Having issues with AD Authentication for user login
Hi guys, I'm having an issue with AD authentication. None of the technicians or the requesters can log in using AD credentials. I've set myself up as a local account in ManageEngine ServiceDesk Plus so that I can use the system. The domain name is listing correctly in the login screen but is returning a "Username or Password is incorrect" error when trying to log in with AD credentials. In the Admin - Requesters area I can see that the requesters are all being picked up from AD and listing the correct
SSL connection to the server failed
Hi, After version 13420 on a number of URL monitors I get the following error message:- "SSL connection to the server failed. Reason: Peer not authenticated. This exception occurs when the connection made to server URL is not from authenticated client.(This may be due to wrong SSL version, no certificate, the particular cipher suite being used does not support authentication or no peer authentication was established during SSL handshaking) " Please can anyone help me to resolve this issue as I cannot
Desktop Central agent install on Manjaro workstation
Are there any workarounds to install DC on Manjaro?
Upgrade Desktop Central
Anyone know how to upgrade desktop central? When I download the update file it tells me to download I get this message.
Extending our Live Chat support
Dear users, We are all dealing with the uncertainty around COVID-19 impacting people and countries around the world, teams everywhere are moving to remote work. We are committed to helping our users in all possible ways during this crisis. In addition to our online chat support for the US time zone, we have now extended our chat support for the UK time zone. Our support agents can be reached instantly on our support portal during the window of time mentioned below, Europe Time Window: US Time Window:
Agents
What is the difference between the WindowsAgent and the WindowsDomainAgent?
How to integrate OpManager with Slack ?
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on integrating Slack at https://www.manageengine.com/network-monitoring/help/integrating-slack-opmanager.html
REST API - Add Request
Hello, I'm new to ManageEngine API, and APi in general. Can you please help me.I'm trying to add a new request but keep getting an error " User does not have permissions to view this request filter " My request looks like this: https://sd.somewebsite.com:3434/sdpapi/request/?TECHNICIAN_KEY=full_admin_technician_key&INPUT_DATA={"operation": {"details": {"requester":"Mark Green","subject": "Build me a plane!","description": "Build the most beautiful plane!","requesttemplate": "Default Request","priority":
Get our technicians activity report - online duration
Hi, I want to get report of online duration of our technicians with sign in and sign out time by day: for example: +------------------------------------------------------------------------------------+
| 2020-04-01 - Friday |
+-----------------+------------+---------------+----------+----------+------------+--+
| technician name | login time | sign out time | Duration | username | status | |
+-----------------+------------+---------------+----------+----------+------------+--+
|
different notifications for different requests based on service category in service catalog
Is there a way to have different notifications that are sent out for tasks and requests? For instance based on Service Category
[Term of the Day]: CAB
Term of the Day “Change Advisory Board” Definition — What is CAB and what it does? The CAB is the most widely known as Change Advisory Board in ITSM. They are a group of people who assist the Change Manager in reviewing the change. The CAB member can be anyone within the organization who has good knowledge and skill in evaluating particular change, there are no rules in selecting a CAB member. Change Manager Approves/Rejects the change based on his CAB member's review and advice. Importance
logon alert
is it possible to get an alert when someone loges on to a server via rdp?
Path of SSL Certificate of Password Manager Pro
Hi team, I am working on jenkins integration in my test enviornment. After adding the plugin it says add SSL certificate of PMP server to jenkins keystore. Can you please share the path of ssl certificate we dont have CA signed cert. Its default one which is created at the time of installation.
Auto cc populate when request assigned a group
Hi, Is it possible that e-mail ID's to notify is auto populate when assigned a group and auto populate cc field when a technician reply a request. For example; If the group of request is Group A, auto cc abc@mail.com and auto populate this address when a technician in Group A is replying request. Thanks.
How to place devices on maintenance in OpManager?
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on configuring device downtime at https://www.manageengine.com/network-monitoring/help/scheduling-downtime.html
How to add Nutanix devices in OpManager?
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on Nutanix with OpManager at https://www.manageengine.com/network-monitoring/help/nutanix-discovery.html
How to integrate OpManager with AlarmsOne ?
How to add File and Folder monitoring in OpManager ?
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on file and folder monitoring at https://www.manageengine.com/network-monitoring/help/add-file-monitoring-template.html https:/
How to Monitor Vmware events in OpManager ?
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7
Changing local administrator passwords on my domain's workstations
dears, hope you doing well, I need to change all local administrator passwords on my domain's workstations. is there an option for this? BR
Asset field cleared on edit of ticket
Hello. When a request is raised, the Asset field has the computer number in it but then when you go to edit the form, it deletes the asset and you need to add it in again. Is there a known bug or can you fix please?
