AdventNet 24/7 Support? SDP Restarting All the time
Here is a quote from your web page (
http://manageengine.adventnet.com/support.html)
Calling AdventNet Support
You can call AdventNet Customer Response Center for logging and resolving any technical problems. This Center is operational 24 hours and staffed by experienced and knowledgeable product specialists. They are accessible at:
++1 925 924 9500 and
++1-888-720-9500 (Monday to Friday)
Well, I called this morning 9am Australian Eastern Standard Time. No support there. Just being diverted to someones mailbox.
Since applying SP12 Hotfix my SDP keeps restarting. In other words, it starts up, and then about 10 seconds later, tries to launch a second copy, and 10 seconds after that, again, and so on. I have to kill the java.exe and mysql-nt.exe tasks to stop this happening. At present SDP is unusable.
Why advertise a 24/7 support centre when it clearly isn't and a customer cannot get any support?
Calling AdventNet Support
You can call AdventNet Customer Response Center for logging and resolving any technical problems. This Center is operational 24 hours and staffed by experienced and knowledgeable product specialists. They are accessible at:
++1 925 924 9500 and
++1-888-720-9500 (Monday to Friday)
Well, I called this morning 9am Australian Eastern Standard Time. No support there. Just being diverted to someones mailbox.
Since applying SP12 Hotfix my SDP keeps restarting. In other words, it starts up, and then about 10 seconds later, tries to launch a second copy, and 10 seconds after that, again, and so on. I have to kill the java.exe and mysql-nt.exe tasks to stop this happening. At present SDP is unusable.
Why advertise a 24/7 support centre when it clearly isn't and a customer cannot get any support?