user's point of view? I'd rather not have to pester a random co-worker in another department to help
Any ADManager Plus Templates for Managing GPOs Related to Intel Arc GPU Access in Multi-User Environments?
Hey everyone, I’m currently working on streamlining GPU access policies across several workstations equipped with Intel Arc GPUs, particularly in multi-user environments. The goal is to ensure that access to GPU-intensive applications is well-controlled
Operating System Loader has no signature. Incompatybile with Secureboot. All bootable devices failed Secure Boot verification
Our os-deployer has not been working for several weeks. During the installation form pxe we have message like in topic that Operating System Loader has no signature. Incompatible with SecureBoot. I tried already create new PXE media, but without success.
How to Split MBOX into Separate Files?
Users often struggle with large MBOX files as it is difficult to maintain and transfer. Nowadays, users prefer to split large MBOX files into small separate files. There are various methods to split MBOX files into smaller files. So, in this article,
Reference Entity (Asset) field doesn't link request to asset history
Hello We're using SDP On-Premise and have a custom pick list field in our service request form. This field uses the Reference Entity option to pull data from the Asset module. It works well in terms of usability — the user can easily select the correct
Google fixes high severity and critical severity vulnerabilities in its Chrome 135.0.7049.95/.96 Stable Channel update
Chrome Stable Channel has been updated to 135.0.7049.95/.96 for Windows,Mac and 135.0.7049.95 for Linux. This update comes with 2 security fixes. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-3619 Heap-based
Google fixes high severity and critical severity vulnerabilities in its Chrome 135.0.7049.95/.96 Stable Channel update
Chrome Stable Channel has been updated to 135.0.7049.95/.96 for Windows,Mac and 135.0.7049.95 for Linux. This update comes with 2 security fixes. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-3619 Heap-based
Google fixes high severity and critical severity vulnerabilities in its Chrome 135.0.7049.95/.96 Stable Channel update
Chrome Stable Channel has been updated to 135.0.7049.95/.96 for Windows,Mac and 135.0.7049.95 for Linux. This update comes with 2 security fixes. The details of the vulnerability fixed are mentioned below: CVE-ID VULNERABILITY SEVERITY CVE-2025-3619 Heap-based
Can I make the System Notifications toggled on by Default?
Hi, Is there a way to make the conversations sections for the request module tickets toggled on by default? I'm working with some custom triggers for emails to be sent on arrival of our JML tickets. Only problem is, unless the technician toggles the system
OS Deployment Licensing – Removing Old Devices?
Hi there, We are currently testing the OS Deployment feature and have tried it on some old laptops. Now, we have run out of the default licenses (4/4). The old test laptops are no longer needed and have been decommissioned. However, when I try to free
Forwarding an email / signature
When forwarding an email, it would be nice if the personalised signature was inserted above the message being forwarded. Is this possible ?
feeding data into Analyticsplus
Hi Team I can see there are many options to import data into Analyticsplus (excel, local database, cloud ,etc), however is there an option where I can push Data into Analyticsplus, e.g is there any Analyticsplus API endpoint to where I can send Data in
Identity360 adds support for ServiceNow, BambooHR, Bonusly and Insightly!
Hi everyone, We are excited to announce new integrations in Identity360! Enhancement Integration with ServiceNow, BambooHR, Bonusly, and Insightly: Identity360 now supports SSO, MFA, and identity life cycle management for ServiceNow , BambooHR , Bonusly
CPU spikes on VMs with Endpoint Central agent installed
We've recently patched EndPoint Central server up to 11.4.2508.09 - about a week later any VM servers which had the agent on started spiking CPU and locking up. We've removed the agent as this was a hangover from the old IT support manager but wondered
End of Life Announcement – Applications Manager v16
We are officially announcing the End of Life (EOL) for Applications Manager version 16, effective May 30, 2025. What does this mean? From this date forward, Applications Manager v16 will no longer receive product updates, critical fixes, or technical
Change tasks - how to close open tasks when a change has already been completed
we are on the following version of service desk plus: 14.5 Build 1450 When we raise a change and have tasks created in each stage, what i have discovered is that if we have 5 tasks and we close 4 of them and then the change is closed, we cannot go back
Add dynamic date filters to custom view
Would it be possible to add an option under Custom Views to filter for a dynamic date value relative to today? What I mean by that is to filter a view for example, Today (Last 24 Hours), Last 7 Days, Last 30 Days, etc. Currently, the system only allows
How to restrict asset selection to only one in Service Catalog request form?
Hello, We are using ServiceDesk Plus On-Premise, and we would like to restrict users to select only one asset when submitting a request through the Service Catalog. We have tried using Field and Form Rules with the following script on REQUESTER.ASSET
Unable to ticket generate
We was @ithelpdesk email id password has changed hence unable to generate manage engine helpdesk ticket kindly resolve at the earliest
What Are the Different Approaches to Save Multiple Gmail emails to PDF?
Sometimes, we find it complicated to save multiple Gmail emails to a PDF file. However, there are two different approaches available to accomplish this task. you can either go with the manual approach or you can take the help of reliable and secure Gmail
Patch Tuesday Updates: March 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-03 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5053995) (ESU) (CVE-2025-24991) (CVE-2025-24985) (CVE-2025-24993)
Post image software install
when we make templates in software deployment they do not show up in "Applications to install" menu when setting up an image deployment template. it gives us a menu to add software but, it is very limited as compared to software templates in software
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