issue with approvals
Hello.
We have a one issue with approvals in sdp 8.1 last build.
We are created a new custom status(for example "test status") , and choosed it in option "While a request is waiting for approval, stop the timer and set request status to"
then we are created a new ticket and submited for approval.
and ticket status changed to "test status" and approval status changed to "pending approval"
after first approval ticket status changed to "open" and approval status change to "approval"
then we are manualy send ticket to another approval and all statuses wasnt changed (see screenshot)
Why?
We have a one issue with approvals in sdp 8.1 last build.
We are created a new custom status(for example "test status") , and choosed it in option "While a request is waiting for approval, stop the timer and set request status to"
then we are created a new ticket and submited for approval.
and ticket status changed to "test status" and approval status changed to "pending approval"
after first approval ticket status changed to "open" and approval status change to "approval"
then we are manualy send ticket to another approval and all statuses wasnt changed (see screenshot)
Why?