autoClear
I have a problem with autoclear traps had the same fields OID enterprise, GT, ST everything, but one field in TRAP PDU - fltfield if fltfield=1 then is's a problem - Critcal, else fltfield=-1 Clear could i get different severity and auto clear them.
Please tell me
I want to buy notebook, please give me advice to choose what better. Apple MacBook Pro (ZOEC002P1) vs Sony VAIO VGN-AR61ZRU Why you think about this notebook? Excuse if I was mistaken section.
On-Call Rotation Calendar/Notification
We would like to see a calendar system added that would have the ability to show who is on call for that week as well as have it shown on the homepage with contact numbers when a user logs in.
Push surveys
In addition to the automated survey options, it would be incredibly helpful to have a "Send Survey now!" button which can be used to distribute your current survey to an e-mail address of your choice.
Request to allow custom reports
Customized Reports would be an excellent feature. Jason Donoghue
Sending reports with zipping it
Hi, all! I'm using Event Log Analyzer 5. I created the report schedule. But attachment file didn't come to me. Because file was too large. And I want to receive the zipped report file. But I don't know where is configuration file? How to config? Thank you! Cheers, Erdenejargal
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Keep me signed in
Hi Everyone, We have just upgraded to build 7015 this week and since doing so the "Keep me signed in" function is not working for logon credentials. Any ideas? Cheers, Mike.
problem edit notification
Hello, when i try to edit criteria in Junk notification filter i receive the following message: FAILURE :Error while fetching the Filter Rules Details. Please report the problem to the system administrator, with the Error Code - 1.213.098.598.621. can you help me with that? We are using V 6010 MSSQL thanks Oliver
Rename Server
Is it safe to just rename the server that ServiceDesk plus is installed on or do some steps need to be taken before renaming? I'm running MSSQL 2005 Express on the same box. Patrick
autocomplete list for request creator
Hello, The drop-down autocomplete list for request creator suddenly not showing technicians name , only requesters !! what is the problem ? Thanks. Tarek
Filter with additional fields
i can't select a value from a additional field on the view filter window, i have to type it. There are some hotfix for this? Anyone can helpme. sorry for my poor english.
Speed not set correctly?
I am new to netflow (great product by the way) and I am not sure how to set the speeds on the interfaces. Do I calculate this by the line speed or the interface speed 100MB? So even though different sites have different line speeds but all the router interfaces are 100BM full duplex I calculate by 100mb? PS> I do not have snmp setup. Thanks in advance.
Purchase Order Approve Permission
Hi SD+ Team, I've a request regarding Purchase Order approve: I see that Approve Role is available only for technicians but not for users. In my case, for example, Finance controller is considered user, not technician: usually he approves our PO, not one of us (IT Techs). Is there any possibility to give SDApprove role to requesters? I think is the same thing like when you submit an approval to some user regarding a normal ticket, do you agree? Thanks Cesar
Service Desk Keeps locking up and will not update
I am running 7011 and it keeps locking up on me and I have to restart the service. I get no errors that lead me anywhere. In addition, I have tried updating to 7012, 7013, and 7015 and it gets to 98% and then errors and uninstalls. I have called tech support. I sent them a copy of my database and have not heard back from them.
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Hotfix 7015 Released
Hi users, Please refer to the forum link for Hotfix 7015 release. Issues fixed in this Hotfix : 1. Issue in viewing the request details of a closed request by requester if any of the user defined field is masked for the requester in the "request form customizer". 2. Error while opening attachments in Request Conversations. For more information please refer to the below link. http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId= Regards, Srikrishnan ServiceDeskPlus.
Traffic Volume per Subnet
Hello, Following configuration of IPGroups (subnets) we would like to compare the volume used by each group. The only function seems to be the "compare" view. However it seems that it is not possible to export all the data in CSV. right? As we have more than 100 subnets we would lie to have a comparison either on the same graph of Top10 for instance or at least a CSV export function of all the data for all subnets. Is this currently possible? If not any disponibility on roadmap? Thanks PS: I use
send zipped report from Event Log Analyzer
Hi, all! I created the report Schedule in Event Log Analyzer. But I cannot receive the report. Because pdf report file is too large. And I want to receive the report file that is zipped. But I couldn't find the configuration. thank you! Cheers, Erelchin
license
I need to know if is possible to change the license that permit 25 monitor to upgrde to a other kind of license, for example from 25 to 50 license. And if yes how.! Thanks renato
Mysql Permissions
On linux, our default installation was done as 'root' and the mysql daemon and all other PMP utilities are run as root. Is it possible to make PMP run as a user other than root? I know in other mysql installs, mysqld usually runs as the user 'mysql'. Any thoughts?
