Unable to Login using SAML on Build 10512
SDP Build: 10512 DB: MSSQL 2012 IDP: ADFS 2016 I have been trying to enable SAML in our ServiceDesk+ installation for the last couple of days but have been hitting a problem with the user's account not being loaded even though they have authenticated successfully. When the user logs in with SAML, they receive the below message: Unfortunately, this error code doesn't appear in the troubleshooting guide. I can see sso.log has been created on the SDP Server, but it is empty. The serverout0.txt file
Cannot edit new color theme option
We just installed the new update and some of the feedback we got from our staff here is that the blue text in the requests tab would be better if it was black text. I can't find a way to edit this text. When I go into "Admin > General > Theme", I see there looks like there would be an option to change some colors, but the "Custom Color" radio bubble is grayed out and i cannot change the "default color". Also even if i could change the default color settings, i don't see an area to change the text
Request-ID inside a Message for correct Assigning
Good Day I have some thought of how the Request-ID works and what could be improved from my point of view. As far as I know Messages are only assigned to the correct Ticket if the Request-ID. is inside the Subject of an E-Mail in the Format #Nr.#. For us it would be great if it were also possible that a Message is assigned if the Number is inside the Message itself and not only in the subject. Furthermore, it would be great if we could have multiple options for editing the Ticket-Nr. I know that
[SD-82254] CSRF vulnerability when adding a note in an incident
Hello, We've detected a CSRF vulnerability when adding a note in an incident. Can you fix it asap? Thanks and regards, vincent
Automatically change Status into "In Progress" when a technician is assigned to a "open" Incident
Hello, I'm looking for a solution to automatically change the Status of an Incident after a Technician is assigned. I tried "Custom triggers" and "business rules" but I did not find any way to check if the technician field is filled. May it is an other solution but I can find it. Thanks for your help Thomas
Adobe releases out-of-band security updates in its products
Adobe is considered one of the widely used third-party applications in the market with over 15 million active subscriptions. As announced earlier, Adobe has released out-of-band security updates today to patch a total of 82 security vulnerabilities across products listed below. Adobe Acrobat and Reader Adobe Experience Manager Adobe Experience Manager Forms Adobe Download Manager Of these 82 vulnerabilities, 45 are rated critical and if exploited, attackers can execute arbitrary code in the context
Gina not work on windows server 2008 or 2012
Hi everybody. We install ADSlefService on a server and Gina on all windows 10 (our clients) and other severs (2008 & 2012 & 2016). Gina is loading and working well on all windows 10 (show 2FA methods and accept tokens successfully) But Gina is not working on none of our servers: >after enter username and password on login page, Gina App box is loading as images i attached bellow one by one (1 then 2 and then 3). we turn off firewall and antivirus and also turn off "IE enhanced security" but nothing
I was adding a second domains and by mistake I've changed the setup for the main domain controller. Now I'm unable con access PMP by web.
Maybe for this case, just changing the configuration file should solve this problem. Any ideas?
A major security flaw in Linux Sudo has been discovered!
A potentially catastrophic vulnerability in sudo has recently been found that affects all Linux endpoints. This vulnerability (CVE-2019-14287), when exploited, enables users with hostile intentions to surpass security restrictions and run commands as the root user. Sudo is a core command in Linux that enables users to execute commands as other users including those that have elevated privileges such as another superuser or root user. Desktop Central now supports detecting and fixing the vulnerability.
Adobe releases out-of-band security updates in its products
Adobe is considered one of the widely used third-party applications in the market with over 15 million active subscriptions. As announced earlier, Adobe has released out-of-band security updates today to patch a total of 82 security vulnerabilities across products listed below. Adobe Acrobat and Reader Adobe Experience Manager Adobe Experience Manager Forms Adobe Download Manager Of these 82 vulnerabilities, 45 are rated critical and if exploited, attackers can execute arbitrary code in the context
Adobe releases out-of-band security updates in its products
Adobe is considered one of the widely used third-party applications in the market with over 15 million active subscriptions. As announced earlier, Adobe has released out-of-band security updates today to patch a total of 82 security vulnerabilities across products listed below. Adobe Acrobat and Reader Adobe Experience Manager Adobe Experience Manager Forms Adobe Download Manager Of these 82 vulnerabilities, 45 are rated critical and if exploited, attackers can execute arbitrary code in the context
How to add device correctly?
