Hello,

since there s'no mechanism in SDP to force the technician to add a comment for his action like a  request status change we've decided to prevent them use the onhold status. In Roles management i disabled the check box Modify Due By and Allow stop timer, the overdue requests OnHold became Open with no possibility to make them OnHold again(for this role), but they still can set OnHold on non-overdue requests. Is there a way to prevent this status to be used at all or for some roles?