Event Log Rules - exclusions
Is there any way to configure exclusion event log rules? We are monitoring the system and application logs for any errors and warning, which is very useful but it also generates alarms for events that can be ignored. Instead of configuring rules to generate alarms for event's I'd like to see, it would be much easier to configure rules to ignore event's we can ignore. A couple of examples are: When logging into a server via RDP, the server logs errors that it can't install the printer drivers from
Sites in Reports
I am trying to set up reports for workstations and setup a Custom Report. I tried to create a report so that only a certain "Site" was displayed although nothing came up in results. I then instead created a custom report to show all the details of every workstation including the Site field and they are showing as "Not Assigned" on the report. If I go back to the Asset List and click on a workstation it shows the Site correctly. The workstations are assigned to users and the Site is picked up by the
Source and Destination Analysis
When trying to analyze heavy traffic utilization, the destination address is always the router int. This is of course working as designed. Example: If someone in an organization starts a download of a 500MB file, and let's say it makes the router INT jump to 100%, then we see that on the dashboard or on any of the reports. How do I map this back to the original system requesting this? The difficult part of doing analysis with this to is the complete point to point report. Maybe I have not set up
Doubt about IPs Dest,Source - Inbound,Outbound
Hi, I have a doubt I thought was clear for me, but a cliente make me again think about it. If I want to know which server behind de firewall recevied SMTP traffic it would be an DESTINATION IP, and the bytes RECEIVED will be the amount of information. If I want to know which server user more HTTP (as a webpage) then I need to indetify this server as SOURCE and Bytes as SENT? If I have a mail server, behind the firewall, and I want to know how much it sent, if would be necesary to search for sent
addition fields to compare
in trap.parse some fields to check trap GT, ST, trapOID etc could I add another field to compare. this SNMP PDU contains this field. Thank You
Displaying dates
Hi team, Is it possible to change the display of dates in reports to the standard we have down our way? dd-mm-yyyy rather than mm-dd-yyyy Thanks. Cheers, Mike.
Thinking of upgrading from 7008 to ???
Let me know what you guys have upgraded to an from lately and any issues you have encountered. We are happily running 7008, but have 3 further sites in Asia requiring installs, and they will go with newer versions, I would like info on best versions for others so far Warts and all thanks
Configure Delete Policy
I have installed the latest version of AD Manager. I am trying to delete users and all associaited profile directories but I can not find the Configure Delete Policy link. Is it hiding somewhere? I am trying to test it out.
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Values are not updated any more
Hi, I installed OPManager 7102. I discovered my network, added all necessary monitors. It works fine. Today, I checked my monitors and all values showed N/A I tested my monitors, which worked fine the day before and most test did work fine. So the values were updated. When I checked back an hour later, the values still remeained the same. Even when I set the monitoring intervall to 5 minutes, I only had the one vlaue, I got when I tested the monitor. After testing again, I have two values in my reports.
Business View size limit?
What is the max size of a business view? I am trying to add 41 devices and it tells me some of them are outside the background image. I am not using a background image.
7.5 Upgrade
Any word on the date this will be released?
Failed Hotfix update
I tried to apply 7015 to our 7009 installation, the update failed so I tried to uninstall the hotfix, this would not work either. I had to uninstall and reintstall ServiceDesk Plus ver 7009. Now I am ready to install 7015 again but the software shows this in the upgrade manager as being installed even though it is not. Anybody know how I get round this one? Shall I just wait and install 7016?
Help with routing
I'm looking at SDP to possibly replace our current helpdesk. I have all of these created: Requesters (with extra Location field) Technicians (a couple) Categories Regions Sites (Locations) Groups Here's how we route in our current helpdesk. We do not use any kind of dispatch or have anyone manually routing tickets. We route all tickets based on the Category and for many Category + Location. For example, if someone selects this category: HR/Manager/Other Question this would get routed to the Human
"Add Subnet" should allow any subnet mask
When I try to Add Subnet manually, there is a dropdown menu for the Subnet Mask, which only contains common masks. We use variable length subnet masking, 3 of our subnets are 255.255.254.0 and one is 255.255.252.0. Please change this field to be a text input field rather than a dropdown menu, or add all possible masks to the menu. Thank you, -- MB Marion Bates
Merge workstations?
Hi, When using SDP 6 we had entered all of our workstations and other assets, filled in all the details and assigned them to users. These workstations were named using the serial number of the machine rather than the computer name at the time as the computer name can change and sometimes does. The serial number was also entered into the correct place. When we upgraded to version 7, it scanned the network and we now have a LOT of duplicate entries as we have a few thousand assets in our system. There
How do I monitor SNMP?
How do I monitor SNMP. It responds on port 161, but UDP, not TCP, so a service monitor does not work. If SNMP dies opmanager does nothing. How do I fix this. -Adam
Scheduled reporting to harddisk?
Hi all, My customer doesn�t have the possibility to send the reports scheduled by email. This method works fine. But if I create a schedule for �writing to harddisk�, instead of email, I am experiencing some troubles. When I am looking in My Report Profiles and click on Inbound and Outbound traffic is see correct data. When I click on the corresponding PDF is see also helpful data. But if I click on My report Profiles on last generated reports I see �No Data available for the selected time period�
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