Support for Kerio Firewall
Hi. I'm very interrest to analyze the log of 12 gateway with kerio winroute firewall installed. There's a metod to customize the grid of the syslog importer ?? I attach a log sample. Thanks In advance of the log i post to you, there's another 12 level of log with a variety of firewall reporting system
IE7 crashes at logon
new pc just built with IE7 and attempts to connect to sd+ logon page results in IE7 crashing (do you want to send error report) same pc was previously able to connect with IE7
Notify technicans of overdue status
I'm wondering if there is a way to notify the technician when their service request goes overdue? I see there's a way to escalate to others looking at the SLA. But I want to just notify the tech handling the issue as a reminder e-mail, either when it goes overdue, or when it is about to. Is this possible?
uploading an inventory CSV causes service to fail
we have a problem where when we upload a IT inventory CSV it crashes the service so severely we have to restart the server - this is problematic the server has other duties in an effort to continue things along we tried to uninstalled v7 but it says there's an Installshield ikernel.exe can't find which stops the reinstall - I am at this point unwilling to manual start removing entries in the registry to get this working... i believe this is a very generic error message so therefore we are in a fix...
Asset State Change - Without having to assign user
Can anyone advise how we can go about getting all the devices that have been detected in an AD scan into the asset state of IN USE please. The AD scan has nicely populated the Asset list. Then used AUTO ASSIGN WORKSTATION options to they have the user assigned that last logged in, which is as I want it at present. However they all have an Asset state of In Store. If I select the devices and choose CHANGE STATE I can change to IN USE, however then the next screen comes up asking me to assign users.
Asset Auto Assign Workstations
I have possibly been confused over the Auto Assign Workstation function as I thought it had worked. However On the Asset page it is stating 166 Unassigned Workstations. I choose Auto Assign and have list brought up in 50's and assign them. I get teh green progress bar advising it has assigned them, and a green notification status at the top of teh page, advising it has been done. The list however doesn't change, so I move over teh page to the next 50 and repeat the exercise. Once complete I come
Asset and Component Interaction
Feel a bit dense even asking this, but here goes anyway. What is the intended relationship between Assets and Components? Sort of assume that in a typical environment that a PC base station would be an asset, and by example the peripheral items such as keyboard and mouse would be components. I'm not so worried about low cost items like mice, but am about TFT screens, so would that be expected to be an Asset, it has a significant value, or a component? Then you have things like Broadband Routers,
CSV IMPORT
HI.. We have SP 7.02 imstaled and i'm tryng to import 100 users via a csv file.. Everytime I choose import i get a message that reads" Please recheck, only CSV file is allowed".. I have saved the file as a csv from excel many times.. what am i doing so..
Contracts Notification Period Only 60 days
It seems that you cannot exceed a 60 days notification period of contracts you load into SDP. We have some contracts that are based on a 90 day notice period and as such I would actually want to 'remind myself' of the contract end early enough prior to being able to enter contract renegotiations without missing my opportunity to serve the supplier notice. I therefore suggest that the notify option is increased from 60 to 120 days ?
Default Request Filter
Hi, We would like to set a new default on the request filter. currently the default is "open requests" which makes loading the page time consuming in a busy helpdesk enviroment. please advise how we can default to "My open Reuquests" etc. Thanks Marc
Upgrading: Instructions, Most Stable Build?
I'm running SD 5.5.0 build 5507. I'd like to upgrade, as I'd prefer to use SQL, but I can't find any documentation on these things: a) Which version I should upgrade to (i.e. which version is the most stable release) b) How to upgrade to that stable version without losing any of my current data c) Which upgrades will be covered by my licensed version. I have an academic license since I work for an university; I can't find information on which upgrades are covered by that license. Also, I know that
Windows service monitors down after v7 upgrade
Hi, I wonder if you can help? I have just upgraded opmanager from v6 to v7. The upgrade appeared to work ok, however since then, the majority of my windows service monitors ar showing that the service is down. This is occurring on all monitored devices, and the majority of services are reported as down. So far I have tried the following Restart of server and opmanager services Repaired database Deleting and adding in services Deleting all services from all servers, and adding in again All of the
Multiple alarms triggered for no apparent reason
We have had at least three instances now where OpManager starts calling out multiple devices as unavailable for no apparent reason (including the server OpManager is installed on!). When this has happened we have restarted our OpManager server to resolve it. Unfortunately, this generated 60+ pages to multiple technicians after hours each time. This happened at least twice on version 6 and now has happened again since our upgrade to version 7. Any suggestions where I should start in diagnosing this?
