Reports - Folder Monitor Reporting
It would be great to be able to report on custom monitors such as the Folder or File monitor. If we are monitoring a bunch of folders for a server farm, we could quickly get daily or weekly reports on the folder size or file counts of those folders.
Advanced Analytics - Logs
There is a way to automatically compress the logs from the previous day on Advanced Analytics? I`m getting very big logs on this: -rw-r--r-- 1 root root 846728 Dec 29 23:59 access_log2019-12-29.txt -rw-r--r-- 1 root root 527922 Dec 30 12:30 access_log2019-12-30.txt drwxr-xr-x 2 root root 227 Dec 30 01:00 archive -rw-r--r-- 1 root root 4452672 Dec 30 12:30 coldbout0.txt -rw-r--r-- 1 root root 0 Jul 26 11:31 coldbout0.txt.lck -rw-r--r-- 1 root root
Planned Maintenance of our US Data Center on December 21, 2019
Dear Customers, We have planned a network infrastructure upgrade on our primary Data Center in the USA on Dec 21st, 2019 from 6:30 PM to 10:00 PM PST. This upgrade will help us support our expanding server far more efficiently. During this upgrade, we will be switching ServiceDesk Plus Cloud to our secondary Data Center to ensure that our services continue functioning. We do not expect any disturbances to the services during this period, but should you experience a disruption, please let us know
Can OpManager v12 database be installed in SQL Server Always On?
Hi All, Can OpManager v12 database be installed in SQL Server Always On? Thanks,
Inventory Report with Product Name
Dear Support, Please help me out in generating this report to reconcile the assets with our current Inventory. which includes Employee ID User, Department, Last Logged in User Site Location Region Asset State CI Name Model Product Name Product Type Manufacturer Vendor Part No. Purchase Order No. Cost (Rs) Serial number Service Tag Asset Tag Org Serial Number Barcode OS Disk space Total Memory IP Address Mac Address Processor Name Current Asset Value (Rs) Acquisition Date Expiry Date Warranty Expiry
{SDF-84264} Confirmation Dialog options
Since SDP is mostly browser based, is there a way to add confirmation boxes when a user may have accidentally hit a button to navigate away from a page. Sometimes accidentally hitting the back button or mouse keys that jump back a page can cause the user to lose all the data entered into it. None of the pages in SDP seem to have any confirmation dialog boxes...seems like an odd thing to leave out for browser based software.
Report needed- count of closed within time windows by technician
Hi, I'm needing a report and I can't seem to come up with it. I am essentially needing a count of tickets closed by technician within certain periods, based on createdtime and completedtime into "buckets" of 0-23 Hours, 24-47 hours, 46-71 hours, 71+. In other words, how many tickets were closed by each agent in less than a day, 1-2 days, 2-3 days, or longer? I can't seem to modify any queries successfully to pull this off, though it should be fairly simple.... can anyone help? Thank you!
Exchange Reporter Plus build 5501 released with the capability to integrate SIEM solutions, Chinese language support, and more!
Hello Everyone! We are glad to announce the release of the latest build of Exchange Reporter Plus. This build comes with the following new features: Log forwarder: Exchange Reporter Plus now allows you to forward Exchange Server and Exchange Online audit logs to SIEM solutions such as Splunk and ManageEngine EventLog Analyzer. Chinese language support: Besides English, and Arabic Exchange Reporter Plus is now available in Chinese. Permissions on Distribution Group report: This new Exchange Server
[SDF-37160] Desktop Central to ServiceDesk software license replication
We have been users of ServiceDesk and Desktop Central for quite sometime. Recently, we have upgrade the ServiceDesk to Professional to enable integration with Desktop Central. It would be nice if the software licenses maintained under Desktop Central could be replicated to ServiceDesk. We are having to enter the licenses in both places for all parties to get a consistent view.
Opmanager Mail Server Not Working
Hi Team, No incoming and outgoing mail are working on OpManager, all settings in mail server configuration is ok even also test on outlook and webmail(another client) and found ok, but in OpManager its not working check all service ports and no blockage there. Please help me from this and give a needful resolution. PFA for reference. Licence Type: Enterprise Build No.: 12.4.082 Database Type: POSTGRESQL
ESM - Why does it kinda suck right now? Spoiler - NOT DONE
HI, Pretty disappointed that with the new ESM you can't: 1) Migrate existing tickets to new site. I already have multiple support groups in my instance, Was hoping to segregate out my teams. But you can't migrate your existing tickets!!! what? Oops? so I need to tell my company we are going to have to start over with servicedesk in order to make new sites?? really?? I know there are scripts that supposedly migrate tickets but I am told they don't bring everything.What about our existing tickets?
