Contract renewal change
When renewing contracts, I find the way that SDP renames the renewed contract "Contract Name - Renewed" unhelpful. If I use the Contracts Expiring in the Next 7 Days filter, I can't see right off the bat which ones have been renewed already. The expiring contract should get named "* - Renewed" and the new contract should just keep the original name. That would be much more useful because when looking at the contract list through that filter, I'd know that any contract ending in "- Renewed" has
Resetting a date field to a null value
Sorry this may be a duplicate post, I believe I was not logged in and may have posted the other one anonymously. So am re-posting it under this user name so I can track the progress. At times we have people that fill in a date field accidentally, but they cannot remake the value of that date field null after. This skews up our reports. I realize that I can run a script to delete the value, but we have strict policies on running a script in a production environment. Is there a way to make a date
Syslog OpM
Please help with your configuration syslos, since at the time of generating a rule is has to be associated with an event, the problem is that the devices are an alarm, the idea is to have syslog configured not associated with any event. Please help or guide for the correct settings. Claudio Leiva
Weekly Report
I am looking to create a report with the following average time to close incidents by week, by technician All reports seem to be day or month based
Minimum Maximum and Average Response Time
Hi Are there any reports available to report the minimum, maximum and average response time to requests? E.g. What were the average, maximum and minimum times in which a call was assigned to a technician.
Incorrect speed shown on Juniper SRX interface
Hello, I've just downloaded the trial version of Netflow Analyzer. When viewing our Juniper SRX router the interface speed is shown in kbps which is incorrect. Here is a graph from the router interface, note the Output Rate on the right side is facing the LAN clients. Note it is showing the speed at 4.9 Mbit/s: In the Netflow Analyzer interface the throughput is listed as 525 kbps (ie: 0.525 Mbit/s) The Windows client is showing similar speeds as the Juniper UI, incrementing in 500-600 KBytes/s:
Startup error
I'm running the latest version of EventLog Analyzer (7.2.2 build 7022). When I start the program, I get a windows error stating: "The procedure entry point sqlite3_prepare_v2 could not be located in the dynamic link library sqlite3.dll." The program was working fine until recently. Not sure what happened. I uninstalled and reinstalled, yet get the same error.
Syslog Forwarding and Change Detection
Has anyone gotten change detection to work when filtering and fowarding syslog messages to device expert? This article states is supports syslog forwarding, but I haven't been able to make this work. http://forums.manageengine.com/topic/deviceexpert-supports-syslog-forwarder I am using rsyslog to filter and forward the following Cisco ASA messages to device expert %ASA-5-111004: %ASA-5-111005: I am getting "UNABLE TO LEARN LOG FORMAT" in the syslog0.txt log file. I have changed the format of the
desktop central agent mac osx
hi i just upgraded to 80029 and deployed a mac agent to one of my macs i have 2 question 1) we have integrated our macs with our AD (so mac show up as a computer in the active directory structure) when i created the agent i selected it was part of our domain rather than the macosgroup workgroup. we use www.centrify.com solution to achieve this is this correct or should i always select macosgroup workgroup for macs even though they are integrated with our active directory domain (windows 2008 r2)
IP, MAC or Broadcast entry not valid when performing Wake On LAN
I am getting this message on all computers when I try to use wake on LAN. I am demo-ing the product. When I first installed I tested a couple machines and it was working fine. Now nothing is working. I verified the MAC addresses are correct. There are very few conversation on the subject. My version is 80026.
[SupportCenterPlus] Have both http and https
Hi all, I'm looking for help to configure both HTTP and HTTPS binding for SupportCenterPlus. I followed the procedure for SSL and keystore configuration, everything worked fine. But I want, at this time and for a short time (due to SSO), configure SupportCenter to listen on 2 ports, 80 for HTTP and 443 for HTTPS. I don't want to simply change port, what I can make with the bat provided. Is it possible through server.xml ? Any other files to update in order this to work ? Regards and thanks in advance
cannot download screen recorded file
Dear all In Remote Control I configured settings for screen recording. After I closed the remote session I could see the download video file in History tab but I cannot download it. While I click on it no action happens Any Idea that how can I solve this ? Regards Negin
EventLog Analyzer not sending logs via email
Hello, I have configured EventLog Analyzer to sent emails on certain syslog messages but it doesn't send them. In mail server configuration I can sent test mail successfully. I have configured Alert Profile with Custom Alerts and for testing purpose there is configured LogType Any and Severity also Any. On Profile page there are many generated alerts with Status Failure. The device whith send log is Cisco ASA. Could you please help me with this issue.
