Upgrade to SD6 or Not
Dear all, We have been running on SD5.5 build 5002 since it was released and it is stable. There seems to be some minor problems upgrading however what is everyones opinion is it worth it yet for the additional functionality or wait another month or so to ensure that most issues have been resolved. Cheers Brett
Does MailArchiver Plus support E2K7?
Does MailArchiver Plus support E2K7?
Questions & Suggestions for Improvement (Long)
IMPROVEMENT I would request a finer grained AD workstation scanning scheduler. The reason for this is that we manage a number of domains scattered around the globe. In order for the domain scanning to work I need to be able to set at what time of day the scans should be performed, otherwise the chances are that most workstations in several domains are shut down, hence no data is collected. IMPROVEMENT When additional fields are added for requesters they can be changed by the requesters themselves
Hard Disk report generation
I have created custom report for Inventory and included all the fields, however, I am unable to locate a way with which hard disk space, model and capacity are also shown in the report. I can view hard disk details in workstation scan, but not in reports. Please help
My Tasks BUG
Hi, I think there is a bug in My Tasks section. When there are many tasks, they are shown like in the attachment. I wonder what the window would look like if there were 100 tasks?! Thanks. Gabriel Gearip
Google Maps Integration - Documentation
Hello Support Team and Users of OpManager! I want to know, where is the existent documentation about the Goggle Maps Integration? In what manual I can found this information? At now, I just found a example video. But it isn't enough to show to customers. Thanks in Advance. Regards, Ren� Oliveira rene@inspirit.com.br
Technical Support
application is not detection tomcat 5.5 sandip
default Log In To
we have a few different workgroups and domains detected by service desk. we have AD login enabled. All of our users and using our main Domain lets call it Domain1. When a user or tech first pulls up the service desk web interface their are selected with a login to drop down with serveral choices -- Choose -- being their by default. What i would like to do is have it set to Domain1 by default. is their any way to do this?
netflow examples?
I need a example of netflow, source codes best! For after i studyed the example about get and getnext, i found that if there was a example about netflow based on matrix,it would be great!
Installing Probe (MSP OpManager)
Hi everybody! I'm installing the MSP Probe version in my client's server (I already installed the Central server in my Main Office, and I created the Probe file, etc), but when I go to the web page :(https://servername) I've got this error message (see below). I did the installing 2 times, but the same problem. This is a Windows2003 SBS, and I tested other Probe in my site, with windows 2003 R2, and it works fine....somebody has any idea what could be the problem??? thanks!! Jose B. ----------- Internal
Feature Request -- SLA for 'Response Time'
Evening, One more thing that would be great to have - is an SLA rule for response time. For instance -- We have SLAs that will require us to issue a response within X number of hours for a P3, and a Resolution in X number of hour. All of our P1/P2 (or Sev 1/Sev 2) issues must be sent to On-Call-Phone staff after hours, not email/web forms. As such, we aren't worried too much about those (we do not even currently allow customers to log such tickets in our existing Web portal) as our customers are
Feature Request: Purchase Order Attachment
I would like to be able to scan in my invoices and attach them to a Purchase Order.
Time Spent & Report
I have a report that is created to give me total count of requests, total time spent, and average time spent by technician. The problem I have is the report will only work if I have a tech specify time elapsed for each ticket. I would rather not have to have this happen because after you close a ticket under Requester Details a field pops up with Time Spent. This has the accurate time that was spent on the ticket without having to enter the data. Where does the Time Spent under Requester Details
Customize Notification Templates
requester as well as technician receive an automatic notification as any transactions occurred but unfortunately the link to the portal is not correct, I tried to customize the notification templates but in vain. can anybody help to configure this setting properly to allow requester/technicain to open the Requestelink properly?
SD+ Mem useage seems to have leak (in tomcat server?)
