Google releases chrome stable channel update 83.0.4103.116
Hello everyone, Google has updated its chrome stable channel to 83.0.4103.116 for Windows, Mac, and Linux. This following high severity vulnerability has been fixed in this release. CVE-2020-6509: Use-after-free in extensions To patch this vulnerability using Patch Manager Plus, initiate a sync between the Patch Database and Patch Manager Plus server. Once this is done, search for the following Patch IDs or Bulletin ID and install them in target systems. Patch ID Bulletin ID Patch Description
Error deleting a support instance
Hi Guys, Can help us, we have difficulty an remove (delete) instance in service desk plus ESM version 11.1 In our case the instance is in the retired state and has more than one owner, there is a way to delete the instance. thank you. Att,
Restrict Terminal access in OpMnager / NCM
Hi! Is it possible to restrict access to device thru Terminal?
Can a warning e-mail come when the request status is changed
With the ServiceDesk Plus product, can we get an alert email when a call arrives in a situation where we determine the status?
Ignore strings in configs
Hi! We're evaluating NCM and found that, at least, in Mikrotik routers, that when config is backed up, some, commented, strings are marked as DIFF. So, if you config schedule for every hour, than you'll have a 24 copies for every day - which is not good. Example - in Mikrotik Routers at every config export shows current time: Is there any way to ignore or filter such strings in NCM comparation ?
Supported Device - Zebra
Our native product from Poland - FAMOC has dedicated support for ZEBRA devices. This competitor uses this competitive advantage wherever possible. Is ManageEngine planning to extend support for these devices? This is a large piece of the market that is currently unavailable to us. Just take a look :/ https://www.youtube.com/watch?v=XF7nQC31nPM
Pagination for proudct page does not exist
Hi, I have 200 product record in Admin --> Asset Management --> Product. Unfortunately in this page doesn't exist pagination to control page load. When I open this page, show me this error: A web page is slowing down your browser. What would you like to do? What should I do? Do you have any solution for resolve this issue? Thanks for helping
CPU usage by Servicedesk
Our Servicedesk server have 8 processor cores CPU, But Servicedesk only uses 1 processor And that slows Servicedesk down a lot, what should we do?
Resize request description field when editing
On many websites, form fields can be dragged to make them bigger. When editing the request description, the text box isn't resizable. Sometimes it would be useful if it was, where the description is long and/or complicated. I would like to suggest that it be made resizable.
Can I get this in SQL
Hi This post is what I need to do in Analytics plus - but it is in postgresql Can I get the query in MS SQL? https://pitstop.manageengine.com/portal/community/topic/create-rport-to-track-current-open-requests-for-each-day SELECT aau.first_name AS "Technician", now() AS "Date", Count(wo.WORKORDERID) AS "Requests" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser sdu ON wos.OwnerID = sdu.UserID LEFT JOIN AaaUser aau ON sdu.UserID = aau.User_ID LEFT JOIN
Windows agent pop up window showing warning (https)
I use HTTPS with a public subdomain attached and all working correctly. I moved on to testing the Windows agent and I am presented with the following. The access URL setting only allows me to enter the server name, but SSL will only work with FQDN. How to fix this?
preset colour themes
Hi, is there any way to use plain white as colour scheme? Cause the 4 preset 'dark' colours dont match with our coporate design. thanks in advance
Permanent Delete
Hi We have been using SD+ since 2008 and now wish to purge some of the older requests from the system. If I archive them, I understand that I cannot then delete them. Is there a way that I can move old requests to the archive and then, after another period of time, remove them completely? Thanks Gary
How to import\export all assets using CSV?
We have more than 20 CI Types which are managed as assets and we put all of them to the XLS file. Now we want to import all of them at once. How can we do that? Also it would be great if we can export all the Assets to be able to correct mistakes and import back corrected file. It is a pain to edit every single asset/product using SDP MSP. Excel does it much better.
