Can I change the Security Que & Ans text?
When enrolling the text above the security questions says "Length Specification The minimum length of the answer(s) should be 5 characters and maximum allowed is 255 characters" Can I amend this? I would like to to say give the answer length and also to advise people that they can us pass phrases, if I can do this then I can change the questions to make them better than the standard "mother's maiden" name and other things that people can find on social networking sites! Thanks Rich
RPC server is unavailable ( Windows service monitor free tools)
Hi, i'm trying to setup this free tools and when i want to add a domain, i got the message "The RPC server is unavailable" WMI and RPC services are running. Any idea what can cause this ? Thanks
Deleting desktops from inventory should be easier
I have a Configuration that's sitting at "in progress" because of one desktop that no longer exists in AD. When I look up that desktop name in the search box, there is a check box next to it but there aren't any commands for it. And I do not see any button to delete the desktop. I know there is a way to delete them, but the search results should have an option to delete a desktop. Also, I would like to go into a task that is "in progress", click on the desktops that are yet to be applied, and just
Best Practice for WSUS and Desktop Central
We are using Desktop Central now to manage Windows updates for all of our workstations. We were using WSUS. Right now they are both running. We will continue to use WSUS for server updates. Is it okay to leave the workstations still setup with the GPO for WSUS? The boss wants to just leave everything as it is. Are there any issues with PCs using both WSUS and Desktop Central?
IOS app
Trying to use the Opmanager App to conenct to our server. It lets me log in but then shows nothing in alarams, down devices, infrastructure, busness view....no data found?
How to add attachment to email notification by API or RESTAPI?
How to add attachment to email notification by API or RESTAPI? Regards, Paweł
Servlet API - can you add a Software Licence record?
I see the documentation for the SDP API shows that one of the actions is "Add Asset" but is it possible to also "Add Software Licence" records through the API?
ManageEngine: When to Use Local vs. Remote Offices / Laptops?
We have a single domain, but have several travelers (e.g. road warriors that may be on the road for 30 days). While I currently have all systems setup within the Local Office, is that the proper use case for my road warriors? Should they be assigned to a Road Warrior remote office with Direct Communication instead of the Local Office or will they still scan and patch even if they are gone for 30 days? What is the recommended model and proper use case for these travelers or my other travelers
Assigning a call
Is it possible to track what user assigned a request to a technichian? Thanks Mairead
Track who assigned a call
Is it possible to track what user/technician assigned a call? Thanks
Problem Ticket
Hi Guys, Just wondering how you manage problem tickets. Specifically Due by date. Due to govt regulations we are required to close Problem tickets within 5 days. Had a look at this but couldnt find anything that could automate this. Also sad to say calling the help desk number wasnt much of a help. Just thought i'd see if any of you have had faced similar issues and what workarounds have you come up with. Appreciate any help I can get. Thanks J
problem in installing PMP Agent on a Linux machine
Dears, I've installed PMP Agent on a linux machine, after running service i get this error: host1:~/PMPAgent # vi PMPAgent.log IsValidCert() : The commonName is (host1) and the hostName is (host1.com) GetResponse() : invalid certification Regards,
Service Desk Plus integration with Lotus Notes Domino
How can I integrate Service Desk Plus with Lotus Notes development envoronment? any one can help please...
Table 'passtrixtemp.ptrx_dummyresources' doesn't exist
Dears, I've installed PMP 6803 on a Linux box and configured it to use MySQL database. After running PMP, i see the portal is coming up ... the only problem is when i click on "Resources" tab, i see an error : "Error Occurred ! An error when processing request" .. So, i tried to check the logs : host1:/opt/ManageEngine/PMP/logs # tail -f serverout0.txt which in there i see : com.mysql.jdbc.exceptions.MySQLSyntaxErrorException: Table 'passtrixtemp.ptrx_dummyresources' doesn't exist| Can you please
Hiding License Page in Help menu in Technician View
We are currently evaluating Servicedesk Plus Enterprise Version. We like the software so far. But due to some security reasons we do not want the license information visible to Technicians. Although Administrator can see this information. Is there any way to achieve this ? If this is possible we will be very much interested in buying the Enterprise version. We have sent mail to support@servicedeskplus.com few days ago but so far they have not provided resolution to this problem.