Hi All, I have our installed version of SD+ on a vmware virtual server, that virtual server has 1024MB of memory assigned to it. with 2 cpu cores (quad box) I have noticed that after around 2-3days the memory usage useage goes upto 1.55GB , I restarted the service and it freed up all of the memory (useage went to 182mb) , now the server has been running for around 1-2hours and the memory usage has creapt back up to 575MB and is still going up infact by the time i had finished writing this post it
Scheduled Backup in SD+ 6
Hi, I'm wondering about the scheduled backup folder in ServiceDesk 6.0 6003. Scheduled backups appear to be running every Tuesday at 12:00 a.m., but I can't find where that backup is controlled. If, for instance, we wanted to schedule the backup to run every morning, or change the location the backup wrote to, where can this be accomplished? Also, we'd like to copy the backup file to tape for added security. Does the backup file contain all the data we would need to restore in the event of a server
Automate Mapviewer for OpManager ?
Hello all, I search a means to automate the Mapviewer, that is possible ? I explain what I want : when a new computer is added in the network, how can I do to add this computer in the business view without use the mapviewer manually ? Thanks for the answers. Seinen.
Disappearing tickets
When I assign a ticket to a technician, I can no longer see the ticket at all unless I type the ticket URL into the web browser. I can not search by the ticket number as it comes up "no requests found," but the ticket is clearly there. Out of three users, I am the only one with this issue. Any ideas?
SDP 6006, Question Marks in Solutions
Hi! After I upgraded SD from 5.5 to 6.0 almost all of my solutions have red question marks instead of blue. Is that a problem or just a new color? The reason why I ask is all the way to SD 6003 I couldn't search in keywords like I could in SD 5.5. But now with SD 6006 it seems to work. /Thomas
Mail server stops fetching mails
Hi, Im running the last patch of servicedesk plus and I have run into mail server problems. After a couple of hours the mail server dosnt any longer fetch e-mails from the mail box. When I look at it it says its running and when i restart it, it works for a couple of hours again. Regards Boru
Disk I/O Statistics in HP-UX
Hi, can i view a hp- ux servers with this monitor.?
OpManager 7 on ubuntu 6.06, fail to start
Hello, first: does opmanager runs on ubuntu 6.06? I installed and configured, but at start it says: Failed to establish connection with Web server. Gracefully shutting down OpManager. I copied the lib from backup but is the same. The script StartWebServer.sh does NOT exists. Any help please? Thanks in advance
Responded Date; status not updated
Hi, I am testing the 6.001 build as we are looking for a new system to support our external customers. So far the product looks good but there is one small issue, I cannot seem to get over. With all my created issues, the Responded Date keeps returning "Not yet responded". So far I have done the following to try and get this status updated: - Created internal note - Created external note - Send an e-mail to customer using the Reply button on the issue - Updated some request parameters like Status
Duplicate Records when running Requests Reports
It seems that when a request has a resolution that exceeds 255 characters the software creates duplicate entries in the database. The remaining characters are placed in the resolution column. If 255 characters are added to the second entry, then a third is created. This is problem when running reports on the number of requests, because the count function uses the number of records that are return as the "Number of Requests" value. This value is incorrect if one or more requests have long resolution
Technical Support
I am using the trial version to see what and how "Application Manager" will work. I am trying to put a threshold on a Linux Monitor for Disk Space. Lets say, I want to throw an Alert when the Disk Space is equal-to or greater than 70%. I don't see a Disk Utilization threshold and I tried to create a new one, but I am not sure how thresholds are tied to system counters. Any help would be greatly appreciated? I will also put this in the forum, hopefully, someone can help me understand this. Thanks
More Fields from AD
How do I, or is it possible to import more fields out of Active Directory rather than the ones currently available. We'd really like to be able to import the "Office" field out of AD so we can have the location of staff.
Problem with Cisco devices after IOS upgrade
Hello, we've a problem with our cisco switches since we've updated the ios (firmware): after rediscover of an updated device, opmanager didn't find the correct interface (fastethernet/gigabitethernet) I've deleted and readded the devices, but still the same problem. after readd, same problem with the interfaces and in some cases the alarm profiles still exists on the readded device ->how can a completely delete a device from opmanager?? i've tested the cisco switches with new opmanager installation
Remove License from screen
hi haw i can remove the License from the technicians screen :?
