View SSN from AD in AD Manager
We use the AD SSN field to verify we have the correct user when we change the password. I cannot get that field in AD Manager. How can I get that? Dknoebber
Alternative mail is failing
Hello, I am using the trial version. The problem we have is, alertnative alert mail is failing. Is it a known issue? Thanks.
Active computers shown as not connected
Hi, Having just done a report for last connected computer date, I looked through the report to find an active computer, which is currently connected, as having not been connection for 180 days. Is there a fix to this? Many thanks Simon
New AD User Login Audit Report Report
New Report Required for Audit failed/succesful logins to include from which computer the login was initiated. To query failed logins for a specific user account, including the full history of such logins Francis La Grange
Limiting Password Reset Screen
I was wondering if there is a way that you can limit what a person can do on the password reset part of AD manager, such as if you always want them to have to type a password for a user and also if you can set the menu's up so that when they do a reset it will make them reset the password on the next login. Any help you can give would be greatly appriciated. Thanks!
SecureCentral PassTrix 4 Released!
Looking for a Secure Password Management Solution? Do you deal with numerous passwords at various levels? Keeping track of all the passwords prove a daunting task? Are you looking for a secure password management solution that could help in safe storage of passwords offering the flexibility to share them among multiple users? We have a Solution ... We are glad to intimate the release of SecureCentral PassTrix 4 - a Centralized, Web-based Password Management Solution for Enterprises. It serves as
Netflow database backup
Is there any possible way of backing up the netflow database while the engine is online without using the BackupDB.bat method? (or getting BackupDB.bat to work correctly) BackupDB.bat does not work as the resultant zip file is 10GB in size and cannot be opened. I believe this is to do with the maximum 2GB size of zip files. Is it possible to change BackupDB.bat so that it doesn't zip up it's output? Or is it possible to query to database engine directly and write your own backup routine. We cannot
Technical Support
We have your AppManager installed in our terminal, and we have already checked the necessary configuration our terminal must have, and it's ok, but after the update of Service Pack 1.2, it's very slow. Do you know what we should do to make our terminal work better? Thank you, Marcos Marcos Antonio Morari Junior
Loading MIB SNMP Management
I'm testing SNMP Network Device option and I'm facing a error message (Error parsing MIB:CISCO-POP-MGMT-MIB.my.txt) when loading a MIB in the MIB Browser Section.
Classifying unknown traffic
What is the best way to classify unknown traffic, I cannot find anywhere where the log analyzer tells me the actual port that the traffic is using, so I don't have any way of knowing what it is. Is there a report which shows the actual ports of the unknown traffic instead of just "unknown" ? Also is there a way to sort the ports in the custom protocol configuration.. its very hard to sort through thousands of ports when they are in no order.
version/build no
What is the current production version/build for SDP ? Is the version available for download current? Is the online demo same as above ?
Hotfix (5034) now available - Pls upgrade
Hi All, The hotfix (5034) is now available : http://manageengine.adventnet.com/products/support-center/service-packs.html (Hotfix) http://manageengine.adventnet.com/products/support-center/download.html (Full build) This hotfix can be applied over the 5032 or 5033 build and it contains the fix for a critical data restore issue in addition to the fixes mentioned here : http://manageengine.adventnet.com/products/support-center/sp-readme.html (Release notes). Regards, Vinu Sreedharan
Technical Support
Hi, Do you have a onnector for MS MOM2005? Regards Ivor Ivor-John Ross
Database Schemas
Hi support, When is the estimated date for the new release to include the details database schemas? waiting for your prompt reply. thank you. .sabarina
Access right
Hello, Could you please tell me when you plan to really optimize the access right management. For instance, for Purchase order one person need to have full control to be able to receive items. But if this person is having full control it means she can also approve purcahse order. If I want to remove the "approval" right, I've to remove "edit" level. But then the person cannot edit the purchase order, which means no right to mistake or update in case of new products. It might be quite useful to have
Service Desk Update/Updgrade
When do you expect to deliver the next update/upgrade to service desk? We are on 5.5 5507.
SD+: Report on Requestors & Technicians
Is there a way you can set up a report within SD+ to push out requestor and/or technician information with all of their associated tables. This would be very handy to be able to view things such as phone directories, locations, etc. Please let me know how we could go about creating this type of report. Thank you. Regards, Justin
Assign machines based on filter to department
I have used the inventory model and now 500 machines have come up. Now when i want to assign all these machines to particular department how can i do it. In the AD the computers are all in one OU and not in department wise OU. We have names of machine starting with department name like HR-John, HR-Joseph, ME-javed,ME-Shakir etc. Is there an easy way to either extract the data into excel and then import it back.
Where the database for HelpDesk ?
Where the database for HelpDesk ? Because I have problem HelpDesk I need backup for databse for user and Active Directory and Inventor and solution. Help me !
Just installed VO and can "search" contacts...
Just download and installed Virtual Office. Working with Contacts section. I imported over 1,000 contacts. When I do a "search" there is No Result; regardless of what I put in. The only Letter in Blue (showing a contact) is my login ID. How do I get the Contacts that I imported to work properly in this system?
Opmanager runs slowly
I'm running Opmanager6 monitoring 20 routers, 500 switches and 100 windows/unix servers and the system runs very slowly. A top 10 switch port takes 700 secs to complete and loading device details takes minutes The current system is a P4 3Ghz +2GB RAM and I will be migrating it to a Dell 2950 2.3Ghz dual core xeon, 4GB RAM and 15000rpm SAS drives in RAID will the new spec box meet the demand and improve data retrieval times or is OPmanager not designed to collect from a lot of nodes :?
