Active Dirctory Users
can you import a single user or you only have the option to import all and overwrite the currents ones
Netflow OpManager integration
Hi, I have downloaded an evaluation copy of Netflow 4 and installed on the same server running Opmanager 6 SP2. OpManager uses port 8080 while Netflow is configured to use port 8081. Netflow by it self is working fine that is if I connect to http://servername:8081 I have no problem however if I go into OpManager Interface Details and select Top Applications or any other option from the Netflow Menu I get and internal server error message. Attached is a screen capture of the error message. Thank you,
E-mailing user
When picking the users e-mail form the request screen, it creates the e-mail template but does not populate it with the users name in the To field? the e-mail is correct and is internal Any help out there for this?
How to Limit Domains to Log on to?
SD locates other domains and Workgroups on the network than the two domains I manage. Also, I have implemented AD authentication for users to access the SD web portal. My question is: How can I limit the domains/workgroups that the users have see in the "Log on to" drop down menu when they log into the SD web portal? Currently, I delete the other domains and workgroups when they appear in the Domains list but they keep reappearing.
SupportCenter Vs. ServiceDesk
I am looking at purchasing either SupportCenter or ServiceDesk and I have a couple questions. 1. It looks like ServiceDesk is the same application just with additional features as SupportCenter is this correct? 2. If this is the case, why are they both priced the same? 3. Is it possible to purchase a 2 technician version of SupportCenter as is available for ServiceDesk? 4. Are both products going to receive continued development from AdvantNet or is one going to replace the other? 5. I am looking
Notes
A client has requested that she would like to see the note added to a call without opening the request, which is time consuming. As a tech and admin we see the little yellow notes. Can i do this for the requesters... thanks
database
When is the diagram being released??? Could really do with it now... cheers Pete ************************************************************ Hi All, The steps posted earlier in this post give the complete information about how to connect to Database of ServiceDeskand how to connect our mysql db server to CrystalReport XI. We will soon be posting a complete schematic diagram for the database tables which will help you to know about the tables details. Hope this helps, Ankit _________________ ServiceDesk-Plus
Possible to use multiple IP addresses?
Hi, We're currently running NFA 4.0.2 on a machine that has multiple network interfaces, but only one interface is configured. Is it possible to configure NFA to listen for flows on one interface/IP address and have it serve the web front end on another interface/IP address?
Here's what I'm looking for.. will this product cover it?
Looking at possible checking out this product.. Here's some of what I'm looking to report on. Is this product dead on for me or a wasted download? Could I report on these items that our HIPAA peeps are always asking for? I'm thinking most of these things "should" be in the security log shouldn't they? User password changes and by who User added to domain security group and by who User removed from security group and by who New User Created and by who User Deleted and by who User Disabled and by who
monitor HTTP-URLs
Hi, Basically I have two HTTP-URLs to monitor. login.php and content.php. Username and password were passed via POST method. I would like to check "Welcome" string in content.php, to ensure that username and password have been processed successfully into content.php. After thousand and million of attempts (just kidding... but I'm trying very hard for testing), the application cannot process the parameters, where "Welcome" string cannot be found. When I clicked on content.php under Monitor Information
emialing requester
when I am in a request and want to email the requester, if I click on their email address link it does not automatically add their address to the To: field but if I click on the requester name then click on the email address link that appears in a new window it does fill in the address?? Anyone know why and how I can fix it so the email link works And does the emails you send appear anywhere in comments / History becuase I can't find them
jboss monitoring agent bug
Hi We have an issue with the jboss agent: when the list of deployed mbeans changes AFTER the agent has been deployed, the agent doesn't refreshes the list of mbeans. This problems fills the logs of our servers with gigabytes of stack traces that we can't disable because the agent uses STDOUT to log. This is a really bad issue as it defeats the whole purpose of using AppManager. Cheers, Fran�ois Extract of the log: 2005-12-02 09:21:15,304 INFO [STDOUT] javax.management.InstanceNotFoundException: jboss.management.local:EJBModule=mock_M037.jar,J2EEApplication=M037.ear,J2EEServer=Local,j2eeType=MessageDrivenBean,na
How to add a new OS
Hi, After doing a discovery network, I'm trying to add the Nokia appliances which are firewalls running checkpoint's firewall-1 and IPSO as operating system, but appmanager complains saying I selected FreeBSD and the detecte system is another one. The "uname -s" output is IPSO (which is a FreeBSD derivative) How can I add these devices? Any help would be appreciated. Thx, Josep
NFA and Linux x64
Hallo, is it possible to run nfa with Linux-x64 and more than 4 GB RAM? Is nfa 5 x64-ready? Thanks Tom
Oracle RAC
How to monitor Oracle RAC with application manager?
