Update interface descriptions
The interface descriptions on the cisco infrastructure I manage change on a somewhat regular basis. Is there a way I can update opmanager to poll the interface descriptions off the switch and update the description in opmanager. thanks in advance, let me know if i somehow did not ask the question clearly. -sean
Logon Count attribute
I am trying to add Logon Count to the All Users function. What is the correct logon count LDAP Attribute. I currently have it set as "logoncount" as an integer on users and its returning nothing for any user. Thanks
Windows server 2008 R2 eventlog
Hi, Windows server 2008 R2 has many different event logs. We want to configure OPManager 9 enterprise edition to be triggered for event id 101 in the Task Sheduler event log. Is this possible? If it is possible, how can i do this? Regards, Svein
Monitoring folder
Hi all kindly can anyone help me with this , i would like to monitor a folder in such a way it will rise a notification if any new file have been saved to that particular folder. Is that can been done by opmanager ? Thanks
Request Closing Rules per category or technician groups
Hi I would like to know, if there is a way to configure Request Closing Rules per category or technician groups? So it would be nice to be able to force technicians by filling out mandatory fields for closing request (i.e. to add work logs) for requests regarding the selected sites. Thanks for any feedback Julia
hide column "assigned to"
HI We would like to hide the column "Assigned to" from the requester/users. Is this possible? Regards Julia
Report
I need to have a Timespent report ordered by Date-Time of timespent record and gruoped for account with a Skip Page for every different account and filered for date range Someone can help me ? Tks Stefano
Reports for Helpdesk
Hi, We are running the licensed AD Manager Plus ver 5031. We currently have 3 Heldesk technicians who have the privilege to unlock the user, reset password. We want to achieve the following: 1. Helpdesk should be able to generate report for Disabled, Not logged On, Inactive users. 2. Admin should be able to audit logs of the helpdesk user. E.g. If helpdesk User A has reset the password for a domain account, the admin should be able to trace it via the logs or report. How can we achieve this?
CSV file guidance please
Hi, Have tried to create a test.csv that I can use as a basis for creating a large number of service accounts but I'm getting errors for the following fields: Passwords should not expire User can not change password Here is the csv file I've created. Can someone let me know where I'm going wrong please? givenName,userPrincipalName,OUName,description,password,User-Account-Control Attribute,User-Account-Control Attribute TESTACCCOUNT,TESTACCCOUNT,"OU=Server logins,OU=Resources,DC=local,DC=copmany,DC=com"v
Set lower case on all existing email addresses
Is there a way to change the case on all email addresses in Exchange? I fond option for login name ans SamAcontName.
Need a business rule to NOT send SMS upon new ticket creation
I currently have a business rule that sends SMS's to technicians as new tickets are created. However, I have 1 class of tickets for which a SMS should not be sent. The distinguishing characteristic of these tickets is a phase embedded in the body of the ticket. Can anyone help with the business rule config?
Support rep's cost per hour
When adding a time entry I always see Cost per Incident. However with one special request while adding the time entry I saw Support Rep's Cost Per Hour instead of Cost Per Incident. Is there a way to configure so that always Support Rep's Cost Per Hour is listed at the time entry form? Regards.
Canonical Name
When I run reports and include the column 'Canonical Name' that field never updates. In other words, if a user has move to a different OU in AD it is not accurately reflected in this field. I have checked the OU, Distinguished Name, and Identity fields in Exchange and they are all correct. Any suggestions?
