WMI Problems - Access Denied
Hi, We are currently evaluating OPManager and have had great success up to a point. I have been able to add and manage several servers except for one which is our Exchange server. Regardless of any steps followed I cannot get any WMI Resource Monitors to work. I still get the "Access Denied" error. I have followed extensive documentation on WMI troubleshooting and the troubleshooting steps available when you follow the link (located next to the error on the top of the page). As well as searching
TimeSpent Query Report
Hi all! I need a query reports that gives me the following information: RequestID, Requester, Title, Technician, Created, Completed, TIMESPENT I need the report separated by groups and the custom reports although gives the timespent report, doesn't have the group filter. I use MySQL and Linux. Tks a LOT. Thaiz
Technical Assistance
hard for me to describe since I have no idea what I am talking about. I i8nstalled App Manager to hopefully fix an error I think is associated with MySql which I also do not understand but need to use. best way to describe the application is to let you see how is it expected to work at <http://stations.swcast.net/dave90000>; when I am "on the air" I get Warning: mysql_pconnect(): Access denied for user: 'root@www150.isitetech.com' (Using password: YES) in /home/.sites/48/site10/web/common/db.php
Report Possibility Question
My company is currently in the market for a NMS system and OpUtils seems extremely versatile and useful. The one thing we are looking for is to be able to generate a report that would give an uptime percentage for a specific switch/router interface over a given period of time w/ exclusions such as: Router Gi1/1 99.9% uptime over 90 Days, downtime occurred at X:XX am on X/X/X. So far none of the packages we have looked at can come with this data, I cannot find something which makes me think OpUtils
Applications Manager 7.2 released
Applications Manager 7.2 (Build No: 7200) has been released. Some of the new features are: - WebLogic Integration Monitoring - Java Runtime Monitoring - File System Monitoring - Failover Support for Enterprise Edition of Applications Manager - Script Monitoring Enhancements - Table support added - WebLogic Monitoring Enhancements - Out of the box support for JMS (Java Message Service) and SAF (Store And Forward Queues - only for 9.x) - IIS Monitoring Enhancements - Website stats added - Oracle Monitoring
Active Directory Availability
Active Directory Availability report
Problem with Categories & Sub-Categories on SDP Version
We've been experiencing problems with the Categories on SDP Version 6.0. I thought it was on my end until I tried the same thing on your demo site and I experienced the same problem. On your demo site I added the category "E-Mail", and sub-categories "webmail" and "Outlook". To those sub-categories I added the items "Can't Login" and "Experiencing Errors". When you open a new request, select the categories and the sub-categories, then try to select the Items, the Items are not available. The browser
Database Connection
How do I connect to my SD database through something like XLS or MS SQL - is there a copy of the db schema so that we can write our own queries?
SD+6 email fetching but no request
hello, I am trying SD6 and i configured the email fetching feature. After SD+6 pops messages, i can see the logs of mail server delivering the messages, but no new request appears in SD6 is there something new to configure? Is there some log to send to you? regards, Fred
SDP 5507 backup problem
I have a problem with SD+ 5507 on W2000server. Backup is not created. Trying to create this from command prompt I see: C:\AdventNet\ME\ServiceDesk\bin>backupdata startTime Mon Feb 05 12:59:38 EET 2007 rootdir .. Directory where the backed up information will be placed is : ..\backup 05.02.2007 12:59:38 com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO: rootDir :: .. 05.02.2007 12:59:38 com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO: netutilsData :: {RELEASE={version=5.5.0},
SD+6 installation
Hello, I have installed SD+6 on a Windows 2003 Server, but if i does not run? ....page not found... what is the way to install SD+6 ? does i need MYSQL or MS SQL? or comes the database withe the installation like in SD+5? does i need a webserver or cames it withe the installtion?. regards
You need a CREATOR view!
When this software was developed, a very important detail was left out. You need a view/filter for agents to monitor requests by the CREATOR!!! When you have multiple technicians/help desk agents, its very important for them to monitor ALL the requests they have created themselves. Right now, technicians/helpdesk agents can view requests that have been assigned to them or ALL requests that have been created regardles of who created them. How does a help desk agent monitor their own requests (created
Report of all alerts
How do I run a report of all the alerts generated by Opmanager (6013) in the last month?
Business View alert
In business view it is showing a site as in the red crictical, but nothing in the view is critical they are all clear, and also nothing in the infastructure view is crictical either. Wondered if there was fix for this or that i was doing something wrong. Any help would be appreciated Tom
'Hide group from Exchange address lists'
Hello, I'm currently trying ADmanager Plus v4.1.0 and I was trying to bulk modify Exchange 2003 Groups. I could not find an option to Check/uncheck 'Hide group from Exchange address lists'
Question about the Windows domain scan
Is it possible to do the scan without create a folder into c:\Documents and Settings\ with the administrator name?? Thanks for your help... Gilles
New Service Install Alert
Finally got approval from leadership to begin testing with Event Log Analyzer. Most impressive! Very happy with the automated reports and generation features. Is there a way to have an alert based on installation of a new service? In my looking through the various menus and options, i didn't see it. Such a feature would be excellent.
Enterasys Support
I am very interested in testing NFA for use on our network, but we are a 100% enterasys shop. Is there support available for NFA on enterasys gear? If so, how do we go about enabling it. Thanks in advance!
