Customization of Request to Change Association
is it possible to customize event/actions using scripting? ie: On association of request to change, is there possibility of adding custom script to populate some of the change fields from the request fields? Thanks
Adding Values with two Languages
Hi, as SD+ is a multi -Language application , I think it will be very good idea to have an option to add the values of master data in English and another selective language. for example : the Category name currently is entered in one field so it must be entered in one language (English for example), now when the user switch to another language , all menus will be changed to that language but the master data appears in "English". so I suggest to have two fields for all master data entry one field
active directory additional fields
i have alot of users on the active directory but i didn't fill out the information (phone, department,....) so how can i automate this procedure, is there any form or third party software to be able to fill these fields so it can show in service desk.
Custom report for all ticket activity in a week.
I am running ServiceDesk Plus, version 8.0.0 Build 8021 with MYSQL. I have one custom field, "customer" I would like a report that will report all activity on a request for a given period. If I am able to run it as a scheduled report, I would run it weekly. The goal of the report is to compare activity in SD with my regular notes and improve my billing process. I don't know of a field that would indicate a request was "touched" or not, but I have been looking without success. The report should
Link two or more requests
Instead of merging requests that loose information of each one (status, category, etc.) the link should be as a tree connecting related requests and maintaining all the info of each request. Just like if we were adding a new task/activity to a request.
How do I view/modify user's alternate email addresses?
Is there a way to view a user's alternate email address and possibly change it if necessary? When doing an "enrolled user" report it'll show me their default email address, but doesn't show any additional email addresses they may have specified.
Automatically Save Reports (Rather then Email)
We are running Eventlog Analyzer version 7 and I was wondering if there is a way to have the daily reports saved to a storage location on a server rather then have them emailed out daily? It would cut down in our time since we just save them from the email anyway and would like to have this automated. Could anyone recommend a way to do this?
Problem with MySQL Database
Dear Support, Good morning, The company acquired a Orizon version of EventLog Analyzer Professional with 300 hosts. We conducted a default installation of the product, with the MySQL Database. What is the maximum size of the Base in Gigabytes database support? Can I change to the Microsoft SQL? You have the procedure to accomplish this change? Thank you,
Exporting to csv does not give full log ?
Hi, i am trying to export a log to csv file for review, the log contains approx 431K lines of debug. When i try to export this to a csv it only show 20k lines of log. How can i get the full log exported, either to csv or even a raw format. Anyone with an answer quickly would be appropriately as i have 3rd party waiting to check logs. Cheers, RH
Getting the CPU dial to show custom monitor
Here is the problem I have The CPU Utilization monitor is incorrect in plotting the CPU for BIGip F5 1600 I Created a custom monitor which plots correctly How do I get the dashboard CPU dial to plot the custom monitor ? Thanks
two instants of SCP
Hello, We are planning to use SCP with our vendor, who also has SCP. However, every time there is a reply from each side, a new ticket is created. How can both companies that use SCP work on tickets together? Thank you
Changeing a windows workstation into windows server for CMDB
A windows computer running windows server 2003 is inventarised as a windows workstation in the inventory of SD+. Now I want to change it to a windows server to have a correct situation in the CMDB. Is there a possibility to addapt the CI-type of a item? Best regards, Mark Flothmann
Patch Status Mis Reporting
Hi we're running DC Build 80029 and finding that it is reporting all local and remote clients as healthy, which would be fine if it were the case!!. We run ESET Anti Virus which gives an indication of endpoint security status by changing the system tray icon colour progressively between 'green' for maximum protection, and 'red' for danger. Multiple clients are showing orange, which indicates several Windows updates are missing.Of the clients showing orange, ESET identifies around 35 missing updates,
Searching for systems by Service Tag
Hi all, Now a days more and more computer manufacture supply their machines with an service tag number. Usually this is an unique number which makes it easier for us system administrators to find the right system when it comes to warranty’s and stuff. Now that we use Desktop Central I thought that this was an very easy way to search for your machines in DC8. But I’m afraid to say that I’m unable to find any system by Service Tag. Is this something that must yet be implemented or am I just looking
Flash Player not list in the installed applications at the system details
Hi, I installed Flash Player 11.3.300.265 ActiveX as a msi-Datei on the clients successfull. In the Patchmanagement on the "system details" under "application" is the Flash player not list under the "Non Microsoft Products". The older Flash version are always listed. So I think Desktop Central don't recognizes flash. Updating patch status or a reboot from the client don't help. Is this problem known? Have other this probelm? Thanks for help. RH
report
Dear all There is a question that I have. In the report tab I want to report some data from those fields that I have created by my own in Service Catalog. but I cannot find Service Catalog additional fields in the report available columns. Where can I look for them and ho can I create a new report we those fields that I need to add in columns to report Any Idea? Regards Negin
support ESX5?
Hi, i want to monitor the CPU and Memory Utilization. can use SNMP to monitoring it? thanks, TS
ELA and DHCP
Hi, i have a question regarding ELA and DHCP. I ave some clients that connects to the lan in dhcp; i've added theme to ELA, but it cannot collect the logs, since its IP keep changing, and ELA isn't updating it. Why isn't ELA simple asking via dns for the updated IP, if the one that has configured doesn't respond? There is any way to achieve this? Regards, Mauro
OpManager Error 12029
Hi, We are using Opmanager to monitor WAN activity in real-time, and for that we set up a monitor in the communications department. The thing is, that after a while, Opmanager will start showing this error message: 12029: Unknown We have to clear that error window in order to keep seeing the real-time graphs, but since the browser is opened on a dedicated computer, directly connected to the monitor, this is not acceptable. Any ideas why this error happens? and more importantly how to fix
Solution format
Dear support desk, Is it possible to format the solution menu in a different way. Now the topic is set in bold characters while according to me it would be more easy to read, especially with lots of solutions to set the field<Title> into bold characters and leave the Topic in normal characters. Kinds regards, Raymond Boer
Desktop Central agent for MacOSx
Is support for MacOSx on the road-map for Desktop Central? I know I would purchase a bunch more licenses if that were available.
