Problems adding a monitor for Oracle DB.
Dear Support, I´m trying to add a monitor for Oracle DB monitoring and the AppManager gives me the following error message: " Listener refused the connection with the following error: ORA-12514, TNS:listener does not currently know of service requested in connect descriptor ". Any ideas? Thanks in advance Best Regards.
Centeral Server will not Save Business Views
Nothing happens when I click save or when I hit close and yes to save.... I have run a DB repair and it still doesn't work.
Quick question for SCP Dashboard
Is SCP dashboard customizable?
Issue on Alcatel 7700 device.
Hi All, Issue occurred while executing the Switch Port Mapper on Alcatel 7700 device. The MAC, IP and DNS details are no displayed. How to resolve it? Thank you in advance.
Can you support the Temperature OID on the C2950 device?
Hi all, Can you support the Temperature SNMP-OID on the C2950 device? Thank you in advance.
OpManager doesn't show the CPU, Memory, Backplane utilization
Hi, We use HP, 3Com, H3C switches and routers in our network. Opmanager doesn't show the CPU, Memory, Backplane utilization of those devices. And those devices are not classified at the discovering process as switches or routers and go to unknown category. I have to import from unknown category to switch or router category. is there any problem with mibs? regards. kasun
HTTP Status 403 - Access to the requested resource has been denied
HTTP Status 403 - Access to the requested resource has been denied type Status report message Access to the requested resource has been denied description Access to the specified resource (Access to the requested resource has been denied) has been forbidden. Apache Tomcat/5.5.34 Who can help me to solve the problem above? Thanks in advance for your advice.
Add Custom Group Selection Option to WOL
Would love to be able to select a Custom Group from the WOL options instead of having to manually check each computer from a Domain List. That was one of the reasons that I created the Custom Groups was to be able to select an entire group (or building in our case) to wake at once. Thx. Richard
Translation of status
Hello Support Team, I have a customer (SESC GOIANA). hey find interesting that the status OPEN, CLOSED, RESOLVED AND ON-HOLD be translated for portuguese of Brasil. See the translation below: OPEN: ABERTO CLOSED: FECHADO RESOLVED: RESOLVIDO ON-HOLD: PENDENTE
Reply to Requests Auto Populating CC Field
When we reply to calls that have been Automatically logged in Service desk via the mail fetch, it always populates the CC field with the account the emails were originally sent to. To try and clarify, I've created an account called ServiceDesk which is used for the mail fetch, this receives a copy of all emails sent to our main support email address (ITSupport@mycompany.com). The calls are automatically logged just fine but whenever a technician reply to an automatically logged call, ITSupport@mycompany.com
availability chart
I would like to make an escalation rule to the next technician on the availability chart, so how can I do that
Service Catalog ability to change the template....
I have already requested this to be an enhancement with SDF-36189 and do not see this in the "known issues" area. I would think that this would want to be escalated to a "known issue" since you cannot expect the customers to always select the correct template. IF they do not select the correct service catalog template, you do not have the ability to switch it to a different template, unless I have mistaken the Service Catalog's purpose which was to create a way to handle the customer's request in
auto assign /shifts
I’ve 2 shifts one in the morning and one in the afternoon till midnight so how can I set it for technicians availability chart
Update from ServiceDesk version 7.6 to 8.0
Hi Everyone, We are currently running ServiceDesk Plus version 7.6 and want to upgrade to 8.0 cleanly by backing up the database, uninstall version 7.6 then installing 8.0 then restoring the old 7.6 database. Is this scenario possible. What would be another avenue for this? Regards, T
A Real work planner
Hi all, it would be great when you would realy be able to plan the shifts and so on for your technicans in the workplanner. Then you always can see how many technicans you have for the night shift and so an. Perhaps it is possible to realize it with a algorithem system e.g. 5 Days Night shift onde free day, 5 Days late shif one freeday 5 days early shift and so an and then use this algorithem for a whole year. Best regards Thomas
Request Type field not listed in TimeSpent reports
Hi there, As far as I can tell, when creating TimeSpent reports (or editing existing ones) there is no way to access the Request Type field, either as a column to include, or criteria to filter on. This seems strange as most other Request fields are available in this module. Am I missing something? Is there a technical reason, or is this just an oversight in the reporting module? Thanks, Richard
link servers together
If I installed SD+ on multiple servers for different engineering department, how can I have data linked together? How can I have a management for all servers?
