web activity report last time of visit
hello team, web activity report for a pc is not much helpful, i need the first time visited to see how long a user stayed on the website instead of last time visited, is there any option to add first time of visit instead of the last ?
Introducing AI alarm summary for structured, faster incident resolution
Alert fatigue just met its match! We are pleased to announce the launch of AI Alarm Summary in ManageEngine Applications Manager — a significant enhancement designed to help IT operations teams cut through alarm noise, reduce cognitive overload, and move
Technicians showing offline even though they are using SDP
This issue started happening around 20th January 2026. We have noticed an issue where Technicians are using Service Desk Plus Cloud, but in the top right it shows them as offline. Also if you go into Tech Availability Chart hey also show as offline in
ADAuditPlus how to backup and restore ms sql database
Hi, how can I restore the adaudit plus configuration if the database is running on an MS SQL Server? I switched the service to a service account, and after that, the configuration was gone. The restore method described in the instructions didn't work
Service Desk plus file path
https://help.servicedeskplus.com/introduction/service-desk-system-requirements.html$anti-virus You need to list the full file path to the things you want omitted from the scanning process, not just the file names.
Confluence Extension doesn't work
Dear ManageEngine Team I've recently tested an extension that connects Service Desk Cloud with Confluence through extension and as I've found it doesn't work due to .js errors. Please take a look at it.
Utilize end-user classification for statistics?
Is there a way to detect document classifications set by the end user in Office products. The XML meta-data MSIP_Label_81d88a3b-eb57-45ab-ac59-ba87b3e30be3_Name should identify if a word document has a set classification label. I understand that the actual
Disabled Users Logon Attempt alerts coming through - but user doesn't exist
Hi there I have an alert setup for when a disabled user account attempts to log in Today I'm getting alerts suggesting a particular user is attempting to log in, but when I search in AD, there is no trace of that user. Anyone any ideas why this might
ADAudit Plus fails to send logs to Splunk HEC — SSLHandshakeException PKIX path building failed with self-signed cert
Hi everyone, I’m trying to forward logs from ManageEngine ADAudit Plus to a Splunk HTTP Event Collector (HEC) over HTTPS. On the Splunk side, HEC is configured with a self-signed certificate. When ADAudit attempts to send data to HEC, I get the following
NTLM for authentication - Report
Hi My I know if "Ad Audit" have features or report to show me, How can I find out if my clients are using NTLM for authentication instead of Kerberos against specific Windows servers, applications, or services Find the machine/application/services using NTLM for authentication ? That will show me in the report
Unusual Activity -Logon Time on Host - reset
I have Ad Audit Plus that audit my Domain Controllers activity. I install new domain controller server and give a name like an old server that i remove years ago. The new server is use for ActiveSync so he has activity all time. Sinc I install it I get
UI redesign needed for Application Manager
Hi there the application monitoring app is the best monitoring tool for the vast set of applications but when comparing to other monitoring tool even with that has one or two applicaton monitoring , the interface looks old school i think a lot of peoples
ADAudit and Netapp ONTAPI (ZAPI) EOL.
NetApp are in the process of phasing out their old ONTAPI (ZAPI). ONTAP 9.13.1 software will be the final version to offer normal support of ONTAPI. ONTAPI access re-enablement will not be supported on ONTAP 9.18.1 As ADAudit uses ZAPI (We do need to
An issue eith export of empty report
Hi, AdAudit Plus Build 8530 (Oct 09, 2025) PGSQL 10.x Since we make update from build 8512 to 8520 we observe below issue: The report shared with local administrators doesn't display correctly. Technician A - has access to selected OUs. After logging
ManageEngine patch 8600 triggers virus detection
I was trying to install Update 8600 on ME Ad Audit and it triggered a virus detection: ran C:\Windows\explorer.exe, which attempted to access C:\temp\ManageEngine_ADAudit_Plus_8_6_0_SP-0_0_0.ppm\RemCom.exe\000d1fc0.EXE. The Trojan named GenericRXAA-AA!C961541A4D23
Netapp REST API integration
Hi, We have configured our Netapp filer for file auditing, but ME ADAudit Plus is still using the old ZAPI access to the filer. When are you going to implement the new REST API? As far as I know, Netapp is removing ZAPI access to the filer in a few updates
Duo Root Certificate Authority Bundle Replacement
Hi all, We utilize Duo for MFA for our ADAudit Plus. We are already configured for Web SDK v4 within our installation, but I keep getting alerts within Duo that the integration is not supported. Is anyone else running into this issue?
Processing external alert emails
We have email based alerts that come from a few systems, normally they land in our mailbox. What have others done to have them come into sdp and be categorised as alerts and if possibly consolidated.