Transfer Incident template to Service Catalog
Hi, Is there a way that I can transfer a incident template so that it becomes a service template? I've recently upgraded from Professional version to Enterprise and the Service Catalog was not available in Pro version, hence I created many Incident Templates which are really Service Templates. Thanks
Monitoring Java Runtime with JMX
I want to monitor a remote JVM but it is running with some special rmi options so in order to connect to it using JConsole, I have to start JConsole with the following options "-Djava.rmi.server.ignoreStubClasses=true". With this option JConsole can connect to it to see all the MBeans and all JVM info. When I try to monitor the same JVM using ManageEngine, it does not work since I assume that this option is not turned on on the ManageEngine agent. How do I put this "-Djava.rmi.server.ignoreStubClasses=true"
perfomance and cpu load
i used the ADAudit plus in my windows server 2008 R2 with 1 gb memory. Audit starts like service one time, and after ~15 hours of work process - java.exe used 150mb memory, process mysql-nd used nearly 100mb. What's a problem? I think it's not normally. And after all when ADAudit service is working, my CPU usage is 99%. Help me!
Audit Specific AD User Attributes?
Hi, I'm looking to monitor and report on any changes made to the "mail" attribute for users in our domain. Is there a way to do this with AD Audit? Thanks, J
Can ADAudit Plus use a MS SQL DB?
Hi, We currently have OpManager installed on a server, with the DB running on MS SQL 2008. As we have also run ADAudit Plus, I'd like to use the same MS SQL instance to host the ADAudit DB. Is this possible? Thanks, Daniel
Creating a baseline of permissions on shares
Hello, I've just installed the trial version, and I was wondering if there is a way of generating a baseline of current permissions on data shares. Ideally I'd like to generate a report in the format of File Server > Share > Permissions Is this possible/feasible/easy? Does it require additional modules to be purchased? Many thanks, Sam.
Close Request link not working in SD 8.1
After upgrading to 8.1 the Close Request link does not work properly. The user gets tranferred to a page that displayes "The request cannot be viewed" when clicking the link.
Publish ADManger Plus on Citrix Presentation Server 4.0
Hi, how can i publish the ADManager Plus on Citirx Presentation Server 4.0? Greetings from Germany Tom
Custom attribute for additional email addresses in ADManager user report
I need to be able to list a user's additional (secondary) email addresses in a user report. There is already an attribute available for the report listing the primary address. I need to be able to list all of the additional (secondary) email addresses for a user.
Problems with deleting users and schedule reports
Hi, I'm using ADManager Plus in the trial period, a very good experience so far. But i have 2 problems i can't find out how to solve. When i try to delete a user i get this error: Error Code : 80070005 - Access is Denied. The ADManager service is running under a Domain Admin user and i have modified Edit Domain Details -> "Authentication" and added the domain admin user there also. I can modify users but i can't delete them without getting that error. I can delete a user whit the same username/Domain
KPI Report
Hello, I want a KPI report for those requirement in attach. I want this for each technical, category and by Year,Month and week. I know how to make it with Custom Report, but over due requests and first response will not be in the same report they will be in separate report for each which I want all of them in one report Also if you can add ring charts it will be better. Regard.
Error using Configurations File Folder Operation
Hi all, I am new to ManageEngine, but will be using it A LOT in my new role. I have been asked to delete a folder which is located in C:\Users\%username%\ (Windows 7) on all machines for all users in the domain. To my knowledge this requires using the File Folder Operation utility under Configurations in ME_Desktop. I have set up the config both as 'User' and 'Computer' but the deletion is failing for two reasons: 1. Remarks = 'The directory is not empty' - this is happening when I actually
desktop control agent details
clients get a notification popup called desktop control agent details with agent details. is it somehow possible to not let this notification popup?
multiple departments/cost centers per user?
Hello We are creating time-spent reports per department on a monthly basis. We have some users working for 2 cost centers (2 x 0.5 FTE). Today, the requester is associated to one department only, which falsifies the time-spent reports per department . How could I map this into SDP? - define the requester twice (one per department) ? - assign 2 departments per requester? This would entail a new feature What do you think Thanks for any comment. regards, Marc
Search assets by IP
we have upgraded lately to 8.1 version. we were used to use the below search box to search assets by IP. currently we are unable to do so.
