Public Summary Page in Applications Manager
Hi All, our support helpdesk has reported that they can no longer access the status summary page on our Applications Manager server. They used this feature to perform quick morning checks without actually logging into the App. I have recently updated to Version 8300 sp3. Was this functionality removed or changed in a previous update? I can't be sure when the service stopped. The URL being referenced was http://[IPADDRESS]:[PORT]/status Many Thanks, Phil. QI[/google]
ServiceDesk HTML Templates?
I created and posted a few HTML based templates for the application. They display perfectly within the app until someone hits submit. THen things get all out of sort. Some of them the table spacing gets messed up, escpecially with FireFox users - then we also see HTML data in the request. (Mostly in the email notification of the request) Anyone else make templates of any kind that work reliably?
Regular expressions
Modify attributes using regular expressions. Set attributes based on other attributes modified with regular expressions. Brian Seirup
Upgrading from version 5 to the latest version w/o data loss
Hello everybody, We have been using the free version SD5 for a while now and it is filled with request that we cannot afford to lose. But as we are growing we have the need for more users etc, so we are thinking of buying the SD7 version. Now my question is; Is there a way to upgrade from SD5 to SD7 WITHOUT losing the data? Any help would be much appreciated! Greetings Joost
Availability Distribution Graph Not Showing
hi, I am using build 7024. On the overview page when I select any date range less than 7 days ( yesterday, today, 12 hours or 24 hours) the availability graph only displays as 'X'. Right click show picture does not work. I'd be happy to know if anyone else has had this problem and resolved. thanks, Lerwick
IPSLA
How can we obtain a trial copy of the IPSLA plugin Thank you Ramzi
Error upgrading from 7012 to 7015
I get this error at 98% of the proccess. I stoped the service, then performed a backup and then updated the software like always, but it fails. build 7012 to 7015. Windows server. Even when i try to upgrade to 7013 or 7014, the same erorr occurs. Look at the pic for more info.
Preventative Maintenance Scheduling
Is there a way to edit the start date/time for a Preventative Maintenance task? As it stands now, it appears that it sets the start time to the time that you last created/edited the task. So for example, I'd like to be able create a PM task today, but not have it execute for the first time until August, and I would also like to be able to make edits to these tasks without it affecting the start/recurrence date. Is this possible?
Scan Switches get this err:"Connection 2 RPC server in
Dear support teams, I use Network scan to scan the switches in my network, and use "public" as communicating string, however, i get this error message "Connection to RPC server in the workstation failed." I also check on "IT Asset" -> "Routers" or "Switches" also cant find any from the list, it only shows up in "Workstation", but this is not "workstation" pls guide me how to get it right, thank you very much sukiangel.
Traffic Quota
Dear all, i have a Q. i want to know how much traffic in or out by specific interface by month . I mean lets say i want to know how much traffic did some devices in my network had make it out throught my network in one month. How can we do this , is there a program in your Co. can do this. Thanks
SQL versus MySQL
What are the advantages to using MySql over MS SQL? It seems some paramters dont work or function well when using MS SQL. Any thoughts?
Using Purchase orders for Non Assets
Ok I am trialling using the purchase module and have a question for you all.... I am raising a p/o for the purchase and install of a wifi bridge so I have 2 assets the two wifi endpoints and lightning protectors plus I also have the professional service charge for the install/config... now for completeness I would like the p/o to detail all the order lines but can't really figure a way to add non-asset type products? what do you all do?
Log files!! too big
Hello I am using version 4.5 oputils on an ubuntu box. my log files are reaching high volume of +1GB....can someone tell me how to clean the log files or decrease this phenomena!! (atleast configure sizes) regards Ray
Can't add additional fields - No error code
Right now, I have 5 of the possible 12 text fields. They are Service Tag#, Express Service Tag, Location, Sim Card #, and Phone #. If I try to add a new one and hit save, the page will refresh and show the new field there until I navigate away and come back at which point it's missing. Anyone have any ideas? I'd post an error code or screenshot but there's really nothing to show. I'm using 7.0 Build 7011.
Contact Login
Hi All, We are just starting an evaluation of Support Center Plus and have a question about new contact information. When a new client submits a new request via email, is there a way to generate a login ID for the client? We have populated the system with known contacts, but from time to time, there will be a need for new staff to submit requests via email, and be able to log into the customer portal to view and track the progress of their request. The confirmation email is sent to the client with
SLA Management
Hi, I've been investigating the SLA management features of SC+, but it seems to be lacking something that my company finds is quite critical. As we provide IT support services to financial institutions, we need to monitor SLAs by 'response time' instead of just a resolution time. Basically, if our helpdesk receives a call from a customer, we log the call, but depending on the SLA we need to respond to the customer within a certain time period. Is this a feature that is already incorporated into SC+?
cant import mib for tempreture sensor
cant add attributes/mib... I can select the MIB for my device from the mib browser and i can see the attributes nothing happends... zeses Roos
Gmail in Opmanager or other
Hello friends. Not very much English, But I want to consult them. It is possible to use algun mail as(like) gmail, hotmail or other one in opmanager ? Thank you Chile
Why no upgrade pack to 6.1 yet?
6.1 has been out for a long time now. Why is there no upgrade pack for existing users yet? Will there be no upgrade path to v7 when that comes out either?
SLA Escalations to $Ticket Owner
When configuring SLA escalation to named technicians all works well. However, when I create one for the "$Ticket Owner" at the top of the list, all seems fine but the escalation details are not saved. Any ideas ?
BUG!! the import log don't support chinese.
first,i save windows eventlog to a file,and i import the file to ela 5,i found the import don't support chinese, all of the chinese depiction is blank.
