HIPAA Compliance Report - $ usernames
Hello, I am trying to evaluate this program on whether or not to purchase. I really like the built-in reports for HIPAA compliance. The only problem is that I am getting over 4000 successfull logons per hour, where mostly they are the workstation usernames that end in "$". Is there anyway to filter them out? I have tried different logic with the database filters, and even creating my own report (which seemed to possibly work, but it included the whole log instead of the one line log that the HIPAA
Advapi Authentication
What would be the best settings for the eventlog manager to only report and email true user login failures, not Advapi Authentication local and system failures
Are your devices classified as 'Unknown' types in OpManager?
Hi , We are happy to announce the support for over 25 new device types with monitors in addition to the existing 600 + , in the upcoming ServicePack. They are : F5-BIGIP loadbalancers(around 20 types), Riverbed(Steelhead) WAN Accelerator, BlueCoat WAN Accelerators (around 6 types), Citrix-NetScaler LoadBalancer, HP Proliant server Monitors, Dell Poweredge Monitors Work to support Watchguard firewalls and D-LINK switches are in progress. If you have any other device types getting classified as 'unknown'
Invalid username/password when query device for custom eventlog
Hi, Im getting "invalid username/password" error when query device for custom eventlog. From the log file (stderr), its stated as below. 80070005 - Access is denied: While getting WMI data from <servername> for SELECT Version FROM Win32_OperatingSystem From the device snapshot page, i verify the credential are correct and i have no problem retrieve data for performance monitoring. Please advise on this
advanced discovery and polling
Hello, I am looking into the OpManager product for both SNMP Polling and Netflow collection. I have a question about discovery and polling. I have seen CPU spikes on network devices that may have been caused by an SNMP poll or discovery. Is there any way to limit what is polled or discovered by OpManager both manually and automatically? Thank you.
File Monitor -> Last modification
Hi, we use a special backup, that exports data every day in one specified file. We tried to use the OpManager file monitor to check the success of our backup, but the problem is, that the file monitor only checks the date, when the file was created. What we need is to check the date, when the file was modified. Is there any possibility to handle this? Thanks, Dennis
Unable to add Monitor OID with index value
I am trying to add a monitor to a device template. The MIB for the monitor in question references an index value. There are multiple sensors of the same type, in this case temperature sensors for an APC UPS. To get data for a specific sensor, I need to reference the index value of the probe in the OID. How do I change the SNMP OID value for the monitor to add an index? Thanks in advance for your assistance.
windows server 2008 active directory integration
Dear support team, while configuring SD+ to import requesters from active directory 2008 the import process loops with out displaying any result. is this a windows server 2008 issue ? it would be a pain to handle users locally in SD+ please help in solving this issue ASAP. regards,
Event Log server ip address changed to 127.93.94.95? since changing to virtual server
Using EventLog analyzer v6 build 6001. We have switched this server from a physical server to vmserver. The eventlog is reporting the EventLog server IP address as 127.93.94.95 and is listening on port 513,514. When I use the server diagnostic option, its states the real ip address 10.x.x.x. The 10.x.x.x is the correct address. Can you suggest how I could correct this problem as no servers are logging to the server. I have also logged this as support request using the online form. Think there
How to clear Event Log Summary
Hi, I just installed the OpManager and doing the setup of clients. While doing so, i get some alert message and etc. Before i release this server to production, i want it to start as fresh. I already set the database maintenance to 1 day - therefore it will remove all events / alerts. But event summary still got the data. So, how do i clear the event log summary?
[QCW] - Device naming
Hi, Doing a few tasks to optimise our use of Opmanager, I found something strange and I was wondering why it happened. I have a category of device, "Cameras", wich I want two people to be notified if their systems goes down. I created the device category associated all the relevant devices to this category, then got to Quick Configuration Wizard, Add notification profiles to several devices, Picked correct profile (Note here that checkboxes instead of Radiobuttons would
Memory Leak
I have build 8052 and it appears to have a memory leak which happens about every 3 days of continous running. I restart the service for OpManager and my problem goes away for another few days. I need to get this resolved.
