Incoming SMS
we are currently sending alert SMS text messages to a list of predefined mobile numbers and the sending works very well (using a serial port attached nokia phone) i want to know if there is a way that a receiving sender can reply on the message and have opmanager do certain things EG, SMS is sent that the squidNT service is down on server bla-bla.wow.com user replies to this message: "restart service squidnt bla-bla.wow.com" and opmanager then restarts the service on server bla-bla.wow.com
Support with Exchange
We are looking at SD plus enterprise as a replacement for our current system HP SD 4.5 and we came across a problem with the mailserver with SD plus. It looks like right now the enterprise addition only supports POP and SMTP and as like most business we lock this down and use Exchange. Are there any plans in adding exchange to upcoming versions of SD Plus? Currently this is a serious item that is holding us back from using SD plus and we might need to look at BMC :(
Question about Service Desk, Mysql, Ms Sql
Hi, we are testing your evaluation copy now, we are thinking about to buy your software, but i have a few question, Which version of Mysql Service Desk is running? and also and very Important, Which database you recommend, MS SQL or Mysql?, I have read in your forum about some Issues With the MS SQL, but and also I have read about that MS SQL is more powerful than MySql, but I know that your default and your primary database where you developed the Service Desk is Mysql, we need to upload a lot of
Can´t create any Reports
Hi I cant´s create any Reports , here the Alert Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace net.sf.jasperreports.engine.JRException: Error saving file : C:\AdventNet\ME\ServiceDesk\bin\..\reports\95\2101.jasper at net.sf.jasperreports.engine.util.JRSaver.saveObject(JRSaver.java:85) at net.sf.jasperreports.engine.util.JRSaver.saveObject(JRSaver.java:58)
Remote User Cannot Enter Time
I have a remote user that is having difficulties entering time into the ServiceDesk Plus system. Is there a fix for this behaviour? I am currently running Build 7014. Thanks - Dennis Rhine
Change the path and port
Hi, I would like to move my supportcenter to another path. I need to set something? And i would like to change the web port. How can I do this? Thanks
How to upgrade
I am trying to upgrade version 6.0.0 build 6007 on Windows to version 7.5 running on Debian. How would I accomplish this?
View for resources without a group
Is there a way to easily view all resources without a group membership so that I can clean up any accounts without membership?
FA confused about inbound/outbound?
I am testing firewall analyzer using three cisco firewalls: a pix 506 running 6.3 code, a 515E running 7.2.2, and an ASA 5505 running 8.2.1. On the 506 and ASA, hardly anything shows up as inbound, it almost all shows as outbound. The 515E seems to be reporting correctly. Here is a test I did using the 506: I connected to a remote site and uploaded approx. 200mb of data(just an http upload). The additional data did show up on FA, but as received data, not sent. I did see the correct source/dest.
problem in firewll analyzer
hello actually i configured firewall analyzer5.0 .when i directly connect my monitroing PC (inside of firewall ) with my PIX515E.i can see all the generted report and logs .As i put L3 or L2 device between firewall and my monitoringv PC the report's i see is alomost zero even i use bittorrent and different tools for generating high dat trafiic but still fail to see reports .where i m geting wrong can any1 help me
Merged request updates
Hi Support, I just wanted to double-check whether a problem which I believe has been raised before has been addressed in a future release. When we have two similar requests come in from a contact we often merge them into one request. For example, ID's 1000 and 2000. Our system is configured to generate request ID's for new requests and automatically responds to the contact who raises it. This is required so that the contact has details of the request they raised. If we deem the two requests
watchguard III 1000 VERSION 7.4
Hi, We are using WatchGuard III 1000 device. What's the detail step to configure / connect to firewall and link log file and generate report. Best Regards
Watchguard version 7.4
i have two Firebox III/1000 box. Want to use your tools to generate report. Pls help and detail steps how to capture its log Thanks
classes12.zip
Hi, i have error7 when trying to create oracle monitor. i replaced the classes12.zip whith the oracle server file, but still have the same error i tryed my local oracle client file, same error. the oracle server is installed in linux env "Redhat" the app manager is installed on my winXP thaks in advance for your help
Can i force a Purchase Order to require a Resource Name upon receiving?
Hello! with the help of the advent net staff i was able to uncover a major problem in my inventory that was causing my license for 500 assets to be way off. now that i understand what some of the issues are, i have another question: how would i go about forcing a workstation to require the Resource Name be entered upon receipt of the item? this would prevent us from having to change (or delete) the item listed on the PO that gets received into the inventory. This function would be similar
Upgrade from Windows to Linux
Does anyone know the steps to upgrade version 6.0.0 build 6007 running on Windows Server 2003 to the latest version (7.5 I believe) running on Debian?
Status Box is missing
When I view a ticket, the status box in the upper-right corner is missing. I can't view the close comments based on this. Has anyone seen this before?
Technician Looses Login when associated to group
Hi there, I will try to reproduce the steps for that problem. 1. Do an AD Import. 2. After the import select someone from the requesters and promote him to technician 3.Till that spot there is no Goup available to associate. 4. Go down and select a role for the technician 5. Save without associating him to a group. 6. Go back to the Technicians List and check that the technician still has his Login credential and his DOMAIN name. 7. Open the technician and associate him with a group. 8. Press
Notification when Request Changes
Hi all, Is there a way in Service Desk Plus to get an alert \ notification whenever a specific request changes? i.e. I want to be able to monitor a request and see when it changes - currently I have to remember the request ID and periodically go into the request to see if it has changed. Thanks, Chris
remove report
Dear Support, Please advice how to repove scheduled report, which was created by acccount which was later removed from SD. Thank you,
firewall analyzer
hello i m having problem in configuring adventnet firewall analyzer . whn i directly connect my monitroing PC to firewall (inside interface) with my pix 515E .i can see la the generated log.As i put L2 and L3 device betwen my monitoring PC and firewall.it seem that all the report vanish or generated report zero log can any 1 help in this regrads where i m getting wrong
Performance Problem
Hi, our Applications Manager works very slowly. Example: If we run diskusage report for the last 30days we have to wait about 15 minutes to see the results. Our Applications Manager is 8602. Thanks for help. Kind regards. Rosi
Send emails based on operational hours
We would like the application to send out an email to the requestor telling them we are closed and will get to them when we are open when they send in a ticket after our operational hours.
