Product list based on products added to Account. Arrrggghhh
Hi Support,
Some new functionality is causing us a few issues! The release notes show "When editing a request, the whole product list was shown. Product list is now displayed based on the Account. "
I can understand that some people want this function so that their support staff don't give support on something that the customer isn't registered for.
The reason this causes us problems is that we release a new product every month and the customers aren't forced to update.
So I could add the new product but then would need to add this to every customer that called for help with this new version, creating a lot of workload.
I'm not sure what suggestion was given for changing this product except for the comments above, and to the fact I can understand that if you have 100's of products it's a pain scrolling through them all.
It would be nice if we had a configurable option for the display of products for differnt users requirements.
View products based on account
View all products
View products by Product Type (for example you could choose the product type and it would then show you a list of the products under that product list)
Not sure what others think is this a reqirement for others too??
Cheers Rich
Some new functionality is causing us a few issues! The release notes show "When editing a request, the whole product list was shown. Product list is now displayed based on the Account. "
I can understand that some people want this function so that their support staff don't give support on something that the customer isn't registered for.
The reason this causes us problems is that we release a new product every month and the customers aren't forced to update.
So I could add the new product but then would need to add this to every customer that called for help with this new version, creating a lot of workload.
I'm not sure what suggestion was given for changing this product except for the comments above, and to the fact I can understand that if you have 100's of products it's a pain scrolling through them all.
It would be nice if we had a configurable option for the display of products for differnt users requirements.
View products based on account
View all products
View products by Product Type (for example you could choose the product type and it would then show you a list of the products under that product list)
Not sure what others think is this a reqirement for others too??
Cheers Rich