ServiceDesk Plus 5 and Mozilla Firefox 1.5
Mozilla Firefox does not work correctly with ServiceDesk 5, not all the fields show up and when you try to enter a resolution, you are not able to type in the field provided. Will this and other issue be resolved soon? Works fine with IE 6. Please let me know if their will be some kind of patch to fix the issues. Thank you, Mid-Michnet Support Team support@mid-michnet.com
Editing Workstations
Why is it not possible to edit the Drive Details section of a workstation? Also why can you only add one NIC in the Network Adapters section? The Network/Domain Scan tolols are able to define multiple NICs, but these cannot be edited. Basically it is not possible to manually create a workstation configuration with multiple drives and NICs in the same way that a Scan can. Arte there any plans to fix this?
More Network Scan for Linux problems (NICs)
Although the Network Scan tool uses /sbin/ifconfig on Linux to work out the number of NICs and IP addresses. Regardless of the number of NIC's in the machine only the first NIC comes up once the scan is complete. With Windows machines this isn't a problem when doing a Network Scan, as all NICs with IP addresses are successfully discovered. Here is some example output from /sbin/ifconfig eth0 Link encap:Ethernet HWaddr 00:D0:B7:E0:B4:43 inet addr:10.11.9.251 Bcast:10.11.15.255 Mask:255.255.248.0 UP
Network Scan for Linux problems
Hi I am running RedHat Enterprise Linux in my DataCentre, but when I perform a Network Scan on these servers: The CPU count is incorrect (it reports 1 when there are 2 physical or 4 virtual because of hyperthreading). The OS name is vague "RedHat Linux" instead of "RedHat Enterprise Linux 3 ES" for example. Are there any plans to fix these problems? Also how do you scan for installed software on Linux machines?
Request Timer
It would be nice if the Request Timer Didn't start until the Request is Opened and Responded to by a technician
Attachements and changing and saving them
We have attachements that are for new pc requests and on each attachment the IT people have to add details to the attchement. I have noticed that when a user attaches a document you cannot update that attachment when you click on it and save it Is there anyway that other than keeping an extra copy on my computer to open up the attachement and be able to edit it and when you exit it saves the changes so that the next time you open the attachment the changes will be there???
Overbue report: by create date
I have run a report: Overdue request by create date: The first one a check (last on the list) shows that the call is CLOSED by yet is shows on Overdue reports. Is this correct? Did I miss the purpose of the report? thanks <M>
What is the underlying database engine being used?
Hi, To anyone using this product, could you tell me what it uses? We need to migrate data from MySQL so ideally I'd like to keep this on a MySQL server/DB. Thanx, JC
Roadmap for future development
Do you have a product\features upgrade road map for ServiceDesk that is available to subscribers?
adding linux monitor hangs
I am evaluating application manager. I intalled on linux with no problem. I can add a monitor for a windows 2003 system. I cannot add a monitor for linux. I am using ssh for the monitor. It does not fail it just hangs, this is the same for all my linux machines. Most are running redhat es 3 or 4 or fedora 3 or 4 I tried the windows eval for application manager with the same results. Any ideas I am about to give up on this product if I cannot configure one unix monitor
constant monitoring
if i have more than 500 router interfaces, is it still advisable to monitor it constantly, considering i have dual zeon cpu and 2 gb ram?