Updating ServiceDesk Plus
Just a quick question about updating ServiceDesk Plus :). If I select the green "Download ServiceDesk Plus Now!" button from the webpage, will that always contain the latest hotfix? (i.e 6006). If not, do the hotfixes need to be applied in order? (i.e 6001, 6002, etc) or does the latest hotfix contain all previous hotfixes. :)
Monitor Server Connections or Sessions?
Is there a way to monitor the number of active sessions (or connections) to a Windows 2003 server? This is not an active directory domain controller either... it is a webserver. Thanks for any advice or help... Scott
Fetching mail from Exchange 2007
I am trying out this software during my research to find something that we can use at out company. We are an SMB and we are looking for a good, robust Help Desk tracking solution. I have been very impressed by your software. The layout is great, the navigation is smooth and the features are excellent. The only downfall that I can see is that I am not able to get the mail fetching to work with our Exchange 2007 server. I am not sure if it is something that I am doing wrong or if it is not possible.
Custom Report For Tickets on Hold
Management at our company really love reports and statistics. They would really like to see a custom report that tells them the exact date/time the ticket was put on hold (timer stopped) as well as the number of days the ticket is (was) on hold. It is easy to generate a report that tells us the tickets on hold, but we need something specific to track exactly when the timer was stopped (ticket put on hold) as well as the timeframe the ticket has held the status 'on hold.' Can you help us please? Thanks
URL Availbility report
Hello, I need help to build reports. I want to set up a script, which will, allow me to creat a report for a specific period. For exemple, URL report for the day before, last week or last month . I need to creat these Availbility reports as follow: First: report for each URL second: report by grouping some URL Who can tell me how to do that or in what mysql table can i get this information. NB: It's possible to get the Data base Model? Thank you. Kem
Pull email from Exchange 2003
We're having an issue getting service desk to pull email and to send email from exchange 2003. POP and SMTP are disabled on the mail server. Service desk shows only incoming pop and imap setting,s is there anyway to pull email from exchange :?:
95 percentile calculation and more
Hi, 1. Could you please explain in more details how you calculate 95 percentile? It seems to be not correct and you taking in account only active samples during reporting period - the correct calculation should take in account all possible samples even if there is no traffic at measured time. For instance when calculating 95 percentile for weekly report and using 1 hour table we have 24*7= 168 time intervals so you should sort traffic samples for this interval in descending order and the value corresponding
Unknown User ?
The USER field shows as unknown on every report. How do I link this to active directory or anything else to populated the column? Or am I misunderstanding the use of this field?
Using a pre-existing version of mySQL
Are there instructions for configuring PMP to use an existing version of mySQL instead of the one included? Running the two concurrently causes PMP to not start.
Historic data gone/missing!
Hi all, We are running Opmanager for over a year now without a lot of trouble, but this morning when I wanted to open the statistics for a server I received: Status Message Unable to find the object: Hostname This was the case on all of our devices. So I figured, maybe the application just needed to be rebooted, so I restarted the services. After that when logging in I received some corrupt tables so I ran repairdb.bat. Now I was able to log in again and I was able to open a device page without the
OpManager 7: Start Server Error: libdb-3.2.so: Cannot Open
Hello, I just successfully installed the OpManager 7 beta into a linux CentOS 4.4 box with 2 gigs of ram, and dual Intel CPU's. When I attempt to start the OpManager server (sh StartOpManagerServer.sh) though it fails with the following error logged into stderr.txt file. /opt/Adventnet/OpManager/apache/bin/httpd: error while loading shared libraries: libdb-3.2.so: Cannot open shared object file: No such file or directory Any ideas? Thanks.
ServiceDesk Plus v6.0 - Product Documentation
Hello, The product documentation found on your site (http://manageengine.adventnet.com/products/service-desk/help.html) seems to be related to Version 5.X, if I'm looking at the filenames: >> AdventNet_ManageEngine_ServiceDeskPlus_5_Help_AdminGuide.zip >> AdventNet_ManageEngine_ServiceDeskPlus_5_Help_UserGuide.zip Do you have updated version of this documentation that reflects the content of Version 6.0? If yes, where can it be downloaded? If no, when do you expect this documentation to be available?
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