Table Display on Crystal Report
I have created an ODBC connection to the database and I am using crystal report to generate reports. But when I establish connection NO TABLES ARE DISPLAYED IN CRYSTAL REPORT. Can some help. I have looked at all documentations and followed the step, but tables donot display. Thanks Emmanuel EPA Region 7
SD6 Email Fetch Error - Connection timeout
Hello, We have just started to experience an issue with service desk (Build 6010) where the email fetch fails. It last imported at 10:40 am. We have stopped the fetch, and pressing SAVE displays the error: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox. We have restarted the machine that SD lives on but this didnt resolve the issue. The log serverout0.txt has the following entries: [13:18:21:597]|[03-17-2008]|[SYSOUT]|[INFO]|[18]|:
Reopened requests report
Hi Does anyone know how to do a report on reopened requests. This is quite important as highlights the number of jobs that need to be reworked but cannot see any of the built in reports that can do this. Have looked at creating a custom report but you do not get an option to report against the requests history. Any help would be greatly appreciated. Regards Mike
Unable to fetch Managed Object details when adding URLs
Everytime I add a new URL monitor, and confirm the submission after configuration, the screen does not refresh... it just leaves a blank screen. The URL monitor is listed, but when I click on it, I get the message: "Unable to fetch Manage Object details for the object : <url monitor name>" <url monitor name> = any name I've entered when configuring the URL monitor. Any ideas? Derek
Another bug! Import users via CSV loses department setting
How the hell does AdventNEt testing procedure work? Do they even have one?? I have just imported over 400 users into SDP 7011 by using the import from CSV option, as well as updating peoples departments (Just changing department from one to another) However, I have just got inundated with calls, to say that those users who used to be able to see all requests from all people in their department, to say that they no longer had this functionality. I can confirm that the users who had this option ticked,
Amending Change Request default field names
In the new change form, there are two field titles: Scheduled Start Time and Scheduled End Time. I would like to rename these to Date completed in Dev, and Date completed in Test. Can anyone tell me how to go about this please?
No notification or very late email to Watched Forum topics
Vinu etc, could you check for me please on the notification to watched topics when a post is made. I received a notification to Ken (Paces) note, at 20.52 last night (GMT) after his post at 20.47 on the SupportCenter 7.0 Released post However I seem to be missing posts from yourself, like the one logged at 8.57 this morning, on the same post the time now is 9.46. I'm not sure why this is but I find this happens a lot, even to a point where I don't get them at all and find posts I am watching have
Allocating Licenses - best practice / how-to?
This is a good time to mention that I have had no formal training on this software and would appreciate anyone pointing me towards a best practices guide or a worthwhile manual. The official manual I saw seemed kind of worthless but maybe I had a previous version. I'm using the latest build. I scanned a PC that had a piece of software on it that I wanted to manage. I found the software and set it to manage. I told it that I had 30 licenses. I don't know the difference as far as SDP is concerned but
SDP "Created Date" is an hour behind
We have build 7011 and could use some help in fixing the time in posting tickets. The server we have it running on is the correct time. Is there a patch?
Report- Option to Separate reports into different files
When doing a report on say "closed requests per account" it would be really handy to have an option to split the report into different files so that that each account will have its own file.
Time sheet Approval module
It would be great to have a timesheet section which shows all submitted time sheets with a billing status that is separate to the request status. The request is closed from a technical stand point but not from a accounting perspective. The idea is that the management/accounts team will have a list of all entered time sheets for a period and have a simple approve/deny button that will approve the time sheet. They should have the option to edit the entered time sheet, weather it be the wording etc.