Uninstall of ADManager Plus
I had admgr plus v4.1.0, I installed patch 4.1.0 sp1.1.0.ppm, I then installed v4.1.0 sp2.0.ppm. I now cannot run admanager plus at all. infact the entire application is gone from the start menu yet the folder and files are located on c:. I have attempted to uninstall from add remove programs but get the following message: "Setup has detected an earlier version of ADManager Plus which must be uninstalled before this version can be installed. How can I uninstall and reinstall a fresh copy ?
ping monitor & paquet statistics
Hi support! I have some ping monitors and i don't have any data about packet statistics. but on the other hand Appmanager collects data about round trip time. I have data and statistics. Why? Appmanager gives this message : "Packet Statistics is supported only if the ping output is in English". In my scenario all pings outputs are in English. Why does not collect data? Thanks & Regards Danielsam
Personal scheduled query reports
Hi, Sinc we've been moving to 7017, our scheduled query reports don't generate anymore. When we try to modify them, there's an error message : "Provide a name for the document". But all our query reports do have a name! Moreover, when we want to choose the schedule type, the screen doesn't change, as if we choose "weekly", we can't see the days of the week to choose. Thank you to give me a solution ! Regards.
search on monitor name
Hi my friend's I want to search on monitor names, is it possible? is exist in enterprise edition or newer version that it is possible ? please help me, :lol:
thresholds
hi, one of monitors was criticals and when I move mouse there, I saw the message :" root couse: response time > 90 (threshold)" in threshold,treshold name of value>2000 is responsetime and threshold name of value>90 is CPU Utilization, but I resieved the error a bout "Response Time", with thanks for you,
more details for switch port alert needed
Hello, I have the following alert for a switch port: Quelle DRENDCA06Z02AA Severity Trouble Zuletzt aktualisiert Jun 10,2008 01:28:21 PM Nachricht Port MSC IPPhone is down I have many, many Ports with the description "MSC IPPhone", and on this stack more then 400. On which port occurs this error? Is it possible to show in the message the port number (like in port configuration) or the port-index??
Backup and restore across linux servers
We are running SC+ 7002 on a linux server We have run the backup script on this main server We have installed another copy of SC+ on another linux server We are trying to restore the backup to this second server (to test that the backup and restore works) However, we cannot get the restore to work. We get the following: root@ubuntu:~/AdventNet/ME/SupportCenter/bin# sh restoreData.sh -c Backup_scp_7002_06_19_2008_23_24.data *********************************************************************************
How to customize the content of scheduled report
Hello, I'm evaluating scheduled report and I saw that I'm not able to customize the content of the report sent. I mean that I would like to add few other information in the report such as Employee ID, Employee type etc and remove some which are not relevant for us. I'm using ADManager Plus 4.2 build 4230. Can you tell how to do that ? Best regards Philippe
Solution for SSO in Firefox!
I just figured out how to fix the SSO issue in Firefox. It turns out it's not a limitation of SSO, Tomcat, or SDP in general, but rather an advanced security setting in Firefox. Normally when SSO is enabled and you go to your SDP site in Firefox, a login dialog box will appear requiring your domain username and password. This doesn't happen in IE as long as the site is in the local intranet zone, because NTLM pass-through authentication (a.k.a. single sign-on, or SSO) is allowed in that zone. Firefox
RUNBOOK
Hi Frndz, what is RUNBOOK and how to use it? Thanks in advance
Stop monitoring now, button.
When a server goes critical, what is the best was to stop it from alerting. Looking for something like a Stop monitoring button, or perhaps a silence alarms button. Any thing like that?
Node Licensing
I meant to add this question to my post about technician licensing but it appears you can not edit a post. My other question was around the standard 250 node license. Does that 250 nodes account for automated discovery through DCOM or is it the max limit of items that can stored in the database (such as switches, printers, jet directs, etc that might be manually entered)? Thanks
Incorrect statistics using AppManager8
We're using AppManager 8 version 8.3 but we're getting statistics which can't be correct such as 106.8 cache hit ratio and -16% total log used. Why would we be getting these incorrect figures? Until these are correct we can't trust anything coming from Appmanager
Any news on 7018 ?
Just wondering if 7018 will be ready this week ?
duplication in Preventative Maintenance
I am having an issue where one of my monthly scheduled PM tasks creates two tickets. The task is scheduled to be created on the last day of the month and is genereated without any issues. However another duplicate ticket is created on the 1st of the following month. We simply delete the duplicate, but this is not working correctly. Any assistance would be appreciated.
"Save and Close" button in 7.x
Hi All, Just upgraded to 7.x...seems like the "Save and Close" button is gone from the resolution page. I guess this was removed with the "automatic close" feature, but for those who don't want to use automatic close, we now have to go through another step to close a ticket. It would be nice to have this button put back in a future patch. Also, I'd like to see another feature added to automatic close. It would be great if a ticket left in a certain status for a given period of time could be automatically
Severity of alerts
Can we set severity of alerts
can i send email from service desk with technician as sender
if i have to send an email to the requester, can it be possible to pick the default email address in the system (say MS outlook email configured) rather than the helpdesk account? eg, if i want to submit for approval, i want the sender to be the technician name rather than the common id for the helpdesk email address? possible?
Backup Schedule
Using Backup Schedule feature (nice item) i begin to understand would be nice to have the possibility to schedule, not only every how many days backup datas, but also in which days run the backup. For example, my situation is a everyday schedule for SD+ backup but is not useful the runnning of SAT & SUN. Is it possible to implement this feature? Thanks Cesar
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