Configuring Self Service "Waiting Update".
Hi all, We are trying to configure the below circled field in the self service portal. What triggers this field to change? We want it to work with requests/incidents, not the service requests. We had assumed that when the request/incident is set to "awaiting user response" this would change.
Purchase Approver View
We have several purchase approvers that are not members of our IT team that need to be able to view all POs where they are listed as an approver. They should not have access to change or modify anything, view only. I need to have more advanced permissions within Purchasing to create the role to limit what is viewed. Our current options only include Cancelling a PO and Adding New Vendor Service.
[SDF-50378] Edit Preview for Solutions
Is there a way to edit or disable the preview for Solutions? The published solutions only has formatting when you click inside. Preview looks terrible!
OS deployment through software deployment in desktop central
Hello I want to upgrade a windows 7 to windows 10 through software deployment. so I followed the guid in this link https://www.manageengine.com/products/desktop-central/deploy-windows-10-how-to.html for windows 7 in-place upgrade to windows 10. but after i deploy package on windows 7 client, desktop central remarks "The operation completed successfully" and says that the configuration executed successfully. but when i login to windows 7 client it still remains in windows 7 and doesn't upgraded to
Auto-close Incidents attached to a Problem and/or Change Request
When closing a Problem or completing a Change Request all Incidents attached should automatically close. There could be a large number of incidents that are attached to a Problem and it would be more efficient to close these along with the Problem rather than close them individually. This could be an option in the Change Closure Rules and Problem Closure Rules.
Desktop Central 10
So everyone knows, there seems to be a HUGE virtual memory leak in the Desktop Central 10 Windows agent 10.0.466.W. I installed this for evaluation 2 months ago, everything seemed great except I started getting issues with users almost daily having issues accessing my domain controllers and file servers (these were the servers I was administering with DC) I would have to reboot them every morning just to allow people to log in and then usually within a few hours the issue would be back. I chased
Add User - Access Denied
Manage 33 computers and have had no problem with 30 of them. 1 cannot be added for some reason. I get "Access Denied". I have read the referenced KB. The "Enable Distributed COM" was already enabled, the "Enable DCOM Internet Services" was not. What is an appropriate authentication level for each of the following. Select an appropriate authentication level - left this alone as it was already checked Select an appropriate impersonation level - was set at Identity.
Confusion over Product Numbers
I hate to admit it but I am totally confused as ManageEngine's product numbers. I am using the licensed version - currently 10.0.450. Reading the forum posts there are many references to problems existing in versions 10.0.466, 472, 473, 475, 476, 509, 510, and 511. The version that is being pushed right now is 10.0.478. Is 478 a "stable" release or does it suffer from the same problems as those others listed above? If it is "stable", then why aren't 509, 510, and 511? Honestly, I can not be the only
Script to Copy files
Hello, I want to use a Script to Copy some folders automatically to the created Users Homepath. Unfortunately i don't know which variable to Pass. I tried Homeshare but it doesn't seem to Work. Is there a list available which variables can be used for ad manager plus? Kindly regards
ADAudit export reports operation is not workng correctly
Hi!, my customer is using ADAudit and alll graph reports are not working at the time of export. The graphs are not exported, just a table format report. Is there a way to change this behaviour???
Custom SLA
Hi we have a customer who has an SLA in their contract for incidents. The SLA is for a Proposed SLA. I can easily add a new choice to the Status field called Proposed SLA. Is there any way to create an SLA that I can report on based on this value in the Status field. I know many other Service Management products allow for custom SLA beyond the two included in MSP (Response and Resolution). Thanks
Windows 10 Version Upgrades
Good Morning, i am working on a project to upgrade all of our Windows 10 versions to the current 1909. I am having a problem with some of the previous versions when I apply the configuration. I am getting error "Patch stored location is not available to download the patch from the server." This is happening on the local LAN and on the WAN but I have only investigated locally. The local LAN is not using a distribution Server. I can view the download here -> "C:\ManageEngine\DesktopCentral_Server\webapps\DesktopCentral\store"
"Out-of-band" fix rolled out for the leaked Eternal Darkness bug
Hello folks, Earlier in March 2020 Patch Tuesday, Microsoft has announced a security advisory on an unpatched vulnerability in the SMBv3 protocol (CVE-2020-0796) with a temporary workaround in place. Now a fix is available for this vulnerability as KB4551762, for Windows 10, versions 1903 and 1909, and Windows Server 2019, versions 1903 and 1909. Microsoft strongly recommends that you install the updates for this vulnerability. In case you have applied the workaround published earlier and wish
O365 Manager Plus released with management capabilities for Microsoft Teams and adapts modern authentication
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4328, which features management and reporting for Microsoft Teams and also supports modern authentication for better security. Highlights: Management for Teams: Create, update, and delete teams, team channels, and more, in bulk. Reporting for Teams: Gain deep insights into Microsoft Teams channels, members, team size, usage, and more, with our comprehensive reports. Modern authentication: Experience
Post Reboot Notifications
In my office environment there are hundreds of Windows computers that are running itself (without human intervention) which allow auto reboot after Windows patch deployed, I wonder if I can setup an email notification when a machine has been finished rebooting (both manual reboot or auto reboot).