Enhancement Requests - SLA Reports - Time period of monitor
Hi, I am evaluating the Application Manager 8 version and I can't seem to find a way to do a few things (or find them on the forum) so I thought I would ask or put them in as an enhancement request. SLA's, where/how do I setup reporting for SLA's - I wish to have monthly SLA reports automatically sent to me, but I cannot find a way to do this. Time for monitoring, so far you can alert on <=> a threshold, but you need to incorporate time into the equation; for example. You want to monitor a CPU threshold,
SupportReps able to also be Contacts
In a large, enterprise IT organization, you will have multiple IT departments create support requests for each other. You will have the Server Management group request of Network Admin static IP addresses, DHCP settings, VLAN changes for servers, etc. You will have the PC Admin group requesting to the Windows Domain Admins changes to computer accounts. In any sizable IT organization, you will have SupportReps needing to submit tickets, as themselves or on behalf of their respective departments, to
Recently Logged On Users Report
Can you add please Logon To Column , to the Recently Logged On Users Report I would like to know the last machine a user logged in. Thanks
Reporting Question
Hi, I was wondering if it is possible to get graphs included in the Scheduled Reports. If I go manually into one of our routers and select the main outbound interface, I get a nice graph showing the troughput, but in scheduled reports, I just get a Max and average value in a text field. Another issue we have is with the graphing itself. For some readon OpManager seems to detect the same interface again, but during polls it will always return a 0 value for any traffic information, making for some
PERFORMANCE MONITORS NOT ALL WORKING.
I AM RUNNING OPS MANAGER 7 7024.i HAVE ADDED 8 SERVERS SUCESSFULLY. However only one is giving me the performance monitors.All the systems have snmp running.This is a trial verson and I would like to get to work to justify buying it.I just want the disk,memory and cpu gauges to work. Any help would be great. Thanks,
Application Manager server Monitoring Tool in load Testing
Dear All, I am performing load testing of an web based application, whose application server is of Jboss 3.2.7, database server - SQL Server 2005 and using HTTP Services. Please let me know how this tool help me in monitoring Jboss 3.2.7, SQL Server 2005 and HTTP URL performance while doing load testing. What performance metrices can be used for load testing? How i integrate application manager for server monitoring in load testing? Please let me know. Nurul Khan
The Application Manager Hangs sometimes
I`m using Application Manager for 1 year to monitor my Tomcat Application server,and i`m using Cisco Agent(IPS)on my webserver and Application Manager server. Every single day my App Man hangs and I don`t Know the reason(I mean the specific monitor page does not refresh until I restart the ManageEngine Service),please give me the list of WINDOWS programs and resources that App Man uses,then I can set my cs agent,not to terminate that resources.Is wmiprsve.exe one of them? Please help me with the
Email Notification (multiple notifications are possible ?)
Hello I have configured two email notification alert for two different machines, but the problem is that, it notify just once, I monitored it appoximately two days, the alert became critical for two days but it generate only one email notification. So my question is that the notification would be done once or is there any time break for other notification or there is some other sonario. I am using AppManager 8. The second problem is that in "Monitoring Information" panel the threshold value remains
Changes to Dial-In Tab once enrolled
We have discovered this little tib it. We have been having an issue with users not being able to VPN into the network. In our environment, it is controlled by A.D. Normally on the Dial-in tab, our users are set to "Control access via Remote Access Policy". However, we have seen users get reset to "Deny Access" on this tab once they enroll into ADSelf Service. Has anyone else ever seen this? One fix we can do is set a GPO (which we will do) but are there any other fixes out there?
no email notification from probes on eventlog error
hi everyone, i don't receive email notifications from my probe if there is a eventlog error. but i don't have some idea what can be the reason for this. mailconfiguration is ok and working with other probes ? does the probe send the mail directly 2 the mail server or does the probe send the email-notification 2 the central server and the c.server will forward the message to the mailserver ? thank you
Restrict Interface graphs on a per-user basis?
We are monitoring a Cisco 3550-48 switch for interface utilization on all ports. What I would like to be able to do is create a new user in the system and restrict that user to view only specific switch ports. Right now, I can restrict a user to certain Business Views, which can have Devices assigned to them, but this won't really accomplish what I need since the switch has multiple customers plugged in to it. Is this possible to do? If not, please add this as a feature request. Thanks.
Allow technician availability chart to show morning/afternoon rather than entire day only
In the 7.5 release of SD we are promised a Technician Availability chart, which is a good idea. However, it currently doesn't allow us to set a technician as available in the morning but unavailable in the afternoon or vice versa. I think this would be useful.
