reopening purchase orders
Hi Is it possible tp edit a closed purchase order ( i need to edit the number of items recieved ) thanks for all the info and help Paul
Inventory feature requests
I'm in the process now of setting up the inventory portion of ServiceDesk. Here's some features I'd like to see: Network drive info for currently logged on user in all operating systems, not just Windows 2000 (they do not show up in scans on Windows XP machines) UNC paths that the above-mentioned network drives are mapped to (i.e. \\server\sharename) Username and mapped network printers of currently logged on user A lookup table for locations instead of manual text entry of location into every workstation,
Table with survey results
Can you inform me which table stores survey results? I would like to clear out the test survey results that were entered prior to putting helpdesk into production. The mysql command to do so would make a nice gift as well.
Merging requestors
Is there a way to merge requesters? We are encountering issues if a request is sent from a separate email address not currently listed in the AD-integrated users. This causes an additional requester entry to be created, and we lose the ability to track department, etc. Alternatively Is there a way to limit email submissions to from: addresses currently attached to a requester?
Right to left language support
SD+ supports Right to left language like arabic in the text boxes,but combination of arabic & english dosen't support in text boxes + knoweldge base dosen't support seraching arabic on database. is there any solution for this issue?
Scheduled reports are blank
I have a few custom reports set up. They run great when I run them manually including when I save them as pdf or xls etc. However, when I set them as scheduled reports, the PDF that we are emailed is blank. Is anyone else having this problem? Thanks Gavin
Cannot Connect to others domains *We've Tried everything*
Hi all We've seen a lot of messages in this forum about the same, connect to anothers domains In our company there are 6 different places where we have servers (each one is a domain) in the same net-lan. We are trying a evaluation version of ServiceDesk but we cant connect to anothers domains out of our main place. If we made a domain scan, we can see the "organizative level" of the domain controller, but we cant see the computers in it. I think the problem is that I put the domain password, but
Foundry 10 Gb ports
Does OpManager MSP support (link speed, in/out utilization, etc.) 10 Gigbabit Ethernet ports on Foundry FastIron SuperX switches?
force delta calculations for a non-counter32 type OID
Is there a way to force the polling of an OID for a customGraph to do a delta calculation, even if the OID type is not counter32? Setting <saveAbsolutes>false</saveAbsolutes> does not seem to be enough.
Unable to Ping Device
Some network devices are behind firewall which do not allow pings. How can I disable the ping test when attempting to set credentials?
URL of the request
Hi guys, When a new ticket is created and assigned to a technician, the technician receives an email notification informing him of the details. One of the fields in the notification is the "Request Link" which is supposed to take you to the actual request. This is where the problems exists.... The URL mentioned in the email is the correct one, but once you click on it the actual URL in the address bar is something different. The machine hosting servicedesk is placed in the URL twice (see screenshot)
New Domain controller, can't authenticate
We had our domain controller die on us last night, and we got a second one put up. Service Desk appears to be running fine, but even after starting and stopping, we can't log in with any of our credentials. Obviously we had authentication set up through Active Directory, but I am afraid SD is still looking for the old Domain Controller to authenticate. Is there a way to 're sync' SD so we can authenticate again, or am I way off base on the issue?