Specifying Resource Group Criteria
Just for example I have the following resources and user accounts: svr1 bass svr1 shark svr1 tuna svr1 mako svr2 eel svr2 shark svr2 tuna svr2 mako svr3 cod svr3 shark svr3 tuna svr3 mako How would I create a Password Manager Pro 6.7 Criteria based Resource group that contains all the above servers, but excludes tuna and mako user accounts. Basically all accounts except "tuna and/or mako"? Is there a short-cut I can use such as "User Account" + "does not contain"
Unable to close ticket - custom status in tasks
I am unable to close tickets which have tasks that are set to a custom status. The custom status itself is configured to be "completed", and will result in successful ticket closure if used for the parent request itself. Here is my situation: Request-A is open with Task-B as a child. Attempting to set the status of Request-A to "closed" while Task-B is set to "CustomClosedStatus" throws the error: FAILURE :Request cannot be completed. Please fill the following fields -Associated tasks should be
User Account Already Exists
Hello there, I was looking for something to replace Password Safe. All the members in my IT department needs to access the same passwords (passwords in common form servers... websites...) Then I found PMP and I thought it was brilliant so I proceed with the installation: LDAP sync.. OK Create a resource for each department so they share their common passwords: IT...Marketing... OK Exporting PSWSafe passwords in CVS... Importing Resources to PMP.... Kinda OK Uhm... I'm missing some passwords here.
Change Database Name MSSQL
Hello, We already have one SupportCenter Plus installation, which uses an MSSQL database. We are now rolling out a further two SCP installations, but we are unable to migrate the databases to our MSSQL server because we cannot edit the database names from 'supportcenter'. Could you please advise the steps to migrate our new SCP databases from PostgreSQL (installation default) to MSSQL, with different database names? Many thanks, Frank
my SQL server database crushed, and it cannot start, how can I fix the MYSQL issue version7.5
my SQL server database crushed, and it cannot start, how can I fix the MYSQL issue I dont need these logs, just start it with a blank new database is OK. the version7.5
Alert based on DHCP activity
Hi Team, I am using Firewall Analyzer version 7.6 I am using Cisco ASA firewall and i am getting the logs from the Firewall. I configured the DHCP server in the Cisco ASA Firewall and i want to get alerts from the Firewall Analyzer if DHCP server is leasing the IP to any device in my network. Thanks, Ramesh
a question on SNMP Trap listener
Hello I am trying to load some mibs in order to receive alerts from IBM Storage products. I am not able to set the enterprise oid, and receive alerts from sub traps. has anyone done this before? can you provide some assistance please?
Application Manager
Hi, I would like to monitor my AS400 jobs, Messages queues and also Problems. Can Application Manager do that ? One more thing can we use this application manager after 30 Evalution Period. If so how many devices we can monitor after evalution period. Awating your reply, Naveen
Weblogic Enterprise applications
Hi, Is there any way to monitor Weblogic enterprise applications? Web applications are present but we have multiple servers with only enterprise apps. regards Makeljoh
migration to v11 with mysql database
we have problems migrating to v11... up yet we are using a mysql database but in v11 you must select postgreesql or mysqlserver. When whe try to restore the mysql database the aplication crashs... is there any way to migrate the database mysql to v11? regards!
Restrict users from ADSelfService based on AD group membership
Is there a way to restrict access to ADSelfService by AD group membership? I'm aware of the OU restriction option but that would be harder for us to implement, my concern is keeping terminated employees from accessing it while their account is still active in our 30 day retention policy.
Unscanned workstations disappear from Assets
Is it possible to prevent workstations that have not been scanned (i.e. not on the network) for a length of time from dropping out of the list of Assets? The reason being that some of the asset info then has to be re-entered and software licenses re-assigned when it is next detected. The workstation is still in existence and in Active Directory, but just not been powered on for some time. Thanks.