"Add Request Button" cannot see without scrolling down.
Dear All, I would be grateful if any one could help me to sort this issue, may be this is due to our user workstation resolution size, (1366x768). I suppose to use the SDP for over 150 smiler workstations. I cannot change this resolution size since that is the default for the particular model. I am using minimum number of fields on the requester view but still the size of the "Description Text Box" taking a lot more space on the same page and the add request button is still not appearing on the first
Un-decline an update
I want to temporarily hide an update that conflicts with our billing software. Is it possible to set an update to Decline then go back and approve it?
I am looking for some HP Switch templates
I am looking for a template for a HPJ9146A, HPJ9148A and a HPJ9280A has anyone got one they can export
Move users to new domain and new username
Hi We have thousand of user in Servicedesk Plus, now we have beginning changing Active Directory server. That means new username and new mailadresser for all user. If I do a standard ldap sync all users loose there old and current cases. The sync must work like: OLD Username to NEW Username and NEW Domain. Changing all users by hand is way to much work. Can I fix this direct in database? if I look at table AaaLogin I see username and domain. That is all I want to change right now, but changing
Business Views Resizing
Is there any way to get the business views to size correctly? Fit to screen is way to small and Normal size is way to big. I am running build number 9101
How to bring back Dashboard/Widgets
Hi all. I just logged in to my Netflow and I discovered that the Dashboard is empty. Before now, I usually see the Top Stats dashboard and I can also choose the network snapshot. I tried adding widget but there are no widgets available. Please can anyone tell me how to bring back the dashboard to the default settings. Here is the snap shot of what the dashboard looks like. Thanks.
approve patch for some clients but not approve/decline for others
hi i have a question is it possible to approve a patch for a particular set of computers and decline it for others for instance we have a blackberry enterprise server and RIM suggest you do not update the java installation so i would like to decline a patch for our BES servers but approve it for all other servers/computers and laptops. i don't think this is currently possible or can i do this i now have to manually remove the java updates from the BES servers when i run the update but i am sure there
Info field for Resource
Hi.. I have noted that this request has already been placed and the response is that it is forth coming.. I wish to re-iterate the need for a info field associated to the Resource that is similar to that already provided for accounts. The ability to place a large amount of free text infomation onto the Resource will provide a richer experience for the user and administrator alike. Please can you indicate the expected delivery timeline for this feature.. Many Thanks GaryS
How to utilize Dynamic Groups for Patch/Software Deployment?
I have created a few dynamic groups that have seperated our Windows 7 x86, Windows 7 x64, and Windows XP physical machines. I would like to be able to deploy patches (and software) to only the PCs listed in each of these dynamic groups (because a search of Windows 7 x86/64 also brings up several virtual machines that I do not want to patch). When doing patch deployment, I see that the staticly created custom groups are available for patching, but the dynamic groups are left off the list of available
Registry settings
HI Guys, Can you give some examples in your Configuring Registry Settings page please? It makes it easier to see the exact format required like backslashes etc. I am struggling with Sub-Key, Value Name and Value Data / Expression. Thanks
DeviceExpert @ ManageEngine User Conference - Las Vegas!
DeviceExpert Product Training @ ManageEngine User Conference - Las Vegas Oct 09-11, Monte Carlo Resort Hi, We are glad to announce our next big event in the US - ManageEngine User Conference 2012 - in Las Vegas between October 9 and 11. Larger Gathering. World-Class Venue. 3 Power-Packed Days. In-depth Technical Sessions. And A Lot Of Fun! A singular, uniquely-purposed symposium for the valued ManageEngine community. An exclusive training session to equip users with the knowledge to work with DeviceExpert.