"EternalDarkness" - unpatched SMB v3 compression RCE bug details leaked
Microsoft has announced in its security advisory the details of a remote code execution vulnerability(RCE), tracked as (CVE-2020-0796) in the way that the Microsoft Server Message Block 3.1.1 (SMBv3) protocol handles connections that use compression. This vulnerability has been named 'EternalDarkness' and 'SMBGhost', along the lines of the EternalBlue exploit that leveraged the SMB vulnerability to launch the 2017 WannaCry ransomware. Affected products: Product Version Windows Server Version
"EternalDarkness" - unpatched SMB v3 compression RCE bug details leaked
Microsoft has announced in its security advisory the details of a remote code execution vulnerability(RCE), tracked as (CVE-2020-0796) in the way that the Microsoft Server Message Block 3.1.1 (SMBv3) protocol handles connections that use compression. This vulnerability has been named 'EternalDarkness' and 'SMBGhost', along the lines of the EternalBlue exploit that leveraged the SMB vulnerability to launch the 2017 WannaCry ransomware. Affected products: Product Version Windows Server Version
"EternalDarkness" - unpatched SMB v3 compression RCE bug details leaked
Microsoft has announced in its security advisory the details of a remote code execution vulnerability(RCE), tracked as (CVE-2020-0796) in the way that the Microsoft Server Message Block 3.1.1 (SMBv3) protocol handles connections that use compression. This vulnerability has been named 'EternalDarkness' and 'SMBGhost', along the lines of the EternalBlue exploit that leveraged the SMB vulnerability to launch the 2017 WannaCry ransomware. Affected products: Product Version Windows Server Version
Patching Issue - Agent Down
I have server not be able to run patch as the agent status is down shown in Desktop Central. But when check on OpManager, the agent is working fine and up. Why this is happening? Can anyone help?
Network scan and Windows domian scan permission
Hi, In my scenario, I have several sites and each site has himself asset manager. I wanna to access permission to each asset manager in site. Already this feature is not exist in SDP, but it's very useful in multi site organization. What should I do?
Survey Functionality only for default incident template?
Good Day We want to make use of the survey function of Servicedesk Plus. However we have multiple incident templates and the survey only gets sent if you close a ticket with the default template. If you close a ticket with another template, the survey does not get sent. How can I achieve, that the survey gets sent when closing any incident template?
Duplicated pictures in Description - problem
Hi, We have issues with duplicated pictures in description field. It should be just one picture attached but it isn't one but 2 of them. Please see attachment! Thanks in advance! Br, Domagoj
Visibility of tasks in Scheduler to Groups
Hi, We receive external notifications which is required to be passed on to specific groups in addition to specific technicians . We wanted to use the Calendar (Scheduler) available, wherein tasks can be created and assigned to groups/ technicians, multiple selection options. As per the current options available under Tasks to be created in Scheduler, the tasks can be assigned to only specific Technicians. Can any other option be suggested to meet the requirement. Can we add Groups to be assigned
"Out-of-band" fix rolled out for the leaked Eternal Darkness bug
Hello folks, Earlier in March 2020 Patch Tuesday, Microsoft has announced a security advisory on an unpatched vulnerability in the SMBv3 protocol (CVE-2020-0796) with a temporary workaround in place. Now a fix is available for this vulnerability as KB4551762, for Windows 10, versions 1903 and 1909, and Windows Server 2019, versions 1903 and 1909. Microsoft strongly recommends that you install the updates for this vulnerability. In case you have applied the workaround published earlier and wish
"Out-of-band" fix rolled out for the leaked Eternal Darkness bug
Hello folks, Earlier in March 2020 Patch Tuesday, Microsoft has announced a security advisory on an unpatched vulnerability in the SMBv3 protocol (CVE-2020-0796) with a temporary workaround in place. Now a fix is available for this vulnerability as KB4551762, for Windows 10, versions 1903 and 1909, and Windows Server 2019, versions 1903 and 1909. Microsoft strongly recommends that you install the updates for this vulnerability. In case you have applied the workaround published earlier and wish
Barcode Scanner
Hello, can anyone recommend a specific brand/model Barcode scanner which integrates well in Manageengine service desk plus? We would like to utilize the option for generating barcodes for New and Existing Assets. We are running version number 11.1 , Build 11105 Regards
Install agent after macOS device is successfully activated
How would I go about getting the DC agent installed automatically after my MDM managed macOS computer is successfully activated and my profiles successfully applied? I can see the ME MDM application was installed and is running, showing an icon by the clock (top right).
