Activity log history
It would be nice to keep track of past approvals or denies for a change or other item that requires approval. Example: Change1: is denied the first round because of the roll back plan does not fit with outage schedule. So the approver would select: Denied The roll back plan is inadequate. The change manager fixes the issue and the approver would see: Approved Go forth with the change Approval History 081513 - 03:00.00- Denied : the roll back plan is inadequate.
Requests - > New Work Log -> auto-fill 'End Time' or mandatory
Hi, as of the version 8200 there are is now start AND end time in worklogs. In the 8100 the execution time was mandatory which is now not any more (yes I know there for is now a hidden creation time in there). Is it possible to auto-fill out the 'End Time' or make it mandatory PLEASE? I have here hundreds of worklogs which have a time spent and description entry but missing start and end time entries. Is there even a way to fix existing worklogs via sql somehow (e.g. set end time to creation time
Request Closure Comments in Notification
Good day. Is there a way to add the Request Closure Comments to the notification sent to a user when a request is closed? I don't see it in the list of available fields when editing the template. Thanks, Mike Taylor
Retain customizations after upgrade to keep corporate look and feel.
Please can we have the customizations to the login page retained after carrying out an upgrade. It is a pain to have to keep reconfiguring index.html etc each time. The ideal situation would be if all Manageengine products could use the same login template to keep consistency I appreciate that consistency in look and feel is a big project across the product range for all pages but it would look nice for users if everything was the same. Maybe some kind of templating engine which was universally
Regarding Probe Load
Hi All, Any one has an idea about the Load (P/S) on Opmanager Central server under probe options
GINA Customization
Hello, I know this question has been asked before but I need a little more help. I have attached the screenshot in case my terminology isn't correct. We want out users to only have the ability to unlock their accounts. How do we remove the Reset Password button?
Bulk Modify UPN
I can modify individual UPNs, but I cannot find a way to bulk modify them. Everything is lumped as Logon Name, which does not seem to allow changing the UPN. Anyone have any ideas? I would rather not have to export all the name just to import them in again with a CSV.
I'm sure this is an old Problem but can't find it forum
Service restarted twice when users were complaining but on the 3rd time service failed to start: Where do I fix this? STATUS | wrapper | 2013/08/13 14:35:49 | --> Wrapper Started as Service STATUS | wrapper | 2013/08/13 14:35:50 | Launching a JVM... INFO | jvm 1 | 2013/08/13 14:35:59 | Wrapper (Version 3.2.3) http://wrapper.tanukisoftware.org INFO | jvm 1 | 2013/08/13 14:35:59 | Copyright 1999-2006 Tanuki Software, Inc. All Rights Reserved. INFO | jvm 1 | 2013/08/13 14:35:59 |
API Event Monitoring and Graphing
Is there any way to use the API interface to create a graph. With scripts, you can pass the message and data values. I would like to do something similar but would rather use an API push rather then a script pull.
Is it possible to automatically assign technician based on Subcategories?
I know it works for top level categories, but we would like more granular control of the assignments for program specialists. Example of category hierarchy: -Applications- unassigned -SAP- Specialist 1 -Kronos - Specialist 2 -Sales - Specialist 3 -Hardware- Tech 1 -Phone- -Laptops -Desktops -Network- Tech 2 -Internet -Intranet The load balance or free tech auto assign are useless to us as it is more important to have the more qualified tech to get the
Does SD+ work with Exchange 2010
I have looked over several Forums and Google searches. After the latest 8.2 my outbound email stopped working as well. Any ideas would be welcomed. Thx, Justice
[SC+] LDAP accounts
Hello, I searched on google + on this forum but I didn't really find any reply to my question. We are using SupportCenterPlus 7.9 build 7908 with MySQL DB, we search are searching a possibility to use our LDAP with SupportCenter for obvious security reasons. Currently we are creating each contact manually and it's not very secure as you know. So, my question is, how to do? Is that possible? In this case, which SC+ version do we need? Is existing some HowTo docs? Thanks in advance, Have a nice day,
Need help with URL monitoring with authentication
Hello, support. I am running OpManager build 10100 I need to monitor web sites with user authentication There are 2 fields for userid, password, and form. These fields have input id boxes that must be filled in and submitted (form). How can I pass these info using the Request Parameters I don't think using the URL authorization details will work for this kind of authentication. Please help. Thanks a lot in advance.