Custom Permissions
Hi All - I would like to allow a role to just have modify user properties --> contact details. Is there any way to accomplish this? The Modify user general properties gives too many rights. Thanks
Description field in approval of requests
We have some users that fill out a pretty long description in the approval of some requests. Currently we cannot open that record to view that full description, the only way is to mouse over and we can read it for about 30 seconds before it disapears. Is there an easier way we can view or print the full description?
Link a PO to an asset
Hi all is there anyway to link a Purchase order to an asset. If i create a PO then create an asset from a PO then great i can see the PO assigned to my asset. But i have old assets in the system before that was available so it would be nice to link a PO to an asset. Also if you delete an asset that has been created from a PO then you can not reopen the PO to create an asset from it again. UDF is not the answer as it does not hyper link to the PO anyone ????
HTTP 500 error
In the recent items, when I view a change that has been deleted, I see the message below, is this correct, surely it should say item not found or this change has been deleted HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Can't find resource for bundle java.util.PropertyResourceBundle, key sdp.change.invalidchangeid.error com.adventnet.client.view.web.ViewProcessorServlet.service(ViewProcessorServlet.java:99)
Request URL in email not properly formed
Hi, When SPD MSP 8003 sends out emails with a link to the request it is not showing the http or https part and hence the link does not work correctly: ://servicedesk.mycompany.co.uk/WorkOrder.do?woMode=viewWO&woID=1036 Does any one have an idea why this is as it worked correctly in 7.6? Thanks, Matt
announcement privacy
Hello I created an announcement and checked the “show to requester” option where I selected a specific group, but the announcement is showable to everybody??
OpManager on VMWare
Hi All, Just a question if I may please. I am currently running my OpManager on a virtual machine in my VM Farm. Is this the right thing to do, or should I have it running on a physical server? Thanks Paul
Reporting: Requests opened today and resolved today
Hi all, Is there a way to get a report that shows me 2 simple pieces of data at the same time - the number of requests opened today, and the number of requests marked "Resolved" today (but may have been opened at any time). Obviously each is easy enough to get on its own, but I can't figure out how to get them into one report. Any help would be gratefully appreciated! Stu
Customizable Dashboard
It would be very valuable, to have the chance to customize the dashboard. especially for the supervisor role. In fact, we are using SD to manage different groups of technicians (IT & logistics) and a dashboard that mix all them up is almost unusable. at least a new "master filter" by Group could be implemented, giving the opportunity to change the view on a specific group, affecting all the dashboard widgets with a single click. is that in your mind, already? thanks
Regarding the false report.
Hi , in OPMANAGER when i 'm seeing the server memory or cpu its showing 100% , but when i logged into the servers there CPU utilization is normail 28 %......... could u tel me what is the issue with this. y it is giving such a false report.
Partition size details
Hi to all and sorry for my english, We try opmanager 9 (9200) We have servers Windows 2008 R2 (full and core) in Esxi host. How i can see detailed info (graph would be the best) of the disk partitions status of a server in a server view? I found "Partition Details of the Device(%):", "Disk Utilization" but nothing regarding partition size (as a full info view) like in My Computer of Windows 2008 R2 (a white line that is all partition size and is colored in used part and report the two value: Total
DeviceExpert for Motorola AP-5131 support.
http://www.manageengine.com/products/device-expert/view-device-models.html says it supports Motorola Wireless switch. Is this include the AP-5131? Also how about the Cisco: 3512XL 3524XL 3950-24G Alactel: OS-6850 OS-6224 OS-7700 Can DeviceExpert be integrated with SDP like OPM/APM? If it does not integrate and I want to keep the record of DeviceExpert oriented alarm, how can I do it? Thank you in advance.
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