ITSM analytics case study: Happiest Minds Technologies automates IT reporting using Analytics Plus

Happiest Minds Technologies, Bengaluru, India, is a leading IT services company focused on delivering seamless customer experiences across industry sectors such as retail, e-commerce, banking, insurance, IT, engineering R&D, and manufacturing. The company wanted a fully automated analytics program to gain real-time insights from an array of IT applications in a single console.

The challenge was that their IT data was scattered across several IT applications and tools. The team at Happiest Minds Technologies had to manually gather data from these applications to create reports and dashboards. This process was long, boring, and error-prone, and was in direct conflict with Happiest Minds' vision to fully automate report creation.

Click here to learn how Analytics Plus helped Happiest Minds Technologies automate their IT reporting, enabling the team to get a high-level view of their applications in one console.