[Free e-book] Get started on AIOps without spending the big bucks
Hi there, Is your IT drowning in siloed tools, sluggish responses, and constant firefighting? It's time to break that vicious cycle and expedite IT outcomes with AIOps. Download our latest e-book and discover how analytics-driven AIOps eliminates silos,
[Free e-book] Get started on AIOps without spending the big bucks
Hi there, Is your IT drowning in siloed tools, sluggish responses, and constant firefighting? It's time to break that vicious cycle and expedite IT outcomes with AIOps. Download our latest e-book and discover how analytics-driven AIOps eliminates silos,
[Free e-book] Get started on AIOps without spending the big bucks
Hi there, Is your IT drowning in siloed tools, sluggish responses, and constant firefighting? It's time to break that vicious cycle and expedite IT outcomes with AIOps. Download our latest e-book and discover how analytics-driven AIOps eliminates silos,
Mailflow Issue
Hi guys, we're experiencing an issue with receiving emails from our linked M365 account's mailbox in SDP On-Demand. However, we have no issues with replying to tickets which sends emails via SDP On-Demand to the end users mailbox. Is there an on-going
[Free e-book] Get started on AIOps without spending the big bucks
Hi there, Is your IT drowning in siloed tools, sluggish responses, and constant firefighting? It's time to break that vicious cycle and expedite IT outcomes with AIOps. Download our latest e-book and discover how analytics-driven AIOps eliminates silos,
Emails have stopped being processed
No emails are being processed into cloud
EndPoint Central DataBase Schema Patch MgMt
Hello everyone, could someone provide me with the updated schema of the Patch Mgmt Module? I have it as shown in the attached image, but it seems to me that it is not completely updated.
Template for problem
Hello everyone, I would like to know about the "Problem" form. Is there no form template like in "Services" or "Incident"? I want to add a template for "Power Outages," but I don't see where I can do it or where to add the fields. Does anyone have any
Expedite IT outcomes with GenAI and AI capabilities [Free webinar]
Hi there, Still relying on gut instincts for IT decisions? You need GenAI-driven analytics. GenAI is reshaping the way IT teams work. From smarter forecasting to anomaly detection, it helps organizations forecast service disruptions, find an outage's
How to install Linux agent with bash ./UEM_agent.bin
Hi , in my compnay linux server restricted for run ./uem_agetn.bin command in terminal and we can install agent by $root/>temp>bash ./uem_agetn.bin how to use this method with Linux Agent Push Installation tool for remote installation agent on linux
Task Dependencies in Service Request Templates - SDP Cloud
Hello, I was wondering if the ability to create tasks that trigger more tasks within a Service Request template is possible in SDP Cloud? We have a new hire Service Request template where we wanted multiple tasks to be triggered after completion of the
Issue with sending emails from ServiceDesk Plus Cloud
Dear Customers, We're currently experiencing an issue affecting mail sending from the ServiceDesk Plus Cloud application for some customers hosted in our EU data centre. We recognize the impact this may have on your workflows and sincerely apologize for
Can I use Request Timer to delay starting the End of Service SLA clock?
Hello, I want to have the End of Service SLA clock start 2 business days prior to the staff member's Last Day of Work. Can Request Timer be used to do this? Today almost all of our End of Service Requests breach their SLA as these requests are often submitted
Purchase Order Template
Can we edit the default template or create a New Purchase Order Template, adding company’s header, footer, fields, layout, etc.
How do I add field "Business imapct" to a Report of All Assets in SDP?
Hello, how do I add field "Business imapct" to a Report of All Assets in SDP, please? I was searching the filed via table schema, but could not find it. Basically, can you share an SQL (MySQL) to extract all columns related to all assets? Thanks Tom
Personal and business mobile enrollment
Hello,
I'm testing the ManageEngine solution for mobile fleet management.
The enrollment of corporate phones is going well.
When I try to enroll a personal phone with a work profile, the enrollment is successful, but ManageEngine displays a message:
Which PDF splitting program supports bulk file processing and page range options?
Are you looking for a PDF splitting program that can support bulk file processing and range options? Then this reliable Softaken PDF Splitter Software is the perfect solution. This PDF-splitting tool can split PDF files without any size limitations. This
How are others handling incoming emails/messages from other ITSM systems?
Hi All - We support many customers and not all customers want to use our ticketing system (Service Desk Plus) because they already have their own such as Jira or ServiceNow. We are struggling on how to streamline communication between platforms and ensure
RecoveryManager Plus rolls out build 6302 with a centralized dashboard for enterprise applications.