Migrate Mailboxes from On-premises Exchange to Office 365
The ever-increasing popularity of Microsoft's cloud platform (Office 365) has persuaded many Exchange administrators to migrate to the cloud from their present environment. However, with native alternatives, On-premises Exchange Server to Office 365 migration
[Webinar] How ITSM and ITOM together automate CMDB, change, and incident management
Hey there, Are you an IT service technician looking to simplify and automate your CMDB, change and incident management? If you’re aiming to: Automate CMDB management and eliminate outdated records Map dependencies across every IT layer to visualize impact
[Webinar] How ITSM and ITOM together automate CMDB, change, and incident management
Hey there, Are you an IT service technician looking to simplify and automate your CMDB, change and incident management? If you’re aiming to: Automate CMDB management and eliminate outdated records Map dependencies across every IT layer to visualize impact
Deletion of registered numbers
Hello, The saved phone numbers on my devices are being deleted at certain intervals. Contacts that are saved to my phonebook disappear periodically. The issue occurs on all of my devices — it is not limited to a specific number or a specific device. Is
Barcode assigned to Asset - Asset Explorer
In Asset Explorer - how can I delete barcode numbers already assigned to the asset? Is it possible?
Need older installer for 115260011
Hi, We had a server failure and I need the installer for 115260011 to do a restore. Where can I find the older installers? Thanks, Matt
[Secure USB] Exclude devices
Hello, I would like to know what format of Vendor ID I should use in a Secure USB exclusion, whether I should use only the PID (Example: 17EF) or whether I should use “VID_17EF”. In addition, I would like to know how to remove an item from the list, as
Automatic Task Progress Calculation Based on Worklog Time
Dear Support Team, We are currently using ManageEngine ServiceDesk Plus and would like to implement an automatic calculation for request progress based on logged work hours. Our requirement is as follows: When a Task is created, an Estimated Effort is
[Free e-book] Revolutionize enterprise service desks with agentic AI
Hi there, IT service management is evolving fast. It’s no longer just about responding to tickets. Modern service desks must think, predict, analyze, and act before issues even surface. Generative and agentic AI are making it possible. Together, they
Can we prevent Worklog Date selections PRIOR to current week?
Hi All - We use SDP as our Time Keeping system which is then loaded into our internal ERP System. We have issues with folks entering time to previous weeks which are not captured in current week exports that is sent to ERP. Is there a way to prevent Date
DbCorrupted,Hence backup cannot be scheduled.
Hello. After updating to version 15100, I am unable to create backups. Neither using the backUpData.sh script nor using scheduled backups via the interface. The following message appears in the ~ManageEngine/ServiceDesk/logs/sps/pgsql/dailypgbackup0.txt
Move request to 2nd instance automatically when closed
Hi, Is there a way or a workflow I can set up to create a request in a 2nd instance after it is resolved in instance 1. What I want. Request is logged using specific template. When this is resolved - It is closed in Instance 1. This in turn kicks off
Threats & Patches--> Patches--? Missing Systems
If i have 2 pc with same missing patch status how can i install the patch only to the one pc for testing without setting approve, for testing? thanks
[Free training] Simplify Microsoft DDI with OpUtils
Greetings from ManageEngine! Join our free OpUtils training session to learn practical strategies and best practices for managing your IP infrastructure with ease. This session will walk you through efficient ways to handle IP addresses, Microsoft DHCP
15.2 Build 15240 : Where did worklog.json go?
Hello - I recently upgraded to the latest version, but no longer see worklog.json where it used to be. Did this change and where can I find it? I have custom login you enabled for me that is no longer working. Used to be here : ManageEngine\ServiceD
Unused Additional Fields
Good day, It seems I have reached the limit of additional fields you can add in Service Desk Cloud. Is there any way I can run a report to see which additional fields is not in use or assigned to any templates, or any other way that does not involve checking
Updating 92082 to 10003
I've just tried updating to the 10003 build but have received the following error each time, rollback was successful so no problems at the moment but just wanted to make you aware of the problem. From the last lines of: C:\ManageEngine\DesktopCentralMSP_Server\logs\updatemanagerlog0.txt Nov 18, 2016 1:19:56 PM [com.adventnet.framework.patchupdate.PPMInitialChecker] [WARNING] : End of PPMInitialChecker.revert()........... Nov 18, 2016 1:19:56 PM [com.adventnet.tools.update.installer.RevertPatch]
Edit Product Type - Remove Field from Additional Asset Details
I wish to remove two fields from the additional asset details section, which we created a while ago, but no longer require. How is this done ?
No downloads with Malware Protection enabled
Hello, when "Malware Protection" is enabled, I can no longer download anything with Firefox or Vivaldi. The temporary download files cannot be renamed, and the download fails!
Change Management - Setting the risk based on risk Matrix
Hi, I am new to Manage Engine Service Desk and have been asked to configure a Change Template which sets the change risk, based on the answers to a series of questions - see below. Can this be done in Field and Form rules using Custom Script? If so where
Permissions settings - service request template
Team, is there any chance that we can prevent existing technicians to see certain request templates and requests that are created under those service request templates? For example, I just created new onboarding service request template - I want to limit
Endpoint Central Threats&Patches Compliance Targets confusion
I have created a custom group (Admin-Custom Group) that uses "Matches OSType = 'Server'" to pick all servers from my inventory. This shows that it found all my 11 pilot servers. I then use this under Threats&Patches, Compliance, Map and Audit Targets
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