Update regarding the Apache Log4j vulnerability
Hi, Note: This update was based on the initial response from Apache. We have now posted a new article with the necessary steps to protect your ADManager Plus instance. Click here to view our latest update about this vulnerability. We have now released
How to import users from subgroups
Hello, If you could help me with the following scenario: I need to import the users from various groups that belong to a primary group, for example: Main group: Admins_Pam Secondary groups: Admins_LA_Pam and Admins_NY_Pam When I configure the PAM360 to
Release notes notification via email/RSS feed
Is it possible to get notified via RSS feed or email when a new release was published for SDP? ServiceDesk Plus readme | Service desk release notes | ServiceDesk Plus latest version read me notes | IT service management release notes | Service desk current
[ SD-100415 ] Black screen when trying to log in using SSO ADFS in an android application.
Black screen when trying to log in using SSO in an android application. ADFS on Windows Server 2019 Application version 5.6.2 Server version 12004
Change field item order in project templates
Hi, is there a method that additional fields can be arranged in a specific order, instead of being added in sequence. Use case: we added multiple items in project - addidtional fields, but would like those fields in a specific order on the templates.
Survey run after close request in SDP application
Hi, I want to notify requester in SDP application by alert in application without send email. I want to resolve request by user and then get survey question answer by SDP UI wizard. In my organization users not use from email. Thanks for helping
DCNGINX Process / Network capped at 100%
Ever since upgrading to 10.1.2127.20 we've had an issue where the server goes full line speed on the NIC when deploying updates. Is there a best practice or a way to throttle the bandwidth via the application? It would be a bit difficult to control
java array size exceeds
Hi adaudit service stops after 5 times resetting and facing this error in every 5 minute: java.lang.outofmemoryerror: requested array size exceeds VM limit This problem happend after I just upgrade to 7050 I have changed the heap size to (wrapper.conf):
Trying to get rid of Kerberos UNconstrained delegation
We have some computer accounts that have Kerberos UNconstrained delegation configured and want to switch to Kerberos constrained delegation. However to do this we need to know which services these accounts are requesting a ticket for in the backend (ex. MSSQLSvc/SQLSRV01:8080).
Endpoint upgrade
Hello, I have noticed after server version upgrade that endpoints that are either not on the corporate network or not connected through VPN do not auto update to the new version. This is the second server upgrade i do and have noticed the same thing.
SDP - Annoucements
We are on ServiceDesk Plus 12.0 (Build 12004) 1) When making Announcements, how come it does NOT show on the Home page. If you click "Show All" (with filter option for "All Announcements"), it still will not show on the next window. Sometimes, refreshing
M365 Security Plus' build 4500 released
Hello Everybody! We are glad to announce the release of the latest build of M365 Security Plus – 4500. The new release will feature an upgraded Log4j version. Issue fixed: To prevent Log4j vulnerability (CVE-2021-45105) we have upgraded Apache
M365 Manager Plus' build 4500 released
Hello Everybody! We are glad to announce the release of the latest build of M365 Manager Plus – 4500. The new release will feature an upgraded Log4j version. Issues fixed: To prevent Log4j vulnerability (CVE-2021-45105) we have upgraded Apache
INSTALL ERROR
ALL LINUX version INSTALL error same problem. pqsql initilzation error. why is nobody interested? lot of create other people to tecket.. why not interested manageengine techical department.
SDP with DC Free after 25 computers
Hi all, I have SDP 11.3 Build 11308 integrated with Desktop Central 10.1.2137.2 free version, everything was working fine untill I reach de 25 computers allowd by the free license. I have installed the DC Agent on other computers after reaching 25 device
Ticket Assignment
Looking to see if this is possible at all... We let our techs choose their own tickets out of the queue. What I'm hoping to find is a method to auto-assign the ticket to the technician(s) as they respond to the tickets either via email or directly within
Getting error java.lang.StringIndexOutOfBoundsException: String index out of range: -1 while running query report
Statement:- I am tring to generate report which contaiing only 100 characters out of description Query : SELECT "wo"."WORKORDERID" AS "Request ID", substr(wotodesc.FULLDESCRIPTION,1,100) AS "Description", "rrs"."RESOLUTION" AS "Resolution" FROM "WorkOrder"
Service Desk Plus V3 API problem adding a request with multi-line description
Hi, Previously using V1 API I was able to add requests specifying multi line description by appending %0A to each line in the description field. Now under V3 I've tried \n \\n and %0A but none work. \n does nothing, \\n results in \n being part of the
Group Based Import
MESDP allows you to import users from the Active Directory. It offers the feature to import at either forest or OU levels. A future development I would like to see is the ability to import users based on security groups - no I don't want to use LDAP/s
is possible to get the user id from the API token?
is possible to get the user id from the API token? If it is not possible, when adding a request by a API call, if the API token owner is not the requester, in this situation, does the request can be added successfully? On the other hand, does the system
Way to restrict accepting tickets when ticket count is above a specific count?
