Technical Support
Remote script monitoring does not work if the default shell on the monitored host is csh. The reason is that it tries to determine the exit status of a command by using 'echo $?'. The csh equivalent is 'echo $status'. The error message is "script not found" as querying the status of the ls commansd does not return 0 (it actually prints an error message.) Dimitar Dimitrov
Microsoft IIS Integration
I found some older posts on IIS Integration that were were kind of old and really didn't answer my questions. Some of the posts I've read dated back to Dec. 05 and some stated that IIS integration was supposed to happen sometime Sept. 06. Can SDP use IIS as the web server instead of the native web server shipped with SDP? My SDP system run on Windows Server 2003. I am using version 5.5.0 Build 5501. I use https to access SDP internally The server I run SDP on as a fairly robust server. I am tasked
Ports revisited
Sorry for the newbie type question: When setting up the ports for OpManager MSP am I supposed to do the following?: OpManager collector: open a port for the probes to connect back on. OpManager probes: open a port for the local users to to access the OpManager data?
Stop Timer gone missing
Hi Since upgrading to 5501 I have lost the ability to Stop Timer on the Actions menu. If I ugrade to 5502 will this be rectified or have you moved the option somewhere else? Thanks
Tickets not re-opened when replied by user
We have a problem with Servicedesk Plus 5504. When a user replies to our e-mail the ticket is not always opened again. This is what happened friday: Request History [Notification History] Created by System on Fri, 06 Oct 2006 15:18:03 Operation : CREATE , Performed by : System Updated by Bas on Fri, 06 Oct 2006 15:33:54 Request Updated by : Bas Group changed from New requests to Request for change CREATEDTIME changed from 6 Oct 2006, 15:18:04 to 6 Oct 2006, 15:33:54 Technician changed from None to
Mail Server Settings - Fetching Mail � Deletion
Hi, The Helpdesk - Mail Server Settings warns that "During mail fetching, AdventNet ManageEngine ServiceDesk Plus will delete e-mail messages for the mail account in the mail server. Hence please create a separate mail account and alias it to this mail id" 1. Does this mean that, if i press "stop fetching" and "start fetching" email will be deleted. 2. When i re boot the server and the fetch process re starts, will this delete emails? I notice there is a note about aliasing, however there is no detail
Email Alert: show display name and ip address
When a service goes down and we receive an email, it shows the server's ip address instead of the display name. I believe the "$source" variable is replaced with the IP address. Is there a variable we can insert that will map to the display name of the machine? Maybe "$displayname" instead of source? We don't have every IP addressed memorized so seeing that as the only value doesn't help us that much. Ideally we'd like to see both the IP address and the display name.
Email Notification
Hi I have set up OpManager and set up to notify me when there a system down. I checked my Mail server settings and both of mail address works well when I have it run it as a test. When a system is down I am not getting any email at all or any notification. I am seeing on the OPmanager that it has an alarm but no email.
Assigning Roles to a Requestor or Account
Is this possible, and how would i do it? Thanks Andy
Unable to replace image under General properties for reports
I have been unable to replace the "Acme Help Desk" image that appears on the reports in 5504. My image is 102x40 but it still will not replace. I have been able to import all of the other images just fine. Any advice?
BUG: Always alert if one swith port is down
I moved one server out off network because it is useless, so the status of switch port became red and alert was generated. I cleared the alert, and the status of the switch become normal, but same alert will repeat generated again after a period of time. Source: 192.168.0.34 Import: Trouble Last: Oct 11,2006 02:16:48 PM Message:Port 10111 is down Last, I found out the reason, if the alert is cleared, the status of that port will become green, and the status will change from green to red at next discovery
Customization Requests
We would like to see some more customization options such as: 1. Customize the columns and statuses available in the Global View area of the Home tab. 2. Allow the Filters in the requests tabs to be customized. Include a filter for status. Thank You
Assigning assets
hi, something that i have noticed that would be useful to us is that when you go into asset summary, and you get a list of all your assets, would it be possible to have it so we can modify which coloums we can see for example we would like the barcode field becasuse the way we have our stuff set up is relied mostly on the barcode, but if we could customize the colums we want to be able to see that would be good the other thing is would it also be possible for us to have an assign to option on the
View Search Filter Always On
We would love to have the search filter option always stay on screen instead of always having to click the search icon to filter our requests to view.