Java.exe 100% CPU utilisation
We are getting this problem on a regular basis and must restart SDP to correct the issue. We are also seeing this error in the windows application event viewer at about the same frequency of occurrences. Please advise. Event Type: Warning Event Source: MySQL Event Category: None Event ID: 100 Date: 29/11/2006 Time: 14:15:44 User: N/A Computer: XXXXXXX Description: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information,
Time database fields
Hi, Could someone please help me to convert TIMESPENT fields to hh:mm:ss. I get numbers such as 97200000, or 71000 but do not know how to convert this. I can't use FROM_UNIXTIME because I am using an Access database for reporting. The data is stored in Access, therefore it must be queried in Access. Beforehand the data is imported from the MySQL database. Can someone please help, we need to do the first month's billing. Peter Bardenhagen
Push Inventory update
Hi all, We are currently testing SD+ and planning a live implementation mid january. But we are missing some features in it: priority high: Pushed Inventory Update We have allot of "moving" users, laptop users who aren't always in the company, only from time to time. So allot of them aren't getting indexed in the inventory list because they are not connected during audit time. is it maybe possible to let their pc send a message as in "scan me now" to the SD+ server when they logon to the Active directory
Deleting departments
I recently updated all the user accounts in Active Directory with current information such as job title, phone numbers, and department names. I am now trying to delete all the unused department names from ServiceDesk. The problem is that several of them claim to still be in use by a module, and therefore can't be deleted. I have gone through the requester and technician lists to confirm that no users are linked to those departments anymore. I also modified all the old helpdesk tickets to point to
Time limit for requests on hold
Hi I have a job that needs to be put on hold (which is not a problem) we want it to come off hold on a particular date and time with a reminder/notification sent to advise the ticket has come off hold. Is this possible at the moment how do I do it? If not can you schedule it in for future update? Thanks
Agent on Debian firewall
I am running the following linux distribution on my machine: Debian firewall I have installed OpManager on the other machine and wish to configure SNMP Agent on this machine. do I need to download new version of SNMP or not. I am not quite sure how to install agent on Debian firewall. Pls give me step by step how to install that. Regards and thanks Leap
Techinician new request
When entering a new request as a technician, once entering the requestor name, is there a way that the workstation associated with that user will populate itself. (assuming it is assigned).
Reports - Software Asset Report
Hi, I was looking at the reports side and i couldn't find anyway to print all my companies software asset. I.E. What is in use and what is free. Microsoft Visio Total 7 Installed 5 Free 2 This would need to be a full list of all software assign as assets to all Workstations. I've found a screen with some of the details i need on which is located at Software Summary but this screen doesn't have all the information i need and i can't find any where to print this information has a report. (I seleted
Exchange Server & ServiceDesk
Is it possible to set up ServiceDesk through Exchange server? We have just changed from a POP3 / SMTP email system to Exchange server and now we cant send replies to anyone who uses ServiceDesk. Thanks.
Where are the SLA violation reports
Hi all, Is there a pre configured SLA report in Service Desk? Ive had a look around and can seem to find it however the web page mentions it? Thanks Brett
Running OpMgr, ServiceDesk and DeviceExpert on a single host
Folks, I've been tesing the apps I am interestedin, namely OpManager, ServiceDeskPlus and DeviceExpert, one by one. Now I am trying to run all of them on a single machine, and that's where I ran into a large number of problems. First, it looks like each of the apps contains a copy of httpd, tomcat, and mysql. Second, all of the apps seem to run off of the same port :8080, Third, mysql would not run if there is another version is already installed on the system. The rest of the problems I related
OptUtils 3.2, SP2 stopped working
My OptUtils has stopped working for some reason (I can't recall any system changes within the last few months. This is a Windows 2003 server, SP1 with latest updates). I pulled this information out of the "wrapper.log": STATUS | wrapper | 2006/12/06 09:46:26 | Launching a JVM... INFO | jvm 5 | 2006/12/06 09:46:28 | [Fatal Error] :1:172: Content is not allowed in trailing section. INFO | jvm 5 | 2006/12/06 09:46:28 | org.xml.sax.SAXParseException: Content is not allowed in trailing section. INFO |
Technical Support
Hello, Im testing Application Manager and i'm facing the following issue: when i add a monitor(ie : an Oracle database )the host which holds it is added too automaticaly as a server monitor. We don't want so, then: How can we manage to keep the database monitor when deleting the server monitor added? Cheikh DIAGNE
Can't get the server version from anonymous user on WLS8.1
Hello everybody, I'm trying Application Manager 6.0 with WebLogic 8.1 sp3 on HP-UX. As stated in a previous topic: http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000003285132, I didn't set the following parameter -Dweblogic.disableMBeanAuthorization=true. But, unfortunately, I have got this in my server log file: <ExecuteThread: '2' for queue: 'weblogic.admin.RMI'> <<anonymous>> <> <BEA-000386> <Cannot get the server version, the request was from an anonymous
Replys from a Client
Hi to all Why a customer cant Reply or doesnt have the Reply button to respond a request when they login in the SelfService Portal whit their User and Password? Did I missing something? Thanks Daniel S.