Remote Control
I can't find any documentation on how to configure remote control (of the desktop) to work. Of course, we're interested (and about to purchase, I hear) in this product so we can service all our clients from a central location if at all possible. From everything I've read, that's the purpose of the MSP. Having a remote control product is something that has interested us in your product. Could you please point me to the documentation on how to make this work? Additionally, I suspect the SDP-MSP
Authentication Failure for Mail Server
Hello, I recently upgraded our version of ServiceDesk+ to the most recent distribution from 7661. Prior to the upgrade we had just got a new email account associated with SD+ that pulled emails without a problem. After the upgrade its giving us this error: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Authentication Failed using the given username and password. The settings are the same as they were before the upgrade (when it
Switch Port Mapping Issue
Hello everyone, It is observed that, In the Demo versoin of Opmanager, a graph mapping to an interface is showing incorrect. Actual bandwidth flow in that particular port is 16Mbps but it is showing zero. What might be the issue. Please help me in this regard.
OPManager Interface Graphs Pictures not displayed sometimes
We use OPManager 7023 with a few cisco firewalls. But we can only see the Interface traffic Image sometimes. In most cases the image is missing and a red cross is displayed (see attachment). We deleted and readded the firewalls several times but it is always the same. Sometimes you can see the traffic interafce graph and a few hours later it doesn't work. Thanks in advance.
Migrating applications manager to higher version OS possible or not
Hello all I have applications manager 9 , licensed version installed on Linux centos 4.4, Now I have to migrate the entire server , I will follow the steps in one of the forum post ( http://forums.manageengine.com/topic/how-to-migrate-application-manager). But my new system has OS : Centos 6.2 , So will this not create any problem in migration ? And please confirm do I need to install the same version of app manager with same build number , Will this affect the migration? Thanks Niyati
no flows for new interfaces
Hi, I have moved a WAN link from one router to another router which is already hosting a number of WAN links. The problem I am having is that the netflow is not receiving flows from the newly created interface. ip flow is enabled on the interface and other interfaces are working fine. any idea? Regards, Ramzi
Contact Name and Email colums mismatch
All, Having just finished installation of product 7.9 build 7908, we are having a problem whereby, the Contact Name is the source of the request but the email address on the same line is that of the previous requester i.e. the person who sent the earlier request. This is confusing. Our installation is for evaluation purposes with intent to purchase. Please advise what we could be missing. See screenshot below - the name charles appearing for many requesters is a coincidence but the last names
Master tickets with the ability to close child tickets.
I know this has been asked for before (since 2009) but I haven't seen this ability surface to the extent that is being requested as of yet - unless I'm missing something form my configuration. My team has been using MESD now for about a year or two. With that, there are numerous occasions where what starts off as a singular occurrence will become something that evolves to affect multiple users. For this reason - and for trending, tracking, and analysis reasons - having the system be able to use a
Present OPmanager Alarms in ServiceDesk Announcements automatic
Hi Can I pressent Opmanager alarms in Servicedesk Announcements automtic, ex as I can create Opmanager alarms as Servicedesk incident? If I could, I not need to manually write in Servicedesk Announcements when something is down.
Report of Printers
Hi, at first i would like to say that this is a easy-manageable Report creator, but the query-reports are a little bit more tricky. I tried to figure it out by my self, but i'm on a point where i need help. I want to make a report from all the printers which starts with 'BGPRT', listing following colums: - Hostname - IP - Product Name - User - Location - Vendor - Acquisitation Date and all should be grouped twice, by Site and then by Department. It's even possible to make such a complex query?? Thanks
Self Service Portal - SSL
Hi, Would it be possible to add the ability to define the self service portal address as https://<servername> as we publish our service desk portal to customers over a secure link? Also is it possible to configure SDP to use a certificate and SSL for the internal site? Thanks, Matt
CMDB examples
I'm trying to play with CMDB to create our network. Does anyone have any screenshots of ones you have made so I can see how you set them up, setup the relationships, etc.? I don't know if I'm over-complicating it, or if I'm doing it incorrectly. Do I start out with a Business Service first, or IT Service? What's the difference between the two? I appreciate any feedback. Thanks!
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