Ok
Dear Support, Caould you tell me how to clear the alerts in my applocation manager Ibrahim
Monitorig Aplications in Tomcat with ManageEngine
Hi, I have a problem, I have a Tomcat Server Aplications, into I have 12 aplications Java Web, and I need to know the memory utilization for each aplication Java Web into this server. With this product is posible monitoring aplications
SD+ Fails to start after Daylight Savings
Monday morning, SD+ fails to start or stay running after DST. :evil:
Exchange used disk space mailbox (N/A)
hi! i haven't information about used disk space in MS-Exchange monitors (Information Store Mailbox Monitors). I have every informations about Exchange except this one! Why
netflow auto-report generation
Hi AdventNet, Just a few suggestions, can you please take a look at the following: 1. Allowing us to change the text that gets sent to the customer in an auto-generated report. 2. Using External E-Mail addresses is a bit hard, we have to create contacts and distribution lists as Netflow scheduled reports sometimes fail with external E-Mail addresses in the destination. Is this a known issue? Regards, BlueFire
Netflow is broadcast?
Helo, I am using netflow im my full transparent network. Today I taked cognizance of netflow comunication betwen server and router is not jus betwen netflow server and router but also everywhre in my network. How is it possible? Or where is the problem?
Network Scan for Cisco devices + AD passthrough
I have am in the process of deploying SD+ 7, build 7011. There are two issues I have. Firstly, when enabling Cisco passthrough, I am prompted with a pop up window asking me for login credentials and then taken to the SD+ login page. I was at first unable to login and eventually had to loginto my SQL server and execute a query to disable SSO following which I was able to gain access to SD. We use IE 7 and run a server 2003 environment with the SD+ database on SQL 2005. Prior to executing a query on
Import Description Field in Active Directory
In Active Directory User Import, is it possible to import description field in Active Directory into SDP custom field as well? So far, I can check that SDP AD import support following attribute User Account, Email Mobile Department Title
Service Hour Custom Definition
Dear all, In Version 7, there are only 2 choices of Service Hour. One is 24 hours Another one is to select some weekday from Mon to Sunday and specify time slot. If my service hour is defined as follow, How can I define it in SD7 ? Monday to Friday 08:30 - 19:30 Saturday 09:00 - 13:00
Cannot change engineer name and email address
Hi, I have 5 engineers (I am the admin) and I cannot change my email address which I really need to do. When I log in as another engineer (who I also made admin) and goto "Support Reps" and then edit my account, the software crashes. Even after a clean reboot of pc and server and emptying IE cache, I cannot edit my details. Please help Thx
send eventlog error after x-times if error found
hi, i have some errors here where i wount just be informed if the error comes more than x-times.. is this possible ? ignoring error x-times after ignored error x-times send blast out error message? regards chris
scp instead of tftp ?
Hi, I just started to play with DeviceExpert and I'm really impressed so far ! The only thing that I didn't find is a way to transfer the config in a safer way than "tftp"... We usually do something like "scp username@123.123.123.123:running-config /tmp/Router.conf" to fetch the config from the router to our management server... Is there a way to do something similar with DeviceExpert ? Any other workaround that we could use to avoid having the config traveling in clear-text ?
list of predefined values for fields when creating users
Ability to pick from lists for fields when creating users. Ex I'm creating a user and there would be a list for titles (job titles, and any other fields) I can pick from. I would be able to edit the list of course. vtomas
Request time
When I look at Requests start screen I see date, time, title etc. The time is formated with AM and PM, but when I go inside a request the format is in 00-23 like we have in sweden, is it poosible to change the start screen time format?
Reports
When I choose this week (10), i get tomorrows date 10/3 until 16/3, week 11. I live in Sweden and the week starts at Monday. If I choose last week it says this week, week 10 3/3 - 9/3. If I choose today it says the correct date.
Monitoring IBM Devices
How can i monitor IBM BladeChasis, IBM Total Storage (DS4000) by opmanager
Support Rep isolation
Hi, I'd like to have a support rep completely isolated from anything but the group they're setup for. I've done this though group and role management successfully execept for one thing. The support rep can still see the license link and view who the program is licensed to and how many licenes are active. Also, the user has the option to click the Browse button and 'possibly' apply a new licenese. Is this something that I can remove from the support reps view with another configuration setting? Thanks,
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