AD Import structure
We are working to set up ServiceDesk Plus (on-prem). We have successfully been able to do an import. We have site pulling in the site attribute. However, department is pulling in department + site. Any way to only restrict this and just pull department
Filter option
Hello. I have a couple of filters for my requests. I have one for "Tickets open Today" and one for "Tickets Resolved/Closed" today. Each morning, I go to these filters and adjust the date to that date. Maybe there is a way to do this, and I don't know
Auto Response on a reply to a closed ticket
Hi, Is it possible for SDP to autorespond to any Requesters who respond to a closed ticket saying something along the lines of "This ticket has already been closed. Your response will not be monitored. Please open a new ticket for assistance" Regards,
Safely Migrating Historical Encrypted Outlook Email Threads into SDP requests
Note: This post was generated with AI assistance based on a lengthy, real-world Outlook → ServiceDesk Plus migration script. The goal is to share the underlying design and lessons learned in a concise, reusable way. We recently needed to migrate a large
Configlets for TP-LINK
Hello Commands aren't executing on TP-LINK devices. They stop on the first command. Can you suggest what the problem might be? I also noticed that when connecting via SSH on OPM, the Enter key doesn't work, and I can't delete a command. Could this be
Silent install problem in HyperOS2
Hello. I want to install apps through MDM software on a Redmi Pad 2 tablet with Android 15 and HyperOS 2 user interface. I have done this before on Redmi pad SE with Android 13 and MIUI 14 without any problems. However, on the new tablet, I'm encountering
Specific Information from Logfiles
Hello, for an external reporting Tool i need the following information on the Client PC. Please help me find these informations. 1.) How many and which patches are pending 2.) Is currently a patching process active 3.) When was the last time the system
Deploying ServiceDesk Plus as an Active-Active System
Hi all, I know that the Failover Service on SDP implements a hot-standby system, meaning that a primary server runs by keeping a secondary server in standby mode. But are there any possible ways to make the secondary server operate simultaneously with
Request for Script to Render Approved Request Details in HTML Form
Dear all, I need the script or recommended method to retrieve and display the details of a registered and approved request in a structured HTML form. Specifically, I need a script that can fetch the current request data and render it in an HTML layout
[New Release] ADManager Plus' latest build 8033 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8033. Enhancements: Added support to enable Kerberos AES 128/256-bit encryption in User Creation and Modification. Issues fixed: Fixed an issue where
Common shared resource with unique individual accounts (unshared)
Use case: Corporate security requires each individual to sign into a common resource using their own personal account (credentials). Does PAM360 support a methodology to share a common resource (IP Address, FQDN, OS, etc.) with many users while allowing
[SDF-61622] VMware Network scan with vCenter credentials
Hi, I have five ESXi server that include in vCenter server as cluster. I can't to add ESXi username or password. Just I can to add vCenter Server credentials. Now do you have any solutions for scan VMware hosts or VMs with vCenter credentials. Thanks
Tickets aren't re-opening on reply anymore
We've upgraded from 13009 to 14205 with the intent to upgrade to the latest patch, but ran into some issues. In the meantime, our technicians are reporting that tickets aren't re-opening upon reply anymore. We have a custom trigger upon 'Reply received'
Milestones Cannot be Closed if Task status is "Cancelled"
Good afternoon, We have discovered that if we set a task inside of a milestone to "Cancelled" instead of "Closed" we cannot mark the milestone has "Closed." I have checked the Status classification and confirmed that it is a completed status, and it happens
Remote Control says connected but doesn't fully load
We have rebooted our server, rebooted our machines, cleared cache on our browsers and tried different browsers and still can not fully load a remote control session. Is there something going on with Endpoint Central?
Custom Login Page - Size Issue
Hi On my custom login page I've noticed sometime the background image is resized for some of my technicians. This is what I want it to look like: But sometimes it looks like this: This is the code: <div class="sdp-bg" style="background: url(/custom/customimages/FINALPTLOGORESIZENEW.jpg)"></div>
Service Disruption – IN DC | ServiceDesk Plus Cloud (16 December 2025)
Hello Customers, We experienced a service disruption in the India Datacenter on 16 December 2025, between 01:53:47 PM IST and 02:14:17 PM IST, with a total incident duration of 20 minutes and 30 seconds. As communicated earlier, a Disaster Recovery (DR)
A delay of 20 minutes upon approval of the application
Good afternoon. Today, colleagues noticed a strange behavior regarding the approval of the application, when the approval trigger is triggered, then the next stage should be launched. But it starts with a 20 minute delay. Because of this, the approval
OpManager default discovery
Hi, According to the install guide the OpManager "Once installed, OpManager looks out for all the neighboring servers, and domain controllers in your network and add them into the OpManager Inventory." Getting Started - Discovery| OpManager Help (manageengine.com)
Add a new button in a service template
SDP version: 14506 Is it possible to add new buttons in a service template? I have created a custom field that is "Single line text". I wonder if I can add a button under that custom filed, when i click on it a new cutom filed "Single line text" shows
About OPM pg user
Hello! I am using the OPM software, and I would like to know what the username and password are for the system database. Could you help me?