Technicans closing tickets without resolving
Would I always want a technician to set the ticket status to resolved before closing? If so how can I do this? I have a technican who closes the ticket instead of setting it to resolved and letting the user decide if it is closed. Is there a better way of handling this? Mitch
SSO
How can I enable SSO with AD enabled ServiceDesk Plus 5.5.0 Thanks
cannot forward mail containing an image
Hi When sending a mail from a request (by clicking forward or reply button underneath the request desciption), and when the description of the request is containing an image, we get a 'Sending notification failed.' error. The mail is not sent then. We have to remove the image from the mail. The mail is sent out then. Thanks for any help Marc
import calendar data (leaves, holidays) via SQL into SD+
Hello 1) I would like to import (on a daily basis via scheduler) calendar data via SQL into SD+. The idea behind is to export agenda data (like holidays, absence, training, shifts, ...) from our groupware system and to import this data into SD+ in order to have a) a synchronisation (one-directional, unsynchrone) with our group agenda b) to be able to make a better planning in SD+ Which table(s) do I have to update in the servicedeskplus database? Could anyone give me some help on the corresponding
When completing a resoltuion is it possible to append it to a current solution?
When completing a resoltuion is it possible to append it to a current solution? I am trying to find a way to make this possible, as to cut down on repete solutions in the system.
Technician Roles & Permissions
When assigning multiple roles to a technician that includes different permissions within the same module, for example, I have two roles created. One role allows technicians to View Only All Requests. I have another role that allows technicians to View, Edit, & Add only those Requests assigned to him/her or their group. If I then assign both roles to a single technician, I would expect the technician to only be able to view, edit, add his/her assigned requests and any requests in his/her groups and
Change Primary Server Address In Application Manager
Hi, I'm trialling Application Manager 9 on Amazon EC2. When I start a new instance on EC2 it comes up with a new IP address. Unfortunately AppManager still references the IP address of the original instance I used to setup and configure AppManager. So when startApplicationsManager.sh is called it hangs with "contacting primary server...". Can someone tell me how to change the primary server address please? I've got a DNS record setup now so hopefully I can just point AppManager at backoffice.mydomain.com
Canon MIB's
Two things. Firstly i am looking for the MIB's to monitor a Canon Image Runner. We have a number of iR3025, iRC4080, iRC5185 and would like to be able to monitor them. also while playing around in getting the current ones to work i created a Device Template called imageRunner but it has a vendor of 3com. how to i either + Remove the Device Template + Change the Vendor to one i want to create called Canon. Any help would be appreciated.
How to delete scanresults of SwitchPortMapper?
Hi, I want to start over the scan of SwitchPortMapper and wants to delete all the existing results of previous scan. But how to do? thx marc
Font changes per row in list
Currently in several table columns in OpUtils our font changes between rows. For example, under Network Monitor, for the Status and Last Update Time columns (not limited to these, though) the font changes from a serif font to a sans-serif/round font on every other line. How can I make the font consistent in all rows of all tables universally in the program?
Upload progress bar
Hi, We regularly need to upload large file to the solutions module. But as it is now we can not see if anything is actually happening. So would it be possible to get a progress bar so the we can see that SCP is actually doing something? Regards, Allistair
Show site details on request page
On a request page technicians are shown relevant requester details (name, telephone, asset, etc); however it would be useful for them to be able to see site information for where the requester is based as well (for example, we keep the ADSL line number and router IP in the "Fax" and "Web URL" sections). This would negate the need to open a separate page, go to "Admin", then find a site (for which there is no search, just manual finding) in order to see these details. Is this possible up to the
Linux or VMware ESX as Assets
Hi, I would like to know if its possible to add as assets the Linux or VMware ESX Server Machines. Thanks and regards Oscar Moya Valenzuela INTERPLANET GROUP
Cluster monitoring
I need to monitor our file-print cluster with OpManager, mainly for disk usage, CPU, memory etc. Is there an "easy" way to do this? At the moment I've set up the each node of the cluster as an individual server, and set each one up to monitor the resources that are currently hosted by that node. But every time a shared resource moves to a different node, I have to go in and manually change all the alerts to point at the right nodes. As well as being tedious and time consuming, it also means that
Microsoft Forefront TMG 2010
Does anyone know if Firewall Analyzer supports reporting on MS TMG 2010? If yes, could it also import from SQL if using SQL as the logging engine? Thanks in advance for your replies.
Fibre Cards
I have a few servers with Fibre Cards in them connected to Fibre switches and then to a SAN. I would like to monitor the data flow between the servers through the switches to the array but, I can't seem to pick up the fibre cards in the server. Any thoughts on what I need to address?