We are glad to release the latest version of RecoveryManager Plus, build 6302. Feature: Centralized dashboard for enterprise applications Get a quick snapshot of backup and restore operations, licensing, and repository details for SharePoint Online, OneDrive
Restore AD User with automation
In an effort to keep AD and Cloud providers clean, we delete our student accounts when they have been out of the District for more than a year. We sometimes do get students returning to the District after that year and right now our enable/update automation
IP Restriction to 0.0.0.0
Hello everyone, I unexpecly have enter 0.0.0.0 as the only allowed ip address in PAM360, and now I can't access the product, could you tell me where I can find the IP restriction file from the installation folder to change the 0.0.0.0 value to my ip address?
Example command for DUEBYDATE in Email Command Parsing
I am trying to use Email Command Parsing to create New Starters based on emails from our HR system I'm able to set the TEMPLATE / GROUP / SUBJECT / ASSET fields no problem eg: @@TECHNICIAN=Jane Smith@@ This works correctly. However I want to make the
After 2 factor redirect it send me to server name and not FQDN
Hi, i have modificed the certificate for a local wildcard ... *.contoso.com i enter to the server as https://pmp.contoso.com:7272 and the certificate is OK When i authenticate and use 2fa (Duo) it send a websdk request, and after that returns to the platform
Technician Last Log In
Hi Could you help me build a query/report that tells me last log in time by each Technician please. We are using the cloud based version of Service Desk Plus. I have tried to follow links on previous questions of this nature but the links are dead. Example
Best practice allowing certain YT-links
We have a list of YouTube-links we'd like to allow on certain computers and has put them in a webfilter-policy as allowed while at the same time block any possibility to view others YT-videos besides the links we choose. The problem is that by putting
[Alert] Inconsistent mailbox report data in M365 Manager Plus due to Microsoft service incident - EX1078664
[Update - June 06, 2025] Microsoft incident EX1078664 resolved: M365 Manager Plus Exchange Online reports fully operational. Microsoft has confirmed the resolution of their service incident EX1078664. This affected the Get-MailboxStatistics cmdlet used
How can we send a Notification once the Service Request is Approved along with the attachments attached to that request?
Dear All, How can we send a Notification once the Service Request is Approved along with the attachments attached to that request? Regards, Wajahath Farooq
Scheduled Reports page not loading
Hello, Scheduled Reports page not loading. We have seen it in previous versions, and today we updated to 14.9.40, and the issue is the same.
ManageEngine EventLog Analyzer Cost for Managing two SQL Server
Please provide cost implication for monthly to monitor two SQL Servers
Service Desk Crashed
Service desk crashed right after installing the updates from Microsoft for April. When I restart the service, it stops within ten seconds. I have rebooted the server and nothing changed. The following was requested in an email from support: The database
Controlled Agent Deployment After Endpoint Central Update
Hi there, After the last time we updated Endpoint Central to the latest version, we noticed that we had no control over updating all of the agents. Once the server was backup and EC could communicate with the agents it started updating them automatically.
Microsoft Authenticator Account Name
Hi, Is it possible to change the name of the profile added to Microsoft Authenticator when users enroll in ADSS? At the moment when I can the QR code the account is added as "ADSelfServicePlus" then the users username etc. It would be great if it was
Centralized Dashboard
Is there a way to create a centralized dashboard repository that can be shared with specific users/groups/roles?
Custom Scripts are run by Owner of Integration key not by the Integration key
Whenever a Custom Trigger with a script is run the History is updated with the Owner instead of using the name of the Integration Key. In our case that means that the same Technician seems to be in almost every request updating it. We'd like for the Integration
API Integration Key enhancements
Dear all, We are happy to share another set of features and enhancements for integration key which has been planned for the release. As you may already know, the integration key is primarily used as an API key to allow external applications or custom
[New Release] ADManager Plus' latest build 8012 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8012. Issues fixed: Fixed an issue where selecting the Inactive Azure AD Users report in automation resulted in incorrect data being fetched. An issue
Prevent Service Accounts from reset password.
Hello, I hope you are doing well, could you please help me with the best practice to prevent any reset of passwords for the service accounts, because I'm afraid after discover the AD accounts and set up a periodic password reset, it may cause the reset
Automated Close and Existing Resolved Tickets
Hi all, If I enable the automated close feature in Service Desk, will it only affect new requests, or will it close all past tickets that are set to Resolved? This will be important for me to know, we have a large number of requests with the resolved
Mail Fetch
Anyone else currently experiencing mail fetch issues? The system doing everything with email except for the fetching and it only just started a few hours ago. Email account has been verified to be working correctly through 365 and support is acting like
SHA256
Hi, In a previous ticket, I had to reinstall my test environment from scratch because it was corrupted during an upgrade. However, during the reinstallation, I lost all database settings as it's from scratch. But we need to configure SHA256 password synchronization
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