One MSP Approver for all accounts
We would like to set up one MSP approver, who is an technician of MSP, for some special categories service request of all accounts. Flow: Requester 1 (Account A) -> Center Manager of Account A -> A technician (Service Owner of the category) Currently, we can not setup a technician in any organization roles because he/she isn't belonged to that accounts and must setup specific his/her name to approval flow. I got the issues when the technician would leave his/her position, I manually change approval
Reinstall OpManager app Manager Plug in
Question: If I reinstall the op manager app manager plug I lost the data for the monitor configured? Regards
Automated asset register (MAC address port location tracking?)
Hi Everyone, I have set myself a side project for this year, which is to create an automated asset register. Basically I want to know the physical locations of all my client devices, in a completely automated way. My thinking is something along the lines of this: (I already know every outlet in each office and where it cables back to, and in which switch port) 1. Use Solarwinds to interegate the switches to see which MAC address is connected to which switch port 2. Write the above into an SQL database
Reports on closed / resolved requests
Hello, We are facing issue where technicians solve easy tickets. It's good in a way but it skews the statistic. They are closing more then others. I guess I'm not alone with this problem, my idea was to create a report showing the max/min age of closed tickets closed per technicians. There are maybe some other good solution that I haven't thought of.
How to get the notes query.
Hello and sorry in advance i'm a very very new user and without much knowledge about servicedesk or the query system. (I'm from spain so english is not my first language) I have this actual query, but it's missing the notes from the tickets: I need to get all the notes that contain the word ("reclam"), is there any way to do this? right now it gets everything that has the word reclam in it, that is description, category (everything) "as you can see in the .png file" SELECT WOH.WORKORDERID ,WOHD.HISTORYID
How to push software when template is updated?
Hello.. I know how to create a software configuration and push them, and how to create packages from templates. What I don't understand how to do is for a software to get pushed to computers when the template is update with a new version. For example, I have client computers that install Amazon Workstations from the Self Service Portal. When the template is updated, the version on the Portal is updated automatically. But how can I tell Desktop Central to force install this new version on the client
[Free e-book] Resolve your help desk's biggest challenges with analytics
Help desks are constantly firefighting with little or no time to look into their own problems such as staffing or technician skill. This e-book outlines a few key help desk challenges and offers actionable solutions to tackle them.
[Free e-book] Resolve your help desk's biggest challenges with analytics
Help desks are constantly firefighting with little or no time to look into their own problems such as staffing or technician skill. This e-book outlines a few key help desk challenges and offers actionable solutions to tackle them.
[Free e-book] Resolve your help desk's biggest challenges with analytics
Help desks are constantly firefighting with little or no time to look into their own problems such as staffing or technician skill. This e-book outlines a few key help desk challenges and offers actionable solutions to tackle them.
Allow techs to pickup but not assign.
I have an issue where my technicians are sending tickets to other technicians. Is it possible to seperate the pickup and assign features? I have tried disabling the feature os "assign" in the role but then they cannot pickup eaither. Please Help...
How to free up disk space for SDP server?
Hi, Can someone advise me what are the ways to free up disk space on SDP server? It is running low on disk space. Build Information My Version : 9.2 Build 9236 Thanks
ServiceDesk - Resending a response appoints several lines of blank text
I've noticed this recently but I am not sure if this is intentional or not. When i am in a ticket and i go to 'resend' an e-mail, it opens to the reply screen but it appends several blank lines above the original reply. This does not happen in any other situation that i've noticed. An example is below.
Response Time VERY SLOW TODAY
Is there a problem with ManageEngine in the Cloud? We have noticed very slow response time today, and over the last hour, some are getting kicked out altogether.
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