Netflow v5 - customize email alert?
Version 5 looks good. Can I customize the email alert for Threshold Alerts? Thank You, Joe
installing AdventNet_Micro_Agent_Mysql_1_0_5_linux on sles9
Hey guys I am trying to install AdventNet_Micro_Agent_Mysql_1_0_5_linux.zip on Sles9 (suse Linux enterprise server 9) have you guys got any instructions on how to do this? or are you Able to provide me with assistance? we are tying to get this up and running to be able to use with opmanager (which is running on a windows server) Regards Garrett
Can't log in the Demo OpManager 6
Hello, i just try to login the Online Demo but i didn't find the username / password for it ? Any ideas where i can find it ? :cry:
AS views
Hello, I discover the netflow analyser but for our needs , there is a function who is missing into the software We need to filter AS view per interface and also have a list of destination/source AS sorted by Bytes/s Do you think it could be implemented into your new version ?
6.0 documentation
I running a trial of OpManager 6.0. I downloaded the documentation, but only get the 5.6 version. Where can I get the 6.0 documentation? Thanks Chuck
webser listener port
i had changed the webserver listener port 8080 to 80. and now netflow Analyzer is not working. i want to know that how can i change the port back to 8080 thanks sarvjit
v5 sp1
I have upgraded to version 5 and have tried to install sp1, i get "the per invocation class returns a constant which is not supported". I cannot start up the database, I have tried to start via the command line but nothing starts at all. Please help.
Problem to install SP14
Hello, We actually user SD+ 4112 and we want to upgrade with last release. I tried to apply SP14 to upgrade from build 4112 to build 5001 but UpdateManager crash ? Is it possible to upgrade following these actions : 1) backup Data with build 4112 2) install build 5003 on a new server 3) restore data from previous backup (delete old server) SD+ is now essential for us, and we wish use last features, thanks for your help, Christophe Boudeau
Problem in MsSQL Monitoring....
Hi.. How r u??? I would like to tell you that I have some problem in MsSQL Monitoring.. After the filling the full requirement for MSSQL Monitoring the message came like that on screen that MSSQL Monitoring Configure successfully.. But By click on Monitor and selecting MSSQL Server from the Database Server Monitoring Group that time it will open with the just Health Report and Graphical View.. But Problem is that in my database there are 20 Database names but Application manager 6.0 display only
ManageEngine OpUtils 3.2.0 Service Pack 2 Available!
Dear All, We are pleased to announce the availability of Service Pack 2 for OpUtils 3.2.0. This includes the following fixes to the previous release: 1. Issue in generating an alert when a device goes down, in Network Monitor tool is fixed. 2. Issue in adding a system in the Wake on LAN tool is fixed. 3. Issue in exporting the results of SNMP Walker tool is fixed. 4. Issue in receiving multi-varbind traps in Trap Receiver tool is fixed.The service pack can be downloaded from: http://manageengine.adventnet.com/products/oputils/service-packs.html
Advanced reporting
Hi, I really like the scheduled reporting function in OpManager 6.0 but I am still missing a few things here. What I would really like to do is scheduling custom reports based on CPU util, Mem Util, and any other counters which are configured for the devices listed in OpManager. Currently the only things that can be scheduled are availability reports and Top N reports, which don't give me the exact things i would like to see. It is possible to run a manual custom report (last day, last week, last
Sun-Fire-V440 MIB error
Trying to add a monitor on a Sun-Fire-V440 I get: "HOST-RESOURCES-MIB is not implemented in the Snmp Agent." Any ideas?
flow destined to null interface
Can you NFA collect from destined to null interface?
MySQL Memory Szie
Hi, Could you give me some idea of memory requirements for the bundled MySQL process. Monitoring 1 interface for 1 day sees the 'mysqld-nt.exe' grow to about 165MB. Is there a limit to how much memory this will use? I just want to make sure that this process wont affect anything else that might be running on the same server. Thanks.
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