Acknowledge versus Clear
Hello,
We've noticed in the course of our testing that Acknowledging an issue will not stop the escalation process. Is this intentional, and if so, is it configurable?
Some issues take longer to fix than the escalation time, but we dont want to clear the error and just have it pop back up every X minutes. We feel that we should be able to simply Acknowledge the message and that should in-turn stop paging.
Is this a configuration option I'm missing?
Thanks,
Pete
We've noticed in the course of our testing that Acknowledging an issue will not stop the escalation process. Is this intentional, and if so, is it configurable?
Some issues take longer to fix than the escalation time, but we dont want to clear the error and just have it pop back up every X minutes. We feel that we should be able to simply Acknowledge the message and that should in-turn stop paging.
Is this a configuration option I'm missing?
Thanks,
Pete