Email Notification: CC's

Hi there,

We came across an issue related to the email notification.

1) Contact has posted a request and this request includes several people in the CC's list

2) SR's uses "Reply" option to reply and but intention to make this conversation private
    and he deleted the contact email from the "To" and added his superiors email address to get some feedback.

Results of above actions:

a) the moment SR's clicks on "Reply" button he cannot see included CC's person in an open form. that's
why he missed to remove CC's during reply .

b) His action created big privacy issue, first notification emails goes to his superiors only and this is ofcourse intended, second email generated by the 'system' sent content of reply to all the CC's person who's included.

   -> I guess he should have use "forward option" to avoid CC's notification? please confirm!

c) When we have investigated the system generated notification in the "view all conversation"
because reply was not for the contact(contact was removed from the 'TO'). we have figure out that system generated notification has taken one of the CC person put in the 'TO' and rest remains in CC's

Question: How can 'system' considered CC person and put into 'TO',

if you would like I can show you in the remote session? or please explain.

Thanks!
Regards