Hello! I downloaded trial version of NetFlow Analyzer and trying to do a first steps. I asked our network guy to set up to send NetFlow from specific device to NetFlow Analyzer Collector for the testing purpose, but software asking me to add device and i confused a little. As far as i understand we must set up NetFlow only on the device side, but what cridentials we need to enter in "Predefined Flow Export"? Administrartors account or User, or read only? Is it nessecery to do this? Can we just only
Cannot Login Using Administrator or Guest Account
Hello. I have successfully installed ServiceDesk Plus (using Postgres). When launching the application, the login screen appears with no errors. However, if I try to use the administrator or guest login I am receiving the following error: Username or Password is incorrect I have never logged in before. I have found other posts and documentation for resetting the admin password for for MySQL and MS SQL but nothing for Postgres. Can someone please tell me how to solve this problem so I can get into
Password Manager Pro new build 10302
Hi, Password Manager Pro 10302 has been released and is now available for download. In this build, a few enhancements have been done to the Password Manager Pro agent. From now on, while installing the agent on a remote server, you will have to provide a unique 'Agent Key'. Please see our Release Notes to learn in detail about the feature and enhancements included in this upgrade pack (build 10302). How to Upgrade to Build 10302? If you are an existing customer of Password Manager Pro,
Export all Requester data including additional fields
Hello, I have added a number of user additional fields. I’m having trouble writing the query to output the data that is contained in these new fields. It looks like the values come from the PEOPLE table and joined by CIID? The secondary goal is to be able to export all values related a Requester, update in the XLS file and upload. Can you please provide a query that will display all values associated to a requester.
Common questions about ManageEngine software.
Hello! I'm a newbie here and come across with ManageEngine software for the first time. Can you please help me, and answer for the following questions. My company is under 5000 employes, we are looking for software which can help us with: 1) Flexible work with NetFlow on Cisco and Checkpoint devices (including reporting and alerting for the specific traffic details like quantity of sessions) with FPM ~ 360.000. Baselining and other. 2) Work with Syslog for about 350 devices. 3) Make a Configuration
[ForYourInformation -17]: Add your own HTML for external web page
The ESM portal's layout and theme can be customized. External links to an organization's resource page or an intranet page can be added to the portal as well. To Customize the HTML goto [ ESM Directory -> ESM Portal Customization -> Customize ] For embedding the new card, you will have to place the below HTML after {{{{portal-cards}}} <a href="https://www.manageengine.com/network-monitoring/"> <div class="portal-widget"> <div class="row justify-content-around"> <div class="col-xs-4">
Permission denied when updating
Hello! Maybe you can help me. When I update SD 10.5 on 11 have a error: 14.10.2019 9:52:08 [com.adventnet.servicedesk.updatemgr.util.SDPreProcessor] [SEVERE] : Problem during installation of patch: ERROR: could not open file "base/16510/44980": Permission denied where: SQL statement "DELETE FROM ONLY "public"."citype_301" WHERE $1 OPERATOR(pg_catalog.=) "ciid"" 14.10.2019 9:52:08 [SYSERR] [INFO] : org.postgresql.util.PSQLException: ERROR: could not open file "base/16510/44980": Permission denied
Ticket generated from an email was assigned automatically to a specific site/account.
In our SDP MSP, we have multiple tenants and we are using another platform to forward an email to SDP MSP to create tickets. However, these tickets are being automatically assigned to a specific site/account. Appreciate your help!
SLA's for Service Request
What is a good work around for the SLA difference between Incidents and Service Requests? We built all of our SLA's for incidents around the Priority of the request (which is determined via the prioirty matrix). This is great except for Service Requests as the SLAs there don't give you the option to look at values entered into the request. I thought business rules might work but there is no action to set SLA, Due by date/time or response date/time. Thanks in advance, Tammy
Error Mail Collection
good morning, we are having problems with the mail collection service. The service after 1 minute (predefined time) automatically stops. The service starts again but still stops. it was updated from version 10.6 to 11 build 11001 but the error persists. Attached probable cause: "Error processing email with subjectOfMail : Delivery Status and messageid : <c18a4c9c-45ba-4b7b-8471-3f2f315349cf@SRV-EXCHANGE.epbcentral.epb.com.ar>. SO STOPPING THE THREAD" Regards
Windows 10 upgrade to 1903 failed, Windows cannot verify the digital signature...
Hello, I am trying add and upgrade Win 1903, but it always failes with the error below. Error: "Remarks from the CreateProcess is Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source." I have tryed re-downloading the Windows 10 iso from diffrent sources but get the same result. Updating PC that has "Windows 10 Professional Edition
Last Boot Time and Patch time
Is it possible to add the Last Boot Time and Last Patch time as columns under Patch Management > Deployment > Automatic Patch Management > System Details of a configured automatic patch management configuration?
Scan Systems Stuck at "In Progress"
I am using Vulnerability Manager Plus v10.0.337. I am trying to scan 2 PC's that are part of domain. The OS of both machines is Windows 7. The agent is installed on both PC's. The scan is successful on the server that has Vulnerability Manager Plus. PC's can ping to the server, vice versa. .
