ServiceDesk Server fails to start
I'm having some trouble with SupportCenter Plus. Repeatedly have rebooted the computer, uninstalled and reinstalled the software and to no avail ServerDesk Server continues to fail to start. Some times it will fail at an early stage usually around "Server Container Started" and sometimes it will get even further that and will then fail. Any help greatly appreciated. I have this installed on my local XP Pro computer for testing purposes.
Reports - when change filter from AND to OR changes all line
Hi Support, I am trying to create a report that shows Request status is not Open or Closed AND Category is Bug or Wishlist OR Level is Resolved OR Priority is Critical When I add the filter lines and choose what I would like the status of the line to be, either an AND or an OR it changes all of the lines For example I add the first line as above with AND selected I add the second line with AND still selected and the line is shown as an AND Then I add the third line and before choosing Add Filter
Exchange Reports
Exchange last Logon reports. Michael Hamilton
total transfer
In OpManager 7 I'm looking for a way to know the total traffic transferred per month. I only see the graphic per month/week/day with peaks and megas transfered per hour, but not a report with the total of GB transfered per month(or any period of time) of the device. Is there a way to do it? Omar
Completed vs Closed requests
Hi, If I log on as a customer, I am presented with a number of views for my requests. Now I am wandering what is the difference between "My Completed Requests" and "My Closed Requests". From the User Manual I learned that My Completed Requests is To view all your requests that have been attended to and closed So what is the difference between Completed and Closed and what is the trigger for either one of them? Thank you, Sandoor
MSP pricing
I see there is a new pricing model for MSP. I have purchased the MSP edition and paid full price previously, will you honor and support the purchased software? Also, will I be able to buy addons at full price without the subscription? thanks
Due Date on Request
On my request there is no where for a user to enter the due date, however after the request is received by the system the there is a due date column. Where did this due date come from. Is there a way for it to show up on the request entry form so the user an change the due date? I am using 6008. Thanks
SDP Service fails to start at reboot
when i reboot my server that runs SDP, (Server2K3), SDP does not start as a service. Launching the command manually works fine though... my system logs show: Event Type: Error Event Source: servicedesk Event Category: wrapper Event ID: 100 Date: 7/17/2007 Time: 1:11:57 AM User: N/A Computer: VSCRP-HELP Description: There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up. and then... Source: Servicedesk Category: wrapper EventId: 100 Description: Event Type: Error Event
Show/Hide fields in request forms
How do show or hide fields in the default request form, or when using request form template, for a technician so that when filling out a new request, those fields do not appear?
adding solution field to reports
Can the solutions field be added to reports? If not, can this be in the next release if so, when will the release be available. Thanks
Memory Utilization FREE BSD
i am querying .1.3.6.1.2.1.25.5.1.1.2 to get used memory but sum of output is morethan total memory. but OPManager showing correct memory utilization can somebody pls guide how OPManager calculate memory utilization
New ServiceDesk Beta version
Hi, I�m testing the new Beta version from Service desk, our company(UPC Netherlands) needs a new management tool. Have installed the Beta version because that is the only one with Support Service and Change request. First impression is very good but still some things must be add/ fixed if we can use this. I write here some questions, i hope you will answer them soon. Within the first 4 days we will migrate from IPC support centre to a new tool but that tool is nothing like this nice software you
Duplicate entries when importing requester data from csv
Hi I am using service desk plus trial version. I have imported requester data from csv file. When updated requester data instead of overwriting existing data duplicate entries are created. Any help?
Moving the location of atatched docs storage
When you install service desk plus it places the default storage location for atatched docs on the C drive, generally I wouldn't put apps, data or file storage on the same drive and I want to move the location of the atatched docs, any one any ideas on how to do this? support haven't come up with much so far!!!
import from csv into assets
Hello - I have just installed the beta version of service desk and have an issue with the import from csv option in the Asset area, it gives the error pasted below. Any ideas? Also, can you please email me a .csv template file so I know the correct field names etc... email is petera AT mhs.org.uk thanks Pete HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.util.MissingResourceException:
support availability
I am considering purchasing SDP and implementing it here where I work. Can anyone tell me how well they support their product? I have e-mailed the support help mail address a couple of times, but have received no replies - which makes me a little leary. Any advice would be appreciated. MB
Sub category
I am using Service Desk plus 6 build 6010. I can add as many sub categories as I want through helpdesk customizer, but when I create a new request, the subcategory field only shows me 3 options. Is there any limtation about the number of sub categories per category?