Server Upgrade Causing Agents Offline
Hi, We recently upgraded our server build from 11.4.2534.01 to 11.4.2540.07 and that was successful. However, some of our agents started auto-upgrading to the latest version 11.4.2540.07 and now they are showing offline. The agents running the old version
Issues with custom widget
Hi all, I'm developing a custom widget in service desk plus cloud and encounter some problems listed below. 1. For plugin-manifest.json, what's the difference between 'personal' and 'org'? If I want to let all the users to have the widget I created, I
Cant delete a site - used by a module
Im trying SDP onprem in Enterprise mode with Endpoint central integration. Ive reverted to free licence because it represent the feature set we want to license in the future. Lots of sites were created automatically when importing users via Active Directory.
Technician cant create request
I have problem to Add Request via /api/v3/requests all time getting response { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "requester", "type": "failed" } ], "status": "failed" } } And I know that API call is
ID de los tiques
¿Es posible modificar el ID de los tiques para que pase a ser SL-XXX en lugar de sólo XXX? Es decir, añadirle unas siglas delante de los números que forman el ID.
How can I convert a corrupted EDB file to PST without losing mailbox data?
Instantly convert a corrupted EDB file to PST with the trusted tool the MailsDaddy EDB to PST Converter Tool. This software safely exports all mailbox items such as emails, contacts, calendars, notes, and attachments into Outlook PST format without data
SDF Followup
Where can we follow the Feature Request status for SDPlus?
Report on Who Assigned
Hi I need to be able to report on the number of tickets assigned by particular people to a particular team, is this possible?
Error while unpacking - Asset Explorer
Hello, We are trying to install Asset Explorer in a server but when we try to do the installation we get an error saying “Error While Unpacking”, we have run the program as administrator, the proxy is disabled. What could be causing this? And how can
Error while unpacking - Asset Explorer
Hello, We are trying to install Asset Explorer in a server but when we try to do the installation we get an error saying “Error While Unpacking”, we have run the program as administrator, the proxy is disabled. What could be causing this? And how can
Clarify text about Approval
When you have Declined an Approval Request There is a text that states "We have updated your approval action" To not be contradictory, would it be possible to change this text to "We have updated the ticket based on your decision" ?
New feature release: Device Timeline – Visualize, trace, and troubleshoot issues faster
Hello everyone, We're excited to introduce Device Timeline, a major upgrade to Endpoint Central’s DEX module that gives IT teams a clearer, more intuitive way to investigate performance issues.This is currently available for cloud users only. This feature
Upcoming New Features
Hello all, We are glad to inform you that several significant features are scheduled for an upcoming release. Please note that the final scope of these features may be subject to change or postponement as the release progresses. 1) Request Workflow: Request
ntermittent “Scanning Timed Out” errors on macOS devices
What we’ve confirmed so far: The issue is intermittent and device-specific Network connectivity is healthy Required ports are open and reachable to the cloud servers Other Macs on the same network are scanning successfully Because of this, it doesn’t
AD Audit Account Analyzer showing just WORKSTATION
Dear Team, Facing one challenge of account lock out for one user, on checking analyzer in CALL MACHINE NAME column only showing WORKSTATION not actual hostname, why it is like this? Any answers CALLER MACHINE NAME showing just WORKSTATION in AD Audit
What are the dimensions for the Checkbox Images in Service Catalog?
My images gets all squished and stretched. Why can't the application tell me what size images it's supposed to be.
OS Deployer for DC MSP
What is the progress in preparing the OSD module for DC MSP? We have several clients who have been asking for this for 2-3 years. Any new news?
Computer Tech Reviews
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dcswmeter.exe Process?
What does the process dcswmeter.exe do?
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