Query Report "Projects"
I wanna do a custom report with all "Projects" , like the "Projects" tab. Plz someone can help me?
how to connect
how to connect a net gear n150 router...
Unable to retrieve password
Hi, I'm using PMP 6902 and I'm stuck with a small and very simple problem. I've created a resource with an account/password defined on it. I've also shared this resource by sharing the resource group it belongs to a group of users. The share is only granting view permissions and the user is created as a regular user. The problem is that the user is getting this message: "You are not allowed to retrieve this password. But you can directly login to the system by using the options under Open Connection."
Due Date on tasks
When creating tasks we noted the "Due Date" field in the upper right corner is noted as "N/A" and does not seem to be editable. We thought that it inherited the DuebyDate from the Parent request but that didn't work. How do you edit this field?
create solution
Hi i created solution by office word and copy /paste to solution segment,but after save and public it for requester, alignment of contents does not view as in word office ,therefore my solution contents see in uncomfortable view. now i would like to know which editor use to have best view of content in solution segment. Regards, Mahdi
History of Assets no longer displaying "Site"
Hi, For non-Workstation assets in ServiceDeskPlus OnDemand, we are finding that when we set the state to "In Use" and select a Department / Site combination, the history tab for the asset only mentions the department and does not mention the site. e.g. - see below- this example is off one of our printers. We really need the history to include site- otherwise we will be forced to use the notes field for this vital information, Performed on Wed, 26 Jun 2013 06:56:02 WST by David Pigram | State In
Indicators on Request Screen to show requests/incidents with related Change or Problem
It would be useful to have an indicator (maybe a couple of icons?) on the reqest screen (both the request list and also detail screens) to show if a request is part of a change or problem (maybe project as well now?). Currently the only way you have of seeing if a call is currently poart of a project or change is to open it up and look in "Actions". This would speed up reviews of calls by knowing which calls are stand-alone and which are part of a larger piece of work. Thanks, Brett Bridger St
Approval History on multiple approvals
It would be nice to have an approval history for each time a request for approval is sent. Example if I am sent a approval for an item like a change and there is an issue with the change, time is incorrect or something else that would make me reject the change, it would be nice to keep that notice of the rejection and the comments in the change approval history. If the person who created the change then corrects the items in question and resubmits the change for approval then the comments should
WMI - Scanning Windows 8
We have some problems scanning Dell Inspiron 14z laptops that are installed with Windows 8 Home in Manage Engine SDP. The workflow is as follows: · Format laptop and reinstall Windows 8 Home (To get rid of bloatware from the supplier). · Installing device drivers, configuring local accounts etc., just like a normal Windows installation · Install some local software, like PDF Creator etc. After finishing the laptop I scan it from SDP on hostname or IP base. Normally I get all
If i had a one year license, what will happen after the year? I lose the access inmediatly?
If i had a one year license, what will happen after the year? I lose the access inmediatly? What are the disadvantages of having a one-year license?
How to register Netflow Analiser Plugin Opmanager
Hi ! Please, I'd like register my netflow analiser plugin installed on opmanager. I have file the license "AdventNetLicense" XML Document, but I don't know how to install, or I don't know what directory I put this file. Can you help me ? I really apreciatte your help.
Send SMS though third party gateway ...
Hi team OpManager can support third party SMS gateway through SOAP or HTTP API for sending SMS...
Auto-assing workstation
We have several workstation that we are going to scann. What is the best & quickest way to assign the workstations to users \ Requesters? Other that going manually through every workstation and selectg the state to "In Use" and a user \requester. I remember that there is some kind of feature to auto-assing the last logged in user but could not find the setting. Or info how it works. Regs lakend
DesktopCentral 64bit
do you have a desktopcentral installer for 64bit?