Infrastructure view to operrator user
Hi, is there a way to grant other than admin user a right to see the infrastructure views. Now it seems that only the Business Views are possible.
sshtools
Hi, I need the link to download the following libraries to opmanager sshtools-j2ssh-0.0.4-alpha-bin.tar.gz/zip for windows Thank
New feature of Opmanager...........Trend Report
Dear All, i just want to share our idea about wish feature...think it benefit for u Trend Line Reports+++ this wish feature can provide the trendline on the graph base on the history data. eg. cpu, memory, disk space, etc. It allow us to specify the period we want to forward to. eg. 3 or 6 months. This is so benefit for us to make the capacity planning... :P
Case sensitive usernames
After upgrading to 7504 recently (went through many upgrades at once), I've found that you no longer have to select your domain to logon to. This is a nice feature. However it is picking up the username field as case sensitive and therefore some users only get the option for local authentication after they capitalize something in their name. This seems kinda crazy, is there any way to fix this? Workarounds? Thanks in advance. Jon
Facebook IP Group with IP address range exclusion
Hello, I'm attempting to build an IP group for Facebook, which works fine. However, when I attempt to add an 'exclude' IP address range, then data collection for the group stops altogether. Below is an example of what I'm trying to do. My expectation is the following IP group would capture all traffic to/from the the 'included' IPs (Facebook) except in those cases where the excluded IP addresses are either a source or destination associated with the Facebook IPs. What am missing? Thank you- Ron
ADSelfService Plus 4.4 SP 4 Released (Build 4450)
Hello everybody! With great pleasure, we announce the business availability of ADSelfService Plus 4.4 Build 4450, an improvement upon all its previous versions. We thank you all for your feedback which helped us take this product to new heights. Following are the features included in this new version: Multiple Administrative Logins Self-Service Enrollment Reminders during User Logon (to Active Directory). ADSelfService Plus GINA Customization Scheduler for GINA Installation and Customization GINA
Custom Groups
What is the main purpose of Custom Groups ? I have made Custom Groups from our domain, using Users Group Type and I can see the list contain of our user domain. When I want to use Filter by in Asset Scan, pick Custom Group only Inactive_Users_domainname appear and the Custom Groups I've made are not appear. Is it like that or is there any way to make the Custom Group I've made to be appear ? Is there any way to make Custom Reports and generate using Custom Groups ?
Assets (servers) with multiple IPs
Hi, SD+ 7.6.0 Build 7608 We have servers with multiple IPs on one single NIC. Is there a way to get all IPs listed on the asset? As far as I can see only one IP is listed under "Network Details" on the asset. We run a "network scan" on a IP subnet containing all the IPs that the server has on the NIC, but only one IP is showing up on the asset. The servers is a standard Windows server. Any ideas as to get all the IPs listed? /Ulrik
Sorting Question
We are using OpManager ver. 8052. and a user in our operations group brought this to my attention. We have created an infrastructure view that lists all of our customer premise routers. The issue is that when we make the attempt to Sort By Severity, the expected result is not achieved. What I mean is that when used, that function would list all of the CPE gear that were not responding at the top of the list. Now the list is being sorted but not in that way. Please let me know if this is a known issue
WMI is failed for server/desktop that not join in domain.
Hi OpManager Team, I have 1 server using Windows 2003 that is not joining domain and also 1 desktop using WinXP also not joining domain that i would like to add in OpManager. When i select test the credential the WMI and SNMP is said passed but when i want to use performance monitors for WMI it was failed. Others server that joining domain don't have this issues. Why is this happening? Please advice. Regards, Ahmad
Dell OpenManage Chassis Status
We want to use opmanager for monitoring dell hardware. Now the `chassis status ` oid has several status options : .1.3.6.1.4.1.674.10892.1.200.10.1.2.1,1=other|2=unknown|3=ok|4=noncritical|5=critical|6=nonrecoverable How can we get opmanager to recognize these status when using it as monitor ? (so not as snmp trap) As far as i can see only a threshold can be set but no "status identification" ? regards, Sebas
Custom Monitor aving multiple sub-OID
Hi, I have a Juniper switch EX4200. I created a template but I found that the Juniper CPU and Memory OIDs are not leaf but they have sub-OIDs one for each chassis instance: fan, power supply, Routing Engine, Forwarding Engine and so on. Obviously the CPU is applicable only for the RE or FE not for a fan or a powr supply! This is the same for the memory. (Juniper makes a good job isn't it? :-( ) Unfortunately OpManager takes in account the average of those values that it is always very low or even
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