[SDF-48997] Preventive Maintenance Task
Hello SDP Team It will be more convenient if there is a disable option for Preventive Maintenance tasks. Regards Rayeez
[SDF-84310] Service Catalog Configuration
Can you add the ability to change Service catalog descriptions for the categories themselves to the active templates view, and when you expand allow another tab to open so you can either edit the template within the category and keep track of which template you are on somehow or if that is not possible make it so when you click back it keeps the list expanded. Here is the reorder screen, you cannot make changes here, and moving these items around is counter intuitive, it would make more sense to
ServiceDesk Plus MSP - version 9.4 - Build - 9427 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9427. Please refer to the Migration path table available here and upgrade to our latest build 9427. Major ZOHO CRM Update is available in this hotfix release. Please make a note of it. SDPMSP-13478: Zoho CRM v1 API end-of-life (EOL) on 31 December 2019 is handled. Note: Existing users must reconfigure all ZohoCRM integration settings after this upgrade. Issues fixed : SDPMSP-13862: Requester tab crashed while creating the Service
Join team Network Configuration Manager at Dubai User Conference!
ManageEngine is all set to host a User Conference in Dubai Feb 24 & 25 at The Address Dubai Marina and we are psyched about the same. With a track completely dedicated to Configuration Monitoring, the two-day User Conference is designed for users to get the best out of their ManageEngine experience. Register Now User Conference Highlights: Uncover the best practices and latest trends in IT Operations
Join team NetFlow Analyzer at Dubai User Conference!
ManageEngine is all set to host a User Conference in Dubai Feb 24 & 25 at The Address Dubai Marina and we are psyched about the same. With a track completely dedicated to Bandwidth Monitoring, the two-day User Conference is designed for users to get the best out of their ManageEngine experience. Register Now User Conference Highlights: Uncover the best practices and latest trends in IT Operations
Join team OpManager at Dubai User Conference!
ManageEngine is all set to host a User Conference in Dubai Feb 24 & 25 at The Address Dubai Marina and we are psyched about the same. With a track completely dedicated to Network Monitoring, the two-day User Conference is designed for users to get the best out of their ManageEngine experience. Register Now User Conference Highlights: Uncover the best practices and latest trends in IT Operations Management.
Join team Applications Manager at Dubai User Conference!
ManageEngine is all set to host a User Conference in Dubai Feb 24 & 25 at The Address Dubai Marina and we are psyched about the same. With a track completely dedicated to Application Monitoring, the two-day User Conference is designed for users to get the best out of their ManageEngine experience. Register Now User Conference Highlights: Uncover the best practices and latest trends in IT Operations
Save your seat for our first ever User Conference in Mumbai!
The first leg of ManageEngine User Conference for the year 2020 is all set to take place in Mumbai on Feb 5 & 6 at ITC Maratha and we are psyched about the same. With a track completely dedicated to Network Configuration Monitoring, the two-day User Conference is designed for users to get the best out of their ManageEngine experience. Register Now User
Save your seat for our first ever User Conference in Mumbai!
The first leg of ManageEngine User Conference for the year 2020 is all set to take place in Mumbai on Feb 5 & 6 at ITC Maratha and we are psyched about the same. With a track completely dedicated to Firewall and Security Management, the two-day User Conference is designed for users to get the best out of their ManageEngine experience. Register Now User Conference Highlights: Discover the latest trends and best practices
Save your seat for our first ever User Conference in Mumbai!
The first leg of ManageEngine User Conference for the year 2020 is all set to take place in Mumbai on Feb 5 & 6 at ITC Maratha and we are psyched about the same. With a track completely dedicated to Bandwidth Monitoring, the two-day User Conference is designed for users to get the best out of their ManageEngine experience. Register Now User Conference Highlights: Discover the latest trends and best practices in IT Operations
Save your seat for our first ever User Conference in Mumbai!
The first leg of ManageEngine User Conference for the year 2020 is all set to take place in Mumbai on Feb 5 & 6 at ITC Maratha and we are psyched about the same. With a track completely dedicated to Network Monitoring, the two-day User Conference is designed for users to get the best out of their ManageEngine experience. Register Now User Conference Highlights: Discover
Save your seat for our first ever User Conference in Mumbai!
The first leg of ManageEngine User Conference for the year 2020 is all set to take place in Mumbai on Feb 5 & 6 at ITC Maratha and we are psyched about the same. With a track completely dedicated to Application Monitoring, the two-day User Conference is designed for users to get the best out of their ManageEngine experience. Register Now User Conference Highlights:
In OpManager Some of the Cisco Devices are not monitoring for Temprature
Dear Team, We are facing issue with temperature monitoring for couple of cisco devices such as Nexus 7000, ISR4331 router etc... Where we are able to see the monitoring of other components such as CPU, Memory etc, but unable to see for the temperature monitoring. Kindly let us know the fix for the same. Regards, Sanjay J. +974 31022096
The Top 8 Applications Manager features of 2019
It is that time of the year when we look back at the year gone by and plan for the future. With that in mind, we thought it would be useful to look back at the new capabilities we added to Applications Manager in 2019. Here's a quick recap: 1. Monitoring support for Google cloud and Oracle cloud: This year, we enhanced our cloud monitoring portfolio by launching support for two new public cloud platforms - Google Cloud Platform (GCP) and Oracle Cloud Infrastructure (OCI). We currently support the
¡Newsletter de Diciembre!