Domain and computer names?
Running Desktop Central Software Inventory Tool in Windows 7 on a stand-alone PC. MS asks me to click on Start and then right-click on Computer to get the domain and computer names. I don't have Computer to right click on. Does this software run in Windows 7 and on a stand-alone PC, or is there a way of bypassing these prompts?
Send incident to JIRA
We are currently using JIRA for project management issues. I would like to send incident from Servicedesk plus to JIRA. I already know how to do that. Servicedesk plus api to get incident and then push to JIRA using SOAP and add it as issue. However I would like to create a button is the incident screen on Servicedesk plus. This way the administrator can push the button to initiate the code that pushes the Servicedesk plus incident to Jira. The only thing I need is link of Servicedesk incident page
How to migrate users Firstname & Lastname
Hi I work for an Company that creates websites and it has internal server in Linux. We got all the users(publishers) in csv file format, trying to migrate them into windows 2008 R2 Active directory. The problem i am facing is the users are migrating with out any errors but their FirstName and Lastname are left out blank. There is no option in the template to populate firstname and lastname. My CSV file has 3 fields Firstname,LastName, GivenName. For GivenName i am using FirstName.LastName. I am
multiple emails
i created aliases for the multiple emails that i want in the service desk, but how to let it get assigned by itself what criteria should i put in the business rules
business rules
I created a business rule with some criteria so that the request will be placed in a certain group hoping that auto assign will distribute the requests with load balance, but it’s distributing them without considering the group that it was assigned to by the business rule.
The default report groups should be able to be removed or disabled for certain users
We don't use most of them, and it's confusing to users.
Allow new tasks and service requests to be created using an existing task or service request as a template (very useful feature for helpdesk setup)
This will make the creation of new categories and request templates much easier
Fault report to Service Request.
Is it possible to convert a Fault Report to a service request?
Request Type field vs Service Request/Incident
I'm trying to understand the difference between the Request Type field and the Service Request/Incident types of requests. In our Request Type field, we have three options: 1. Incident 2. Request for Information 3. Service Request Are these correlated at all with the Service Request/Incident requests? For example, if I create a new incident, but set the Request Type as Service Request, will it show up as a Service Request or an Incident in reports? If the incident I create isn't exactly a true incident,
import assert become error code
I use chinese version.After i import assert,non-english fileds are displayed error code.I think it is because language problem.can you help me!
When replying to requester the "To"-field is blank
Hi As this it the first time we've encountered this issue, I didn't want to create a support ticket, as it is only a very minor problem. We have 1 user out of 500 whom we experience this issue. Whenever I want to reply to a request raised by this user, the "To" email field is blank. Usually the requesters email will appear automatically. I can type the first name of the requester and then choose her from the list without any problems. This is easily something we can condone, but preferably we
Automatically populating information into a TASK that is generated by a form within the Service Catalog
As the title suggests, I need to find a way to automatically enter some information into a task that was generated from a from in the Service Catalog. Primarily, the ticket ID. I tied using the form of ##$RequestId## but this epically failed. I need this, as sometimes a ticket may need to be dealt with by people in the other IT groups other than the helpdesk. Thanks in advance for your assistance. Senior Client Technology Support Analyst Bird Construction Inc http://www.bird.ca http://ca.linkedin.com/pub/carlo-piva/31/267/a5b
Convert request into servicerequest
Is there a possibility to convert a regular request into a servicerequest in the actual version of SD+ 8017? Or in the new upcomming version 8.1? Is it in the API of version 8.1 possible to generate a servicerequest? These questions are important for the automatisation of the creation of new employees. Best regards, Mark Flothmann
auto assign
hello does auto assign rules conflict with business rules, i mean if i make a business rules for a certain group and i want to have load balance applied to this business rule, so the load balance will apply to certain technicians
Backup to network share in SDP 7.6.0
Hello, I am trying to determine if it is possible to configure the schedule backups for SDP 7.6.0 to write to a network share using a UNC path? In the Backup Location field, can I just put something like \\server\share\folder? If so, what permissions are required on the network share to allow this to work? Mapping a network drive is not an option since I need this to work without a user logged into the server. Thanks for your help!
Report for attempted logons
Is there a report that shows attempted logons and lockups ?
Sms code and Captcha verification?
Where I can set the length of the code you sent by sms? 8 to 6 digits. Where I can disable the second captcha validation of SMS metod? the function as the webadmin of >> settings policy >> advanced >> General >> hide captcha does not work. Athach image. Thacks!!!
Users require to enroll email when email address already populated
Good morning, Currently, when a user is created in our ADManager site with the 'Email Address' field populated, the user is still required to enroll an email address. This is very frustrating for our admins, since it adds an extra step for their end users in the self-service site when enrolling. I have checked with support and was informed that this works as designed, that you should be forced to enter another email address, and while I understand the logic, I don't think that should be the case
real browser monitor website login
If i want to monitor to see if our customers can login to our website. Would either the real browser monitor or the HTTPs-url sequence work for that? They have to enter an username and password to actually finish the login process
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