SWITCHPORT MAPPER(ERROR)
HI, i have few problem with switchport mapper utility both in ver:6 and 7 of opmanager , i have install new cisco 2960 swithes switchport mapper doesnot work on them..IT GIVES ERROR BRIDGE-MIB IS NOT INSTALL how ever i m able to discover all of them it monitor it without any prob. and i m able to see trafic and all, switchport mapper do work on all the switches install before and i have seen configuration of the switches its the same. while using the OPUTIL utility using tool switchport mapper it
Ability to Customize Report Graphs.
When generating a disk space report graph it shows the amount of disk space as a bar filled with a certain amount and either green, yellow, or red, depending on the percentage of the disk full. It would be nice if it was customizable at what point these disks individually turned green, yellow, red. For example, it might be fine to fill a 10 TB disk up 95%, but not a 10 GB disc. Also, perhaps the disc is 90% full (say a 20 GB disc with only 2 GB remaining) but its a static disc - no changes are made
Back up and Restore didn't copy over threshold settings
Hi again, We just moved the software to a different system and all the devices migrated over just fine using the back up and restore process, but an automatic report we had, none of the past reports were brought over and neither were all of our threshold settings? Any ideas? Did I do something wrong? we would like to be able to recover from a failed server very quickly by re-installing the software on a new system and using the Backup .data file to restore.
Which Dell temp is OpManager monitoring with default probe?
I apologize for this lengthy question, but this is extremely important: What device temperature is the built in OpManager dell temp probe monitoring? My assumption is whatever Dell's OpenManage is reading. For example: 1) On PowerEdge Server A I look at OpenManage and it is reading the actual CPU temp with a max threshold of 80c. 2) On PowerEdge Server B (different model) I look at Dell OpenManage and it is reporting on the ambient temp of the system board, with a max threshold of 42c. Server B isn't
Build 6010 crashes
Hi guys, I am currently testing build 6010 but I am getting unexpected server crashes. The wrapper.log shows something like this: ERROR | wrapper | 2007/08/01 12:10:10 | JVM appears hung: Timed out waiting for signal from JVM. ERROR | wrapper | 2007/08/01 12:10:11 | JVM did not exit on request, terminated STATUS | wrapper | 2007/08/01 12:10:16 | Launching a JVM... INFO | jvm 4 | 2007/08/01 12:10:26 | This evaluation copy is valid for 28 days INFO | jvm 4 | 2007/08/01 12:11:22 | Unclean shutdown of
How to add list of customers in SD Plus
Hi Geeks, I'm using the online demo version of the SD Plus 6. Please could you let me know, how to add new list of customers in SDPlus. [ Background - The Service provider has one centralized desk, which attends calls for hardware assets from different customers. Here I would want to maintain a list of customers, who are availing the service from this Service provider ] I see that there is Organization details, but this is for the orgn, which owns the service desk. Look forward to replies. Many thanks.
OpManager 7 Upgrade Path?
OpManager 7 was released sometime around a month ago. As I recall, the upgrade path was to be released at the end of July. It is now August. When can we expect the upgrade path? David.
Custom report failing after SD6 upgrade
Hello, I have just upgraded to SD6 following the instructions as per the website, and now I cannot run a rather important custom report. The report contains a custom request field, I have tried running the report without this field but it still fails. This custom report is used to track and charge purchase requests so it is very important this problem is resolved. How easy is it to go back to SD5? What PD ifno do you require? Many thanks
Snort Alerts
I am wanting to know if there is a way to monitor the alerts generated by Snort IDS that are being sent to a MySQL database. I have it sending them through syslog-ng for now so I can see them inside the Evenlog Analyzer, but it is not very efficient and not easy to read. Nor does the application separate the alerts based on level of severity. Is this something that will be done in future releases? Inother words, can I create a separate database within MySQL for snort, and have the Evenlog Analyzer
NetFlow Analyzer Data Storage Pattern
Hello, Attached is the data storage specification in NetFlow Analyzer Professional and Professional Plus Edition.
why I recieve wrong OID when I define a custom monitor
help: I define a custom monitor, the snmpOid is .1.3.6.1.4.1.188.0.0.3 but I find openmanager send oid .1.3.6.1.4.1.188.0.0.3.0 to my application. not the oid .1.3.6.1.4.1.188.0.0.3 I am confused, thanks!