ManageEngine Netflow Analyser 5.0.0 5002 (SP3.1)
Does ManageEngine Netflow Analyser 5.0.0 5002 (SP3.1) support Windows2003? Anyone knows that? Thanks
New Routers not showing
I have had NetFlow Analyzer running for quite some time with 8 routers showing in the listing. I recently have tried to add three new routers by configuring them to send NetFlow packets to my Analyzer server. I can see the packets getting to the server with a Sniffer, but the routers are not showing up in the device listing. Is there something else I need to do to discover the new deviecs? Thanks.
duplicate router ..netflow problem
I am using netflow analyzer, what mistak i comminted , it showing one router under two different ip's i want to delete a copy but i am unable to do that it comes again whenever i open it.how do i delete so that only one copy of router is displayed.
MSSQL instead of MYSQL
Do you have an estimated time frame of when your software might be able to use a MSSQL DB. Thanks
Outlook client issues with ServiceDesk
Hey guys, we're running ServiceDesk Plus version 5.5.0 (build 5506) on our server, and we seem to be hitting a strange issue. We have the email fetching enabled, and everything's set up so that mail sent to the HelpDesk email address automatically opens a new ticket in ServiceDesk. We also have it set up so that any replies to messages sent out through ServiceDesk using the Reply function automatically append the existing ticket. The problem we're having is that if someone replies to one of these
login without user/password
We need to use Opmanager interface without use user/password, is it possible?. Could we deactivate user/password use? Thanks
Authentication / Single sign on
Hi, Is it possible to have a single sign on rule so that when a user is logged onto the domain at their workstation they do not have to enter their details again to access the helpdesk. I have noticed the remember me tick box at logon but have also noticed the fact that when this box is ticked the username and password is stored in plain text in a cookie in the teporary internet files folder, that is not good, not good at all. I would like to know if it is possible to disable that tickbox as I do
Download HotFix For Build 4021/4020
A hotfix for build 4021/4020, for the below listed bug fixes, is available for download. We request customers using build 4021/4020 to apply this hotfix. And for customers using earlier builds like 4012, 4011, or 4010 should first apply the service pack before applying the below hotFix for build 4020/4021. Bug Fixes * "No Data Available" issue caused due to FirewallRecords_Tmp table getting full has been fixed. * Issue with quotes in RuleName for Cisco Pix firewall has been fixed. * Issue with parsing
HP Procurve 8000m bandwidth speed
I'm creating a test environment and need to decrease the bandwidth on one of my ports to 128k. Anyone have an idea of what commands the HP Procurve 8000m uses to accomplish this? OR have an alternate way of accomplishing this?
Language management
Hello, It seems the tool is not able to read or at least to display content of event log if it's in Japanese. It displays a blank line in place of Message. Could you please comfirm it ? Thank you Loic
advanced server 2003 & netflow analyzer 5
hi to everybody, i wnat to ask if i can install netflow analyzer 5 to windows advanced server 2003 , and also what should be my hardware configuration if i have 6 routers (about 5000 PC ) thank you for your replies
Password import with csv
I am attempting to import user (requestor) information into ServiceDesk with a csv file. Since you do not yet support smartcard or passthrough authentication, it was suggested by your team to import account account info and assign local user passwords. All information imports from my csv file except for the password field. the passwords I want to import are in the form of "ABC123456." When I import the passwords using the csv file, the user cannot log on because of failed password. If I copy the
Problems to Create a Custom Report
Hello, I need to create a custom report which shows all requests that weren't evaluated last month. I tried to create a advanced filter which won't show any request whose rating were different than 1,2,3,4 or equal to none/""/0... It resulted in a report without any result, but I know that there are too many requests without an evaluation. How can I create this report correctly? Thanks for everything, Mauricio
Login Report
Is there any way to create a report for SD+ that would track how many and when users login? We are looking for a way to report that the users are actually using SD+ even if they are not creating tickets each time they login.
Security problem
Hi, I would like to point out a security flaw: the support files generated by Servicedesk consist of a couple of files that contain the password of the account that is used to scan Active Directory. Could it be possible to remove these passwords so that we don't have to do it manually? It goes without saying that a lot of people have been sending you (by e-mail, so unsecure) their passwords... :( Thanks Gabriel Gearip Siemens
Closed request encoding
I(my users) am getting this message when their request is closed. Mime-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_286_5663787.1165324400343" ------=_Part_286_5663787.1165324400343 Content-Type: text/html;charset="UTF-8" Content-Transfer-Encoding: quoted-printable <p>Dear Matthew Toy, Request raised by you was closed. The title= of the request is : Matthew Toy</p><p>test test test= test test Resolution is : </p><p /><hr /><p /><p /><p>Novell:=C2=A0=C2=A0= =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=
adding reporting to tech role
Hi We have a separate defined role for one of our departments, can it be added in a future update so that I can choose to add the function so that they can create reports for themselves. cheers
Report dates in american format
Hi, when I generate reports within SD I always get dates in American format MM/DD/YYYY. Is there a simple way to change this to UK DD/MM/YYYY format? thanks
Since 5008, cannot authenticate with Active Directory
Since upgrading to 5008, I can only do Local Authentication. When I select my domain and enter my domain credentails, it fails to log me in. This worked before I upgraded.
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