Update Issues to SDP 8027 from 8022
Downloaded the 8027 update, ran update.bat file and selected it and get an error on install. Click the error log and it's blank... The last line in the command console that runs is this: at java.lang.thread.run(unknown source) I made sure java was updated.. The update manager error dialog is completely blank, just a white box that comes up. Haven't had any issues with the software itself, just trying to get upgraded to 8027 so we can install the new 8.1...
Crystal Reports & SDP
Why oh why on gods green earth have adventnet not used a date field for storing dates? This makes it nigh on impossible to write decent reports using Crystal (because lets face it, the built in reporting tool of SDP is pretty mediocre at best). How are we supposed to write date specific reports when the date is stored as a frikken string? And before you say anything, Crystal does not recognize the "<from_thismonth> command (at least if it does I can not get it to understand it). Considering how well
Reply email not appending to request
When a user replies to a request from an email client (webmail/outlook), it does not append the conversation to the ticket. If they reply from helpdesk interface, then it appends to the ticket. RE: [Request ID :##74##] : monitor has streaks <-- is the subject line in the reply. from my understanding, this should work?
Removing the GINA
Hi We installed the GINA initially but now we want to remove it as alot of our users are resetting their passwords when they are off the Domain and then of course it doesn't work and getting very confused. I went to the web admin console and clicked uninstall on the machines while they were connected to the domain and now they have been removed from the installed client list but the GINA modifications are still in place and the Reset password option is still there!!! Is there any other way to
ServiceDesk Plus fails to send any e-mails
We have a fresh copy of ServiceDesk Plus installed on a server here and for whatever reason this install will not send out any e-mail notifications. We've done all the tests to ensure that the server can create a connection to our exchange server via SMTP, but nothing is going out. Checking the Logs on the SMTP server there is no connection even being attempted. Wireshark was installed to the system to try to see if the connection was being attempted but just failed to write to the logs; nothing
Broadcast monitor
Hi Guys Can u please tell me how can i check broadcast in the Network from Oputils Thanks and regards kaleem
IP Groups & IPv6?
I have a Cisco DSL router with two Interfaces and running IPv4 & IPv6. I have Netflow configured for both IPv4 & IPv6 using the newer Flexible NetFlow. Everything is working fine (although I have the issue with duplicate flows due to IPv4 NAT, however I understand the issue and have minimised it with which interfaces Netflow is enabled on and can live with it). I now genuinely have some IPv6 flows and was hoping to add some IPv6 networks to the IP Groups within NetFlow Analyser but this isn't
NTFS Reporting In ADManager Plus Trial
Hi, Im trying out the trial version of ADManager Plus Trial to see if its something we might be interested in but I am having a problem with the NTFS Reporting. Im am trying this on a win 7 64bit machine. our environment is running exchange 2007. I login under the default admin\admin since it will not let me login with my domain creds. i get the error "your acct is not configured as a helpdesk technician". I assume i cant use my creds since this is a trial version ? Under the domain settings in
Deleting Groups under the Default Settings
Hi team, We have renamed some of our Support Groups and would like to delete some of the support groups that are no longer in use that's under the Default Settings. I've checked all requests and no tickets are posted to the old groups. Actually, these old groups have been renamed already, and requests formerly posted to these group's names have been automatically moved to the new support group names. But in the Default Settings, the old group names still exists. Can you advise
Client Messages
Hy everyone... i'm about to evaluate your piece of software ^^. Is there a way, to customize the Softwaredeployment Messages on the Clients, so they can see wich Software will be updated or installed? Even would it be nice, when they clients would see wich Admin pushs this Package. Another Problem i got, when i deploy a piece of software while Logon (with option "Show progress" enabled)the loged in User dont see the installationprogress. (Maybe because of the "run as" system installation!?) Can we
Desktop Central Agent Version
We are running DC V8, but the agent version is 7.1.23. Should we be deploying a later version of the agent?
Interface Additional Info Reports
Hi Support Team, The customer wants to generate a report that includes device additional info and interface additional info in one report, or can just generate the interface additional info. They have added some filed about description on interface additioaln info. Can the OPM do that? Best Regards, Tira
Shortcut icon sending false alarms
Hello I'm having a little problem with opmanager shortcuts, sometimes one shortcut starts alarming a device problem, but when the problem is solved and the device is up, the shortcut still "not green", even with all the devices inside cleared. thanks
2 features - how to track?
