SoM is empty
Since the last update to version 8.0.0, Build 80035 the SoM display is not working anymore. I deleted my browser cache multiple times automatically and manual without success. In the SoM page none of the hundreds machines are displayed and i am no longer able to check agent installations. Thanks in advance for your help! Dirk
Desktop Central Configurations processing order.
Hello, We have many "Configurations" which map network drives in Desktop Central. I see that there is an option to "Disconnect all existing network drives before mapping new". Is it possible to create a configuration with the "Disconnect all..." option and then move on to another configuration with drive mappings? To do this we would need to know in which order the Configurations are processed. Thanks, Aaron
System Tools Alert
Love the ability to schedule disk checks and defrags via Desktop Central, but I don't see a spot to pop up a warning that the machine is going to reboot during the process. Your Shutdown feature itself includes the option to warn users, but the check disk, defrag, and disk cleanup do not. Unless I missed the setting somewhere...
SoM ( Scope of Management) works with errors
There is no managed client computers list and so we can't install/ununstall agent. We can't choose the "Domain/Remote Office" drop-down menu because it's blank. IE says that there is a problem in StateHandling.js module This problem was appeared in Desktop Central Server version 8.0.0.35 and goes on in 8.0.0.37 Please see attached screenshot.
Working Hours
Dear All. I am New to Manage Engine, I want to set Working Hours of My Organization, But I can't find where to set Working Hour and non Working hour. Please it is urgent . Best regards
Use online SMS providers?
Hi Its is possible for OpManager to work with a 3rd party SMS gateway provider such as http://www.textanywhere.net/? For our internally developed systems, we use http://www.textanywhere.net/ and messages are sent to as SOAP webservice requests. Or is there a tutorial on getting OpManager (running on vSphere) to work with a GSM phone, I'm confused how the Device is shared with the VM.
Cisco 2960 switch adding temperature monitor
Hi, Can you please help me on this, i successfully added cisco 2960 swith in OpManager. When we add monitor and we choose temperature we can not add this on the monitoring. What is the main cause of this? or it is a MIB issue Please advice Thanks, Joe
Redirect Request to department tech support
Hi. In my place, i have diferents departments, each one, have a technical support. I need that if a costumer of department A need tech support, The A technique receive the request. Is that possible with this system? how do i configure that to make it work that way? Thanks in advance
Upgrading to Professional
If i buy a Standard Edition license of ADManager can i later upgrade it to Professional Edition?
Last Logon not picking up IAS authentication?
Hi, I am looking to clean up our Active Directory environment with ADManager Plus. Cleaning up the computers will be pretty straight forward but the users will be a little more difficult. I ran the inactive users report against all domain controllers and sorted it by Last Logon Time. This is great if users are logging on to a machine that is part of the domain but we currently have a lot of users that work from home and VPN into our network using their domain credentials. I checked the Domain
ADManager Plus access remotely
I installed the ADManager Plus trial on a server but have noticed that to access it remotely, in any way, it has to be running on the server. Is this by design or is it because I am testing the trial version? We have a couple geographically different locations with tech that would need to use this application. Bottom line - I want to know if ADManager Plus can be installed on a central location and then used remotely via a browser without it running 24/7 on the server. Thanks! Stephanie
SDP bug and questions
Hi, we recently upgraded to SDP 8.1.0 Build 8109 and noticed 2 bugs in it. The first one happens on IE9, when you open a request it will not always show the description. To fix that you need to refresh the webpage. This behaviour is not happening with Chrome or Firefox. The other issue is with Chrome and the request ID field. Here's a screenshot of it : Chrome : IE9 : I also have 2 questions regarding this upgrade : 1. Is it possible to expand the actions menu? Instead of having a drop down menu
Specific notifications for sites
I am looking to disable notifications of requests/incidents being sent to technicians assigned to a different site from the requester. Is this possible? Example Requester from Site A submits a ticket to Servicedesk. Both technician from Site A and technician from Site B receive a new request notification. I would like for only the technician from Site A to receive a notification email.
Problem/error with asset category (upgrade failed from 8027)
Dear Support team, Can you please help to fix that problem. Somehow, during the testing of assets module, we delete (?) asset resource called "Access Point". I dont know how. And we forget about this. But when we start updating our version from 8027 to SP1 we recieved error like below.. We try to recreate manually Access Point, but it not helps. And when we try to open this IT asset (Access point) we recieve such error. Can you please help in our case? Can we recover this resource and update
Unable to access servicedesk via port 8080
Please we had a little issue when starting servicedesk, it gets stacked in the application layer. I changed the port from 8080 to 8070 and is going through. I will like to know if you can get me a script to stop any service running on port 8080 with the exception of servicedesk because checking from the process id’s in windows the port has a binding with the “system” process.
Modifying Templates
Is there a way to add fields when creating or modifying templates? I would like to add the Direct Reports field from the AD Organization Tab to the Organization area in the template. Any advice would be greatly appreciated. Thanks
Training for ServiceDesk Plus?
Anyone know of an ITIL certified trainer in UK for ServiceDesk Plus?
User Template Limitation?
Is there a limitation on the number of user templates we can create in ADManager Plus?
Automatic Delegate request to corresponding technician
Hi. I have 4 sites, each site have a Technician, Is possible to configurate the application to delegate the request to the corresponding technician? Thanks in advance
Allow technician to manage inventory of a specific Site
Hi. How do i configure technician permission to allow it to manage only the inventary (equipes and licences) corresponding to one specific site? IE. The site1 technician, can add new equipes, load new licences and asign those licences to equipes but those in the site1. Thanks in advance
How to insert a new software licence
Hi. I´m getting problems to insert a new software licence. When i go to :Inventary/ software licences / add New. When i click the + botton that´s by the side of the product name combobox, to add a new product, a new popup window is opened. At this window, i must introduce product name, and choose a software from managed software, but there's nothing to choose. where i shoud insert that category? Thanks in advance
Mass Printing
Is there anyway to do a mass print of all Requests ever created? The only way we've been able to print is individually opening each case and selecting print.