Patch Tuesday June 2020 - Supported updates
Hello everyone, This month, we are witnessing the largest ever Patch Tuesday with 129 security fixes. Here is the list of supported updates New Security Bulletins : 2020-06 Security Update for Adobe Flash Player for Windows (KB4561600) 2020-06 Security Only Quality Update for Windows Server 2008 (KB4561645) (ESU) 2020-06 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4561669) (ESU) 2020-06 Security Only Quality Update for Windows Server 2012 (KB4561674) 2020-06 Security
CMDB - Ability To Move CI's To Different CI Type?
I currently have some CI's that I have added all the relationships to but now I want them under a different CI Type Parent. Mainly to differentiate with different icon. However, I can not find a way to do this. The only way currently is to delete the CI and then recreate it under the new parent CI Type that I want it at. Is there any way to do this without having to delete it and recreate the CI plus all the relationships???
[Term of the Day]: IAM
Term of the Day “Identity and Access Management” Definition — What is IAM and it does? An acronym for Identity and Access Management, also called identity management (IdM) is a framework of policies and technologies that enables the right individuals to access the right resources at the right times for the right reasons. It is a way to tell who a user is and what they are allowed to do. IAM is like the bouncer at the door of a nightclub with a list of who is allowed in, who isn't allowed in,
Exclude local account from periodic reset
Hi, I've setup a schedule to change the local passwords on a Windows device which is working OK however I need to exclude 1 of the accounts but can't seem to find a way to do it. Each of our Windows devices has a unique local user account (sophossauxxx where xxx is the hostname) that is used to auto-update our AV product. If I let PMP change that password then updates fail. Ideally, a wildcard exclude would be best, something like *sophos* Thanks
CREATE A QUERY REPORT
I would like to create a report that allows me to see all the ticket data, such as the tasks, notes and responses that have been added to a request
Asset Explorer - Install Location of Scanned Software
Does AssetExplorer collect the location that scanned software is installed to? If so, how do I query for that? Thanks
[Blog] How ITIL distinguishes an Incident and a Problem
There is frequently a conflict between Incident Management and Problem Management. It’s a question we still get asked all the time, is how to differentiate an incident from a problem. To address this and offer clarification, this article will identify the differences between the two, how they are related, and why it matters. What is an Incident? According to ITIL 4, an incident is an unplanned interruption to a service, or reduction in the quality of service. The main goal of Incident management
Password Manager Pro new build 10501
Hi, Password Manager Pro 10501 has been released and is now available for download. This release comes with an enhancement to the PostgreSQL server bundled with Password Manager Pro. Please see our Release Notes to learn in detail about the enhancements included in this upgrade pack (build 10501). How to Upgrade to Build 10501? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html
Get the device's associated credential name via API
Hi, In the Rest API documentation it's mentioned to use GetCredentialsForDevice endpoint to get associated credentials of a device, but in the response, I get all the credentials from different types exist in OPManager, and it's not possible to recognize the credential related to the device actually. here is a response example of http://localhost:8060/api/json/device/GetCredentialsForDevice : { "snmp": [ { "credentialName": "Public", "type": "SNMP v1/v2",
[SOLVED] Paste Images into Notes
Can we get ability to paste screenshots into notes? Quite often i need to show another admin what to do and its much easier if I can include images in the notes. I'm on a old version so its possible this might be around in newer versions. 9.3 Build 9335
Query for Completed Request
I'm not able to create a report for what I need but I'm hoping a query can. I'd like to be able to see request that have been completed either with Resolved and/or Closed. But then at some point those request changed Technician after it was already completed. And I'd like to see what technician it was with and then who it went to.