[ SDF - 58291] Requests and Custom View with multiple operators
is it possible to make a custom view with filter set based on a few conditions AND OR simultaneously? eg. (My group AND unassigned ) OR (MY Request AND not Closed)
Critical issue while deploying Cisco Webex patch
Hello everyone, The Cisco Webex patch with Patch ID 313977 was released on Apr-28-2020 at 04:40 pm GMT. Regrettably, on installing this patch in certain machines, few of our customers got in touch with us stating a few issues. Following this, the patch was removed from the Vulnerability Manager Plus repository on the morning of Apr-29-2020, for further analysis of the situation. Issue when deploying Cisco Webex patch: Customers who have synced the database and deployed the Cisco Webex patch
Critical issue while deploying Cisco Webex patch
Hello everyone, The Cisco Webex patch with Patch ID 313977 was released on Apr-28-2020 at 04:40 pm GMT. Regrettably, on installing this patch in certain machines, few of our customers got in touch with us stating a few issues. Following this, the patch was removed from the Patch Manager Plus repository on the morning of Apr-29-2020, for further analysis of the situation. Issue when deploying Cisco Webex patch: Customers who have synced the database and deployed the Cisco Webex patch in the
Query to retrieve Technician and Requestor Ticket Convos - URGENT
Hi Folks - I need a MSSQL query to retrieve the Technician and Request communication History. I have tried this query but nothing is executing. select nw.workorderid "Request ID", nw.notificationid "Conversation ID", 'Outgoing' "Conversation type", DATEADD(s,datediff(s,getutcdate(),getdate())+(n.notificationdate/1000),'01-01-1970') "Sent on", aau1.first_name "From", nr.recipient_email "To", n.notificationtitle "Subject", nd.description "Conversation", sd.attachmentname "Attachment" from notificationtodesc
Monitor Exim
Hi Team, I notice that AppManager has different monitors for commercial mail servers. It is possible to add monitors for open source email applications, the most used is Exim. Cheers Ruben
Customizing the main login screen?
When users get the first screen to either choose "Reset Password" or "Unlock Account", and that page be customized? It seems very bland.
Remove integration between SDP MSP and Analytics Plus
Hi, I configured integration between ServiceDesk Plus MSP and Analytics Plus. After that suddenly I removed related workspace in Analytics. Now when I wanna to remove break integration in SDP MSP and integrate again, but error me: zrmeinteglog0.txt [10:38:37:759]|[04-29-2020]|[com.manageengine.zrmeinteg.framework.ZRSDPFrameWorkImpl]|[INFO]|[41]: Server Exception in getting shared user and licence details ::: | ServerException (HttpStatusCode 400 Error Code: 7103 , URI: /api/admin, Action: GETDATABASENAME,
Web RDP with shadow
Hi, Usually we take remote desktop on client computer and solved their problem. Almost user's problem related to issue that face while working organization software and need for training. Web RDP in SDP is okay, but we need to see their desktop. As matter of fact we need to Web RDP SHADOW. With shadow in RDP, we can view user's desktop. Do you have any solution for this issue? Can you add this feature to your product? Regards
Ability to Filter Dashboards by Group
Hello, I believe a very valuable feature would be to filter dashboards and the different dashboard graphs by technician group. Currently, SDP only allows for dashboards to display information regarding every ticket within the entire system. Lots of this information is irrelevant to certain technicians. Most organizations have multiple groups or teams within their IT department so being able to filter the dashboard based of the different technician groups created in SDP would allow each technician
Delete inactiv User with Provisioning App
Hello, is it possible to delete inactive User via sync with the Provisioning App? Because i always get these information in the Log -> "[1] Ignoring User due to Inactive status : xyz@domain.de". The Users will not delete and stay as inactive. best regards Falko
[Term of the Day]: NAT
Term of the Day “Network Address Translation” Definition — What is NAT and what it does? To access the Internet, one public IP address is required, but we can use a private IP address in our private network. The idea of NAT is to allow multiple devices of a private network to access the Internet through a single public address. This enables private IP networks that use unregistered IP addresses to connect to the Internet. NAT operates on a router or firewall, usually connecting two networks
Latest Version - Migration
HI, If I convert my teams/departments into different ESM silos - is there a migration tool to move over the existing old requests?
ManageEngine OpManager is offering free, 24x7 tech support to its customers
Greetings from the ManageEngine OpManager team! Due to the global pandemic, maintaining business continuity has become quite tricky. Network uptime monitoring, bandwidth monitoring, firewall log analysis, port monitoring, and VPN management have all become major challenges now that IT admins have to carry these out while working remotely. During uncertain times like these, we all need to do our part to help. ManageEngine wants to do its part by increasing the availability of its support team. OpManager's
"Customize User Logon Page" link on the 'Logon Settings' has disappeared after upgrade to 5815
I am unable now to see the "Customize User Logon Page" link on the Admin page. We were running 5708, i upgraded to 5800 then 5815. At this point the Customize User Logon Page disappeared. Is it somewhere else, or did I miss something in the upgrade? How can I recover this, as i need to amend the User logon page. Thanks
Update 10.0.516 OS Deployment Name Change Error
Since updating to version 10.0.516 on Monday the 27th we can no longer change the target computer name during deployment. We receive the error: Failed - The specified username is invalid. We have updated the deployment media and issue occurs with new test media images and previously functioning image templates both. Is anyone else seeing this behavior and have you located a solution? Thank you
Ability to Keep Existing UI When New Update Goes Live
Hello, I had a question regarding future updates to ServiceDesk Plus Cloud. I noticed recently they released a new UI beta version. Being that we set up SDP with the current old UI, when the official release of this new UI goes live along with any future UI changes, will we be able to keep the current older UI? Will there be an option to switch between the two even once the final version is released? I think it would be quite confusing to rapidly switch our entire organization over to the new UI
"Customize User Logon Page" link on the 'Logon Settings' has disappeared after upgrade to 5815
I am unable now to see the "Customize User Logon Page" link on the Admin page. We were running 5708, i upgraded to 5800 then 5815. At this point the Customize User Logon Page disappeared. Is it somewhere else, or did I miss something in the upgrade? How can I recover this, as i need to amend the User logon page.
[SDF-85516] Is it possible to add a custom view for particular tags?
Can I include a tag search in the criteria for a custom request view?
False Alarm Alerts
Hi, We have had Probable device failure: No response from device for last 3 polls alerts for devices in one of our offices, but I have checked and everything is reachable and running. Why would this be? It's not the first time it has happened. What can be done to stop this from happening? Regards, Gareth James
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