Move users by csv
Hi: I run a report of inactive users then I save this report as a .csv. When I try to move users from one OU to another using the .csv file it gets me the following error/message: The following attribute(s) Display Name, SAM Account Name, When Created, Last Logon Time, Account Status in the header is/are not supported in ADManager Plus. Please contact support@admanagerplus.com to get details about the attributes. I'm in the trial version. Thanks
HTTP Status 400 - Invalid path /Authorization was requested
From time to time, we have users that receive a Tomcat error code upon login. The message says "HTTP Status 400 - Invalid path /Authorization was requested". Once a user begins seeing this message, they cannot log in until I purge their user from the table aaauser--of course, a big side-effect of this is that when a user has been purged, so are their secret questions. I've been trying to establish a pattern to these problems, but have been unsuccessful. The following log entries seem relevant: [14:46:06:874]|[09-05-2008]|[com.adventnet.authentication.lm.Authenticator]|[INFO]|[28]|:
Contacts vs Accounts
We do business with Accounts, NOT Contacts. Invoices go to Accounts, they pay bills, products are linked to Acounts. Contacts come and go, they get hired or fired, they change departments..... But, for new request I have to choose, mandatory, Contacts, while Accounts are automatically populated, but vice versa does not work. For example, person from company ABC calls that PBX extension 234 does not work. If company has 200 employees, should I have 200 Contacts? I have to dedicate the requirement
Password Report
A Password Expiration Email Notice, for those Remote Users who Use OWA through their Outlook.
Password Report
A Password Expiration Email Notice, for those Remote Users who Use OWA through their Outlook.
Email fetching issue
Hello, We are using ServiceDesk Plus version: 7.0.0 Build 7018. I know that past service packs were supposed to fix issues with email fetching getting stopped but we still continue to have this issue. Does anyone know how to resolve this? I have contacted support, but they were not very helpful with offering a solid resolution. The points presented were vague. I look forward to a response. Thanks, Julie
Domain Scann errors
Nearly All of my workstations now fail to scan when doing a domain scan 1. I am using Domain Admin credentials 2. If I copy one of the failed workstation Id's from the Failed list and do a manual scan from the Assets tab it works using the same credentials [/img]
Added ew technician; now will only assign ticket to 1 tech
I am licensed for 5 techs. I just went to add a 5th technician (so I thought) and received an error indicating I could not add more than 5 techs. Up to this point I had 4 named techs that use the system and 1 default Admin which I only used to administer the system. Since it did not let me add 5 real techs I decided to use administrator as the technician; deleted myself and added the 5th tech. After doing this, it appears the system will only automatically assign one technician for the respective
How to disable ALL alerts Temporarily?
Is there any way that all service/server alerts can be easily disabled temporarily without goin g into each and every device and removing an alert profile? This would be tedious and time consuming to have to remove them all one-at-a-time and then re-enabliing them all.
How to add 5000+ Devices
Hi, My problem is I have 5000+ devices to add: 1. Is it possible to add all the devices in a single Opmanager server ? 2. If yes, what would be the hardware requirements & licensing for that ? 3. If not, how to do it? If i install 4 different opmanager servers in 4 different locations, how to make synchronization between all the servers? 4. What would be the hardware requirements & licensing for that ? 5. How to manage all the opmanager server's from a single console? Pls provide me the detail solution
Monitoring ServiceDesk
We'd like to use OpManager to monitor our ServiceDesk Plus system. Specifically some of the internal pages. I have tried passing the parameters extUsername and extPassword in the URL monitor but it does not return the internal page. How can I monitor a specific url in ServiceDesk? Thanks
Monitoring MySql replication
Currently the only way to monitor a replicated MySql server is by setting a threshold on the number of seconds it's behind. What I'd like to do instead, is get an alert if there's an error on the replicant. What's the best way to do this?
Cisco Problems
I am testing the EventLog Analyzer in my environment and have been able to get it to work great on my Windows machines. But, when I try to grab logs from my Cisco ASA nothing goes through. When I click to view the raw packets I get information from the ASA but nothing shows up in the dashboard. Anyone run into a similar issue?
SD Plus Complaints/Fixes Needed
One department unit within our IT Dept has numerous complaints about SD. Some of these are unique and some have been echoed by others in the IT Dept. Our fiscal planning is coming up soon, and the IT director is seriously considering eating the price of SD+ and moving onto another product. I need to know if these concerns will be addressed in upcoming (within the next 6 - 8 mos) releases of SD to give an accurate evaluative reply to my Manager and the Director of IT. The problematic features/requests
Limitations - Sizing - Existing Installations
Trying to evaluate if the ServiceDesk Plus (enterprise edition) would work without issues and performance implications in a company with: + 3000 requesters (AD import) + 150 technicians + SSO via AD authentication + approximately 100 daily requests Would be nice to hear from existing customers regarding their experience on the use and performance of their installations. Or from the product supporters ...