Technician Productivity Report
I need help with a reporting issue. I cannot see any simple way to do this. What I am needing is to create a scheduled report that shows (in a single report) the total number of requests, problems, and project tasks that a technician has completed during a give time frame. Can anyone show me what I am missing?
Make sub category non-mandatrory
Is it possible to make the subcategory non-mandatory? If so how do I do that? We have version 8.2.0 Build 8205. Thanks
ikernel.exe is missing on uninstall
I am unable to uninstall service desk plus. It throws an error: iKernel.exe is missing. I have rebooted the server, there are no services associated with it running. I have tried going through the CP to no avail.
seeing odd emails to technicians and unrelated history information in jobs
version : 8.2.0 Build 8208 Just lately we have started getting re-opened and appended with requester notifications for jobs that were not closed , When another technician replies to the job. Also it changes the status of the job back to OPEN when it was on an "timer stopped" status This is repeatable ..
Departments not updating in reporting
I'm running a report for Users by department. Some of the users have the wrong department listed. I went in and fixed the departments in Active Directory and re-imported Active Directory and re-ran the report. Same users still have the wrong department. I went into the Requester field and manually selected the correct Department of each incorrect user. Re-ran the report. Users still have the wrong department! Ex: User Rockwood is supposed to be in Global. Active Directory "Organization,
Error condition in notification alerts
Hi, whenever my Internet link BW exceeds threshold (eg: 80%), i will get an email. I can see the error condition and severity as Trouble. can this be changed to something like Attention or Warning instead as it is BW utilization alert. But the error condition should be Trouble if it is a high CPU or Memory or Backplane utilization issue or the device is down. what i am looking is custom error condition values for different alerts instead of same for any alert. Message: Interface 'FastEthernet0/0-***
Groups in Opmanager
Hi, I would to know whether we can group few devices / servers into a group. Eg all routers will be in Routers group and switches will be in Switches groups and Exchange servers servers will be in Exchange group with Network and Windows being the parent groups. I have seen this in Solar winds, which is good in grouping devices/servers as per the criticality or functionality. currently this is what i see in my opmanager. Also the group should reflect in the notification mails. Thanks, Sridhar
pgsql Vacuum Command
I'm doing some data analysis and query building in pgadmin, and I keep getting the following on different tables. Is this something I should be doing as maintenance, or is this something that SDP should be doing on its own? Running VACUUM recommended The estimated rowcount on the table "tasktoprojects" deviates significantly from the actual rowcount. You should run VACUUM ANALYZE on this table. Instead of issuing a manual VACUUM ANALYZE command on this table (you can use the pgAdmin III maintenance
Services Covered
Hi, How are Services Covered releated to SLA? We have a custumor that has a SLA (fixed price) voor Server monitoring, but office application is not in the SLA but on hour price. How can we use contracts for this problem?
Parsing body of emails
Hi, Is it possible to parse email based on body of email contents as well as subject that requestor sends? We need to be able to fulfil the mandatory parts of a ticket via parsing of email contents sent by requestor / incident reporter. Perhaps unusual compared to most set ups, most of our end users will not log into Service Desk plus but will provide all the mandatory information on sending such as proposed Priority, Environment, Application / Service etc. related email requests and incidents to
Bullet points don't get displayed on Change requests
We're using SDP Enterprise 8200. When using the Planning and Review tabs, when you use the editor to insert a bulleted list, the bullets do not appear on the page. Also, the textareas are way too small. These should really be much larger--probably the size of the textarea I'm using to post this issue.
NTLM failed redirecting to login page
Hi, When using the Robo Technician password reset template, upon clicking 'Add Request', I am getting a brief message saying NTLM failed redirecting to login page and then the request doesn't change the user's password or close the call. This was once working fine.
Converting an incident drop-down additional field to text
We created an incident additional field and have been using for several hundred requests. This drop-down contains about 20 values that will continue to grow. We have decided it would be best to simply convert it to a text field. Is is possible to convert this field to a text field WITHOUT losing all of the values already in the tickets? Thanks!
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