ServiceDesk Plus MSP - version 10.5 - Build - 10509 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10509. Please refer to the Migration path table available here and upgrade to our latest build 10509. Enhancements SDPMSP-8842/9435/14422: Configure and enforce a password policy for all users to ensure better security of the user data. SDPMSP-15123: Ability to set a Flexible expiry period in password settings This feature is present under Admin -> General settings -> Security Settings -> Password Policy Please do the upgrade
Custom Report Access to Department
Hi, We have created custom report, we need to give access to generate respective department data. How can achieve this, could you please help on this. Regards Vajram Gajengi
Looking for Automation in Ticket's notification and Status
Hi Team, Greetings! we are getting a ticket with specific subject line .In that ticket our internal technicians are not going to anything usually we forward the ticket to third party Daily we are receiving many hundreds of tickets like this ....its consuming more time and work so now we are looking to automate this by..whenever the ticket raised with specific subject it should get automatically notified to the third party's mail id and also the status of ticket should get closed Note: third party
PAM360 RDP Sessions
hi everyone is there landing server for rdp sessions in pam360? there are 3 choices when i want connecting to resources remotely: windows remote desktop RDP console session VNC but all of them open in browser. how can i open rdp sessions by using mstsc or vnc viewer directly? thanks
Surveys - Question with Freeform response
Would like to have a question type in surveys that allows for a freeform response. For example: What did you like most/least about your experience? Comment: The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog. The quick brown fox jumps over the lazy dog.The quick brown fox jumps over the lazy dog.The quick brown fox jumps over the lazy dog.
Email Configuration for New Request
Any directions on creating a Rule that when a new Request or Service Incidents are entered by email or by accessing ServiceDesk Plus that all technician can be notified.Created a business rule but that does not seem to be working. Any help is appreciated.
printer snmp alerts
when i start to monitor a printer via snmp, i get alerts for pages printed. meaning, when someone prints something, i get an alert. i couldn't find where to disable that.
Install and configure Windows SNMP from Desktop Central
Hello Support. We currently have Desktop Central v10.0.518 to manage Windows Server 2019 servers. From the Desktop Central console, is it possible to install and configure the SNMP Server component? We are in need of installing the SNMP component, as well as configuring the SNMP community and parameters. Regards, Rafael Vega.
Change Detection on Miktotik Router (RouterOS)
Hi! I wonder, is it possible to enable Change Detection on Miktotik Router (RouterOS)? If yes, can you tell how to do this? We're looking for NCM-solution and testing OpManager for now.
REST API V3 add Resolutions
Hello, we are trying to add a Resolution via REST API and we are having error: "Input Json Data not found for entity." according to documentation that's the way to add new resolutions: Could you advice us about this problem?
[ForYourInformation -38] Prevent Redundant Approvals
During our consultations, many a time customers seek advice on handling redundant request approvals. For e.g., on a service request, a user may be asked to approve as the Requester's reporting manager, then again on a different stage for a different reason! If I’ve already approved a request as a manager, why should I be asked for approval again later? While this behavior may be beneficial in certain situations, most of the time it’s totally redundant and annoying to users. If you are like many
APM Insight agent prompt "Could not able to connect with server which receives metrics"
Dear All, Did you have any idea of the following message? I'm confirm APM agent has connected to Application Manager Server port 9090 already. [APM_Insight_services_starter][WARNING]: Could not able to connect with server which receives metrics. Will try to reconnect after 15 minute(s). IO Error occurred. java.net.SocketException: A system call received a parameter that is not valid. (Read failed) at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.socketRead(SocketInputStream.java:127)
Task Report
Hi I have Service Desk Plus - MSP v 8.2 with PS-SQL data base.. I would like to make Task report which show all tasks (not only tasks related to requests) with the following details: task ID Task owner task description task status task % of completion task created date task created by
How to do a remote reset of Cisco IOS Enable Secret?
Is it possible to configure PMP to do a remote reset of the enable secret on Cisco IOS based devices? All we have been able to achieve so far is to get it to verify one of the users secrets is in sync, we can't get it to reset that users secret or the enable users secret. The error we get is a timeout error.
Masterclass 2020: Session 3 - Implementing an effective change management process with ServiceDesk Plus (June 25)
In the third session of the masterclass series we will discuss the change management process, define the different types of changes possible, and how to implement them with minimum disruption to the organization. Book my spot now We will also discuss how a company moved their entire on-premises infrastructure to the cloud using ServiceDesk Plus, and how they were able to plan such a large scale change and effectively implement it. In this webinar, you will learn how to: Set up a change management
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