Requester Portal Report
Good day, I would like to pull a report on tickets logged via requester portal and tickets logged via email on Service desk plus. What's the easiest way of running such a report? Thanks T
Service catalog in Self portal
Hi! The self-service portal does not open the service catalog, it is empty. How do I allow the requester access to the service catalog? Thank you.
Version 11 Custom Reports
Good Day I was studying the changes for version 11 of ServiceDesk Plus. There I found out that Custom Reports are not available anymore. Could someone explain what exactly this means? We have created multiple custom reports based on existing reports. Are these not available anymore after the update?
Colorization of View for SLA Violations
I see that in v11 there is now a Color Settings available in the Requester View. It does allow to change row color based on four items which is nice. However has anyone used it or other scripting to change the view color (or text color) if an item has surpassed the Resolution SLA? (if it's even possible). Just curious, thanks.
Notification template not used when assigning a technician
I'm on V11000. When a user creates a ticket by mail and the technician is assigned using the request overview/list page the user get's the wrong template. When the ticket is opened and saved (no changes) and then the technician is assigned using the request overview/list page the user get's the correct template (configured in the Notification rules).
Technician - Time Elapsed
Hi, I'm new to Service Desk, and need to report on some information. I'm trying to create a report (if there isn't one already) to show me a list of Requests & Tasks (but Separate reports would be fine) and the Time spent on them filtered by Technician, but am currently struggling to do this. I'm looking for a report to run on "yesterday" for a filtered to a particular technician so I can see how much "Time" they have spent on that Request or Task for that particular day, and a total at the bottom
New SDP On-Premise Installation, Linux vs Windows, Are Both Feature Complete?
In the coming months I'll be installing a new SDP on-premise server, and begin using it rather than our existing helpdesk application. However, I've not yet decided as to which server operating system to use out of Linux (Ubuntu) or Windows. One factor that will influence the decison is do both server operating systems support ALL the features of on-premise SDP. For example our desktop environment is Windows, so working WMI scans and single sign on against Active Directory are 100% required. Does
Exchange Reporter Plus build 5500 released with Exchnage Online dashboard and other features!
Hello Everyone! We are glad to announce the release of the latest build of Exchange Reporter Plus. This latest build comes with the following new features: Exchange Online dashboard: A new dashboard with graphical widgets exclusively for Exchange Online reports has been added to the tool's home page. Global search: Easily locate Exchange Server, Exchange Online, and Skype for Business general, audit, and monitoring reports, product settings, and anything across Exchange Reporter Plus from a single
ServiceDeskPlus MSP - Workflow - Calling Remote API
Hello, We would like to have SDPMSP fire off REST API within the workflow. Is that possible (.i.e.) to coordinate tickets with remote customers ticketing systems. Thanks. John Scarborough
configuring email instances in service desk plus
Hi i would like to know whether it is possible to configure Service deskplus with 2 different outgoing emails. For example: 1. an incident is raised and email gets sent out using service@test to the customer. so they know it is regarding incident and frm service Desk. 2. A change is raised and at each stage etc an email is sent from change@test to key people. this is so people know an email is from Change management team and refers to changes in the Service desk plus system. thankyou
Dynamic custom group for Windows 10 Professional Edition 32-bit and 64-bit and not Enterprise
I had a dynamic custom group that filtered on Windows 10 Professional Edition (x86 & x64) but this group is now showing no members. It appears that the 'Software Name' no long allows selecting the OS and Operating System only shows 'Microsoft Windows 10'. No option for Professional or Enterprise.
ESM - is there a view for a user to see thier requests from all instances?
Hi I would like to put some views on the Self Service Portal ESM front page, where the user can see all of their requests, and approvals for all instances of the ESM tool? If this possible? Thanks Darryl
Desktop Central - Latest Service Pack?
What is the latest General Release Service Pack for Desktop Central. I am currently running 10.0.419 but see in the enhancement and bug fixes referencing as high as 10.0.435.
Monitoring Kafka Producers and Kafka Consumers
Hello, Since v12.9, we can monitor Kafka brokers but I would like to be able to also monitors Kafka Producers and Kafka Consumers in order to have a global picture of the architecture. Is there a plan to implement such monitors in the futur? Thank you in advance for your inputs Philippe
Request Closure Code - Notification Variable
Where are we with getting this variable added to the closed notification template? I did a quick search and found several enhancement requests from other users: 5yrs ago: SDF-45930 4yrs ago: SDF-53130 8months ago: SDF-40452
Customising the Home Dashboard
I've recently installed ADAudit Plus and would like to customise the Home Dashboard. i'm able to remove items from the dashboard but I cannot see a way of to add alerts - is there an easy way to do this? Thanks in advance.
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