custom reports 8 am 6 pm monday -friday
HI I am trying to set up a report that will run on the first on the month and will show the last months uptime for all server Monday to Friday 8am -6 pm How would I go about this?
service monitor rename
In Opmanager 7 GA is there any way to rename a monitor? I added the free desk space monitor for the c: drive and it called it Free Disk Space in GB-C:\ Label: Serial Number e4de4ed9. i would rather it just say Free Disk space on C:
Running FW Analyzer and OpManager on the same server
Will FW analyzer and OpManager play nice if they are running on the same server? I know there are a few issues with other AdventNet products running on the same server as OpManager.
OpManager 7020 - Use of interface instead of node?
Hi there! Where I can change the SNMP Query type from node to interface in the current OpManager version? In the "old" V6 the created custom monitors were listed in the opmanager_graphInfo.xml but in the V7? I create a new Device Template with an new performance monitor and apply it to a specific device from which I want to query SNMP values (temperature sensor). But this performance monitor don't seem to emerge in any config file. In the OpManager V6 it was necessary to do these change in the xml
Restore of the OpManager Database doesn't work
Hello I'm using OpManager 7 (BuildNumber: 7010) and i've got a little problem with the Restore of the Database. It justs stays for a longtime (over 1 hour) at "Please wait ! Restoring in Progress....................." and doesn't finish. OpManager is running on Windows 2003 Standard Edition (on an Virtual Machine based on ESX) The .data File is about 60 MB. 've got about 300 monitored devices in the database. Does anyone know whats going wrong?
mysql-nt.exe stops working
Hi all. We are experiencing problems today with ServiceDesk. It won't stay up and we are having to restart SD every ten minutes or so. The error on the server indicates "mysql-nt.exe has encountered a problem". SD has been running fine for months now, has anyone got an idea why it might start falling over now please? Thanks in advance.
Userenv event not showing username in event body
Hi Is it possible to show the user Column information with each Event. We have a specific need with the events Userenv (1506, 1511) in the application log, because they event body text doesn't show user information. Thanks /Jesper Graff
I wnat to get remote Server "CPU Utilization" with
Dear Sir : 1. in opmanager server "cmd" do "cscript cpu.vbs 172.16.37.106 Administrator chio123" I get data "CPU0 5" look picture 1 ==> http://img524.imageshack.us/img524/4087/33582802xe9.jpg 2. in "webclient.snapshot.password.changelink" set 172.16.37.106 server user&pass look picture 2 ==> http://img77.imageshack.us/img77/1866/75583688vc4.jpg 3. get "webclient.snapshot.testlinks.testresults" ==> "webclient.snapshot.testlinks.monitordown" look picture 3 ==> http://img166.imageshack.us/img166/3172/29612487zb3.jpg
MSSQL Query to report on Business Rule assignments
Hi, I want to link request categories to the category criteria held within a business rule I've written which places requests into a specific technician request group (for email notification) based on the request category. I also want to link the group assignment information to this same query to provide a big picture and document how the business rules work for my organisation. If you can advise me which tables hold the following, I may be able to work this out myself: 1) the business rule information
How to Monitor MS SQL Server Agent
What is my process to monitor the SQL Server Agent and not just the Server Service. TIA
Version 7003 Released
Version 7003 has been released and the list of issues fixed in this update are # Html formatting not maintained while replying to a request # Users not listed in alpha order while creating a CAB # Clicking delete workstation in list view throws an alert with "Undefined" as value in French language # Left side links are missing for the first time when logging in with a language other than english. # Unable to edit request using inline edit [Professional and Standard edition only] # PO which is sent
New build release
what is the timeline for the new build release? also, what are some of the new features?
