SLA Violations not working as expected
We have a number of unassigned requests in our queue at present, some of which are out of their response/SLA times.
Whilst the system seems to reflect the fact they have gone over their response time (i.e. notifications are sent to technicians and the symbol is displayed on the main requests screen), the SLA violated requests do not reflect that.
Does anyone have any thoughts?
Many Thanks
Darren