Clearing Patch Status
Is there a quick way to reset/clear the patch status on some machines? I have several that were patches manually that are showing previous failures. These don't appear to clear so I was hoping to manually reset it.
Cannot login to ServiceDesk after update from 8.0 to 9.3
I introduce myself, I'm Martin izquierdo, I work in the Technical Support area of an IT company, we use ServiceDesk Free, we were in version 8.0, we have upgraded to version 9.3 (we are trying to update it to the latest version), What happened is that after restarting the virtual machine on which Servicedesk is mounted, we could not log in again with any user to the ServiceDesk console, we have tried many instructions that we have found online, of your Forums, and we have not been lucky, we need
Incident Request Workflow
I have a need to funnel Facilities requests to sub-queues. The idea would be that an incoming request get's filtered by the email address and directed to the Facility queue, which would have sub-queues for each location. What's the best way to handle this in ME? Sorry new user to this... Bill
Exchange Reporter Plus show Exchange EdgeSync services was failed on CAS servers
Dears Exchange Reporter Plus show Exchange EdgeSync services was failed on CAS servers, however in fact we never use edge server role in our environment ,so the servers wasn't started on CAS servers. Is there any configurations i can used to exclude Reporter to monitor those services, so there is no red cross on the monitor page.
Problem after update
We tried to upgrade from version 9307 to version 9336, according to this instruction https://www.manageengine.com/products/service-desk/migration-sequence.html Update was successful. But after entering the administrator login and password, the system gives an error (russian) What could be the reason?
Dell API update for Warranty fetch details
Dell has announced that the API to check for warranty details will be deprecated as on March 12, 2020. The new APIs for Dell has been released in build 10.0.479 and above. To continue to fetch warranty details in Desktop Central securely, follow the below given steps. 1. Log in to your Desktop Central console, click on your current build number on the top right corner. 2. You can find the latest build applicable to you. Download the PPM and update. Cheers, ManageEngine Team
March 2020 Patch Tuesday updates
Hello folks, Good day. Quick update on the March 2020 Patch Tuesday. New Security Bulletins : 2020-03 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB4541506) (ESU) 2020-03 Security Monthly Quality Rollup for Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB4540688) (ESU) 2020-03 Security Monthly Quality Rollup for Windows Server 2012 for x64-based Systems (KB4541510) 2020-03 Security Monthly Quality Rollup for Windows 8.1 and Windows Server 2012 R2 for
March 2020 Patch Tuesday updates
Hello folks, Good day. Quick update on the March 2020 Patch Tuesday. New Security Bulletins : 2020-03 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB4541506) (ESU) 2020-03 Security Monthly Quality Rollup for Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB4540688) (ESU) 2020-03 Security Monthly Quality Rollup for Windows Server 2012 for x64-based Systems (KB4541510) 2020-03 Security Monthly Quality Rollup for Windows 8.1 and Windows Server 2012 R2 for
March 2020 Patch Tuesday updates
Hello folks, Good day. Quick update on the March 2020 Patch Tuesday. New Security Bulletins : 2020-03 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB4541506) (ESU) 2020-03 Security Monthly Quality Rollup for Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB4540688) (ESU) 2020-03 Security Monthly Quality Rollup for Windows Server 2012 for x64-based Systems (KB4541510) 2020-03 Security Monthly Quality Rollup for Windows 8.1 and Windows Server 2012 R2 for
Approval through an email
Hi All! I have a "Requester" who are approver for the one of the services in SD+. Everything is OK, that person can make approvements in SD+ portal. Just one question - is it possible to approve through an email without using a portal ? Thanks.