Script Monitor
Hello, I seem to have a problem adding a script monitor to a remote location. I use Telnet (server has local system account logging credentials), but it just returns a "Could not establish a session with the host. Kindly check the host information." message. Any idea why this is happening?? Thanks
When opmanager probe capability
When will opmanager MSP edition inherit full functionality of opmanager 7 ?
Userenv event not showing username in event body
Hi Is it possible to show the user Column information with each Event. We have a specific need with the events Userenv (1506, 1511) in the application log, because they event body text doesn't show user information. Thanks /Jesper Graff
Can't clear an empty alarm
I have one server in OM that has a "ghost" or empty alarm that will not go away. I have deleted & re-added the device, updated status, rediscovered, but within 10 minutes the ghost alarm is back again. See attached image for proof. Can someone shed some light on how I can resolve this please? OM 7010 with MSSQL backend.
Windows Vista Enterprise
Dear Sirs, how can i query the domain for Windows Vista� Enterprise.. I see only Windows Vista� Business..? Breg. Stefan
Does access stop after 30 day trial?
I have configured an instance of SD+ V7 at a client and they are in the process of obtaining a licence for the product but it's been over 30 days since we installed it and when we try accessing the site thru IE7 we simply get a IE cannot display this page error. Does access stop after 30 days and if so how do we go about installing a licence?
Exception while trying to add new PurchaseOrder
One of our ServiceDesk users received the following error when he tried to save a purchase order he had created: _______________________________________________________________ FAILURE :Exception while trying to add new PurchaseOrder. Please report the problem to the system administrator, with the Error Code - 1,191,520,254,119 _______________________________________________________________ I've contacted ServiceDesk support about this, but so far haven't heard anything back. Does anyone know what
Downloading version 6
Hi all. I want to know if is possible to download yet the version 6 of SD+, because in version 7, i am not able to change language into spanish. Thanks
OPman 7 Intergration With Device Expert
Hi, I have followed the process to ad on Device Expert in Opmanager 7. i have copied the file server.keystone to a local folder (local to OP7), i can test and it can work, but when i then go to a device and attempt to access the runnig config i get a blank web page. Can you advise......
OpManager 7010 Traceroute tool
I had reported a problem with your built in traceroute tool in version 6, it only shows the few lines of a traceroute which makes it useless and was told it would be fixed. The problem still exists in version 7, just go to actions and then traceroute under a device that has more than 4 hops and you will see the trace only shows 4 lines. When will this be fixed?
Unable to see interaces devices for some swithces
Hi, I have some problem with few of our switches.. using OpManger 7 All our switches are configured the same way and they all are HP. However, when I checked some of the switches I can see the Interfaces without any problem. I have already run the rediscovery and selected all the ports "add" Selected Interfaces will be added to the device. Continue? OK message " interfaces added successfully When I refresh the screen the message is no interfaces are there for this device. Any suggestion would be
OpManager 7 does'n find network
OpManager 7 does not find network like 10.15.0.0/16 if i try to discover range from that network and find some devices in network map 10.15.0.0 appears dimmed.
HP switch problems
I have interesting switch problems after updating from v6 => v7 build 7010. We are using only HP switches, and I have tested the below situations only with HP 2848. Please notice that all the problems came after update, everything worked fine in OpManager 6. I could not find the way how to remove CPU Utilization threshold rule generated in OpManager 6, it still was in normal state even if I removed the values. Well, I removed the whole CPU Utilization monitor, but I could not add it back. No errors
remote syslog-ng server exporting logs to EventLog Analyzer
I thought you could use Eventlog Analyzer with a log server aka syslog-ng that is hosted on another server? In addition I have having a hard time creating reports for Cisco Devices. Is there no pre-defined Cisco Reporting functions? Any Help would be great. Jaime T-Mobile
Monitoring Switched on Class C from Class B
I have 2 Cisco Catalyst 2950 Managed Switches on the 192.168 local network and My OpManager system is on a 10.0 network. Using the Device Scanner Wizard it was able to find the switched or appear to find them, but now it is saying they are down when they aren't Any suggestions or help to get this working would be great thanks.
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