Syslog Problems OpManager
Hello, I have problems to enable syslog in OpManager 9 (Build 9101) because it is not recording the data in reports, so anybody do this with OpManger 8 (Build 8812) and had no problems. Is there a problem with syslog in Build 9101? Claudio Leiva
Attachments in change request
In a change request, we have attached a document to the Rollout Plan section - however, when the e-mail has gone out to members of the CAB, and they click on the link to view the Change Request, they are not able to view the attachment, as it only shows them the title without a link to it - are we doing something wrong?
report pulling all fields in purchase order
hi, i m looking for a query report which could get all fields in the purchase order, including product type, description of each item and remarks. thanks.
Polling report
Gentlemen, Please your help, you need a report of the consultation to the availability of devices, we have a poll every 5 minutes to the devices, idea is that this report indicates hostname, category, time of pulling and state (if it responds or no answer) if they can generate a query to obtain this information would be appreciated as it is for an important client regards Claudio Leiva
SDP 8108 Backup Error
Dear Sir, I have problem with backup database, it error is: Pls help me to fix it, Thank you very much! C:\ManageEngine\ServiceDesk\bin>backUpData.bat Starting.... Aug 7, 2012 1:59:42 PM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to set the standAlone param as : true Aug 7, 2012 1:59:42 PM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to reset rootDir using server.dir Aug 7, 2012 1:59:42 PM com.adventnet.servicedesk.server.utils.SDDataManager
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Some pc with the agent installed are not discovered
Hi: I have installed the agent in my lan. There are 4 pc with the agent, but only two of these are discovered. Any suggestion? thanks in advance
Solutions - View of the topic is cut
Hi. Having a problem with the view of the topic in solutions, it cut som part of the text, see the attached file. Is there any solutions or possibility to get more of the topic text to show? Or is it a limitation on how many letters that default will show...? Regards Terje
Logon Hours
In Active Directory, there is a button for "Logon Hours..." on the Account tab for users. Other data from this tab (and it's other button, "Log On To...") can be bulk-managed with ADManagerPlus, but I don't see how to change Logon Hours for all user accounts. How best can this be accomplished?
Approvals
Hi... When we sent mail for approval then does the approver can approve the request by using Blackberry. regards vaishali
Asset screen and navigation
Dear supportdesk, Is it possible for you to implement in near future releases a way to better navigate trough your asset screens. It would be very usefull if you could easily navigate trough the different asset screens, with buttons or something, now you have to close a asset screen and open the next one, if you could do this from within the asset screen of an CI item that would go much faster. Many thanks. Raymond Boer
What's the difference between Requests and Tasks?
We are just getting started with ServiceDesk Plus. When is it appropriate to use a request vs. a task? Requests can have many tasks, but does that mean every request should have a task? We have set up some request templates that require work from multiple technicians. Is this a good place to use tasks - one task per technician/step? Related: As a technician, how do I know what I need to work on right now? It seems there is no way to see something like "my active requests and tasks" on one screen.
why permission is auto changed?
We are using Netflow Analyzer EE 7.7.0 . Recently a question of the right permissions. System running for some time, or add some monitoring equipment group, all accounts will be able to view all devices, even without the authorized equipment. I went to check the account authorized account authorization has been automatically changed to can view all devices, but I have not done any changes on the account. Why is that?
Prohibited Software Uninstalls, Microsoft Then Reinstalls It
Hi, I'm running Build 80035 of Desktop Central. Inventory, Configure Prohibited Software, I have from the DTC-provided list selected all of software like: Microsoft .NET Framework So. DTC gleefully uninstalls .NET Framework 4 Client Profile and a little while later, Microsoft reinstalls it. Then, DTC uninstalls it. and so it goes. In Windows 7 (the wuauclt) I right-click the .NET Framework 4 Client Profile and choose, Hide Update, and provide my domain administrator credentials. I did have
Migrate Opmanager database from default to names instance
Hi, We have our Opmanager DB on a single MSSQL server on the default instance. To improve the uptime of the DB, we want to move the database to a named instance on our SQL cluster. I have backed up the database and restored onto the cluster and configured the database to use the same username/password as before. In the database_params.conf, I tried to edit the conf file adding both the server name and instance port (e.g. sqlserver://servername:52561/OpManagerDB) and the servername, instance and
Notification Template does not save correctly
Hi, Whenever I configure the text and the layout for the various notification and reply templates the layout does not always stick so when an email is then sent they layout is incorrect. I can amend many times and still the layout will either revert to what it was before the change or only some of the changes will be saved. Many thanks, Matt
Option to not send notification e-mail
It could be useful to be able to set a ticket to not notify a user when it's created. Especially for calls in which we open and close the ticket in the same call. We log the call, but there's really no need for an e-mail to go out to the user at that point. It would save us some confusion trying to explain to the users why they're getting a request notification.
Problem Changing timezone to America/Caracas
Hi, I'm testing Application Manager on a linux computer, but we are having some difficulties with the time displayed on the application. I’m from Venezuela so, at the startApplicationManager.sh, I’m adding the following parameter “-.timezone=America/Caracas” but it seems to be working, but not correctly, since our timezone is -430, but it appears to be using -400 instead, witch was Venezuela’s Timezone a few years back, but not anymore. I investigated a little bit over the internet and found that
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