Ticket Template
I was wondering if when a user selects an item is it possible to setup questions in the template. Is it possible to pre-populate the body field based on the item a person selects? Here is an example of what I might want in the body: Scrub request Scrub File Location: Client Name: File Names:
Problem work around then close incident
I like the feature that I can join several incidents to one problem, but when I have a work around I want to close the incidents, e-mail the incident reporters and continue to work on my problem. When the problem later on is solved, I want to inform the insident reporters once again with the final solution and close the problem. As en extra feature I would like to have the option to NOT create an KB-artikel about the problem.
The creation and idea of a "Master Ticket"
The creation of a "Master Ticket". This allows related tickets to be "attached" to a master ticket. When the master ticket is closed, the resolution and status are inherited to all the related tickets, and all notifications are sent. For example, if the internet access for a large company is down, you will have 1 ticket for the hardware that failed for internet. However, you may have over one hundred users putting in tickets that they cannot access internet. Once the hardware replacement ticket
Clean out asset list
Hi, Is there a clean way of removing all the assets, so we can do a clean domain scan? Thanks
Auto Reply
Can anyone tell me how to stop the auto acknowledgement to sent to the requester where the user has marked an email to support group in CC or BCC field. We only want to send an Auto Acknowledge. to the users where the support group is in CC.
Actions problem: an action update on ssh action, makes the action return error
Hello, here is what happens: 1. an Action is created, which is the execution of a script done via SSH. the action works 2. then the action is updated, changing the "abort after" parameter. 3. from then on the action returns an error saying "the specified directory is invalid". Best regards
Please associate the "Category" with "Site"
By now, the Category defined in SDP shows for all requester/technicians, we need SDP to do some restriction. That is, only the Category that belong to his site be listed in Category combo-box. For example, Technician-A belong to Site-A, there are 3 categories belong to this site, named as (C-A1, C-A2, C-A3), And there are 4 Categories belong to site-B(C-B1, C-B2, C-B3, C-B4), when Technician-A log on SDP, he should only see the C-A1/3, cannot see the C-B1/4.
Shortcuts Exhausted
Hi, I get an error meessage when trying to add a shortcut to a map: "requires more than 1 business views or shortcuts exhausted" I have 4 business views, so it�s not the first option. Any ideas?
AD Import issue
I have noted that when I am importing requesters, the system is mistakenly importing users from an OU that I did not select. As an example, I have a container called "IT", with a sub-container called "admin". I selected IT, which automatically selects admin...I then unselected admin and performed an import. The admin container is imported anyway, despite being explicitly unselected. It seems that everything works fine if the root container is *not* selected, and sub-containers are. When the
64 Bits installation
Hi In your System Requirement for Netflow Professional you mentionned W2k3. Does it support both 32 and 64 bits. Thanks Gilles
IfAlias: is it updated when changed on device?
We made some tests changing the interface description on router (Cisco router). We noticed NO change in the interface description, but deleting the interface. Questions: 1) Do OpManager poll interface for changing at fixed/configurable times? 2) Can we force a re-mapping with ifAlias? Regards. L
Reporting on Approval
Hi There, We are currently on ServiceDesk 6.0.0 - we will be upgrading shortly. I'm trying to run a report on all closed jobs that have not been approved. But there is no field "Approval Status" on which I can base my report. Has anyone done this? Thanks in advance, Kerry
AIX memory bug
Hi, "The AIX operating system leaves in memory pages that have been read or written to. If these file pages are requested again, this saves an I/O operation." According to the sentence above, the memory stats collected by AM aren't accurate since they shouldn't contain the filesystem cache. Otherwise the memory used would always be 100% Filesystem cache memory is used until a process is requesting some. Please note the attached file. Regards,
filtering SNMP
I receive multipls SNMP traps from a software package where many different messages use the same OID. A lot of these messages are meaningless, is there any way for me to filter them out based on a string match inside teh SNMP message?
Business Rules stop working after upgarde to 7506
I had a set of business rules to assign inbound emails from our BKExec-Servers to Admins to check on a daily basis. Since our database and product were updated to 7506 none of my busniess rules works anymore. I have made sure only the default rules are in place (none for sites/companies) and also recreated them. example rule Criterium: name of requester is "stg-backup.tbwa-ger.de" (also tried with email-address!) open set type (service request) set cat (network) set subcat (backup) set
Multiple Active Directory Domains
Hi, I need to use SD+ with Multiple Active Directory domains , my question is : 1- the Assets Scheduled Audit willl be done for all domains or only one of them ? 2- for the Requesters Sync with Active directory , it will be done for all domains or only one of them ? thank you
How do i create a report based on work log (time spent)
Hello! we are in need of a report that details the amount of time worked (total) by a technican during whatever time period. how can this be done? i do not see a summary report and i'm afraid my SQL isnt up to par to write such a query. with advance regards, LB
Next Page