Hello, I found two useful feature requests, but I do not know how to track them... Here they are: https://forums.manageengine.com/topic/how-to-make-the-requester-can-t-see-the-conversations SDF-41170 https://forums.manageengine.com/topic/no-group-assigned-when-pick-up-or-assign-to-are-used-in-request-module SDF-23379 Googling by Feature request ID bringing me back to the posts, and I do not view this number in Feature Factory -> Feature List. Please help me - how I can view the progress status of
Approval for the Request
Hi Team When a request is approved/rejected by manager / TL someone, it send a email as Action taken on approval sent to <approval email id> to support ticket system and not merge automaticaly to that corresponding request. it create as a new ticket. normally it should merge right?. Please help on this how to configure it. previously those mails are correctly merged with request, last 2 weeks only it is happening. Thanks Mani Sundaram
SEARCH
Good day All, My topic is about the search. 1. I wanted to to search about the search issues in this forum but don't know how. 2. Main issue. Search in requests will target only the subject and description ? (Need a confirmation) If yes, then you need to think of having this search also on the fields in the service catalog templates, Manual searching for specifice details in the templates will be very difficult, and in most of the cases using normal request with all required in description
Alert - Run Program - Multi Space Argument
Hello, I'm trying to pass this argument to my script: Error On Production However, the script only picks up "Error". Do I need to enclose Error On Production with quotes, or is this not possible? Or is it a problem with my script? Kind Regards, Steve
Going from Asset Explorer to Service Desk Plus
Hi there, what is the upgrade path going from AssetExplorer to the full suite of Service Desk Professional or Enterprise? I have over 1500 assets with TCO and purchase history (w/purchase orders) that would need to be migrated. So the question remains is there an upgrade path available for me to migrate to service desk professional. One of the critical components for us is mobile freedom. Since service desk has an iphone app it helps significantly however the secondary question is whether I can
Can we customize button New Incident and call It New Request instead?
1. Can we customize button New Incident and call It New Request instead? 2. Can we Change the label of "Change Template" to "Change Form"? 3. Can we make the requester to choose template first and then based on the template the form is shown from the selected template. 4. Can we apply role to the requester like technician?
Only local administrator email is working
If i log in as the local admin (administrator/administrator) to helpdesk, after creating a new incident request, notification emails are sent fine. if i log in as a domain user (imported from Active Directory), after creating a new incident request, no emails are sent.
Merge buttons on top for quicker actions
At least have the option to merge the buttons "Merge" and "Pickup" so they can both be done with one click. Or have the option of custom buttons that perform different tasks at the same time.
Task has been assgined to you
one of our technicians got Task ID:xhas been assigned to you notification mail. although he isn't member in the group where the task *REALLY* assigned. i check the task it's assigned to the correct group. how can I investigate such issue. to know why did he got such mail
Report Query last 25 Reps actions
Hi, I'm runing SupportCenter Plus 7905 on MSSQL and would like to run Query Report which will feedback the following info: 1) Support Rep name 2) Last 20 actions 3) Date each action started 4) Status of each action (Request Open_Close) I found something simmilar at: http://forums.manageengine.com/topic/track-last-user-actions. But the report it is not structured well and I canot trace action time. Thanks in advance for any input.
Expected release date of ServiceDesk Plus 8.1?
Hi SDP What is the realistic expected release date of ServiceDesk Plus 8.1? Will the new CMDB be supported on SDP Professional Edition?
NFA 9.6 Profesional - Login screen and SSL CA signed certificate.