Password policy
I am evaluating ADSelfService Plus and have a couple of questions. How does the application determine the password policy? We are currently not using the default domain group policy but rather other group policies applied to individual OUs. Can it handle OUs with different password policies? Is there an established way to test imminent password expirations without having to change the AD password policy for the entire domain? Thanks, Tom
Cant reset password
We just installed trial version. We get this trying to reset our passwords using link from login GINA? adssp.custom.error.text.reset_pwd_failed
Deploying Gina/CP from a server in the DMZ to workstations inside the network
Our ADSelfService Plus server running 5.0 5002 resides in our DMZ, but on the domain. So far, all functionality of the product works as expected, except when trying to deploy Gina/CP from the web app. When I try to push the installation to some computers, I get the error "The network path was not found." I have the server running on ports 80 and 443. Ports 389 and 135 are open between the ADSSP server and the domain controllers. My question is: do I need port 445 open for SMB in order to copy/push
Access your passwords anytime, anywhere using iPhone app
You can now access your passwords while on the go using the PMP iPhone app. It can be downloaded directly from App Store. The app facilitates secure retrieval of privileged passwords and approval of access requests. To get the app working, you should be using PMP 6.9. Highly Secure The app literally puts privileged password management in administrators’ hands - anytime, anywhere. It optimizes ease-of-use without compromising data security. The iPhone app is as secure as the Password Manager Pro installation
Only patch PC when on WiFI
It would be helpful if there was an option to configure patch deployment when the device is connected by WiFi (or cable) to avoid large downloads to laptops. We have a large number of users on the road who connect their laptops with 3G. To avoid large data bills we would like to be able to configure a template to prevent excessive data charges with portable devices and allow the device to update when at home or office and on WiFi
Technician Productivity Report
I need help with a reporting issue. I cannot see any simple way to do this. What I am needing is to create a scheduled report that shows (in a single report) the total number of requests, problems, and project tasks that a technician has completed during a give time frame. Can anyone show me what I am missing?
Email forwarding question
Hello, I'd like to know if there is a possibility to achieve following tasks in ME SDP 8.2: 1. I'd like to have a separate email addresses for incoming and outgoing emails. For example, I'd like to send emails from servicedesk@mycompany.pl, but I'd like to recieve requests (from clients) on, for example, ticket@mycompany.pl. I don't know if this is clear, so let me explain: Client is sending a request on "ticket@...", a technician replies from the system application (servicedesk@...) and when customer
Technicians Cannot See Requesters
Hi, I did search the forum and couldn't find an existing post that described my problem. We have SD 8.1 and have been using it for approx. 1 year now. Originally it was set up by a colleague, but the task has fallen to me of late to administer the system. That means I'm not an expert in it, but from what I've seen it's simple enough so I'll muddle through as best I can. When it was originally configured, a group of technician accounts were created (manually). They were added to a custom role (Helpdesk).
report export encoding problem
when we make report "Event detail for...." we have correct page with russian text, but when we press button export to PDF or CSV we have not correct messages in this report(after export). Russian characters are displayed incorrectly, for the letters we get "????? ?? ?????" how we can fix it ?
System Generated Request I.D.'s
Hi, Is there anyway to stop the system generating request i.d.'s withing existing requests, from an auditing perspective it is not helpful when there are apparently missing tickets when selecting all tickets. I know how to locate these tickets and that the system is generating them, but this does not assist the customer form an auditing perspective.
SD+ Win 2012 and MSSQL2012 Compatibility
Hi, Is SD+ supported on Server 2012 and MSSQL 2012? Thanks, dol
Two unrelated problems
Hi, One of my IT users is reporting two separate problems with ServiceDesk Plus (8208). Firstly when she replies to calls the reply is pre-filled with HTML (fonts, images, text from the thread). I have tested this myself, when I log in and reply to the same request HTML appears but then immediately disappears. Secondly, this particular user is logging time against each call but this is not showing in the daily or weekly reports that we run. I can only assume this is because some calls are not resolved
Open requests past dueby date not being flagged overdue
Hi, Open requests that are past their dueby date not being flagged as overdue. See attachments...
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