Service request report
Hi there, I need to run a report from service requests which include additional fields (below) Column Name UDF_LONG1 UDF_CHAR1 UDF_CHAR10 UDF_CHAR2 UDF_CHAR3 UDF_CHAR4 UDF_DATE1 UDF_DATE2 UDF_DOUBLE1 UDF_DOUBLE2 UDF_CHAR5 UDF_DOUBLE3 UDF_CHAR6 UDF_DOUBLE4 UDF_DOUBLE5 UDF_CHAR7 UDF_CHAR9 Could someone please help me with the query? I do have service request query, and i have tried to add the above fields, but not working? SELECT wo.WORKORDERID AS "Request ID",
wo.TITLE AS "Subject",
Import requesters from multiple countries at one go
We need to import requesters from different countries. Instead of importing the requesters from one country at a time, can we import requesters from multiple countries at one go? If yes, then how?
5936812
can anyone help me with the below issue when I want to modify the LDAP password is gives error update failed and I am not able to import the user from active directory as well
Ability to Assign Technician in another group from Dropdown.
We currently have an On-Prem instance with multiple groups. All of the tickets default to the Tier 1 group. Many times, the Tier 2 team forwards in tickets for themselves. It would be beneficial if you could assign multiple tickets from the Requests' Assign dropdown no matter what group the technician is in. SDP should be smart enough to automatically change the group based on what technician you select. When I select the technician I'd like to assign to, *the technician themselves* it gives me an
Announcement on directory traversal vulnerability
Dear users, We had identified directory traversal vulnerability (also known as file path traversal) in ServiceDesk Plus which is a web security vulnerability that allows an attacker to read arbitrary files on the server that is running the application. This vulnerability has been reported in the build 11100 and we have fixed it in the latest patch 11106. We request you all to upgrade the application to the latest build if you are on any build between 11100 and 11105. You can download the service
[SDF-48875, SDF-52451, SDF-43382, SD-85391 and SD-85392] Link request behaviour
Some suggestions for linking requests :) 1) On my browser (Firefox for Mac) the link popup window is always too small so you have to scroll down to find the link button. Would be nice if it was visible from the outset as otherwise it's not obvious it's there! 2) It would be really handy if tickets from the same requester were highlighted/displayed by default as I find that the vast majority of link requests are where someone asks a different question on the tail of a previous one. 3) It'd be nice
Worklog Report
With the new worklogs, I'm trying to get a report together that consolidates the worklogs across all modules from the chargestable. I'm not sure how to get what the worklog was tied to. Here is the data I am looking for: Origin Type (Request, Change, etc.) Origin ID Technician Description CreatedTime Time Spent I am looking to get this data for a specific range - Daily, Weekly, Monthly, etc. I am on pgsql.
Need to monitor last generated file on linux system
Hi guys, I would like to monitor the las generated file with below custom cli command $ls -l |tail -1 I could see return on 'test script' with last geneted file name but I don't know how it displays in dashboard as a text. Is there any way to display output with text form?
Enrolling corporate-owned shared devices (COSU) without forced user assignment
Hi, I'm currently testing ManageEngine MDM Plus and love what I see so far. My environment consists of Corporate-Owned Single Use ("COSU") tablets, where users who interact with these devices do not require any accounts or logins to take place at the OS-level. The devices are locked down to a single application with kiosk-mode enabled. When enrolling devices into MEMDM, I am forced to assign the tablets to a user (in this case, me). This process makes me feel a bit uneasy since I am not sure what
Critical vulnerabilities fixed in Mozilla Firefox 74 and Firefox ESR 68.6
March updates include two advisories from Mozilla, one for Firefox 74 and one for Firefox ESR 68.6, featuring 6 CVEs rated as high. Product Title CVE ID Severity Firefox 74 & Firefox ESR 68.6 Use-after-free when removing data about origins CVE-2020-6805 High Firefox 74 & Firefox ESR 68.6 BodyStream::OnInputStreamReady was missing protections against state confusion CVE-2020-6806 High Firefox 74 & Firefox ESR 68.6 Use-after-free in cubeb during stream destruction CVE-2020-6807 High Firefox 74