Script on Windows
I need to run a script (.sh and .bat/.vbs) in Linux and Windows Server. My Server Application Manager is Linux. In Linux servers, works fine. But, in Windows Server, i get te message: C:\teste.bat Failed The script does not exist. But te script is there, on the path indicate. Thanks for help. Nex
SMTP service is not running in smlslu02:25
I'm a new user that evaluate the product I try to config the SMTP server under ADMIN tab but I receive this error: SMTP service is not running in smlslu02:25 my internal exchange works why I can send and receive email. the SMTP service is up can you help me?
Link request to other request
Hi, Currently we are testing SD+. i was wondering if it is possible to link a request to an other request. for example: we have a Exchange server crash. This crash i report inside ServiceDesk. During they day we get several requests related to this server crash. is it possible to link these request to the one reported by us? regards, Jeroen
no VPN data from checkpoint R62 logs
We are using checkpoint NGX R62 and everything seems to be working fine for all of the traffic except that there is no VPN data showing up in the reports. I checked our firewall to make sure it was accounting the information and it is so I can see all of the information and the correct columns are selected. Any other ideas why this would be happening? Thanks in advance!
load average and jobs in a minute - please help
System Load Specifies the number of jobs handled by the system in 1/ 5/ 15 minutes with its peak and current value, and current status. can someone please tell me exactly what this means as the defnition is very unclear. does this relate to jobs processed byt the cpu in a minute ,jobs waiting to process , entire queue length or something else .. I need to qualify these results with my management and I am having trouble Best regards Lee
Sort contract
Dear all, I have hundreds of contract, is there any way to sort the contract in certain order (such as alphabetical ). Also when I search contract, it is not sorted.
Feature request
0) "Authentication: NTLM" method to enter HelpDesk whould be VERY useful. 1) Requiest must "fall" to technicians NOT in state OPEN. State "OPEN" (IMHO) is for state when technician is already working on solution of the problem. When new request arrives to system or technician it must be in state WAITING 2) Ability to assign person to inform when request is CLOSED. Exactly, technicians MUST NOT have button "Close", but button "I want to close". Then responsible person receives notification that technician
Preventive Maintenance
We have set up a schedule for our PM task for once a year - Jan 5th. The system is generating a task every month on the 5th instead of the one day a year. We received it on Dec 5th.. now in Feb 5th..
Allowing requestors to change level after ticket creation
Currently in SD+ version 5, requestors cannot edit a ticket after it is created (specifically, they cannot change the level). Is there a way to configure SD+ 5 to allow requestors to change levels on tickets they created? If not, is this possible in version 6?
service desk upgrade?
Hi Is there a date yet for the next service desk upgrade? It was expected at end of December.... Kind regards
not showing IN Traffic
Hi guys :) i'm using Netflow Ananlyzer 4, i've configured netflow on all interfaces in router, but on FastEthernet0/0 interface it's not showing any IN traffic OUT traffic is properly shown on Serial interfaces OUT its showing only icmp traffic. This is very strange problem can you please help me out? Regards Shriraj Agashe
re-opened request alert
Is it possible to send a alert to admin/support rep when a request is re-opened? THanks, VC
Unable to insert primary mail server record....
After restore from backup e-mail server settings are lost. When I'm trying to add em again, I receive the following error: "Unable to insert primary mail server record.... " Tried to remove record from MailServer table, but it didn't help. I'm using MS SQL 2000 as DB Server
Making resolution required
Is is possible to set the system in such a way that it will close ONLY when a resolution is entered for the request? Thanks, VC
changing contact person on request
How can I change the contact person for a specific request. The customer is asking to change the request to another person. Thanks, VC
Netflow Analyzer auto shut down
Hi, I met a weird problem, which is my netflow analyzer will auto shut down. my OS is windows server 2003 R2. Actually, there are two different shut down situation, the first one is Analyzer suddenly can't catch any data. And status of interface show "down". The second one is all application is out of service. I can't even open netflow analyzer web interface from my IE. Please help me to figure if there is any compatible issue with Netflow Analyzer and Windows 2003 enterprise edition (with very clean
Checkpoint logs
I was going to install the Firewall Analyzer on our checkpoint log server (instead of a remote server). Will the firewall analyzer be able to just look at the log directory (in real time... not just importing) so I don't have to set up all of the lea configurations and so forth? Thanks in advance!
Auto assign a techician
Hi, I need a way to auto assign a technician when a support case meets a certain criteria. E.g. from a certain e-mail address or if the e-mail contains special words.
Knowlege Base Queries
Is there a method that can be used to find out what items users have been searching for in the knowledge base. We believe it can be useful to find out what topics are the most interesting to end users.
Licensing and Yearly Renewal
I would like to understand a couple of things that I am having trouble finding in the forums. 1) If I buy a license for 5 tech's do I need a license for each outside user, i.e. not the techs but the requestors in the office submitting tickets? 2) If you buy an anuall license and choose not to renew the next year is the software disabled? I need to make sure we are not getting cornered into a system by the way the license is implemented. Best Regards, Scott
Is it possible to link Purchace Orders to requests?
Is it possible to link Purchace Orders to requests? It would just make sence if you needed to order a replacement part to resolve a request that they be linked.
SLAs - Time To Respond vs. Time To Resolution
Hello SDP Support, I am currently evaluating your application. I have a question regarding the SLA configuration. We're having a situation here where we have 2 SLAs per Request Priorty: Time to Respond (TTR) & Time to Resolution Plan (TTRP). EG: Priority: Severity #1 // TTR: 15 minutes // TTRP: 2 hours Priority: Severity #2 // TTR: 1 hour // TTRP: 6 hours Priority: Severity #3 // TTR: 4 hours // TTRP: 1 day Let's say we have the following possible Status for a Request: - New - Acknowledged (Responded)
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