Admin password lost after integration with servicedisk
I tried the integration feature with service disk 8.1, after applying the integration I can no longer access desktop central with admin password. How can I recover this ? Thanks
there is no word on buttons in IE browser
Dear all There is a problem that I have. In IE browser some of the buttons do not have the word on it ,the button works but client cannot see the word to understand what the button is for.it shows the box only but it works fine in Firefox. I want to know why this is happened Any Idea ? Thanks in advance Negin
When scheduling a MP task, notification is sent to the applicant (no technical) bears the main email FROM the SDP
Hi, I need the FROM is the Support Group to resolve the ticket. My SDP has many support groups and each has a different email that works with the main email. I need to know how to fix or set SDP urgently. Thank you very much, Mauricio
problem with license
dears. i have a one problem/question. why my manage server didn't get the license from admin server? can anyone help me with this. thank you beforhead.
Special characters in canned responses
We're using canned responses, and, in the sent mail, where getting question marks in the special characters on the subject: Example: Re: [ID ##7##] : Servi?os de Forma??o - Proposta de Fornecimento It should be: Re: [ID ##7##] : Serviços de Formação - Proposta de Fornecimento However, in the main text, everythings ok. Example: Tal como solicitado, enviamos em anexo a nossa proposta de fornecimento de Serviços de Formação [na aplicação] In the request view (inbrowser) everything appears normal.
IBM Blade Center Inventory
Hey guys It would be great if OpManager could display and save in the OpManager database the inventory of the blades in a IBM Blade Center. This would make it a lot easier to find which Blades are in what Blade Center. I would also love to be able to see this viewable on a dashboard. I have tried to do this with a custom monitor and the IBM supplied MIBs. It does display the name of the blades and the blade slot. But it does not save the info in the database. So I cant search for the info and
No Data Found?
I have EventLog Analyzer installed for evaluation on a Windows Server 2008 R2 box and have added some hosts. Everything works properly since today, now when I try to check the errors or warnign logs for soime host (Linux or windows it's indifferrent) I receive the pop-out window says "No Data Found" (if Ichange the timeframe to yestarday I can see some data). Please let me know something because I'm evaluting the product and apart this small issue seems very interesting. I know I have to send you
emails are not sending on alerts
Hello there, I have problem with sending emails on Alerts. I have configured new Alert Profile which should sent syslog messages to mail server, by matching only Severity which is "Alert".Cisco ASA is actually sending syslog messages. Mail server settings are configured properly because test mail messages are sending well. On Alert page I see generated Syslog but on Status it indicates Failure. On firewall I see many connection attempts from syslog server to mail server, but actual mail messages
The file may be corrupted or check for the available disk space
Hi! I get the above error message when trying to upgrade from 8.1.0 build 8105 to 8109. What is the amount of free space needed? I have 2 Gb free. I have tried downloading the update file on different machines just to make sure that it isn't client related. Kind regards //Henrik
Toll Free and Support lines Down
Hi All, Our toll free and support lines are down. We are working to make them online. Please write to support@netflowanalyzer.com for any issues at this moment. We will revert you to shortly. Thanks Raj
IPv6 in Opmanager
In some older topic: Re : When will Opmanager support IPv6 addresses? 8 months ago Hi, IPv6 Support will be available after 9.1 release. Gabriel Team OpManager Network Monitoring Software So now 9.2 is available. Where did the IPv6 support go? Anyone found it? It is not in the release notes and i cannot find it in the web interface...
Using predefined variables like $CreatedDate in the subject field
Hi, Can I use the predefined variable $CreatedDate in the subject field to create a daily schedule with automated date antry in to the subject field and if not how can I achieve this? Regards Johan
update of the OpManager
Hi I have a question, ¿How is the process update of the OpManager to the latest patches that have been published? thanks.