Critical vulnerabilities fixed in Mozilla Firefox 74 and Firefox ESR 68.6
March updates include two advisories from Mozilla, one for Firefox 74 and one for Firefox ESR 68.6, featuring 6 CVEs rated as high. Product Title CVE ID Severity Firefox 74 & Firefox ESR 68.6 Use-after-free when removing data about origins CVE-2020-6805 High Firefox 74 & Firefox ESR 68.6 BodyStream::OnInputStreamReady was missing protections against state confusion CVE-2020-6806 High Firefox 74 & Firefox ESR 68.6 Use-after-free in cubeb during stream destruction CVE-2020-6807 High Firefox 74
Critical vulnerabilities fixed in Mozilla Firefox 74 and Firefox ESR 68.6
March updates include two advisories from Mozilla, one for Firefox 74 and one for Firefox ESR 68.6, featuring 6 CVEs rated as high. Product Title CVE ID Severity Firefox 74 & Firefox ESR 68.6 Use-after-free when removing data about origins CVE-2020-6805 High Firefox 74 & Firefox ESR 68.6 BodyStream::OnInputStreamReady was missing protections against state confusion CVE-2020-6806 High Firefox 74 & Firefox ESR 68.6 Use-after-free in cubeb during stream destruction CVE-2020-6807 High Firefox 74
Add cybeoam or sophos device to eventlog analyzer
Hey Guys! I've added a cyberoam firewall device to EventLog Analyzer according to instruction on online help. Now syslog messages is being received but rhere is no report on Sophos reports tab. All i get is raw syslogs on unix/linux section. I want reports on allowed or denied traffic not just syslogs! Has anyone succeeded to do so?
Create Additional Mailbox
So here is what I am trying to do: As part of user creation I have it creating an onsite mailbox with exchange, but I need to create another mailbox for that user for our Avaya phone system. For example: User: Rob Hawker username: rhawker I create a mailbox for rhawker, but I also need to create a mailbox for "VMRhawker" This is a separate mailbox from the rhawker one. I am trying to accomplish this by running a customer script. : Add-PSSnapin Microsoft.Exchange.Management.PowerShell.E2010; $user
Group Search via API
I have a question about ADManager Plus RestAPI. Is it possible to retrive a list of groups from specific OU? Or maybe I can retrieve 'member of' attribute from Search user action? I
how to set status while ticket rejected?
I add a new status "close rejectect" and still have normal close. I want to set this new status automatically when the approval is rejected. Under closing rules you can set to close automatically if approval in denied, but dont let you choose the estatus (only the status of task) How to achieve it??? Could it be a custom triggers? executed while request is rejected any time, the execute a class..... ? which one to change the status to "close rejected"?? any other solution? field and form rules are
[SDF-37014, SDF-34893] Paste images to Notes
Hi Several users can no longer paste images in Notes with Chrome. It works with IE. SDP 11010, but we have problem with SDP 11007 too. OS: Windows 10
ServiceDesk Plus Workflow Status Changes
Simple workflow question. I need to build the below workflows but am unable to find where to do this. I'm ready to move to another ticket system if this isn't possible and very frustrated with ServiceDesk Plus. Nothing I've found is as intuitive and simple as it should be (and is with most other ticketing systems I've used). Help is appreciated. When status = “Waiting on User” and the end user responds to the ticket, the ticket status is updated to “User Responded” If ticket is in “Waiting on
Custom Script not working
I have a custom script that does the following: param ($param1) Add-ADGroupMember -Identity VPNUsers -Members $param1 in the custom script field I have: C:\ManageEngine\Scripts\add2group.ps1 %username% The response to the user creation action states: Custom script result : Success and the log states: [11:19:09:074]|[03-06-2020]|[ADMangLogger]|[INFO]|[119]: CustomScriptDetails: {IGNORE_WARNING=false, SCRIPT_COMMAND=PowerShell -file add2group.ps1 'T2atest', SCRIPT_ENABLED=true, MAX_WAIT_TIME=5}| But
Average repports
Hello, I want to get the average time for each status of my cases per account/group. I like to get average first response time for each account. Please point me in the general direction. I'm new at creating SQL Querys.
