Retroactively run weekly reports to graph trends
Hi,
I am hoping someone can help me out - I am not sure if I am running into a limitation of the program, or a limitation on my understanding of how to create a custom report...
I am trying to run a report which can show the total number of pending requests in a given week along with the number of requests added during that week.
In the same report I would like to show the number of both closed or resolved requests for each week.
I want to be able to retroactively go back say 6 months or a year to show the trends and be able to graph the flow of requests inbound and outbound.
My end goal is to be able to demonstrate if there is a need for additional help in our department.
Regards,
Chris Davis
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