Hi

 

We have thousand of user in Servicedesk Plus, now we have beginning changing Active Directory server.

That means new username and new mailadresser for all user.

 

If I do a standard ldap sync all users loose there old and current cases.

The sync must work like: OLD Username to NEW Username and NEW Domain.

Changing all users by hand is way to much work.

 

Can I fix this direct in database? if I look at table AaaLogin I see username and domain.

That is all I want to change right now, but changing this table does not work. Perhaps the table is cached.

 

Is there a solution for this?

 

//Peter