Technical Support
Hi, I have just installed the free version of Application manager (build7100), worked perfectly. Then i restarted my computer quickly, without closing down Application manager. Now, i get the support page, reporting me that "an error has occurred", but whatever i do, i cant get rid of this page, and can't access the over pages ... I tried to answer the report, cancel the report, restart the ManageEngine properly, and even restart my computer, but nothing happens, i still get this page, and can't
Merge request bug fix
Love the feature Merge request, but the main request should not be able to close until all the merged conversations are closed. When creating the primary request perhaps this feature can be specified with a logical toggle check mark, indicating all conversations will have to be completed before it can be closed? Thank you. Robert Malsom
support page
Hi, I have just installed the free version of Application manager (build7100), worked perfectly. Then i restarted my computer quickly, without closing down Application manager. Now, i get the support page, reporting me that "an error has occurred", but whatever i do, i cant get rid of this page, and can't access the over page ... I tried to answer the report, cancel the report, restart the ManageEngine properly, and even restart my computer, but nothing happens, i still get this page, and can't access
Assigning users
I have an question about sd+ We started using this software. Now we are assigning users to workstations. But every time when i search for a range of pc's like: c-0101 Results c-0101-01 c-0101-02 c-0101-03 I want to assign the first 1 when i did this sd+ takes me to all the desktops and doesn't stay with my results. So now i have to search again. I want sd+ to stay at the screen where i am and not take me to all the desktops again so i can do the search all over again. I know i can just hit the back
MSSQL Backend
We have SD+ and OpManager, and have OpManager configured to use MSSQL as the backend. It would be much better to have SD+ also have the option for this as well. Is there a likelyhood that this will be available in the future, and if so, is this something in the development cycle for v6, or before, or after ?
Reports for Reviews
I need additional fields to be added to the Reports so that I can have a report for my supervisor to review closed tickets by Tech. The Report needs to include the Date Requested, The Requestor, the Description, any notes on the ticket, the resolution and the close date. I can get everything else on there except for the Resolution. Can this be added to the Reports function?
Polish language support
We need support for Polish language. When would it be available ? We may help with translation -- Piotr
active directory import
I would like to know what exactly is imported from Active Directory i.e. I need to know can I import more that just the email and name? When importing from AD I need to be able to import the Department each user is in, at the moment we are editing each user individually at time of import which is time consuming. cheers
Help
I am experiencing a problem with opmanager. We manage several devices on our network. Recently, we have had to change the IP addresses of a number of them. I expected that as the devices' IP addresses change, they would be flagged by opmanager as being down. However, that is not the case. The devices' status is not flagged as being down, and their ips remain the same in opmanager, even though they cannot be reached using their old ips. Is there something I am missing here? Please help.
Multiple helpdesk accounts
Hi, I was wondering if you were ever thinking of being able to configure multiple email accounts rather than just aliases to the main HELPDESK account. This would be useful if when a business rule was created for (eg: "webmaster"), that all emails sent to webmaster would end up in the "webmaster" group. But then when the technicien assigned to that group replies, that the webmaster email address appears rather than the main HELPDESK email address. I think this might be something to have a look into
My Details tab
Hello As far as I know, searching around the forum, there is currently no way to disable the "My Details" tab from the requester's interface. Actually, we don't want the requester to be able to change his department for example, or the password, and we think that this option would be very useful to others too. When will this feature be present in Service Desk Plus ? We are very interested in buying this solution, but we need this option (and maybe some other minor things). And I think that the programming
Reports Access
It would be good if you could enable the Reports tab to specific users by creating a group and assigning permissions. The only way currently to provide managers with reports is to give them admin rights.. Can this be looked into please. Other than that, fab product. Carl
"Unpicked" notification delay
It appears that the notification for "unpicked" requests gets sent about 5 minutes after the ticket is created. Is there any way to modify this delay to, say, 1 hour? It would also be nice if the unpicked notification could be configured to happen repeatedly on some interval. Is this possible? On a related topic, it would also be nice if the "Request Overdue E-Mail" from the SLA rules could use templates.