Content variables - splitting contact/support rep names
Does anyone know whether it's possible to add some code to the message templates which will split a contact and/or support rep names? At present evey reply we send out has to be modified so that it doesn't read the contact or support rep's full names, for example: $ContactName, Regards, $SupportRep Would generate: FirstName Surname, Regards, Andrew Herbert What we'd like to provide is: FirstName, Regards, Andrew Is there any way to do this using something like a left$(instr$(" ", $ContactName) -1)?
OpManager Startup Issues?
Dear OpManager Users, We have been receiving some anonymous feedback expressing difficulties in starting OpManager as a service. We have tested the application's functionality in Windows 2000/XP/XP-SP1/XP-SP2/2003/2003-SP1/2003-SP2 and in few Linux flavors. Not sure what is causing this glitch for some users. If any of you have experienced this before, please post the details here and help us understand whats going wrong.. Feel free to also write to us at support@opmanager.com. Do send us a zip of
Switch Port Mapper Enhanced
Dear All, The Switch Port Mapper has been enhanced with the following features in our latest update - build 4409: 1. Option to group Switches and map them separately. 2. Switches in different groups can be scheduled separately. 3. Shows the previous mapping results, which can be downloaded as CSV. 4. Enhanced scalability in handling huge data (with over 1000 switches)The latest upgrade pack can be downloaded from http://manageengine.adventnet.com/products/oputils/service-packs.html We appreciate
Backup problems
Hello Support, I am having problems backing up my SC+ database. This problem started after i installed version 7008.. Ive attached the error i am getting in a text file below.. kindly assist as i am unable to backup my current database..
SDP + Exchange 2007 problem
Hi, I have SDP and Exchnage 2007 installed on the same server. I have problem with sending mails from SPD. Always receiving "Sending notification failed" error. Settings for outgoing mail server are: - Server Name / IP Address: localhost (or 127.0.0.1) - Requires Authentication YES - User Name: DOMAIN\username (also only username) I have tried with real ip address, hostname, localhost address, with and without authentication ... still the same problem. thank you all in advance ! regards, tsw
Unsed rules Report
Dear support, I have configured FWA to view the unused rules report and it successfully fetched the access lists form the my ASA device. but the report only displays 8 of my ACL while there is over 15 ACL configured on the ASA. please advice also i want to know how FWA detects the unused rules
Add Business Service??
Hello, I'm try SDP7 free installation and I don't know how to add "Business Service" in the Relationships of Asstes. Anybody know how to do, if is it possible in free version?? Thanks Juan
RHEL AS release 4 Memory Utilization
Hi, I am trying to monitor my server by application manager. Monitoring mode is SNMP. All details (CPU, Disk, IO, Processes) of server are coming perfect except memory. For Memory, it is showing 99% utilized whereas actual utilization is less then 7%. The detail of the environment is Manager ---------- Application Manager version 8 build 8300 running on Red Hat Enterprise Linux AS release 4 (Nahant Update 5) with NET-SNMP version: 5.1.2 Client (Monitored Server) ------------------------------ Red
Updating the default MySQL root password
ManageEngine Firewall Analyzer 4 Build Version: 4.0.3 Build Number: 4030 Hello, I attempted to update the default (null) root password via the following procedure: 1) Stopped the ManageEngine Firewall Analyzer 4.0 service 2a) From \AdventNet\ME\Firewall\mysql\bin, executed "mysql -u root --port 33336" 2b) "SET PASSWORD FOR 'root'@'localhost' = PASSWORD('mypassword');" 3) Edited \AdventNet\ME\Firewall\server\default\deploy\mysql-ds.xml to include the new password 4) Started the ManageEngine Firewall
Asset Management Issues
Hi, There are some problems with the asset management features where the links are not working in the asset fields. For e.g. I create a IT Asset Printers and added a list of printers in them. When I click on any of the printers to change/update their fields, after which I click on Assets>Printers, it is not showing the initial list of printers. Can you please have a look into it? I attached document with screen shots for your reference. Also for the Software License Management Part, there are 2 questions
RESTORE ERROR
D:\AdventNet\ME\ServiceDesk\bin>restoredata.bat ******************************************************************************** * Restore DB Setup Wizard ******************************************************************************** * Execute Restore DB Utility from command prompt For Windows users : bin>restoreData -c [backup file] For Linux users : bin]#sh restoreData.sh -c [backup file] ******************************************************************************** * You chose to open this
Integration with Eclipse Mylyn
Are you planning to integrate SupportCenter ticket management with Eclipse Mylyn? It would be very useful for developers to have a view of their open tickets from within the same IDE that they use for their daily work. For the present moment, developers have a unified view of: - tasks - bugs (resolution pending) They are missing: - support cases Once this is acomplished, developers can schedule their daily work from a "home page" in Eclipse.