My Tasks - sort options
Is it possible to sort the tasks under My Tasks by different criteria? Is it possible to have it behave like the Task pane does under the Request tab? Also need to see more info or stretch the text field that is displayed.
Error when uploading the Terms of Use in HTML for MDM
I'm trying to upload my own terms of use, in HTML format. In fact, I'm using a simple format <html> <body> <h1></h1> ... </body> </html> but, at the time of viewing the terms of use, there is an error in the mobile device and we cannot display it. Anyone else with a similar problem?
Rest API Automation
Is there any Rest API that calls an automation action?
Average response time - by date range
Hello, I'm trying to run a query to return the average response time of all tickets by technician for a sate range, in my case i need the last two years but will need to adjust this later on. I found this query below that returns the correct information for last month but I'm having trouble converting this to return data for a specific date range i.e. 2014-05-01 to 2016-05-01 We are using ServiceDesk Plus - MSP version 8.3 Build 8311 with MSSQL back end. Hoping someone can assist. select aau.first_name
Remove "WID" SQL Instance
We have a server with both a "MICROSOFT##WID" instance and a named instance. We don't care to monitor the WID instance at all. We've totally removed all the monitors for the WID instance, but we still have to manually select the named instance every time we go to that server. Is there a way to totally remove the WID instance, and just have OpManager pay attention to the named instance? (No more drop-down list where we have to select between them.) Thanks!
Exchange 2019 support
We have Exchange 2019, which is almost supported by the current build of OpManager (12.4.103). The biggest issue seems to be the Exchange Service Monitor "Microsoft Exchange Monitoring," which was looking for a different service in older versions, but has been replaced by "Microsoft Exchange Diagnostics" in Exchange 2019 ---- I believe. So, what I'd like to do is point the monitor "Microsoft Exchange Monitoring" to watch the service "Microsoft Exchange Diagnostics" (Microsoft.Exchange.Diagnostics.Service.exe).
ITSM analytics case study: Happiest Minds Technologies automates IT reporting using Analytics Plus
Happiest Minds Technologies, Bengaluru, India, is a leading IT services company focused on delivering seamless customer experiences across industry sectors such as retail, e-commerce, banking, insurance, IT, engineering R&D, and manufacturing. The company wanted a fully automated analytics program to gain real-time insights from an array of IT applications in a single console. The challenge was that their IT data was scattered across several IT applications and tools. The team at Happiest Minds
ITSM analytics case study: Happiest Minds Technologies automates IT reporting using Analytics Plus
Happiest Minds Technologies, Bengaluru, India, is a leading IT services company focused on delivering seamless customer experiences across industry sectors such as retail, e-commerce, banking, insurance, IT, engineering R&D, and manufacturing. The company wanted a fully automated analytics program to gain real-time insights from an array of IT applications in a single console. The challenge was that their IT data was scattered across several IT applications and tools. The team at Happiest Minds
ITSM analytics case study: Happiest Minds Technologies automates IT reporting using Analytics Plus
Happiest Minds Technologies, Bengaluru, India, is a leading IT services company focused on delivering seamless customer experiences across industry sectors such as retail, e-commerce, banking, insurance, IT, engineering R&D, and manufacturing. The company wanted a fully automated analytics program to gain real-time insights from an array of IT applications in a single console. The challenge was that their IT data was scattered across several IT applications and tools. The team at Happiest Minds
ManageEngine Community and Support search
It would be really be an improvement if we could narrow search in a time frame. example : last 6 months. what happend 10 years ago is not really relevant when i search the KB or the community. the way it works as now, it is a pain when i look for a specific topic. Martin.
Next Page