Abg Hours to Closed By Request TYpe
Need a report that will show average hours to close by Request type
Reporting Raw Data
I'm looking at producing a monthly reporting suite from our Helpdesk that I can pass to the business stakeholders and circulate internally within the department. The reports built into ServiceDesk Plus seem tp produce tabular data. Is there a way to also get to see the raw data, so I could bring that into Excel and write some customised pivot chart reports, to work alongside some of the inbuilt reports ? Is there a report to give me the raw data (ie. All fields for a given date range) or is it
Netflow Analyzer 9 on Linux x64
I just had my Netflow Analyzer (NFA) server go down, hardware failure. I need to be able to recover from that in minutes or hours, not days ans weeks. I have the new server up and running now, but it was very time intensive. I realize I can't switch architecture, but now that I am on a Linux architecture, I need to be able back up the settings and configuration at very least. I saw a post about how to backup NFA from 2 years ago, but I am not clear if that was only for migration of data, or to
adding clients
guys, how do i add my windows clients for monitoring in the tool? Are they automaticall recognized or do i need to add them manually?
Route Tickets Based on Time
I'd like to route tickets to a specific technician based on the time the ticket comes in. How can I do tihs?
Need Suggestions for Using OpManager for Asset Management
Hello-- I wasn't involved in the original purchase of the product and have been told that part of the reason for our selection was being able to also use the product for asset management. I've been working with the monitoring portion of the product, but our director wants to combine our current database of server details into the OpManager product in order to run reports on network metrics. The challenge I'm having is that there are more categories of information in our DB than in OpManager about
Port info conflicted
Hi there, I just installed version 9 and trying to start the collection. On the main dashboard it still reflects default port "Listening for NetFlow / sFlow Packets at Port 9996 " while under Admin - Server Settings I have changed it to port 9999. If I run netstat on the server I do see port "9999" open. Unfortunately my MPLS router is under ISP's control so all I have it their word that netflow is setup. Is this some bug or... Thank you.
Shares on a scanned asset?
Does SDP with the Asset Manager have the capability to display the available Shares on a scanned Windows Workstation?
Notification Rule Scheduling Questions
When using a notification profile schedule: - Is the time reference the actual time on the OpManager(9200) server? - I have a schedule that starts at 17:00 and ends at 05:00(overnight), how does it span days? If I have this set for Mon & Tue, does it run from 00:00-05:00 on Mon, then 17:00 on Mon through 05:00 on Tue and then from 17:00-23:59 on Tue? I am trying to setup a notification profile for off office hours(05:00-17:00 Mon-Fri) so I am looking to find the most efficient way to do this. Any
Feature Requests
1. I'm looking for approval process for problem management.There are approval processes in incident / purchase / change management. But I cannot find the approval process for problem management. If it is not there, can you add this feature please? 2. On the report module, I want to see the which device (PC, server, projector, monitor, etc...) is getting most of service / IT request on it. How can I do it?
Ping Monitors in Application Manager 10
Hi After the upgrade app9 to app10, I realized that the information received from ping monitors Is wrong. More clearly if the server is down, it is seen that ping service is up. Please comment on this problem. Thanks a lot. Boroujerdi
Another contact with the same Email ID exist
version 7.9.0 Build 7902. In our company everyone is a support rep and a contact. Now an administrator wanted to add the email-address to one of the support reps. You then get the question if you want to use an existing profile and the administrator answered yes. Now this support rep is no longer visible as a contact and when we try to add him again as a contact, whe get the error message above. We already tried to add a new request through his email-address, but this doesn't work. Can anybody help.
How to change logging directory?
Hi, Is there a way to change the root logging directory for all the log files that are written to [Applications Manager Home Folder]\logs? I have attempted to change the configuration in C:\Program Files\ManageEngine\AppManager\working\conf\logging_parameters.conf and am.log.dir=F:/applicationsManager/logs/ in C:\Program Files\ManageEngine\AppManager\conf\AMServer.properties to no effect. In my enterprise environment all log files need to be written to a specific drive. Cheers, Damien.
New OPM Rule engine problem
new discovery rule engine is interesting feature. For test decided to add several devices to OPM. And rule was 'if new device is server, add to the business view serverView 3'. There were 4 servers. Yes. Those servers added to business view 'serverView 3' correctly. And this is the problem. Server's icon and names got placed over and over. If there were about 25 servers... it might get really ugly to rearrange. I was expecting something like this. Tidy, ready to go.
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