Not seeing ASA traffic even though it is in the logs
Issue: I download a 5GB file but Firewall Analyzer wont see it. ASA: 5510 running v7.0 software 1. I can see the logs in Firewall Analyzer. I go to: C:\AdventNet\ME\Firewall\server\default\archive\192.168.0.253\ and looking inside these logs, I can see two sessions for the 5GB download: <166>Sep 04 2008 18:36:11 192.168.0.253 : %ASA-6-302014: Teardown TCP connection 4292886 for outside:72.247.247.83/80 to inside:192.168.0.2/3562 duration 4:17:51 bytes 971017632 TCP FINs <166>Sep 05 2008 02:17:40
How does FWA know sent traffic from received?
How does FWA know Sent traffic from Received? Below is the Received statistics from FWA. I would have thought it would just show hosts on the Internal 192.168.0.0/24 subnet but it shows a lot of External IPs too eg 203.3.166.2, 120.16.182.128, 120.17.204.227,120.17.57.83 etc I defined Intranet settings in 'Settings' by listing 192.168.0.0/24 as the Intranet of the ASA and it didn't help. Any ideas of how I can sort out the Received traffic to not include uploads to external addresses? Host Hits%
Licence Question
We already have a licence for the enterprise version, but wish to know if that will also cover us for a seperate install for which is to be used for testing purposes only. IE testing new patch releases, working with importing dummy data from CSV/Active Directory. This will certainly not be used for live data
Chart is not generated UCD CPU Load Average
Hi, We recently upgraded to 7201. Client access does improve now but one of the customized monitor for CPU load average (.1.3.6.1.4.1.2021.10.1.3) is not generating a chart. Any resolution on this issue? Thanks.
Scheduled reports for other technicians
I see how to view my scheduled reports, however I have admin rights but I don't see a way to view/edit/delete reports that have been scheduled by others. We have a technician who has left the company and I need to delete her scheduled reports. Thanks for your time
Cisco 7300
We have recently upgraded one of our main routers to a 7300 with PXF processors. Is there something special about these devices I need to get done to enable Netflow information to come out successfully. I can do a 'show ip cache flow' command and it is all there. It also says it is exporting it to Netflow Analyzer. However, all I get in Netflow Analyzer is 99% 'IP App'.
Exporting the knowledge/solution database
Hello. Is there anyway to extract just the solution-database from ServiceDesk Plus to an iso-file or to a folder where the solutions is extracted as single documents? Regards // Christian
oracle monitor
How can i get the instance name of a oracle bd??? chrisss
InterScan for CSC SSM
Has anyone tried to setup InterScan for CSC SSM in OpManager? If I look in the web interface, Log Settings I can configure a syslog server. We also have Firewall Analyzer, could that be used instead? I'm a n00b...and want all the logs where I can see them in one interface.
Time data was collected
I'm trying to view the last time the disk usage data was collected from a server: SELECT UNIXTIME(COLLECTIONTIME/1000) as `DateTime Collected` FROM HostDiskUtilDataCollected However, these times are over 4 hours old...I was under the impression that the disk data was refreshed every hour. Is the latest data stored somewhere else? Thanks.
opManager showing Services showing down .
We are running the latest version of opManager and about ever 3 weeks opManager starts showing all services on all servers as down. The result is about 350 emails to our admits. The services never actually down down, and a server restart clears out the problem for another 3 weeks... Ive searched for similar problems but found nothing. We are running 7.01 100 devices on Windows 2003 SP2 servers. We have Symantec Endpoint Protection running as the virus scanner. Marc marc.house08@gmail.com
Automated Backups and how to get rid of older versions
I have configured SD+ to create a backup of the database and file attachments every night. We then save the backup-folder to a tape drive. When I check this folder from time to time, I have lots of old backups in there. How can I get rid of old backups, that are not used any longer? Any Backup older than maybe a month is of no use, because it does not contain the data I need. And all backups are saved to a tape, so I don't need them on my server. So how can I schedule the backups in a way, that old
Performance Monitors not applied to Custom Template
Hi I have created a custom template to use for our Dell Servers. I have applied the Free Disk space in MB and Partition Details SNMP monitors to it but the problem I have is that they are not automatically associated to servers that use the template. If I add them manually to the individual devices they work fine. Is there any reason for this? Thanks for your help
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