¡Newsletter de Diciembre! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
EventLogAnalyzer Agent - GPO Deployment
I'm trying to set up a GPO to automatically push the ELA agent, and there's a couple of old forum posts here about how to do it, neither of which have solid conclusive solutions. The first option was to use the GPO to push the MSI file in the Computer Config --> Policies --> Software Deployment. The second option was to use the msiexec.exe option as part of a logon or startup script to do the installation. Since there's not much documentation in the help section about scripted agent deployments,
[Free Online Training] Register now for our free ADSelfService Plus Online training series.
Hello, ManageEngine is back again with another series of online workshops to help you make the best use of our integrated password management and single sign-on solution- ADSelfService Plus. This free live online training will be your guide to eliminate password management troubles while helping you get a better hang of using the solution. The benefits don't just end here. By attending all the sessions in this series you can take up our MECPA certification test for free.
Report for work log/time spent
I've looked over a few threads but couldn't find the one i really needed. I'm looking to make a report for No time entry AND the work log description with no notes added. I see where you can run a report for no time entry but I do not see a field for "work logs = none". Is this possible? I wonder if it's worded differently
Grace License
Hi Team, Is there any way to increase the license grace period atleast 15 days.
Cisco Catalyst 9500 24 ports Switch - template
Hi ALL! I have Cisco Catalyst 9500 24 1/10/25G ports Switch and i need monitoring it ) Who can share Device Template for this device ?? My info: sysObjectID.0:-->.iso.org.dod.internet.private.enterprises.9.1.2573 *************************************************************************************************** sysDescr.0:-->Cisco IOS Software [Fuji], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 16.9.4, RELEASE SOFTWARE (fc2) Technical Support: http://www.cisco.com/techsupport Copyright (c)
Calculated Field - Days Between 2 Dates
Hello, I am working on a Field & Form Rule that will trigger an "Execute Script" command On Form Submit. I have a custom date field called "Pending Initial Review". I want the script to calculate the days between CREATEDATE and Pending Initial Review and place the integer value into a field called Pending Initial Review Days. Here's what I have so far but I'm getting the following error "Please provide numeric value"). var date1 = 'CREATEDATE'; var PendingInitialReview = 'WorkOrder_Fields_UDF_DATE12';
How to enable multi-factor authentication (MFA) for Office 365 users using ADManager Plus.
Besides simplified Office 365 user, group, contact, and license management, ADManager Plus also empowers you to configure secure user login to Office 365, by setting up multi-factor authentication (MFA) for users. With ADManager Plus, you can easily enable,
IT analytics in 90 seconds: Analyze time spent in different support groups
View a detailed overview of the time spent across your help desk groups using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Analyze time spent in different support groups
View a detailed overview of the time spent across your help desk groups using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Dell BIOS update
Hi, The patch notes say "You can now patch your BIOS for DELL devices with Patch Management. (Build 10.0.422)" -- I'm very interested in trying out this functionality, but I can't find anything relating to it in patch management. Are there some additional steps required to activate it? Thanks!
How to remove OneDrive for Business access for users
OneDrive for Business files can be downloaded, modified, shared and also synced with a user's local computer easily. An administrator might want to block certain users from accessing OneDrive for Business for security purposes. Steps to remove a user's OneDrive for Business access using O365 Manager Plus O365 Manager Plus' License Modification enables you to restrict a particular user or multiple users (using a CSV file) from accessing OneDrive for Business easily. 1. Click on the Management tab in
API v3 Add Attachment To Ticket
This is the code that I have cobbled together based on various resources, such as the public beta documentation and the API documentation in my tenant. $ApiKey = "API-KEY-GOES-HERE" # Technician API Key $SdpUri = "https://servicedesk.contoso.com" $RequestID = "111111" $input = @" { "attachment": { "filename": "@C:\temp\test.txt", "addtoattachment": true, } } "@ $header = @{TECHNICIAN_KEY=$ApiKey} $params = @{input_data=$input;format='json'} $Uri = $SdpUri + "/api/v3/$RequestID/attachment"
Can't reset admin password
I was setting up a new copy of SD Plus a while ago and got pulled onto something else, now I've come back to it I find I stupidly changed the administrator password and didn't make a note of it. I've done quote a lot of configuration so I'd rather not start again. This is build 10514 I've followed the procedure here - https://www.manageengine.com/products/service-desk/on-premises/faq/service-desk-administration.html#AdminUser13 But when I use the command - mysql.exe -u root -P 33366 servicedesk I
How to register users to computers
I was task to go into our Active Directory, under Users and Computers, and for every computer, assign a user under Managed By. I wonder if there is an easy way to do this in Desktop Central or AD Manager. Thanks!
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