Can *other* users log into AD Manager?
hi, quick question. Can *other* users log into AD Manager to change passwords? My secnorio is that i work in a school and want staff to be able to change student passwords by themselves , however after using delagation tool in AD manager, i have noticed that user's cannot log into AD Manger (i thought tha 4.1 supported multiply login's?). any comments would be very helpful. cheers, Aaron
Password Reports
Query and report all user accounts that don't HAVE passwords...can i do this? David Albright
start opmanager
hi after i install ip manager dan then i start op manager with script and iget error error creating database and error starting mysql daemon plese help me to resolf this error thank
Network Interface unit - Bits or Bytes
Can I please confirm the unit that is displayed when measuring interface traffic, is kilobits per second, or kilobytes per second
Device Association to Notification Profile - not retained!
Since recently upgrading from (6002?) to 6011, the way that notification profiles and device associations have changed. When i edit my email notifcation profiles; it does not reatin the Criteria of the profile. i.e. each time i edit, i have to retick the desired criteria boxes. And then on the next screen, where you assocaite the devices, all devices show in the 'not assigned' column! It does not retain the selected devices. This used to work find, i could take devices in and out of the profile.
BLOCKING IP
I want to use Op Manager for blocking IP's. How can I do that. If anyone knows please help me. Thank you in advance
ShutDownOpManager.sh
I've tried it, but it doesn't work for me in new 6011 version. It worked before. This is what I get when I try to run ShutDownOpManager.sh: [root@border bin]# sh ShutDownOpManager.sh admin <password> Usage: java StandAloneShutDown [-h host] [-wp webServerPort] [-rp rmiRegPort] [-tp tcpPort] [-u username] [-p password] Usage: java StandAloneShutDown [-h host] [-wp webServerPort] [-rp rmiRegPort] [-tp tcpPort] [-u username] [-p password] quitting
prevent desktop and switch alarms
In the MSP edition, is it possible to prevent alarms occuring when a desktop is down? Also, I would like not to recieve alarms when a port is down on a switch. Is that possible?
OpManager is not starting
Dear Freinds, I am new to OpManager. I install OpManager on my linux machine successfully. Now when i try to run script to start OpManager a mesg appears "Failed to establish connection with web server. Gracefully shutting down OpManager" and it shutsown OpManager. Also i want to know how we monitor servers and how to add machines to opmanager for monitoring. Please reply soon...... Regards
NFA Report Discrepancy
When compiling a custom report, NFA isn't reporting the highest bandwidth percentage utilization for the time period specified. Instead, it is reporting the highest bandwidth utilization ever reported to the server. For instance, the graph shows a utilization of ~10% which is correct for the time period, but the data directly below shows ~42%. This conflicts with the visual representation of the data. Has anyone seen this before? I am performing throughput testing and this discrepancy is corrupting
why report chart delay 10 minutes
hi, I think NetFlow Analyzer is cool, but the report chart flow curve is delay about 10 minutes. Why? Is NetFlow configuration not correct in Catalyst Switch 6500 ?
Making sense of trap messages
I have loaded the vendors trap mib and OpManager shows them under SNMP Traps but when a trap come in all I get is the follow... iperiaAlarmWarningApp is received from x.x.xxx.xx with the following related information : sysUpTime: 0 hours, 0 minutes, 0 seconds. , .1.3.6.1.6.3.1.1.4.1.0: .1.3.6.1.4.1.4016.3.3.0.3, .1.3.6.1.4.1.4016.3.3.100.1: 7000, .1.3.6.1.4.1.4016.3.3.100.2: soft As you can see this tells me nothing, is there a way to increase the length of a trap message that is displayed and why
Repair DB MSSQL
Hi, I have a question.To repair a MSSQL DB, I must use a repairdb.bat ? or another thing ?. I have Opmanager over windows 2003 server, with Build Number: 6010 Thanks. Diego.
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