I do not want to use Auto Assign but I also do not want technicians to "hoard" tickets or accept more tickets than they can handle at a time. I want to be able to do the following: When a technician reaches 10 or more tickets, disallow them from accepting
Restore Backup
Dear All, We Have Manage engine Desktop Central and We need to restore backup when we restored backup stopped in screen cleaning up last 24 hour and not move Thanks
Desktop Central login page 8443
Hello All, I am looking for some clarification if I can. I have my DC environment available externally on HTTPS port 8383. I also seem to have the same page available on port 8443. I have read the following article about the ports required: https://www.manageengine.com/products/desktop-central/desktop-central-wan-architecture.html
Multiple approval answers in one request
Hi I am trying to figure out how to make this scenario work in SDP. A servicerequest requires several approvers for different stuff, lets say one approver for a computer and one approver for access to a system. Two approval questions is getting sent
Has there been any progress on ID#SDF-66538?
I have seen a number of threads on it for 2-3 years but I'm told that it has not made any forward motion. It is in regards to having the SD Plus add a date/time stamp to all ticket correspondence.
Template Permission Is Not working
hi there recently i upgraded from build 9.3 to 10522 now i faced permission is set for templates is not working and SDP MSP show all templates (incident/service) to all technicians regardles of Associated Technician Groups on that template , is it known
Password Manager Pro new build 12003
Hi, Password Manager Pro 12003 has been released and is now available for download. This is a minor release that includes an enhancement and a set of bug fixes. For more details, please see our Release Notes of this upgrade pack (build 12003). How to
A way to CC?
Hi, My clients have asked for a way to CC more than one person at a time but I can't see a way to do this? I have created a new field called CC but this only allows them to add one extra person. Is there an option I am not seeing?
Pause or Disable Scheduled Reports
Hi There, As the title states, can you add a feature to pause or disable Scheduled Reports, I was going to include Preventative Maintenance Tasks as well but this has been raised already.
Import List items into custom field
Hi there, I am making a custom field for different hospitals and have 1,250 of them to add but can't seem to find a way to import them and really would like to avoid manually copy pasting them in which would take a long time. Is there a way to import
Add System Notification Tracking for Tasks in Change Management
When a task is assigned in Change Management, we have the notification rules on to send the task owner an email alerting them of the assigned task. But that email does not show in the Change. When the task owner claims they did not receive the email alert,
FileVault available only in Professional Edition. Upgrade Edition Now.
Hello, Profiles created in PPPC Utility 2 and Mac os server are not installed on some computers. What is the problem?
MFA does not work (not there on enrollment page)
Hi, I'm evaluating the ADself service plus, mostly for MFA for endpoints. I create a new policy and in my policy choose an OU (where my machine is there) and an AD group which user X is a member of. Also I choose Microsoft and Google Authenticator for
Enable https mode in Desktop Central
Hi everyone, I need to enable secure login (https mode) in Desktop Central, but I have a simple doubt, when I'll enable it, the ports that Im using will automatically change? Is there a way that it doesn't change? Because I don't wanna update all the
Need to add Help manual on home page of ADSSP
Hello Support Team, Can we add a help manual (PDF format) to the home page of ADSSP? Since I'm not HTML savvy that I can modify the complete page altogether. But, adding a single link will help me. I have kept that help manual file in pdf format at the
move Desktop Central server to new subnet / procedure to change server IP
Hi All, I have to migrate the VM running our Desktop Central server to a new location/subnet. So I have to change the server IP. Is there a procedure to follow when changing the server IP? Where does it have to be changed in Desktop Central and what happens
"Not Assigned" Technician Login Report
Hello, I have a customer that us runing the following query: select qd.queuename as "Support Group", sdo.name as "Site", au.FIRST_NAME as "Technician Name ( First Name )", LONGTODATE(acs.OPENTIME) as "Last Login Time", al.NAME as "Login Name" from queuedefinition
Update on the recent Apache Log4j2 vulnerability - Impact on ManageEngine on-premises products
Last updated on: 5th May, 2022 A high severity vulnerability (CVE-2021-44228) impacting multiple versions of the Apache Log4j2 utility was disclosed publicly on December 9, 2021. The vulnerability impacts Apache Log4j2 versions below 2.15.0. Find the
Query/script to delete multiple reply messages based on Subject from multiple tickets
Hi all, Due to some internal changes we need to do some clean-up in the ME SDP database. Hence the following request: is there a method, script or query that will delete all Reply-to messages with a specific Subject, from all tickets? Thank you for your assistance - it is very much appreciated.
Update manager not working after update to 10000
Hello, After update to 10000 UpdateManager.bat not working. When I run UpdateManager.bat nothing happens. When I run .\scripts\UpdMgr.bat I recieve error: The system cannot find the path specified. Error occurred during initialization of VM Could not reserve enough space for object heap Error: Could not create the Java Virtual Machine. Error: A fatal exception has occurred. Program will exit. What I need to do to resolve issue? Windows Server 2012, MSSQL 2008 Regards, Anton
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