Hi, I'm implementing NetFlow Analyzer 9.6 Professional x64 for Windows. My customer has strong security policy. I have a few questions about functionality and issues I've encountered: Is possibly to remove information "For Default User" on login screen? I'd like to remove external content and links to external sites from login screen as well. I mean ManageEngine advertisements, link to blog, and the like). What is the procedure for using Certificate Authority (CA) approved certificates
Integrated Forums and API
Hi SC Does SupportCenter Plus actually have an Integrated Forum? I can't see any further info on this but there are a couple of sections in the Product that make me think that this is available. Could you advise on what integration is actually available. We would like to provide the users access to just the Solutions Database without using the Portal and we would like to be able to search this from the forum. We are also looking at updating our Forum and wanted to know if whatever you
Amending a user account
Hi guys. If an account is created by an incoming email (i.e. automatically), it appears that you cannot delete the login username. i.e. we have an account that has been set up by a reporting programme reports@domain.com and the login is reports@domain.com. As this account does not need access to the self support portal on our system, I want to delete the login name but leave the account. It seems that SD+ will not allow me to do this at present. In the meantime, I will delete the account and recreate
Approver of the request for service
In clients edit option why not is possible add to clients like approver of request for service.. the only option available is like approver of OC
Microsoft Office Professional Plus 2010 showing as Compliance Type : Under Licensed but listed under overlicensed area
We are in the middle of some upgrades and I happened to notice this. Not sure if this is a bug or something misconfigured on my side. I had a vista and server key I had to add that were both showing as under licensed on the pie chart that turned green once i updated the info. For some reason though, the office line wants to list as compliant when it is not.
Purchase a service / work
Hi, we use service desk plus. I wondered if there was a way to add an item to a purchase order that's not an actual asset but needs to be placed on a purchase order none the less. I can work around this by adjusting the price of the order and entering something in the remarks section but it would be more useful if I had away of actually entering the details of the work or service as an item on the purchase order. thanks
Wake On LAN Desktop Central 8
Hello to everyone I am having problem setting up the wake on lan in desktop central. I already test the free desktop central windows tool and works fine. But if i try with Desktop Central 8 failed to Wake up. By default the setup is using port 9 and broadcast address method. I test changing the port to 10000 as the free tool and faled to wake up. I notice that the Broadcasting address of the client is blank i dont know if this information is necesari in the process of wake up. Because the free
Layer2 Topology Map giving out "Error!"
Hi, when we access the Layer2 Topology Map all we get is "error!" on an empty page. i tried what was suggested here https://forums.manageengine.com/topic/error-msg-while-mapping-layer-2-topology-map It didn't solve the problem. I'm using at the moment OpManager v 9101 on top of SQL Server Express. What can be done to fix this? Best regards
Software Inventory
What is Desktop Central scanning on the local PC's to build it's software inventory list? For example, does it also scan the registry while doing a software inventory? Thanks!
Weblogic11 monitoring
I want testing appmanager as weblogic 11 monitoring tool, when i try to add my weblogic server to testing environment i see that, appmanger is limited to version 10. i would like to ask how can i proceed for weblogic v11. For your information i would like to let you know that i'm currently using the letest version of AppManager 10.. Thx for your guidance!
OpManager Tab customization
We are currently doing a Trial of the OpManager 9 and i was wondering if it was possible to add a tab to the top bar to link to custom pages? For example we currently use EventLog Analyzer and it would be nice to be able to add a tab to the top main navigation bar that would link us to the Eventlog Analyzer login page, this way we could access everything from the OpManager site.
CSV import of Holidays
We should be able to import from a .csv file the list of holidays. It is far too tedious having to manually add them all one at a time. Ideally you should provide an option to import public holidays based on the country you are in, such as the feature in Outlook and Google Calendar!
How to test, that OpManager 9 failover is working?
Hi! - How to test, if OpManager 9 failover is working properly? - Why the OpManager 9 failover (standby) server is complaining that "port 80 is already occupied"? - Why the NetFlow plugin shows "Page cannot be displayed", even if the ssl is first enabled in OpManager and after that in NetFlow plugin? Thanks!
How to add Cisco Switch sg300 28 on netflow analyzer ?
Hi All , How to add Cisco Switch sg300 28 on netflow analyzer ? Thanks & Regards Gaurav Kapoor
additional fields and their relation to the existing database
I would like to know if I add a new field for example for our contact or support rep. can I create a relation to the other fields in the existing database?
What is the Best Policy for Alarms on Devices that Become Unpingable?
Long title--but it basically asks the whole question. We are just now configuring a new deployment of OpManager 9 and wondered what the best setup is for having an alarm email generated after a device is no longer pingable after x tries? I thought maybe if the SNMP service is no longer communicating is a good trigger, but wondered if there is something better? I didn't see anything in the options for ICMP, so I'm not sure. Thanks!
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