Disk Usage Graph- Reversed
I have a couple servers that the Disk Usage graph is reporting 20% free and 80% used. When it shoudl be the other way around.. Anythoughts to this.. We did upgrade to the 6.0 but I didn't notice it that way befor so can't say if it has always been doing this or not. Any Thoughts
Message Field limited to 255 Characters
When you click to view of a Host Under the message field not all of the message fits in the field. Example is the field message is longer than 255 Characters the rest of the message gets cut off. That is a problem because the most important part of the messages is at the end when you look at mail server logs.
Adding addtional fields in the time entry section.
I need to know if there is away to add additional fields in the time entry section. Reason, we purchase goods for the client and i want to break up the hardware cost and time spent is there a way to do this. Regards, Dean Attard
Partition Usage with WMI
Hello, is it possible to read out the disk usage of each partition with WMI? I know, that it works with SNMP, but i have a win nt machine without SP6 and we can't install SNMP on it. Thanks Rilli
Problem Management
Is it just me or is Problem Management still missing? It has been planned for the "next release" for over six months, but every time I use the online demo or download a trial, I cannot find this feature. Did it get postponed (again) or do I just not understand how it is configured/implemented?
Unexpected Eventlog Analyzer server restarts
I noticed, that the server [Debian Linux] which runs Eventlog Analyzer 4 service restarts every morning at exactly the same time and sometimes during the day also, but that morning restart occurs constantly. The crontab for all users is clean, no tasks scheduled, syslog.log is clean, nothing shows up at the time - it appears that the server just restarts without a reason. But when I stopped the eventlog analyzer service for a couple of days, the restarts ceased. Is that some kind of feature I don't
Is it possible to do an "alarm escalation rule" to
Is it possible to select an SMS (number or profile) in stead of an email address in the alert escalation? - It looks like it is only possible with an emailadress, wich is a pity because your new SMS system with a nokia phone and a serial cable works EXCELLENT :-)
No blue star for SNMP
Hello, i don't see the blue star in the corner of my win2000 and win2003 servers for SNMP! but i get CPU %, Memory % and Disk % over SNMP. at some server i also see in the asset details the RAM and Disk capacity, but i can't see the network interfaces, when i rediscover an interface, then it says: "interface added successfully" but there no interface after. I also set the correct login passwords and the public community I have version 6010 Could anybody say, what i have to do? Thanks
Alarm Escalation
Hi, is there a way to configure the Alarm Escalation option to send SMS or Paging rather than just email. We have the option to do that in the Notification Profile but not the Alarm Escalation Thanks Ramzi
problem in checkpoint monitoring
i installed checkpoint snmp extension on port 165 using mib browser i can completely get information from chkpnt.mib but adding device at port 165 I cant get any information and star at device doesn't appear. then i try to add another version of checkpoint firewall device , star appear but i still cant get any information except traffic interface information .So i add some custom monitor and change custom monitor port using opmanager-sql command . i found that packet was accept by firewall device
Business Rules not saving properly
Hello I am creating a Business Rule to assign specific emails to a certain group and assign it to a category. I define a rule and set it to "title" and "contain" certain words then configure specific "actions". Everything appears normal. I then save it and test it. It does not work. I then go back to the Business rule settings and the criteria is now set to "Title Ends With" instead of "Contains" as I had previously set to. I have tried this three or four times with the same result. Has anyone experienced
Custom Inventory Report
I need a report query that will generate a list of all workstations and assets grouped by the department they belong to. This way when we are on site doing our end of year inventory, I can look at the report and verify that everything is there.
Active directory and network scanning
Im kind of new to this so i can really use some help. I tried to integrate my Active directory. it scans and sees my domains but it doesnt import the users. it says that they were failed. also im trying to scan my network but it keeps telling me "No response received from workstation. Probably the workstation might be switched off or does not exist." What should i do?? Also if u have any other pointers that may be useful please feel free.
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