I'm currently reviewing this product at the moment and I'm looking at the Knowledge Base at the moment and was wondering how others have made use of Topics?
I look after a number of clients and was thinking I'd create a folder for each and then relevant sub folders and control what client can get access to what folder ut there doesn't appear any controls for that.
How have others made use of this facility as not every solution is suitable for each client (you may have differnt ways of working for each one).