Question on AD Scan and Saving settings
Quick question: when I set up an AD scan and enter the settings it runs a scan which is cool. Question is when I set the scan to run on a timed sequence does it save that scan, because when we go to the edit the scan all the fields are empty again and we need to re-check everything. Thanks Michael
SNMP in 3COM routers
Hi All, I am using Opmanager v6.0. I have sucessfully added our core cisco router but failed to add branch 3com routers. Calculation of uptime becomes diffiult as i m unable to apply time restrictions to individual router. When i add it at port 163 it adds the router as a PC in place of Router. Do i have to do some extra setting in router or Opmanager. Please let me know Regards Hitesh Raul
Mail stopped fetching on Friday night
I seem to have a problem with mail fetching. SD can send mail OK, but incoming mail is just sitting in the mailbox and not being fetched. I have about 7 replies that should be getting added to existing requests but they're not being processed. (I haven't altered the subject lines) Mail fetching is RUNNING, password and protocol etc and mail address are right I've restarted SD services Does anyone have any ideas why mail wouldn't be getting fetched? I am running SD 6008.
Monitoring Event Logs on ISA 2004
Hi, I am trying to add my ISA Server 2004 on the list on EventLog Analyzer. However... 1) I cant get a positive verification using any administrator accounts. Access denied code is 0x800706ba, which correct since the server is a firewall. 2) From the list, if I click Scan Now, it gives me an icon saying there's a problem connecting to the server. What ISA server rules should I create to make this successful? Thanks, Stock
logon details screen
If i click on the don't show logon details again on the login page nothing happens and I get the following error box Line:54 Char: 3 Error: Object dosent suppor this property or method Code: 0 URL: http://statler:8080/ I am using IE 7 version 7.0.05730.11 Anyone know how to fix this, i don't want to publish this to my organisation with the administrator details showing.
DB2 over AS400
Hi: I have been writing you because I have to add to Application Manager a DB2 running on AS/400, you have explain me what to do but I have some doubts yet: Is it necessary to add a user in �System i�, If yes, which privileges or characteristics must have it (specials autorities, command line, etc)?. About the connection, it will be by ODBC, if yes, which characteristics must have it?. If I call by phone do you have assistance in spanish? What time do you attend by phone? Last time you write me,
Migration Pack Status
Just wanted to see if there are any updates on the 6 to 7 Migration pack? Thanks.
Error view alerts
Can't view alerts, here is the error message that I get: [ServletException in:/framework/globalAlerts.jsp] com.adventnet.customview.CustomViewException: Exception : GDS Exception. 335544335. database file appears corrupt () bad checksum checksum error on database page 14066 while processing request' Pleaes let me know what to do. Thanks, Mark Kraus 732-346-6799 mark.kraus@lvmhuspc.com mkrauser
ServiceDesk receives cant send e-mails.
I have ServiceDesk configured to send emails but, when the mail is to be sent to an outside mail address, it receives a mail informing that there was an error. Sample notification error: ------------------------------------------------------------------------ Undeliverable: [Pedido N� : * 85=?UTF-8?B?ICpdIDogRXJybyBpcnJlY3VwZXJhdmVsIGdlcmFsIGE=?==?UTF-8?B?byBpbXByaW1pciBkb2N1bWVudG9z?= Descri��o Your message To: info@alflora.com Subject: [Pedido N� : * 85 *] : Erro irrecuperavel geral ao imprimir
netflow on Cisco 6513 with SUP720
Hi Experts We are having two cisco 6513 switches with SUP 720. One with IOS 12.2.17d-SXB11 and other with 12.2(18)SXD7b. I have configured netflow in both the switches. The switch with IOS 12.2.17d-SXB11 is working fine and I am able collect netflow statistics for both in and out where as I am using the same configuration with my other switch with IOS 12.2(18)SXD7b, it can only recive the netflow for in but not for out. So what do you think the problem might be , is the configuration has to be changed
Unable to access the ITIL demo, itildemo.servicedeskplus.com
I am unable to access the demo of your SD+ enterprise edition.
Security Alert from the Webbrowser
when i access over the WebClient to the Central Server i get the following Security Warning... The Security Certificate was issued by a company you have not chosen to trust... Do i need a Public Trusted Security Certificate for this Server?
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